Issue 220: AppleScript Error: Can’t get window "PrefsPanel". (-1728)
Status:  Duplicate
Merged:  issue 198
Owner:
Closed:  Nov 2012
Reported by t...@spof.org, Oct 16, 2012
What Version of iTiVo?

1.717b3

What Version of MacOS X?

10.8.2

What download format did you select?

What steps will reproduce the problem?
1. Upon loading the program
2. Trying to open program preferences
3.

Please provide any additional information below.  Problem has existed for several months but I cannot attach it to a particular event, looking backward.  Searches of this board didn't produce a close match.

Oct 17, 2012
#1 ttime4f...@gmail.com
iTiVo version 1.7.7b3
MacOS X Version 10.8.2

I too get this issue and I think this is a High Priority defect since I cannot open the Preference pane to enter the MAK.
Screen Shot 2012-10-17 at 8.34.59 PM.png
18.0 KB   View   Download
Oct 18, 2012
#2 e...@frenchguys.com
I second that, having the same issue. Cleared the preferences, not even sure where it's getting my Tivo list from but I can't connect, set the media key since I am getting this error.
Oct 20, 2012
#3 Bray90...@gmail.com
i will say im having the issue as well 
Oct 20, 2012
#4 dshos...@gmail.com
Also getting this error
Oct 22, 2012
#5 mari3bel...@gmail.com
I'm also getting this error and I cannot download anything as my download folder doesn't exist, and and I cant get into preferences because of the error. I hope a solution turns up soon as there are no other decent Tivo programs for Mac.
Oct 24, 2012
#6 jnsey...@gmail.com
Same issue here

Oct 25, 2012
#7 mhud...@netscape.net
I have same issue.  Unusable on 10.8.2.  Please fix.
Oct 26, 2012
#8 jeffslut...@gmail.com
Agreed, this is a high priority defect. Just downloaded iTivo to my iMac w/ Mountain Lion and I can't access the Preference pane to enter my MAK, so the program is currently useless to me.
Oct 26, 2012
#9 patricka...@gmail.com
Same here - just reinstalled, had previous version.

Went back, deleted everything, including files in ~/Library, same problem.
Oct 30, 2012
#10 kohl...@gmail.com
Mac Pro 2009. 10.8.2. Previous installs of iTivo (Thanks -- I love this program!). Can't get to Prefs Panel (per above) but can see my Tivo S3, and download shows. Now if I could just remember my codec settings ...
Anyway -- very much appreciated all your work on this.
Oct 31, 2012
#11 e...@frenchguys.com
I think at this point we've established that this is a fairly common issue.  A data wipe doesn't fix things. We now just have to wait for the developers to find time to fix it.
Nov 2, 2012
#12 r...@kurzdorfer.com
Just wanted to say I'm also having the same issue. Can't wait to try this out!
Nov 4, 2012
#13 kabu...@gmail.com
First time trying program - OS snow leopard latest - 
having same issue
prefs panel not available  to enter MAK


Nov 8, 2012
#14 proctert...@gmail.com
same pref problem 10.7.4 and latest iTivo beta however release works ok
Nov 9, 2012
#15 mhud...@netscape.net
iTivo 1.7.7b3 does not work for me on 10.8.2.  No prefs panel.
Nov 9, 2012
#16 vtmil...@gmail.com
Commenting to get updates via email:  Same issue on 10.7  Can’t get window "PrefsPanel". (-1728)
Nov 12, 2012
#17 brianghe...@gmail.com
Running OSX 10.8.2 have same issue.
Booted an external HD running Snow Leopard and ran iTivo 1.7.6 on the external drive.
Copied he iTivo 1.7.6 application from the exernal Snow Leopard to the desktop of the Mountain Lion install and rebooted into mountain lion.  
The 1.7.6 package on the desktop has a working Prefs panel.  I am currently away from home and plan to test connection to Tivo when I return.  At least I have a working prefs panel to enter the MAK number for the tivo now.  
Nov 20, 2012
#18 smithde...@gmail.com
FIX: using a text editor such as BBEdit, navigate to and open "user/library/preferences/com.iTiVo.iTiVo.plist"  You will see the following code <key>MAK</key>
	<string></string>. Put your media access key inbetween <string> and </string>. Save the document. Restart iTivo and it will have your MAK installed.
Nov 20, 2012
Project Member #19 tony1ath...@gmail.com
Known problem
Status: Duplicate
Owner: tony1ath...@gmail.com
Mergedinto: 198
Nov 20, 2012
#20 t...@spof.org
Edited com.iTiVo.iTivo.plist as prescribed in comment 18.  Still unable to get PrefsPanel window, and still unable to connect.  Verified that plist file at user/library/preferences/com.iTiVo.iTiVo.plist includes the edit adding the MAK file.
Dec 5, 2012
#21 bruce.l...@gmail.com
I was able to connect to my Tivo and begin a download, but still unable to open preferences pane.
Dec 16, 2012
#22 t...@timspofford.com
Appears to be fixed.  (Originator of merged  issue 220 .)