IssueTracker

pls kindly help in this situation!!!

I think that you can do this with a third party app, like go sms or handcent sms ;)

Go sms doesn't allow to send a blank sms..

Yes it does... I've done it many times. Just press space once

Why should i use external application send an empty sms?
And why android should check if the sms is empty? It's pointless and annoying.

"Yes it does... I've done it many times. Just press space once"

Space is not a NULL character. a blank SMS means a NULL value "EMPTY".

Space DOES count as a null character when using go sms. I have to send blank sms to mυ carrier for some services, and the only way to do this is by pressing space once ;)

Totally agree with comment #5:
"Why should i use external application send an empty sms?
And why android should check if the sms is empty? It's pointless and annoying."

Please make an option to allow send an empty msg ...

It's really important to deal with my network services.

I need to end an empty sms ...pls fix this!!!

Provider in Costa Rica, requires this to check the balance, would be nice to have it! Thanks.

yeah many service providers makes us to send blank sms to check different services. i think there should be a way to send a blank sms in the android os without having to use third party apps

If I want to buy a ticket for public transport, I have to send an empty text message to specific number. This is impossible without third party app. Really anoying to have a special app only for buying tickets :-/

Exactly the same problem as comment 11, as I'm also from Costa Rica. kölbi (ICE) carrier requires sending a blank SMS to get back how much money is left on my prepaid account.

Same issue here in UAE.
A good way to do it, would be to display a prompt on send: "Are you sure you want to send an empty SMS?" Yes/No, and that's it.

The Same here in egypt. Vodafone egypt requires me to send blank massage to activate some service,  i sent enter and they refused it, i tried third party app also doesn't work, while works from nokia 3310!!

I've been told to send a blank message to 600 to receive my internet settings in mobinil egypt.
HOWEVER. My xperia p does not let me send blank messages, even after I put a space in. Apparently many mobiles do not allow that either.
 
Is there any way to work?

There is an feee app in the store called BlankSMS that works :)

I tried this with Etisalat Egypt and the provider replied correctly
I added smile symbol :-) from the phone kyebad and the provider considered it a blank sms and replied correctly try it Thank you

This is still an issue on 4.2.2 please fix, it's not nice to have to resort to a 3rd party app just to send a blank SMS!

Same here in Saudi arabia (STC)
need this feature asap

please fix that , but as with ramy , i tried a synbole :) and it worked as empty sms

1. Turning on Bluetooth, cycling it etc. does not turn solve the issue for me. I thought maybe, as another 'sensor', it might override the Dialer's sensor polling, but it appears not to have an effect.
2. 'Fast Reboot' also does not resolve it - it's the same as killing the Dialer app in a task killer; it doesn't actually solve the issue. Is there an app which resets sensor usage, or would it even be possible to write an app that resets all current sensor usage? Restarting the phone is quite tedious.
3. The issue here is that 'Dialer' shouldn't even be 1%, as it's just the bit that you input a phone number to. The actual battery statistic when being on a call is simply 'Voice Calls'.
4. I can confirm this occurs on the Samsung Galaxy S 2 as well, but the fix is to disable the options in the 'Motion' (or similar) menu in Settings.

Android 4.3 and issue still exists. Please, an extra app just to use services from my provider?

I have the same problem i can't send an empty sms.plz help

its simmple
just press space at the text space and you will be able to send message

It won't work. "Space" counts as a character, and the SMS must be
absolutely empty, or the operator will reject the SMS.

Just one word.. Android is just a jerk!

F&#k off forever until you fix this space issue

Any news on this?

Having this issue on my HTC inspire 4g.

My dialer is using 99% on HTC ChaCha. Very very bad battery life even in standby mode!

my dialer is stuck at 95%
I'm using a brand new wildfire s with android 2.3.3

Having same issue on HTC ChaCha, 2.3.3 (1.18.401.1). Couldn't fix it anyhow.

Same problem for me on Wildfire S, Android 2.3.3. Only restarting the phone helps.

Using HTC Inspire with GB upgrade, this SUCKS!

how can we make HTC fix this problem? is it a problem about android 2.3.3 or device? will we wait until official release of 2.3.4 for our devices? will this problem continue on later versions of android?

i need answers.

I have the same problem with my HTC Inspire on AT&T. Never had this problem with Froyo. As soon as the GB update came thru the Dialer gradually starting using up resources and my battery life is horrible unless I restart the phone after every phone call. this is beyond inconvenient. PLEASE FIX THIS. GB was supposed to make battery life better. It has only made it worse. Someone help!!

Happening on HTC Desire Z after 2.3.3 update. From the comments above it seems to be all HTC phones, so it may be a bug in HTC's code.

Not just a GB issue.  I have this issue on my Casio Commando running 2.2.1. Right now, I'm looking at System 48%, Dialer 44% and everything else (Cell Standby, Bluetooth, Phone idle) at 3%. I'm going to get less than 12 hours out of this full charge. Typical is around 12-14. (Had the phone only a few months.)  

I have the same problem with brand new Wildfire s running 2.3.3.
Right now the dialer is at 98%, and rebooting the phone, turning it off and turning it on again, even with a hard reset dialer is still running at 98%...
Only time it turns off is when my battery is fully drained and then recharged again, and ofcourse it starts again when I receive or make a phonecall...
PRETTY FRUSTRAITING!

once you restart your phone the dialer stops draining your battery, all you are seeing is how much the dialer has already used so it won't just disapear will it.

