IssueTracker

This has been fixed now using version 25.3.0: setSelectedItemId() is now available

setSelectedItemId API is added from support library version 25.3.0.
Hence closing this issue.

Is it possible to raise the priority on this ticket? "small" is a bit of an understatement, considering this issue renders the device completely unusable...

This website has assigned it SMALL effect flag automatically. To raise it's priority, we need to get more and more stars on this issue

Understood. I'll try to do my part in spreading awareness of this ticket in hopes of increasing priority.

I had this issue happen to me. It came shortly after upgrading to 7.0. I recall having some issues where my phone would freeze when using the stock camera app. I had purchased my device they Project Fi so they did an RMA and replaced the phone. 2 other's in my family that have the 6P have not experienced these issues. Somewhere I had read that this may be devices that were manufactured in October of 2015, as mine was. It would be nice to know the cause of the issue, but I am back up and running on a refurb.

Worst part is most of us live in the countries where we can't RMA our devices because of the absence of Google and/or huawei. That means we practically have $500+ paper weight! Please google investigate this bug introduced in Nougat and save our devices instead of blaming hardware.

My device was manufactured in Nov. 2015 and is currently boot-looping into everything except the boot-loader... so hopefully it's a software issue?

It's not a software issue. It's a hardware issue. The affected devices need to be RMA'd. https://www.xda-developers.com/nexus-6p-users-experiencing-random-bootloops/

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I have the same issue and got a replacement refurbished 6P yesterday. We will have to see.

I'm out of warranty by a few weeks and Google is totally unwilling to help from the rep I talked to. Apparently Huawei's warranty is a few months longer than Google's, so I'll try contacting them when I get back from vacation.

Mine goes from shutting off to re booting. Luckily I haven't experienced the bootloop of death issue.

So far no issues. Don't know where to look for when I bought the 6p (from Google website) but happy so far. No problems.

My 6p powers down at anywhere between 20-40%. When I try and turn it on its says it has 0% but when I plug it in it say 25% 😤😤😤😤

Yes my 6p is experiencing reboots and battery problems like many others.

I'm also having battery draining issues and reboots.

I had to RMA my 9 month old 6P this week as it started bootlooping last weekend. Just shut down randomly while using chrome, then couldn't get past the Google logo, trying to get into recovery just put it back to bootlooping

Add me to this list. My 6P went into bootloop on December 20th and after spending over an hour on the phone with a Google Fi support rep, I decided to factory reset my device. After doing so I've still experienced 5-6 bootloops with seemingly no way of avoiding them. Since my device is out of warranty they said the only solution is to order a new device

Yup, my nexus 6p suddenly went into the dreaded bootloop and would not boot up even ibn recovery mode. Google fi support was no help since the device was out of the one year warranty. Luckily Huwaei still honored the warranty and sent in a replacement. This is concerning

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My device randomly reboots and the camera doesn't work often, but does after the device is restarted. Having a lot of trouble with most applications crashing and the phone completely freezing

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My phone has the same issue now. . Have handed it over at a huawei service center.  . Unfortunately for me the device warranty expired 2 days before it went into the boot loop of death . . I loved the phone so much . .  It's sad

I had to send my phone into a very slow Huawei customer service process in order to get a new phone under warranty. Very aggravating. Yes, my phone was such in the bootloader stage where I couldn't get past the word Google, animation wouldn't load

Experience the boot loop on updating to nougat 7.1.1 after trying everything I had to send it in to Huawei who repaired it for free even though it was out of warranty by a month.

My 6P went into the bootloop as well :'( Can't even boot into recovery mode.. Is there any way to copy data out of the phone in this state?

My phone went into bootloop about a week after installing 7.1.1, wouldn't go into recovery or factory reset,sent back to Huawei for repair, waiting for it to come back.

Bought it new 2 weeks ago. I keep getting random reboots. I am on 7.1.1.

My 6p is doing a reset in random battery lvls, also the OS is draining the battery life.

