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Issue 102: "Couldn't Download <file name>" Error
4 people starred this issue and may be notified of changes. Back to list
Status:  Accepted
Owner:  yoav.yer...@gmail.com


 
Reported by jtim...@gmail.com, May 8, 2009
What Version of iTiVo? 1.7.6

What Version of MacOS X? 10.5.6

What download format did you select? Several: Quicktime h.264 3mbps, Mpeg-2 1mbps, 
Handbrake Apple TV

What steps will reproduce the problem?
1. Choose a particular movie to download. Only one movie doing this! 
2. The movie in question does NOT have the yellow icon to the left of the video name like the 
other movies do.
3. Recorded this movie twice on TiVo with same results.
4. TiVo Transfer WILL transfer the movie ok. I can't get the comskip feature with that though.

Please provide any additional information below.


May 8, 2009
Project Member #1 yoav.yer...@gmail.com
Couldn't download (showname) it printed when *anything* causes the download to fail.
 You will need to look in the log (<user>/Library/Logs/iTiVo.log ) for more useful
info.  It's certainly possible that mencoder, comskip, tivodecode, or anything else
is failing to correctly process the file..  Can't tell from the single 'couldn't
download'

  The yellow icon is just a marker from the tivo to tell you things like the show is
about to expire...

  The most likely reason is a bad mpeg-2 file (the tivo sometimes generates those). 
You can usually use a different format (like 'decrypt') to avoid the heavy processing
which errors out on bad mpeg-2's, but then you don't get the format you want.   
Probably not much that I can do about this...

Status: Accepted
Nov 11, 2009
#2 ytrott...@gmail.com
Could this have something to do with foreign characters in the name? I just had the
same problem with a show called "Découverte," and I saw the logfile called it
"D%8Ecouverte."
Jul 15, 2011
#3 AlanGer...@gmail.com
I'm getting this error as well.  Would you like a copy of the log?  Should I open a separate issue?
Dec 16, 2011
#4 Schro...@gmail.com
I am having the same issue with Michael Bublé Christmas Special.
Dec 17, 2011
#5 toyunive...@gmail.com
I have the same issue with downloading Jacques Pépin's cooking shows.  I download the same shows without any trouble using another program.  I'm sure the problem is the "é" in his name.

Feb 6, 2012
#6 kpan...@gmail.com
I have the same issue with downloading Les Miserable. I don't know how to write it with the accent over the e, but the accent is there in my list of shows. Has anybody found a workaround for this?
Feb 20, 2013
#7 Hellfish...@gmail.com
I'm having the same issue with 3 shows from my queue without accents that I have downloaded a bunch of times before.  I do not have an itivo.log file or I would have attached it.
Feb 21, 2013
#8 jordan.f...@gmail.com
This problem arose within the last week.  The file attempts to download but no data is transferred "Couldn't download 'File'."  No log files are produced either.  I've tried both the stable release and the beta versions of the software.  

Thanks for keeping this software running!  I hope you can patch up whatever Tivo did to stymie transfers. 
Feb 22, 2013
#10 genecivi...@gmail.com
+1 to this suddenly showing up over the last week or so.  This is on Mountain Lion with the new 121212-beta.
Feb 23, 2013
#11 genecivi...@gmail.com
The cookies.txt fix described in this thread worked for me!  Thanks!
Feb 23, 2013
#12 BobNoon...@gmail.com
I am having the same problem, with a setup that has worked very well for me in the past. This is on an older Mac running 10.6.8 with iTivo 1.7.6 (I can't get to run on my Mountain Lion machine even with the new build)

No matter what I try to download, I get the "Can't Download" error. I have tried restarting my TiVo. I can transfer programs directly by logging in with a browser.

Attached is an example log
iTiVo.log
10.3 KB   View   Download
Mar 2, 2013
#13 mrfusio...@gmail.com
I'm also having this problem.  New iMac with latest software.  Anyone know with the "cookies.txt." fix is mentioned above?  I don't see it anywhere on this thread.
Mar 2, 2013
#15 jordan.f...@gmail.com
The details for the cookies.txt fix is listed in another thread. Search for it and you should be able to find it quickly. It's a simple terminal command and some script alterations. Worked like a charm. 
Mar 9, 2013
#16 mrfusio...@gmail.com
Here's the info about the cookies.txt.  Reposting it so that others on this thread can solve the problem without having to search around for the answer.   This worked for me, hope it help everyone else.