This has been plaguing me as well. I am running a rooted LeeDroid ROM on my HTC Desire, and his Froyo ROMs never had this issue, but as soon as I load up a GB ROM, my Dialer goes crazy!

Is this actually a problem? Even though my dailer is at the top of the list on my battery usage, I still got almost 6 days from my Desire Z after the last charge, which is better than before upgrading to GB (previously I got 3-4 days normally).

Note that the battery usage is NOT % cpu. If you click on the item (e.g. dialer) it will show you the total cpu used. Although my battery meter is showing Dialer at 40%, it has only actually used 11s of CPU in 23h (that is 0.013% of CPU!)

My guess is that the dialer has always used a lot of battery power when making/receiving a call, but we are only seeing that now because GB calculates battery usage more accurately. (Or perhaps there is a bug in the battery calculations). Either way, it doesn't seem to be affecting my actual battery life. Note however that I only make/receive about 5 mins of calls a day on average, so it may be different if you are using the dialer a lot.

Yes, this is really a problem.  Many of us with the issue are lucky to get 5
to 6 hours before the phone dies.  It will even die in this amount of time
sitting on the nightstand not being used.

Same problem here with a HTC Chacha (Status)

Is there any way we can have more visibility on this issue? Has anyone attempted to contact, say, HTC about it?

Also, please link to this bug in other forums, if you can, in order to increase awareness of the issue and hopefully bring it to the attention of people who can help resolve it.


Regarding the Dialer's usage in the battery viewer, you may note that the Dialer only looks like it's used, say, 11 seconds or up to 1 minute, and it's still one of the highest-consuming functions. This is because the battery stats only count the app while it's active. Since the issue is the Dialer is staying in a partial wakelock, it won't contribute to the battery stats.

Download Battery History for GB, and sort by "Sensor Usage" - you'll see the actual time the Dialer's been on for, mine currently says 7 hours (because that's all the phone will last for without a recharge, thanks to this bug).

.and I got 97% just by not picking up a missed call while testing with HTC chacha. And after that, took out for a spin with causal sms and it died at mid day from full charge in the morning. That's the first impression I got from first factory usage. New from the package.

Although I haven't contacted them about this bug, HTC are generally very responsive when you report bugs through their website. I reported another bug and got a response by a human being within a day or two (which is unheard of for large companies, in my experience!) If you contact them, mention the url of this bug report.

Got HTC Cha Cha yesterday. One 5 minute phone call and I see Dialer jumping to 95% after that. 50% battery was consumed with an hour of calling.

AT&T HTC Inspire 4G, updated to 2.3.3 yesterday.

I barely use my Android.  Unfortunately in my locaiton the call quality sucks and I spend most of my time on a backup phone.  It's a glorified alarm clock, and I usually only pay attention to it in the morning, then plug charge it during the day before taking it to bed (I know).  I used it for one call yesterday after updating to GB (then it charged to 100% in the evening).  This morning its battery was at about 60% when I woke up.  Those indicating that this is only a stats or usage monitoring issue are wrong.  It took most of the day to bring the charge back up to 100%.  I've disabled the 3 sensor features and enabled BT, then made a call to test, and dialer usage is at 24% now (it was showing 47% this morning so maybe some improvement?).

Hoping somebody's paying attention.

I can confirm this issue is a problem on my HTC EVO Shift 4G (Sprint, not rooted).

Android: 2.3.3
HTC Sense: 2.1
Software: 2.76.651.5

I posted the issue on Sprint forums at http://community.sprint.com/baw/message/327597#327597

I can confirm this issue on HTC Wildfire S (Android 2.3.3, HTC Sense 2.1)

I can confirm this issue on HTC Wildfire S (Android 2.3.3, HTC Sense 2.1)
The battery life is pathetic because of it barely 8 hours.
Please help

I can confirm this issue on HTC Wildfire S (Android 2.3.3, HTC Sense 2.1)

JuiceDefender app is helping a bit, but it is really pathetic. Is it possible to install former versions of Android?

I disagree with the priority of this problem being labled as Medium. This problem makes device unuseable. Battery went from 85% to 35% in aprox 3 hours.

[Comment deleted]

So how many 'XXX people starred this issue' do we need before it can get 'their' attention :s

No one is listening. HTC said its nothing big....

I talked to some htc stuff and they told me that they know about the problem and are aware of it and  they are working on it , and its gonna change with new FOTA. so , all we can do is wait and charge batteries on daily basis :)

<Thank you for contacting HTC regarding your HTC Wildfire S.
<
<We understand that there are currently issues with the battery life.
<
<We are sorry for any inconvenience this may have caused.
<
<To help determine what issue is causing this, we have a specific test to try. Please
<charge the phone until the green LED light is showing. Once charged, take a note of
<how long the battery life last for under the following conditions:
<
<With Wi-Fi turned off
<
<With Bluetooth turned off
<
<With GPS turned off
<
<Not running any non-vital applications
<
<With minimal usage
<
<Once the battery is completely drained, please log down the amount of time it lasts
<for before battery life reaches 0% and let us know the results.
<
<Please note that this is not a permanent fix, we are just testing the amount of time
<the battery lasts for under these conditions.

This is response I got from HTC, I urge you to write them too. Contacts are on their page, it came 10 minutes after I wrote them, I guess it is automated response.

I am off to test it and report back with response from HTC.

