Screenshots are of the DOM content.  The alert belongs to a separate window and won't
be included. And yes, you must handle the alert before you can take a screenshot.

When the possition is ON the alert, I cannot take a screenshot or report a failevent.
Here is the piece of code i'm currently using:

loadAccountBtn.click();
    report.reportDoneEvent("ClickOnLoadAccount", "Click on Load Account");
        try {
            new WebDriverWait(browser, 30).
            until(ExpectedConditions.alertIsPresent());
        } catch (Exception UnreachableBrowserException) {
            report.reportFailEvent("Capture Pop up ", "Popup not displayed after clicking on
Load Account Button");
        }

        //verification of account information loaded alert box
        Alert javascriptAlert = browser.switchTo().alert();
        String loadaccmsg = javascriptAlert.getText();
        if (loadaccmsg.equals("Account data is loaded.")){
            report.updateTestLog("Check account data loaded message ", "Message correct: "+loadaccmsg,
Status.PASS);
            javascriptAlert.accept();
        }
        else {
            try {
                report.reportFailEvent("Check Error Message", "ErrorMsg: "+loadaccmsg);
                javascriptAlert.accept();
            } catch (Exception UnreachableBrowserException) {
                report.reportFailEvent("Check Error Message", "ErrorMsg: "+loadaccmsg);

            }

Inside the IF, if it goes from TRUE, the report is updated with the message and the
test continues, If it goes from the FALSE, the reportFailEvent throws an error message.
I've already tried with report.reportFailEvent("",""), report.updateTestLog("","",
Status.FAIL), and report.updateTestLog("","", Status.SCREENSHOT), in all three cases
I have the same response, the fail event is not displayed on the report, and the screenshot
is not taken.
Using the try - catch I was able to create a fail event on the report (it goes trough
the catch), however the screenshot didn't catch the alert, and yes, i've tried removing
the javascriptAlert.accept() from the try.

I understand that this defect is closed, but I wanted to provide more data on the issue.
Do you know what could be the problem? or is there is any other defect that is open?

Once try with below code

BufferedImage image = new Robot().createScreenCapture(new Rectangle(Toolkit.getDefaultToolkit().getScreenSize()));
            ImageIO.write(image, "png", new File("C:\\Users\\Public\\Pictures\\fail1.png"));

I tried the Buuffer code but getting the below error..


java.lang.Error: Unresolved compilation problems: 
    The method createScreenCapture(java.awt.Rectangle) in the type Robot is not applicable
for the arguments (com.itextpdf.text.Rectangle)
    The constructor Rectangle(Dimension) is undefined

i am not getting any error in console, but screenshot is taken as attached.

I agree with jmle...@gmail.com this screenshot is in dom level. but I support this capability.
as one that fully utilizing GRID capabilities the Robot solution will not work for
me.

also facing the exactly same issue.and as per my requirement i should not handle the
popup/modal before taking the SS.please suggest some solution