Wrong contact name and number displayed when I call [37017518]

Infeasible

Bug

NeedsInfo

Status Update

No update yet.

Description

an...@gmail.com

created issue #1

Jan 6, 2015 11:50AM

I am using Samsung Galaxy Core 2 DUOS model.

From last few weeks, when I receive a call, the phone displays incorrect contact id/name which is existing in contact list. However the call log shows it correctly when the call is done. This also happens when I make a call to any stored number.

e.g. When I get a call from person A, the phone shows Incoming call from some C with C's number.

Can it be virus? As I have internet and I have downloaded few Android based games on my phone like Angry Birds, news app, etc.

Is this a issue with my phone or OS? How to fix it? please help if you know.

Thanks!
Anil

Comments

ha...@gmail.com <ha...@gmail.com> #2Mar 10, 2015 08:58AM

Any answers? ?

sh...@gmail.com <sh...@gmail.com> #3Apr 20, 2015 02:46AM

I am facing the same issue can someone please help

ka...@gmail.com <ka...@gmail.com> #4May 6, 2015 06:14PM

Same issue... help!

sa...@gmail.com <sa...@gmail.com> #5May 18, 2015 02:13PM

Same happens to me. Please, any help?

ma...@gmail.com <ma...@gmail.com> #6Jun 6, 2015 07:12AM

I am also facing the same issue, Its wiered and quite annoying. I thought i might be problem due to some virus in TrueCaller application so i have uninstalled it. But i don't work for me.
Please help...

pr...@gmail.com <pr...@gmail.com> #7Jul 2, 2015 12:54PM

I am also facing the same issue. Seems like this might have been done as part of a new update that I updated on the phone couple of days before. Also intermittently I get an error saying Contacts has stopped and forcibly asking to close the application. Please analyze this properly and revert back with a working fix.

ar...@gmail.com <ar...@gmail.com> #8Jul 4, 2015 07:48AM

I have suddenly started facing the same problem since past 2 weeks - (a) for incoming calls an incorrect caller name shows and (b) for outgoing calls the right number is dialled but wrong name is displayed.
Very annoying and inconvenient.
We should all dump SAMSUNG phones and change to other brands unless the Company provides a fix.?

ch...@gmail.com <ch...@gmail.com> #9Aug 13, 2015 07:35AM

since two weeks, I am also facing the same display complaint which is causing very inconvenient for communication. once we do mobile power off and on, the display get set right. It has become regular practice at least twice a day.

Can any of Samsung service fellows enter and find the actual problem ?

sa...@aclf.in <sa...@aclf.in> #10Aug 13, 2015 09:37AM

yes, I am also facing same issue. Any have answer please help for fix this issue

yu...@gmail.com <yu...@gmail.com> #11Aug 13, 2015 04:58PM

HI, fellow Samsung core 2 , users, ... same problema with me.. then I had just turned the device (my galaxy Samsung core 2 unit), and (incoming calls i.d.) functions got back to normality and correctly.. problem`s got solved... for now..

pa...@gmail.com <pa...@gmail.com> #12Aug 15, 2015 03:56PM

I am also facing same issue. incoming and outgoing calerid shows incorrectly. Samsung service center has not been able to fix the problem. my 4th and last visit they changed some settings and it worked for 2 days but the problem has come back.

am...@gmail.com <am...@gmail.com> #13Aug 19, 2015 11:16AM

I am facing the same issue can someone please help

as...@gmail.com <as...@gmail.com> #14Aug 23, 2015 08:29AM

I am also facing the same prblmm...i think bettr to change into other brands

am...@google.com <am...@google.com> #15Aug 28, 2015 06:49AM

Assigned to am...@google.com.

Just to differentiate whether it's Samsung device issue, or OS one, please share the build, your device is using. we will investigate the issue in Nexus device.

cm...@gmail.com <cm...@gmail.com> #16Sep 8, 2015 07:09AM

iam also facing same issue..pls help

sn...@gmail.com <sn...@gmail.com> #17Sep 12, 2015 05:19PM

Me too facing same please help me out this..

rr...@gmail.com <rr...@gmail.com> #18Sep 29, 2015 04:57AM

Im also same problem, tried doing factory reset, still problem is persisiting. Anyone has any solution, please share with me on rrmakhija@gmail.com.

Thanks

Regards,
Ravi

ni...@gmail.com <ni...@gmail.com> #19Oct 2, 2015 07:55AM

Hi, I have the same issue on a samsung galaxy s5. It seems to use the last known caller when it gets a call from an unknown number and that's led to me calling a few strangers some rather familiar names...

so...@gmail.com <so...@gmail.com> #20Oct 2, 2015 05:13PM

I have the same problem with samsung core 2. but the most painful thing is its starting problem on just 3rd day aftr purchasing the phone on 22th Sept 2015. all my accumulated money gives me hopeless device. insulting of the name "phone"!

am...@gmail.com <am...@gmail.com> #21Oct 2, 2015 09:56PM

Basically samsung india is a pathetic company. They don't care about their customers complaints. I have been to the service center and all they do is reset the device which even a kid can do now days. The problem still persists. Illiterate and unresponsive staff both at call centers and service centers. My humble advice to all you people "DO NOT EVER BUY SAMSUNG PHONE IN INDIA"

am...@gmail.com <am...@gmail.com> #22Oct 5, 2015 02:02PM

I bought this phone in August 2015. Have been to samsung service center 5 times, called samsung technical support numerous times, they reset the device firmware and hand it over everytime by saying "this problem won't occur again". And guess what, the problem is back everytime. It has major caller ID issues (The name and number displayed during incoming call is WRONG), samsung says its an android issue, but its not. Don't waste your money on this product. Worthless phone.Many other customers are facing the same issue, please see

https://code.google.com/p/android/issues/detail?id=93583 . Never buying Samsung again.