I can confirm this issue on HTC Wildfire S (Android 2.3.3, HTC Sense 2.1)
Very annoying, have adjusted the settings to be as conservative with battery as possible. Hope this gets fixed soon.

Please bump up the priority of this bug. I have been able to manage only one day of working with this phone with Juice Defender, Task Killer, disabling sensors and reboot after each call (with 1.5 hours of total calling).

Any app that feasts on battery should be fixed on highest priority for a mobile device.
Please bump up the priority. Please.

1. The auto-response from HTC I'm fairly certain doesn't get looked at by anyone, so I'm not sure if they are aware of the specific /Dialer/ problem and will probably keep insisting we check our Wifi, Bluetooth, 3G etc. isn't causing the issue. Also, it's been confirmed it isn't just an HTC issue, which would suggest it's part of the Android base code.

2. I'm not sure how to increase the priority of the issue. I'm equally not sure how to escalate it or in any other way get someone to actually *look* at it - the issue is still classed as 'New' - i.e. not assigned to anyone. I'm hoping with more comments and more 'X people have starred this issue' it will be noticed. Nor am I a developer else I would be looking at the Android code myself (at least the open source parts).

Response from HTC:

Dear xxx,

You were having issues with the dialer application using a large percentage of battery on your HTC Inspire 4G after the recent upgrade. I know this situation can be aggravating when you have a particular application to consume battery life on your Android device. According to Google, this issue might be affiliated with the Dialer application getting stuck possibly coming out of hibernation mode. Unfortunately, I do not have any information about an update for this particular issue. I would suggest that you consider clearing the data in the Dialer application on the Manage Applications screen.

1. Press Home > Menu > Settings > Applications > Manage Applications
2. Clear data from the Dialer application in "Manage applications"

When the screen opens up, you will come to the Application Information screen. You will find several selections on this screen but you are looking for clear data. If the button is green, you should tap on the button and there should be a confirmation window afterwards. You tap on OK to confirm and this step should clear the data in the Dialer application only. After your screen comes back up, you need to soft reset your device.

If there is no resolution after completing these steps, I would suggest you consider completing a factory reset on your device. The reset should allow the new software to re-load onto your device properly. You should be aware that this process would delete all of your personal information from the device memory. You need to consider backing up your information. If you have Google Contacts and Calendar, you need to confirm that your information is synchronizing with the Google server.

If you happen to use Outlook on your computer, you can use the sync software so you should download the software from the HTC regional website (http://www.htc.com/us/support). You should install the appropriate version of the sync software depending on your Android device.

Performing a factory reset using phone buttons
If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.

1. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
2. Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button.
3. Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.

If you feel you need more information about this issue, you are welcome to send us another email for further troubleshooting or you can contact the HTC Technical Support team at 1-866-449-8358 daily from 6:00AM until 1:00AM Eastern.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11USCW35ENA000796.

Sincerely,

Danielle

HTC

field...@gmail.com; given multiple people have experienced the issue after a factory reset (I know I have), it might be worth replying and letting them know it does not solve the issue, nor does clearing the Dialer local data. Perhaps they will re-advise, although it's good to hear "According to Google, this issue might be affiliated with the Dialer application getting stuck possibly coming out of hibernation mode" - which implies they are at least aware of the issue.

HTC follow-up response after doing as tt191...@gmail.com suggested:

Dear xxx,

I appreciate you bringing this information to our attention about the Dialer application on your Android device. You might check and make sure that your device is not sticking in Fastboot (Press and hold the Volume Down button then press the Power Button briefly). This is the white screen where you find the three Android guys skateboarding at the bottom. You should find Fastboot in the list. I would make sure that this selection is not highlighted. I thank you for your input concerning this issue.

<snip form response>

Sincerely,

Danielle

HTC

I am currently 8 hours in on my test with gps/wifi/bluetooth turned OFF with 70% of battery left. Dialer 97%, Cell Standby 2%, Phone Idle 2%.

Anyone, anyone experiencing these very same problems, email support at htc.com so they can get enought "calls" to make it better.

If there is anyone, who is member of some sort of android forum, or htc forum, tell your fellow users to report this bug.

Only quiet thy, silenced shall be.

I can confirm this issue on HTC Wildfire S (Android 2.3.3, HTC Sense 2.1) Android usage: 49% Dialler 47% in sound, quiet ring, pocket, and flip all disabled. BT is disabled too awaiting a full battery recharge to reset bat stats. Will try a day with BT on too in 24 hours if the battery lasts that long.

Girlfriend has same issue same phone, Wildfire S and no fix there either. 1 Call = Dialler running and juice leaking.

same thing. i have htc wildfire s, android 2.3.3 software number 1.33.401.2, htc scence 2.1. yesterday i bought new phone, charged it to 100% in the morning, in the evening the battery was dead. 96% Dialer, 2% for WiFi and 2% for other stuff.

everyone on this forum who are affected by this problem should after responding on here then send an email to HTC Stating whats happening, if enough people send in the error they might get it fixed this month instead of next year.

feel free to fill in this if you own a HTC phone.

http://www.htc.com/uk/cs_mail.aspx

ok here is my response from HTC the fucking patronising twats.


Thank you for contacting HTC
regarding your issue,

I have attached a battery saving tip guide, as a word.doc file type.

to download this file please click on the contact us link, sign in - open email - click on the file attachment - open/save.