I must have been one of the first with the battery issue. I'm on my 3rd device now. The original had the same battery problem where it would just die way before it should and get stuck in reboots.  The second device kept dropping Bluetooth calls just like the first also. But now I'm on the 3rd device I've checked the boot loader barcodes and see it was also made in October 2015. This leaves me thinking it will break soon.

The strangest thing is I had silver from the start and this one they sent me is white instead. Could be hopeful maybe the unicorn of the bunch.  Is it just one colour of device which is going wrong ?

My phone shut down yesterday at 28% when I plugged in for charging. Camera doesn't function properly and after & during a phone  calll the phone doesn't display when it's brought down to see any info etc.

We have passed this defect on to the development team and will update this issue with more information as it becomes available.

My nexus 6p is bootloop, sometimes can access recovery sometimes not. I do adb sideload full ota and the process is fine until 100% but still bootlop

My 6P purchased from Google 10/15/16 has-been having battery issues for about a month. It instantly runs out of battery at about 15% and sometimes around 30%. It has had the "boot loop" issue several times but always comes up after a couple of times. I called Google and they said they had heard of these problems but that there were not many calls. After reading many blogs I don't believe them. I am very disappointed in Google.

Nexus 9 keeps rebooting after latest nougat update!

Writing just bullshit, you must send the specifications of your model. They are located in the boot loader screen. It 's impossible for any investigations unless sent the specifications of your model

This is my device (NO PROBLEM)

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My 6p device hanged up and cannot dial any number two times with freezing response yesterday ,, I have to restart the phone each time to fix the problem.

My Nexus 7 MM started with the very same symptoms at the very same time.
First I saw many lockups and battery draining. Then the system eventually froze hard, and on reboot got the bootloop.

I'd rather assume a bad update than blaming it on "the hardware".

My Nexus 6P has boot looped for hours and hours but... Twice it has opted successful since the loop started. Not exactly sure how you can say this is purely hardware..

Updated to 7.1 a few weeks after rooting,  tried to reset to twrp backup and would only boot up to the white Google logo.  Tried flashing and resetting to no change. Contacted Google Fi (that's where I bought it) and they had me send it in and sent replacement easy enough.

My 6P bit the dust in this manner. I'm glad to see it getting more attention, because I thought it was just my phone. I only had flashed up to 7.0 (pure nexus ROM) when it died. The flash went fine as did all the app reinstalls (did a clean flash) and it was working for half the day and then I launched Google Maps and it did a hard crash, all the way back to the Google screen and then proceeded to do its bootloop thing (no boot animation). Was able to get into recovery so I tried reflashing the ROM, the boot IMG, the stock recovery, cleared data, cache, system, and even internal storage, no dice. Then I tried flashing back to Google stock from the official sources, nothing. Relocked the bootloader and reflashed stock source, still nothing. At that point, RMA'd it. Got new one and no problems on 7.1.1 on the pure nexus ROM. Just a bummer as I've had good luck recovering "bricked" devices until this one.

My original 6p got into bootloop of death right a few days after I got 7.0.I couldn't even boot into recovery and flashing factory image didn't help. Called Google for RMA and was replaced with no question asked.  They seemed to be aware of the issue.  A pitty  

My nexus 6P is having the same issue. Customer service representative told me he will report this problem to his managers and see if I can get a replacement since I am out of warranty for a month or so. Still waiting for the response from google and have to switch back to my nexus 4

after november update for Nougat 7.1, i have problem with volume up & down button, they dont work !!

Having the same problem here. I can boot to recovery but flashing through there or ADB don't help.

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I am having this problem also but I was on Android 6.0.1 and it has happened TWICE! This has to be an internal problem with the phone.

This happened to me 2 weeks after warranty expired. Right at the time I was using the phone normally. Have tried every possible ways, factory reset, flashing factory images from 6.0 to 7.1. Couldn't get into recovery mode.

Comment #38 makes a good point; rather than just saying what essentially chalks up to  "me too", we should try and provide some information about our affected devices.

