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KB0001
ProTONE Suite version 1.9.90 and older cannot complete installation on Win XP / Win 2003 because Windows Imaging Component (WIC) needs to be installed first.
Affected Products and Versions: ProTONE Suite version 1.9.90 and older Affected Operating Systems:: Windows XP SP3 and Windows 2003 SP1 Condition: .NET Framwork 4.0 not previously installed Symptoms: ProTONE Suite setup cannot be completed because of the .NET Framework 4.0 setup that requires Windows Imaging Component (WIC) to be installed first. If the user installs WIC following the indications, .NET Framework 4.0 is succesfully installed, however ProTONE Suite Setup still sees .NET Framework 4.0 as not installed. Workaround sequence: 1. Abort the ProTONE Suite setup that permanently gives .NET Framework errors. 2. Open %TEMP% folder in Windows Explorer. 3. Locate ProTONE Suite <version>.exe and launch it manually. |