I hope this guide helps you improve you battery life.

if you have any issues after this please don't hesitate to contact us.

 BackD...@googlemail.com

That's what I got too. Even thought I stated that I was already doing everything they advised in the "battery saving tip guide".

BackD:

There may be a problem with the way you voice your disappointment in writting, judging by the way you have no problem calling someone twat, who is just trying to help you.

You have to understand, person in support gets the mail from you and based on that, solely on what you described, they are trying to help you. They don't know how experienced user you are. Try getting into details, read it couple of times before sending and they may realize, there is someone with real problem, not just unexperienced user who has no idea that he should turn his wifi, gps, etc off.

My point:

Quote:
"Hi, I am done testing and sadly, the results are not bright.

Conditions:
- Device fully charged, LED was green.
- With Wi-Fi turned off
- With Bluetooth turned off
- With GPS turned off
- Couple of phonecalls, 5 at most
- Less then 5 recieved SMS
- Approximately 20 minutes reading reddit and news (~10MB of Data sent&recieved)
- 3G Watchdog application running

Observation: - Device was @100% at 17:33CET on the 23rd of August - Device turned itself off at 17:13CET on the 24th of August - 23 hours, 40 minutes of usage on very, very low power

Conclusion:
Citation from http://www.htc.com/europe/product/wildfires/specification.html: "Standby time3: Up to 360 hours" - 6.556% of anticipated up-time is dissappointing. Thanks for taking care of me and let's get this fixed, somehow."

In response to reply 74

If I had said, hi I have a wildfire s and my battery runs out really fast, can you help me, then the response I got would of been brilliant, as I supplied info regarding the problem we are experiencing the response I got was a complete fob off.

Please be the hero and get HTC to fix the issue with your super charm.

[Comment deleted]

Technical support today sent me a mail admitting the Dialler issue is indeed a bug and they have notified the relevant department about it.. They asked me to close my ticket, I refused explaining that I'm not satisfied yet, we would at least like a time when it will be fixed.. My ticket is being escalated, so I presume they are sitting up and taking notice at least.

If you have not sent them a mail now may be a good time. Just keep it short n sweet and tell them what your battery stats are, they reply quite quickly.

Reply to steel.which...@virgin.net:

 That's good news, hopefully a fix is just round the corner.

[Comment deleted]

Omg, i'm so tired of trying ...! What to do.... Lets say restarting the device solves the dialer bug, preventing  to increase its battery % drainage, Dialer remaining on "only" 45%, but i need to reboot every time i make a call.
But even if i reboot , my battery still lasts very short , from 100%, 1 day max, sorry from 11am till 11pm, so its basically half day, sometimes its 16hours if i'm lucky! with display powerd only 4hrs , less then 2h wifi , 30min 3G/Edge (always ff otherwise),  30min games, 10 mins call, 30msgs , 10 emails, no background sync enabled, and no demanding apps, no task killer, battery monitor, no live wallpaper, etc....only juice defender ultimate, so basically only  default ones are installed?! Its ok when its on stand by ... i get almost flat battery graph usage for hours , bu the moment i take chacha into hands , it starts dropping ... like i'm doing i dont know what! AND THATS WHAT ANNOYS   ME  the MOST, i cant use my phone a bit.... its like i'm having the old nokia 3210... only calls and sms , and snake! is it not ?
So  with no dialer problem... because i was rebooting,and it stops increasing when i reboot... I STILL HAVE THE DAMN PROBLEM :(( :sad:
My HTC Chacha's performances are pour, which is sad because i really like this phone! :(
Does anybody think so , or have the same problem except the dialer, maybe its GB, or because of fast raise in cell's temperature, which drains battery more..
I mean , i checked the battery, it seems that everything is fine... 4200mV + display test proved it. Dont know what i'm doin wrong....so tired of this... gonna sell the phone...
I even use HTC's 2GB SD card i got with the phone, because i red that  some SD cards could be the problem sometimes...  
Sorry but duration of HTC's battery for 2 or even 3 days with moderate use, are incredible and unreal for me with or without Dialer problem!

i have wildfire s. my battery lasts 2 days long but dialer %96...

here is my screenshot

So, since HTC confirmed the bug, it's mostly likely a gingerbread bug, right? Do verify with them. I disabled mobile internet as well. Seems to have better battery life. Seems like dialer will also try to maintain internet connection. Please verify by going to widgets - settings - mobile network.disable when idle.  And try receiving a phone.

Omg hansheng.ler, it lasts 2 day , i wish mine htc chacha would last more then 12hours in active and 8hrs in airplane mode , personal best 23hours , with medium usage , mobile data off. u can read it up, how much i use mine,...

[Comment deleted]

I have the same dialer issue with HTC Desire HD. I have tried all the tricks that have been mentioned above but nothing helps. I also disabled the fast boot option that is under the power setting. I really hope that someone at HTC or Google starts fixing this very soon.

I have this problem too. 97%.

I do not have an HTC or an Android 2.3.3 but planning to buy the HTC Chacha and this is concerning!

On my current Xperia with Android 2.1, I have "Dialer One" as my default dialing app. Did anyone try replacing the stock dialing app and using some other app, to see if the issue still persists?

"On my current Xperia with Android 2.1, I have "Dialer One" as my default dialing app. Did anyone try replacing the stock dialing app and using some other app, to see if the issue still persists?"

Using Dialer One didn't solve the problem for me.
On my HTC Wildfire S Dialer One it runs standerd dialer when making a call.

