What steps will reproduce the problem? 1. Download 2. Get Login Token 3.Enter it

What is the expected output? What do you see instead? Non-Recoverable Error, Try again! 'Name'

What version of the product are you using? On what operating system? Mac OS X Version 10.7.4

Please provide any additional information below.

I am facing that problem, kindly guide me HOW TO FIX IT?