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it-optimized-support-system
Optimized IT request system
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sidebarts3
Updated
Oct 17, 2010
by
scottle...@gmail.com
Team Skill 3 IOSS Vision Document
1. Introduction
1.1 Purpose of Vision Document
1.2 Product Overview
2. User Description
2.1 User/Market Demographics
2.2 User Profile
2.3 User Environment
2.4 Key User Needs
2.4.1 From Common perspectives for all customers:
2.4.2 From Software Requesters Perspective:
Personnel_Perspective: 2.4.3 From IT Personnel Perspective:
2.4.4 From Sourcing Personnel (Buyers) Perspective:
2.5 Alternatives and Competition
3. Product Overview
3.1 Product Perspective
3.2 Product Position Statement
3.4 Summary of Capabilities
3.5 Assumptions and Dependencies
3.6 Cost and Pricing
4. Feature Attributes
5. Product Features
5.1 Critical Features for v 1.0
5.2 Important Features for v 1.0
Future Features
6. Use Cases
7. Other Product Requirements
7.1 Applicable Standards
7.2 System Requirements
7.3 Licensing and Installation
7.4 Performance Requirements
8. Documentation Requirements
8.1 User Manual
8.2 Online Help
8.3 Installation Guides, Configuration, Read Me File
Labeling and Packaging
9. Glossary
9.1 IOSS (IT Optimized Support System)
9.2 IT Personnel
9.3 Software Requester
9.4 Sourcing Personnel
9.5 Manager
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