For me: suddenly rebooted when running 7.1.1 and then got stuck in a boot loop. Can't get into anything except the bootloader. Trying to reload from stock using Google's instructions doesn't help.

See attached image for device details.

Have 7.1.1, havn't run into this issue yet...but I know this thing is a ticking time bomb. Trying to downgrade to 6.0.1 but who knows if that will even help. Google and Huawei need to step their shit up because this is insane.

Christmas day morning my wife's nexus 6P rebooted and then got stuck in the bootloop. Was running stock 7.1.1 from an OTA. I can manage to get into recovery every fourth or fifth attempt but not always. Have tried side loading but is useless with a locked boot loader.

Details attached

Phone wont boot at al. any tips?

Try this

adb shell dd if=/dev/zero of=/dev/block/platform/soc.0/f9824900.sdhci/by-name/modemst1 bs=16384

adb shell dd if=/dev/zero of=/dev/block/platform/soc.0/f9824900.sdhci/by-name/modemst2 bs=16384

fastboot erase modemst1
fastboot erase modemst2

adb shell is not viable as most people having the issue cannot boot into recovery mode. And the fastboot commands would get "Permission denied." error.

I Have this issue on nexus 6p

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I have this issue too on nexus 6p, I try everything and nothing works

To use the fastboot bootloader must be unlocked

fastboot oem unlock

Maybe you should mention that unlocking the bootloader will completely wipe the phone.
It also needs to be enabled in the developer options, which is impossible to do if the phone won't boot.

I tried the following on my bootloader unlocked phone:

fastboot erase modemst1
fastboot erase modemst2

Got this:

erasing 'modemst1'...
FAILED (remote: Permission denied!)
finished. total time: 0.019s
erasing 'modemst2'...
FAILED (remote: Permission denied!)
finished. total time: 0.019s

Endless "Google" Bootloop just a few days after 7.1.1 update, sent to Huawei for RMA on 12/20/16 still no word back from them.

Also, prior to that phone callers could not hear my voice clearly and the only solution was to use a 3.5mm headset for all calls.

Same issue. My phone got the "Google" bootloop two weeks ago after running 7.1.1 for about three weeks. I was trying to take a photo and all of a sudden the phone froze on me. Restarting it just gave me boat loads of boot loop. I already tried all the methods out there.

Calling google was no help as warranty already expired. I ended up getting RMA from Huawei since their warranty is 15 month and will send out the phone this week.

Not having bootloop issues with my nexus 6p, but I am having similar battery issues as most user posts on here. Currently still running 7.0 android but have noticed that most of the freezing issues and battery drain problems starting occurring shortly after I updated.

Many 5X devices from LG have the same issue being widely reported in the last week following 7.1.1 OTA updates.

Anyone want a fancy paperweight?

So, as I understand, there's no way to get any files/data off the device unless the bootloader is unlocked or you have root?

No way to get any file even the bootloader is unlocked as recovery mode is not accessible so there is no adb available, only fastboot

My 6p just hit the bootloader screen randomly this morning.  I was reading an article when it froze and then went into the boot loop.  Recovery mode did not work.  The factory reset did not either.

My Nexus 6p suddenly died at 40% battery while I was using it to navigate. Did not power back on again even after charging it all night. With a lot of trying I eventually got it to power back on again.

Just wanted to say that I experienced this with my Nexus 6P, exact same situation. I sent it in to the Huawei service center and they had to replace the entire motherboard. This is definitely a hardware problem/defect and no amount of software fixes will help.

^ it could still be a software issue that just hasn't been resolved yet. Huawei is trying to limit user downtime, which at the moment, may be most easily resolved by just swapping out the affected hardware and slapping on a sticker that says "avoid updating to 7.1.1 for the time being".

6p, reboot loop after 7.1.1 update. Incandescent with rage.

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My 10 month old 6P bit the dust this morning with this issue. Was on 7.1.1 for about 2 weeks with no problems when suddenly the phone locked up, restarted and then just kept rebooting over and over and over.