I think We have to wait for a update

Same thing happens on my HTC Chacha.

I confirm this problem with my htc chacha

i think chacha has the worst duration of battery life...it's like just being in sense not doing anything will eat up all your juices?!for me... 12 working hours with moderate usage...cant leave house if i'm belove 40%...

-Or should we try battery calibration on our chacha ? maybe that would work...

i have this problem on my wildfire s, dialer is stuck at 97%

Good to see that more people are having this problem. I have a Wildfire S with android 2.3.3 and HTC sense 2.1.

Currently the *only* way I see to close the dialer application is by charging the phone. Restarting (though with fast boot on) did not work. After charging, I now have 3 processes consuming battery power:

Cell standby: 46%
Display: 37%
Phone idle: 17%

Which seems the way it should be. With dialer active, it quickly turns into dialer using about 90% of the battery (also quickly draining it) and the other 10% going to the other processes.

This really needs to be fixed asap. Battery life is already a fragile matter on these smartphones and juice leakage like this is unacceptable.

I have a Wildfire S with Android 2.3.3 and HTC sense 2.1. I have the problem mentioned in this thread. The only way to overcome this bug is to disable fast boot and restart the phone every time you receive or make a call.
Please, fix this issue ASAP.

I have been having this same exact issue. I have tried 5 different Gingerbread ROMs on my HTC Evo 4G and all of them have this same exact issue. It's not just a reporting issue. If I don't reboot after a phone call, and leave the phone unplugged overnight, it will be under 30% by morning. However, if there is no call and I leave it unplugged, the charge is still in the low 90s to high 80s in the morning.

I switched back and forth between a Froyo ROM for testing purpose and have now fully switched back to Froyo. With moderate to heavy use, I can still expect 20 - 36 hours of usage out of the phone with a Froyo ROM. With any GB Rom (whether it's the stock RM, a variation of sense, MIUI, AOSP, etc) I can only get MAYBE 10 hours of use if I'm very lucky.

This has been going of for far too long and seriously needs to be addressed. This is a deal breaker for many considering how important battery life is. I can't imagine what it must be like for those that have a stock unrooted 2.3 Evo and have no choice other than to suck it up.

"I can't imagine what it must be like for those that have a stock unrooted 2.3 Evo and have no choice other than to suck it up."

Having a stock unrooted 2.3 Evo Shift 4G, I can confirm it's a serious PITA.

fiiiiiiiixx this!!!

If you're following and haven't starred this defect, please do.  Maybe 100 stars will push this over medium priority... Thx.

Blows my mind that there is no fix yet.

Yeah this sucks, have the same problem with my Wildfire S, with 2.3.3.

Nexus one.  After receiving a callwith a full charge, my battery will be dead in 5 to 8 hours.  IfI do not receive a call it will last over 24 hours.  Force closing the two dialer apps seems to help, but is not acceptable.

I use HTC ChaCha. Same happens with me.

I hate that mine HTC Chacha is hardly lasting one working day... 12hours. as soon as i get home from work i have to connect it to the some charger or its dead ! So sad... i thought it'll last a day at least or even 2 ... cuz it has such a small display and hard keyboard... but avast... :(
sth need to be done... new FOTA for sure! sense+GB are eating too much juice

Also problem here. I have tried everything. Rebooting. Hard reset, Slow booting. Also my Gf has the same problem. So it seems that every one has this problem but only some report. others are like "oh, it's a smartphone.  It should do that"

Got HTC Cha Cha 2 days back and facing same problem with battery ... lasts not more than 6-7 hours, with low usage (I'm not a very phone person) ... dialer consuming some 95% of power, even after just 2 phone calls in the entire day!

i got same issue on my htc wildfire s. dialer stucks at %97 usage and not gone even i restarted the phone.

i think, it's a huge, critical bug. wonder, why they've not fixed yet.

also i've already installed latest htc software update.

I am holding off on ordering a HTC Chacha thanks to the guy who posted this bug ID on Flipkart website.

HTC wildfire S has the same problem. Dialer uses a lot of energy even when ı am not using it.  

iv got the same problem on 2 different wildfire S's, one is my moms and the others my gf's. I really hope a fix comes soon, i feel bad because i told them both to get the phone and to join the android community, i should of told them to get a good old nokia 3310, u could make phone calls on that all week on 1 charge!

HTC ChaCha has the issue of showing 90%+ 'dialer' battery usage, but IT STILL STAYS ALIVE FOR ABOUT 30hrs WITH EVERYTHING ON.

Same issue with my mobile HTC wildfire s

[Comment deleted]

Since this has been going on for awhile now with no real acknowledgement or assistance from Google or the manufacturers, does anyone have a working phone apk that may circumvent this issue for now? Or perhaps know of a way to disable the proximity sensor, which seems to be the cause for all of this?  

Same issue on HTC Chacha. I've had to ask people to text me rather than phone me as I'm often working away from plug sockets. This is quite a ridiculous bug, the one thing I want to be able to do without worry on my phone is phone people.

Until the first call the phone is brilliant and battery life quite commendable for a smartphone, but the moment a call has finished and dialer continues to run - I can watch it drain the battery before my very eyes. It will get to 97/98% in a matter of hours and usually have completely drained the battery by this point.

Bluetooth on doesn't work for me. Disabling the sensors doesn't work. The only thing that works is restarting the phone which is an obvious hit on the battery in itself, not to mention ridiculous to have to do so!