ar...@gmail.com <ar...@gmail.com> #23Oct 6, 2015 04:47AM

I agree with everyone above. Firstly, my problem of wrong caller id
dtisplay has persisted for 6 months. The only (temporary) cure is to
're-start' the phone when it occurs. Secondly, the Samsung service staff
are rude, lazy and illiterate. Finally its NOT WORTH BUYING A SAMSUNG
cellphone.

ci...@gmail.com <ci...@gmail.com> #24Oct 11, 2015 09:49AM

I am also facing similar problem. Any solutions please let me know

am...@gmail.com <am...@gmail.com> #25Oct 12, 2015 09:47AM

Sorry no solution. Samsung india sucks

am...@google.com <am...@google.com> #26Oct 13, 2015 10:33AM

Status: Won't Fix (Infeasible)

Hi ,

We have checked this behavior in Nexus devices, but not seeing the issue reported here. Please contact specific OEM for any updates to fix the issue.

pa...@gmail.com <pa...@gmail.com> #27Oct 23, 2015 06:36PM

The same problem happens with my mother's duos phone hope some fix comes.. May be samsung is waiting for us to replace the phones n never to deal wid the problem.. I miss the good old days when phones used to work for three four years without having to change the handset...now the companies seem to have come up with colgate strategy(making the mouth of the paste tube bigger so content runs out faster) they are making handsets which need replacing in a year or two

[Deleted User] <[Deleted User]> #28Oct 23, 2015 06:39PM

I am also facing same issue

je...@gmail.com <je...@gmail.com> #29Nov 23, 2015 03:47PM

My Core 2, is also with this problem after a year using it ok. I guess it becomes this way after the last android update.

av...@gmail.com <av...@gmail.com> #30Feb 5, 2016 08:20PM

I have solved my problem. After investigation I have noticed that 2 contacts have the same phone number. I have corrected phone in one contact and now it works very well.
Hope u will find this useful.

ra...@gmail.com <ra...@gmail.com> #31Feb 22, 2016 04:56AM

I have also this phone and the same issues are comming no any path has been found till to fix the issue.
Waste of money

am...@google.com <am...@google.com> #32Mar 8, 2016 05:45AM

Can anyone provide the bug report for further analysis of the issue

Android bug report:
After reproducing the issue, navigate to developer settings, ensure ‘USB debugging’ is enabled, then enable ‘Bug report shortcut’. To take bug report, hold the power button and select the ‘Take bug report’ option.

Note: Please upload the bug report to google drive and share the folder to android-bugreport@google.com, then share the link here.

va...@gmail.com <va...@gmail.com> #33Mar 12, 2016 09:18AM

pr...@gmail.com <pr...@gmail.com> #34Mar 28, 2016 11:50AM

hi guys...I was facing same problem...my phone(samsung duos) was showing wrong caller name...I just switched off the phone,removed battery and both sim cards and put it bk...it worked...I hope u wl find this helpful...gud luck

bh...@gmail.com <bh...@gmail.com> #35Apr 18, 2016 08:29AM

Is anyone from samsung provide any solution here!!!!!????

[Deleted User] <[Deleted User]> #36Jul 6, 2016 02:29PM

Hi guys,

Found a solution for this (more like a workaround)!
At least it worked on a colleague's phone (the same model, some Samsung dual core duos or whatever).
So he had exactly the same issue and I started investigating.
Found out that there's a setting in the caller app, saying:
Show my caller ID (with the following options):
- Network default
- Hide number
- Show number

So his phone was on "Network default" and after changing it to "Show number" seems to have fixed the issue.
May be you can all try it and feed back the others here if it worked for you.

Cheers,
g00dy

jj...@gmail.com <jj...@gmail.com> #37Oct 3, 2016 08:12AM

Hi, I would recommend the step followed by the person in35 s...@melexis.com
Hi guys,

Found a solution for this (more like a workaround)!
35## about changing default network it solved my issue of mismatch in incoming caller id display and phone number.

Thanks

re...@gmail.com <re...@gmail.com> #38Jan 5, 2017 11:35AM

Now a days freecharge app installed...may be due to frecharge contact merging? ifeel so.
i noticed when i request for money add in my account..showing diffrent name..i checked my number is added in other person contact name

vi...@gmail.com <vi...@gmail.com> #39Feb 10, 2017 10:13AM

Same problem with Samsung Galaxy S7 Edge 😑😑😑

ad...@gmail.com <ad...@gmail.com> #40Mar 8, 2017 05:04PM

Looks like because of free recharge app it's getting merge

ra...@gmail.com <ra...@gmail.com> #41Mar 9, 2017 01:35PM

Samsung duos B350E,I am facing same problem, mismaching' caller details

sp...@gmail.com <sp...@gmail.com> #42Mar 13, 2017 03:51AM

I have same issue

ka...@gmail.com <ka...@gmail.com> #43Mar 25, 2017 04:26PM

Allof us have dis issue , but does nyone out here has the solution

lo...@gmail.com <lo...@gmail.com> #44Apr 16, 2017 03:35PM