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it-optimized-support-system
Optimized IT request system
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sidebarts1
Updated
Sep 26, 2010
by
scottle...@gmail.com
Team Skill 1 IOSS Problem Analysis
Problem Statement
1.0 Gaining Agreement on the Problem Definition
2.0 Understand the Root Causes
2.1 Unfolding the Problem
2.2 Root Cause Identifying Techniques Applied
2.2.1 Average Requests Per Day Study
2.2.2 Fishbone Diagram
2.2.3 Time for Each Task Study
2.2.4 Pareto Chart
3.0 Identifying the Stakeholders and the Users
4.0 Defining the Solution System Boundary
4.1 System Perspective Diagram
4.2 Actor Roles
5.0 Identify the Constraints to Be Imposed on the Solution
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