I wonder how widespread this is and are we the minority that have looked at what is draining the battery? Before I bought this phone, the one warning I received from friends was how the battery life on all their Android phones was terrible.

I really hope this will be sorted soon, I love the phone and the OS but I'm going to end up having to return it if there's not a solution on the horizon soon :(

Why HTC people do not listen to our problems? The Battery issue in HTC ChaCha is a real big one and pledge never to buy HTC phone again in my life.

I have just got off the phone to HTC and have raised a ticket with them, very helpful woman. I got her to Google "htc dialer battery" and look at everything and she took it very seriously.

She spoke to the tech team and they are presently working on a fix, currently they recommend disabling the syncing of your Google contacts (Settings > Accounts & Sync > Google > Sync Contacts > Off). I can't say if that will fix it, but it's not much of a hardship for me - I only turned that on so I could do my initial Nokia>Android transfer.

She's going to phone me back when she has more information and I'll keep that posted here.

Follow up to that - makes no difference at all.

Can I recommend that more people phone HTC to get them to pull their finger out?

http://www.htc.com/uk/CA_Hotline.aspx

In the UK it's only an 0845 number (not premium) and I imagine that's the same for elsewhere.

A friend with a Motorola Atrix is reporting the same thing, so it may not just be HTC but if any big manufacturer tries to resolve it - it'll be good.

Solution that finally worked for me: turn on USB Debugging. This was after advice from a friend who said this solved his android battery issues a while ago (different issue). Since then I've not had a problem.

I am an HTC Wildfire S user for more than 2 weeks. I confirm that there is a serious issue with battery usage. Dialer consumes more than 95% of the battery as per statistics. Its horrible to hook the phone to power socket every 12 hours. I could not view it softly if someone says that smartphones are computers. For any user who opts a smartphone is primarily to treate it as a phone, carrying with him all the day. So it should have a decent battery life. Let developers come out and tell us which is wrong, Software or Hardware? So that we could let other potential buyers know.

I confirm this issue happens on Android 2.2 and hence its not just a GB issue. Cmon Google folks - fix this! This is a HIGH priority bug - definitely not medium priority.

Anyone else tried the "turn on USB debugging" tip? Did it work?

I also have an HTC Wildfire S with the current Android 2.3.3. Like it has been mentioned, Dialer will immediately pop up in the Battery Use once a call has been made and will rise up the list till it says it is using around about 96% of the battery. I don't know yet if it is actually "using" the battery. I got about a day of heavy use out of the phone with the Dialer at 96% which I have read is fairly standard. I also left the phone on standby through the night with the Dialer problem and one night without and the battery life seemed to be the same. both times with 3g/wifi/bt off

However I haven't really done a thorough test yet as many people above have mentioned terrible battery life with Dialer at 90+%.

Either way there is an obvious problem with the Dialer and it is confusing the system into thinking or using all the battery and therefore is a pretty serious bug imo.

And a final point. Sometimes restarting gets rid of Dialer, sometimes it does not. The only way for me that seems to work is by charging the phone back up to 100%

Hope this can be resolved for everyone soon

I think the 'usb debugging fix' works, i turned it on last nite and put it on charge till this morning, i pranked the phone at 10:02 and again just now, and the dailer isn't even using 1% now. im going to try a proper connecting call now and il report back in 10

yep its worked, dialer is now at 6% (about normal) so all i did was:
MENU>SETTINGS>APPLICATIONS>DEVELOPMENT>USB DEBUGGING TURNED ON> Charged phone to 100%> Sat back and relaxed

Come on, this is a load of bull doo

Even usb debugging doesnt help me. battery doesnt last even half a day on my htc chacha. tried every possible option

Ok the option that *seems* to work for me is remembering to hit "Fast Reboot" after every call or use of dialer. (Look up marketplace for the app - its quite fast.. takes  < 1sec to restart all apps!)

With my very less usage, I'm on my 2nd day at 76% battery!

Incredible 2 with 2.3.3 is also affected.    I've had USB debugging on, My wife has it off.  We're both affected.

I have the exact same issue with my Wildfire S using the latest possible software (which is 2.3.3 with HTC Sense 2.1). Dialer seems to stuck at 94%.

Dialer at 96%. Battery doesn't last more than a few hours.
Facts about my phone:
No SD card
No market apps

Have turned off flip for speaker, and other features that require dialer to poll sensors.

Fingers crossed

Oh, I'm a chacha user

same here w/ mytouch 4g running GB 2.3.4 have to restart phone after every call.my wife's mytouch 4g is still running 2.2 with no problems.only restarting the phone seems to help.grrrrrrrrrrrrrrr.

having the same issue with my htc chacha just bought the phone yesterday in battery drained out in 8 hrs wid only Edge usage and dialer service is on 97% and restarted the phone but the dialer service is still the same please help i switched to this from desire HD b/c of battery timing and i m too upset if this problem still remains.....:(

Likewise; brand new Wildfire S. Dialer always on 85% regardless of restart.

Bought my Htc chacha 2 days ago, I got 6 1/2 hours battery today which is pretty bad concidering I,ve spent over £200 on this phone. I have followed all the tips and tricks above and will let you know how it goes, so far the booting on and off is looking good.