Called Google support and after trying to troubleshoot (and failing) the agent gave me an RMA. Going to be pretty hesitant to update once the replacement comes.

Very weird that everyone is having problems after 7 update. I've now had two 6Ps have this problem and they both were on Android 6.0.x

@Aramas and @Google we are eagerly waiting for some solution or statement as to what causes this bootloop on Nougat devices? Please increase the priority of this issue as high.

Same problem with my Nexus 6P. Bootloop after week with 7.1.1. Nothing helps.

I'm not having the bootloop issue, but my 6p restarts randomly, maybe 4 o 5 times a day. Sometimes, the screen freezes, buttons doesnt't work and I have to force a restart pressing Vol down + power. What should I do (Appart from throw my 6p away and switch to Apple...). Thanks

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You should at least unlock bootloader.

#83: What is that for?

Cause if bootloop happened, you will have brick without hope to fix.

My stock Nexus 6P froze today like it had a kernel panic. After that, it got stuck in the bootloop of death. You can enter the bootloader, but Factory reset fails (for me at least). Recovery mode simply displays "No command". Show barcodes works. Restart just bring you back to the loops as does BP Tools. Restart bootloader does exactly that and shut down is the only thing that seems worthwhile.

Nicholas,
When you reach the Android guy on his back with "No Command" you have to immediately hold the power button and tap the volume up button.
If you wait too long or hold the power button too long it will continue into the bootloop.
If you do it properly, you will see the choices in a very hard to read list.
Scroll down to Wipe Cache Partition with volume down and when it's highlighted tap the power button.

I got the bootloop issue as well. I sent off my phone to Huawei but the customer service representative did not sound hopeful and essentially said I was shit out of luck because I am out of Google warranty.

What kind of service am I getting for spending around $1,000 I may as well have gotten an iPhone!

Got an bootloop last week and sent into repairs and pick it up several days ago. They told me that it is strictly a software issue and they will not be extending the warranty because it is a software problem. Just a few hours ago, it reboots itself and got into another bootloop, can't access recovery and now my warranty has expired.

One thing to note that it bootloops while I am still on 6.0.0 (which is what the huawei repair flashed to my phone). Gonna go to the service center to try if any luck since it is obviously some faults with the hardware.

it seems like google doesn't give a **** about the problem,
my phone is now a brick and the only way possible to fix it, will cause me to lose all my data.
and yes my bootloader is locked ffs.

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Many Nexus 5X by LG are also affected by a similar issue (including my own).
A google group has been opened on that subject:
https://groups.google.com/forum/#!forum/nexus-bootloop

Does anyone have my issue? It's not bootloop, but my 6p freezes (then I proceed with a soft reset) 3 or 4 times a day. Thanks.

Yes, my Nexus 6P has also gone into a bootloop. Flashing stock OTA images does nothing.  Google needs to step up and provide a swift fix / replacement policy

As per WBlackAR's recommendation, tried wiping the cache. No joy. I also noticed that while in recovery and plugged in via USB, the device does not even show up in Windows Device Manager. I've got the recovery drivers but it is only seen from the bootloader menu. Even then, ADB doesn't see it. Refurb is on the way, but I would love to recover some of my files off the device before then.

And now it has happened to me to. Just 5 minutes ago when I was scroling on Chrome the Nexus 6p shuts down and stared the boot loop... wtf!

Here you can see my bootloop

https://goo.gl/photos/fkpf4wqNKrVVRDio8

This might be one of the most frustrating phone experiences that I have ever run into. Was just using my phone when out of nowhere it shut off and bootlooped for about 30 mins. At that point, I was able to see the boot animation but it wouldn't go all the way through to turn it on every time. It only worked once every 15-20 reboots. As the night went on, the phone progressively got worse by itself. The boot animation stopped showing up and the only thing I could get into was the bootloader. When trying to flash anything, I would get this very odd error about a file transfer so everything would fail. At this point, recovery doesn't work because when you direct the phone to recovery, it literally flashes the recovery every 3 or so seconds. This is hands down one of the most frustrating issues that I have ever come upon by far. I just want to fix my damn phone because I can't afford to get a new one at this point.

since nougat update the phone crashes, marshmallow was stable. When charging the battery, the phon runs always stable. PLZ FIX it!

