What steps will reproduce the problem? 1. 2. 3.

What is the expected output? What do you see instead? it says the file format cannot be opened, at first the photos all downloaded perfectly and I have checked all the folders and all are just fine until then I deleted all my photos on Facebook and this problem occurs. I only can view few images, the rest "undefined"

What version of the product are you using? On what operating system? WINDOWS 8.1

Please provide any additional information below.