[Comment deleted]

Got my htc cha cha yesterday. Has had to charge it 5 times just to go through the day. The dialer is eating up 95% of the battery. Have turned off all sensors including haptic feedback. Lets see if I get something better. And for the love of god, is anyone doing anything about this from google or htc?

Reset my phone after phone all and fully charged it. Been going 4 hours and still on 100% battery. X

Have wildfire s, brand new, tried all of the above, nothing works but fast reboot. It looks like that's the only solution for the moment. Reported this problem to HTC today, will see what they say.

HTC Desire - same problems - just started happening in last two days - let's go to the press...

Just sent tweeted @BGR - suggest we take to Twitter to get this resolved by HTC/Google

HTC Wildfire S Android 2.3.3 HTC Sense 2.1. The battery doesn't last even 10 hours with sparing use of WiFi etc. The Dialer App and Android System both using 49% of battery. Only made a single call in the day. :(

HTC ChaCha Android 2.3.3. Received 3 calls today about 2 hours apart for each.  1st call no issue (dialer stayed about 2%, 2nd call dialer quickly increasing up to 78% so I turned off phone and rebooted (fast boot is off), 3rd call dialer has started to drop - currently on 73%.  The rate of battery drain from the second call was about 16% in under 2 hours.

All sensor setting as suggested are off.

This appears to be an intermittent problem on my phone but has to be one of the most annoying I have ever experienced.  It's like having your car petrol tank drained whilst parked at work and not having enough petrol to get home at night.

Google or HTC if you do ever read this thread please find a fix ASAP.

I have a HTC Wildfire S Android 2.3.3 too, dialer is always the top consumer. with about %49.

I can't understand that the bug exists still after THREE MONTHS. It must be simple to fix, yet it is most annoying type.

Google wouldn't ignore this much normally. May be we bought them market share faster than they thought...

experiencing this issue with the HTC Desire with LeeDroid 3.3.3gb-r5, android version 2.3.3, htc sense version 2.1

Today I managed to fix my wildfire s following the advice from HTC. They emailed me today saying I should reset the phone to factory settings. Had to do it 2 times. First reset nothing happened, dialer was still at 98%. After that I got upset but decided to give it another go, I lost everything anyway. Second hard reset before 1st phone call, I disabled all fancy stuff related to sensors. Will post again if it comes back. For now after several phone calls, dialer stays at arr 5%!!! Battery life great so far.

My stock Wildfire S keeps getting the same problem, but seems it's not HTC specific, some sort of update/patch/fix should emerge from google in this case!

HTC Wildfire S, Android 2.3.3, Sense 2.1 straight out the box this week. Battery lasts less than 1 day, screen dimmed, everything sync'd off. Dialer sits at 97% and eats battery. Please fix!

my wildfire s has the same problem. dialer is using
 97%.

I am having the same problem with my HTC Droid Incredible 2. It's very annoying

Same on the ChaCha, let's get Google's or HTC's attention.
I've posted on Reddit
http://www.reddit.com/r/Android/comments/kn60x/dialer_bug_affecting_mainly_htc_phones_help_us/

I have experienced this issue with my Droid Incredible after the Gingerbread update.  Just once have I experienced a nearly completely drained battery - in Settings, I found that it was the fault of Dialer.  Otherwise, the update performs better & faster overall.  Hopefully this gets a fix.

Same problem on my TBolt.  Thanks for looking into this.

Same here. HTC wildfire S. had it for 3 days averaging 6.3 hours between charges. My service provider replaced it for me. The new one I've now had for 1 day. Fully charged using apps and whats app to send messages 13 hours with only 1/4 of battery used. Dialer not showing at all in battery usage, interestingly Android not in there either. I then made a phone call and dialer went to 5% I continued using it for other things and dialer dropped to 3%. So far so good. I then got someone to call me. Dialer went to 15%, Android appeared with about the same %. Again I continued using for other things then checked batt, expecting dialer to have dropped. No it had gone to 29%. Force stopped, rebooted. Usage started dropping. I then made a phone call and off it went again. Currently sitting at 55% and rising. It's used the rest of my battery power in 4 hours. I called HTC they said they had no knowledge of a problem but that my phone was faulty, I should send it to them to repair!Fortunately my service provider (3)are being helpful so I think I'll just have to pay the extra and get an Iphone.A shame really because apart from the battery drain which makes the phone not fit for purpose, I love it! Good luck all of you without the option to replace. Although those people with new phones should replace them as they are entitled.

Another HTC Wildfire S (a510b). I've had a pretty poor battery life experience, too, but I'm not sure only the Dialler is to blame. I've disabled the pickup/flip/pocket options, and that did improve the lifetime, so those functions are a factor. On my phone, dialler consistently shows 90+% historical usage (once activated by call in/out). However, no other 'external' app. ever shows up on battery usage, only dialler, idle, standby, wifi, bluetooth and other 'built-in' functions are apparently recorded. So it's not an accurate indicator.

But... one thing I have noticed, which may help others, is that leaving an app (eg. words with friends) 'on top'/active when the phone screen times out or is locked is VERY expensive in battery. My phone went from 100% to dead in about 8hrs when I last did this. Same with browser or other apps. The phone had made/received no calls, either. I suggest you reset to the 'home' screen before locking/leaving the phone to time out. If I do this, then the battery life is much better (tho' nowhere near 300+ hours, more like 30 hours). Seems some apps suffer insomnia :P Oh, and don't use live wallpapers, either... cute but greedy.