#8 fetchten...@gmail.com
I found a fix:
First, open Terminal and type in this command: curl -c cookies.txt -d "tivo:MAK" http://tivoip:80
(replace "MAK" with the Media Access Key and "tivoip" with the ip of your tivo)
Then cookies.txt will be placed in your home folder.
Open it, and change the value 1360972800 to whatever you want (it's the number of seconds past January 1, 1970 that the cookie will expire). I just changed the first 1 to a 2.
Then, save it to some folder out of the way (I just threw it in my Documents folder).
Then, go to iTivo in the Applications folder, right-click, and click "Show Package Contents". Go to Contents, then Resources, then right-click on http-fetcher.pl, and open it in Text-Edit. Once there, change "-c /tmp/cookies.txt" to "-b /Users/'home folder'/Documents/cookies.txt" (change 'home folder' to the name of your user account). Then re-open iTivo and it should start working again!
Feb 17, 2013
Mar 16, 2013
#17 richard...@gmail.com
Thank you mrfusio...@gmail.  Your directions were perfect and I am working again.  Let me be the first to also thank you for not making assumptions that we all know how to do things that may be second nature for you and going step by step for the rest of us.
Mar 19, 2013
#18 ejonesss...@gmail.com
i tried the cookies.txt and it worked thanks.

i did better i changed 1360972800 to 9999999999  that is 316 years  we and our tivos and macs will be long gone by the time the cookie expires.

heck with the way content owners are getting more  and more aggressive over copyrights combined with the analog  sunset i wouldnt be surprised tivo uses content protection so this software will be useless

maybe in the next version a change to the script can check to make sure the cookies are fixed
Mar 20, 2013
#19 jimdio...@gmail.com
Simply amazing, the cookies.txt worked perfectly!  Thank you so much!
Apr 3, 2013
#20 rjbe...@gmail.com
This fix was what solved my problem as well but I have a question:

if I have more than one tivo on my network, do I copy the line with the IP on it and duplicate it with the second tivo's IP?
Apr 4, 2013
#21 jordan.f...@gmail.com
Rjbe... 

Yes that's right. The unique IP and MAK addresses for your second TiVo will work with the same procedure. 
Apr 21, 2013
#22 uash...@gmail.com
#16, I dont know how you figure that kind of stuff out, but I appreciate it very much. GUI users like myself are grateful for your help.


May 7, 2013
#23 willmare...@gmail.com
MrFusio--

Thanks so much--now my tivo works and it's all because of you and your post.

May 31, 2013
#24 sandyk...@gmail.com
#16 mrfusion, thank you fro posting the entire fix, however I am perplexed.  I created the cookies.txt, edited it and put it in the documents folder.  Then you say "Then, go to iTivo in the Applications folder, right-click, and click "Show Package Contents". "  When I go to iTivo in the applications folder and right clicking, I don't have the choice you listed.  Could it be because I am right clicking on "iTivo-beta-20121212.dmg"  This was the version (with a fix) that let me transfer shows successfully in January 2013.  Should I be downloading a different version at this point.  I have the newest iMAC.  Thanks, Sandy
May 31, 2013
#25 jordan.f...@gmail.com
Sandy,

You want to install iTivo so that you can right-click on iTivo.app.  iTivo.dmg is an installer image and useless for our purposes here.
Jun 5, 2013
#26 sandyk...@gmail.com
OK.  I finally managed to "show package contents" and resources and opened http-fetcher.  The problem is it would not let me edit it.  It said to unlock it to edit it.  When I tried to unlock it, it said that it cannot be unlocked, only duplicated.  So I created a duplicate file, but cannot save it to the right place and the iTivo is still using the old http-fetcher.  Suggestions??  Thanks, Sandy
Jun 5, 2013
#27 jordan.f...@gmail.com
Are you logged in as an administrator?  Also, are you using time machine?  A quick google search found this: http://osxdaily.com/2012/01/24/turn-off-file-locking-in-os-x-lion/
Jun 5, 2013
#28 sandyk...@gmail.com
Time machine is "off" and has never been used.  I am the only user on this imac,  and I just verified that I have admin rights.  I just read http://support.apple.com/kb/ht1528 which discusses setting up an all powerful root user.  The comments vary about it and some of them say it is dangerous to search the web on an admin account.   Do you think I am going to need to set up a root user?  Any other ideas?  I really appreciate it!
Jun 6, 2013
#29 jordan.f...@gmail.com
No, I don't think you need to set up a root user account.  The files are not stored above your User directory.  If you hit Get Info (Apple+I), is there a check mark next to "Locked?"
Aug 8, 2013
#30 sandyjas...@gmail.com
Thanks  mrFusio. I am not a developer and your solution worked perfectly for me!

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