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KB0002
When attempting to play video DVD contents, the wideo window remains blank.
Affected Products and Versions: ProTONE Suite version 1.10.27 and older Affected Operating Systems: All Symptoms: When attempting to play video DVD contents, the wideo window may remain blank as described in Issue 184 Possible Workarounds: Option 1. Download and install ProTONE Suite 1.10.28 or higher. or Option 2. While playing DVD and seeing the blank video window: a. Right click on the time scale, then choose Settings and Options -> Video Settings, or press Ctrl + Alt + V b. in 'Ffdshow video decoder configuration' window, select the Codecs node from the left tree. Find the MPEG1 and MPEG2 entries in the right codecs list, and: - Make sure that "Decoder" is set to "disabled" for both these two entries. - Make sure that "DVD Decoding" is checked for MPEG2
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