HTC ChaCha, Android 2.3.3

I have now been testing this issue for over 2 weeks using a variety of combinations of sensors on/off, USB debugging etc, I have also used several battery monitoring tools the check power usage and have come to a conclusion of when the dialer remains active or not.  also there is a difference in behavior between receiving a call and making a call.

With no dialer activity and my phone on standby, the battery is using about 30mA every 10 minutes.  Once the dialer becomes active and goes in to a suspected wakelock the usage jumps up to between 450mA to 600mA every 10 minutes and remains on until the phone is switched off and back on again where the usage drops back down to 30mA.

With the settings: Quiet ring on pickup > UNCHECK - Pocket mod > UNCHECK - flip for speaker > UNCHECK and USB debugging mode > CHECK. on receiving a call the dialer has NOT remained active and the battery usage drops back to 30mA after a few seconds.  I have received over 30 phone calls in the last 3 days without the dialer remaining active.

Unfortunately if I make a call (and I have made about 15) EVERY TIME the dialer has remained active, the battery usage has stayed above 450mA and only drops back if I turn the phone on and off again.

All other setting I have used the problem happens on both receiving and making calls

An additional note - none of the task killers I have tried have cleared this issue only a shut down and reboot.

Hope this can help others manage their battery consumption that little better until there is a real fix.

I would also be interested if others are experiencing similar findings.

We need to bombard HTC so they will listen. Through sites, forums, twitter, facebook!
They need to fix this!

can anyone explain to me how this has not been fixed when it was reported on the 6th June???

I can confirm this issue exists on the motorola atrix and none of the fixes so far have worked. The issue even persists in cm7.
This appears to be a problem with the Android code and not a specific manufacturer.

I have a HTC Wildfire S with Android 2.3.3. My dialer shows 49%, android system 49% and  rest 2% on cell standby. I have disabled almost all the battery consuming notifications, installed juice defender to cut the data when the screen is off. Still the battery performance is bad. Is it an issue with GB or HTC ?

My wife has this dialer issue with the HTC Chacha, it always seems to be using between 65% and 98% of the battery, compared with 3% on my HTC Desire.  

I have tried leaving the bluetooth on and unchecking all the boxes for the sensor etc.  She also gets a problem with the back light on the keypad not always turning on, which makes it pretty difficult to use the keypad in the dark.

I am half tempted to return the phone to the shop and exchange it, however there doesn't seem to be another decent android phone with a physical keyboard on the market.

Does anyone know of anyone who doesn't get this issue on an HTC Chacha?

HTC WildFire S - Phone 96% and battery performance is realy poor.

[Comment deleted]

I just purchased a HTC wildfire S 3 days ago. I am using a new number on it and dont receive/make calls on it at all yet. i still have my old phone for that. Currently I am only using it for internet, that too sparingly. I have display turned to minimum brightness, wifi, 3G, bluetooth off. dialer sensors off. silent mode (no sound no vibration). the dialer is still at 98% with cell standby 2% and phone idle 2%. charging it/ restarting doesnt change it.the dialer remains close to 98%. The battery lasted ok but i have not made any calls yet. I only used it for mobile internet. not sure what it will be once i start using it as a phone.
I only wanted to find out what the dialer was (considering it takes up so much battery) and came across this forum. Seems its a big problem. I hope it gets sorted because I am paranoid about not having a charged phone and sometimes make calls that may last an hour.

note that I have not made any calls yet, so its not triggered by a phone call. The dialer 98% shows from the very start!

Im from the phillipines experiencing same prob
With my wildfire s
Tried evrything here still doesnt work...
 
Just a question wat is RILD?

Cause when i refresh my battery usage stat
The dialer appears to be rild icon?
I think der is a conn. Between rild and the dialer ?

Dialer 98%
T.T

Im from the phillipines experiencing same prob
With my wildfire s
Tried evrything here still doesnt work...
 
Just a question wat is RILD?

Cause when i refresh my battery usage stat
The dialer appears to be rild icon?
I think der is a conn. Between rild and the dialer ?

Dialer 98%
T.T

So I made a first call from phone. you know in battery stats you can see that graph with signal, phone awake, screen on signals in blue lines below graph. so that had line had been mostly not there with intermittent blue showing when i switched the screen on (thats when the awake and screen on lines become blue)for something. after i made that call, i put phone on standby with the power button as usual. later on checking battery stats, i see that the awake time and screen on lines have been blue continuously, even though the phone was on standby as before.
On the other hand my battery was down to only 70% by the end of the day (12 hours), which isnt too bad. I have then charged the phone anyway.
since then those lines are continuosly blue, dialer is still at 98% as always, but three hours after charging the battery is still full (100%)so thats ok.
I also installed the advanced task manager to kill dialer, but I cant force stop it. It keeps coming back.

[Comment deleted]

I read about RILD and yes it hs a conn.
on the dialer all smart phone have this.

 www.slideshare.net/dpsmarques/android-telephony-stack

I've phones to support center in Russia and they adviced me to load my phone htc wildfire s in safe mode (turn off phone, pull battery out, then back-in, then turn on phone and when title BRILLIANT QUALITY will appears hold sound low button). And check how dialer will work in safe mode. But when I load phone in safe mode it lives not longer then 5 seconds and restarts. Please, check it out, maybe your safe mode live longer and you can look what will be with dialer in safe mode. But before charge it for 100% and restart - it will turn you dialer consumption to 0% before first call will happen