Comment #1 originally posted by scout@google.com on 2012-06-20T05:09:58.000Z:

Are you still having troubles accessing your Google account with Authenticator? Note that you can only have one primary code-generation mechanism active at a time--- if your settings are configured to send you codes by SMS, it means that the server is not expecting codes from Authenticator, so they are not expected to work.

If you do have the app configured as your primary code-generation mechanism but the server is not accepting codes, it may be that your device's clock is out of sync with the server, and you should check to make sure that the time, date, and time zone settings are correct. (This could also explain the problem with glbse.com if they are also using time-based codes.)

Unless glbse.com is configured to use your Google account, I'm afraid there's not much we can do to help--- Google can only send codes by SMS when folks are authenticating to their Google account.

Comment #2 originally posted by punningclan on 2012-06-20T17:30:20.000Z:

The issue was resolved, thank you for your reply.
All the best.

Comment #3 originally posted by jweizenblut on 2012-07-21T02:06:24.000Z:

I have the same problem. I downloaded the authenticator app into my iPhone and it has never provided a code that works. Can anyone tell me why? The Time Zone is not an issue because it is the same in the computer and the iPhone. Only difference is that the iPhone has it set to automatic and it says "New York" which is EST. I am physically in Miami, which is also EST. This would be great if it actually worked.

Comment #4 originally posted by klyubin@google.com on 2012-07-22T20:46:50.000Z:

If the local time (the one you see at the top of the phone) is correct and the timezone is correct too, then the most likely cause is that the secret key in the Authenticator is wrong (not the same as registered at Google for your account). This could happen if another Authenticator app/device was registered for your account after you scanned/entered the key on your phone.

To fix the issue, go to https://accounts.google.com on a desktop/tablet, go to Security -> 2-step verification (Edit) -> click Remove/Replace in the "Mobile application" row, scan the QR code using Google Authenticator on your phone and follow the rest of the instructions. After scanning the QR code, you'll be prompted (by the web page) to enter a verification code generated by your phone and will check if the code is correct. Thus, you'll get early feedback.

Comment #5 originally posted by shah@google.com on 2014-01-14T06:07:30.000Z:

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Comment #6 originally posted by jcannon.kc on 2014-03-20T04:26:19.000Z:

I have no idea to what this refers. What kind of bs is google doing. I have an iPhone and installed the IOS designed "Google Authenticator." The pages I have been reading thru are all but gibberish for anyone who is not a programmer or developer.