My phone was sitting on my desk, then all of a sudden jumped into the bootloop.

Waiting for a callback from Google right now. Extremely disappointed to say the least. Brand new phone completely useless.

It is a hardware issue, people. Try looking at a Nexus 5x, same problem.

I'm an idiot. This happened to my Nexus 6P but I got my replacement, so now I am curious about it happening again (Before I can purchase my Pixel XL!) and I am unsure how a hardware issue can affect both the 5X and the 6P when they are two entirely different phones. I don't even know what components they would share that would be able to bootloop a phone.

I have experienced this same issue on my Nexus 5X on 4 different devices. First time was after 9 months and updating to 7.0, got a replacement with same issue STRAIGHT out of the box (first boot). Got another replacement sent and had the same issue after a month. I know if I call Google they're only going to offer me a replacement again which just isn't good enough. Fingers crossed for a resolution to this ridiculous plague of issues. RIP NEXUS.

Anyone on custom rom's like pure nexus facing this issue?

I know this forum is for Nexus owners but I had a LG V10 that had the bootloop prooblem too. It is the manufacturer's problem as well Google's problem. I noticed the bootloop issues once I recieved the android software update from Google ugrading the initial software that the LG V10 came with(Lollipop). I upgraded to Marshmellow and that's when all the problems started with the LG V10 from overheating battery to the bootlooping. The bootlooping became so excessive that the phone eventually became unusable even if I put it in SAFE mode. The LG V10 would only show the initial loading screen with the LG logo. Nothing more!! I had to buy a new phone. I wanted to give LG a second chance by buying the LG V20 which came with Nougat installed and so far no problems. To me, it seems like once these Android phones are upgraded to a new Android software update, they start malfunctioning. Android phones aren't really compatible for new software updates. People will basically have to buy a new Android phone EVERY year with the latest software built into the phone out the box. It really sucks because I really like  the Android platform. Hopefully Google will STOP building phones in collaboration with other manufactureres to build future Pixel phones. Why not go the Apple route and BUILD phones 100% completely by yourself Google???

I have the bootloop on my Nexus 6P. It happened Christmas Eve. Google told me to contact Huawei and they said I needed proof of purchase. Once I found proof of purchase, they said since I had small crack on screen I would have to pay to get that repaired... So now I am without a phone because I can't afford to pay the repair in order to get my warranty. So now I'm without a phone and no way possible to get one. I just want my Nexus 6P back working. There has to be something Google can do for the affected people.  

Huge issue, can't believe Google hasn't released an update to resolve it yet.

Adding myself to the list of people facing this issue. I had to go the Huawei Service center here in Singapore 2 days back. Yesterday, the service returned the phone saying that they updated the software. the reason given was "it could be some 3rd party software" and also a suggestion was given, to factory reset phone every a new OTA update is sent!

The cause of this might be the same as the boot loop issue that affected the first and second generation Moto G phones:

Draining the battery to 0% had a random chance of permanently destroying the NAND chip with identical symptoms to what has been seen here, due to brief undervoltage.

Aravinda...@gmail.com

ur phone is working now or not

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I cant boot into recovery mode.

My 6p bricked into the bootloop yesterday while I was opening a book in Google Play Books. I'm a former Google employee, a beta tester, and ardent Nexus supporter-- my last phones and tablets are the 4, 5, 6, 7, 9, 5X and 6p. Bought mine from Best Buy as a refurb in May and it looks like I'm screwed. Really hoping there's a fix to this soon .

@aramas #34 Any information regarding the Bootloop of death issue? We are eagerly looking forward to some information that would help us prevent this early demise of the phone.

As we see a growing list of users being affected by this very same issue, it's advised that Nexus 6P users running the Android 7.1.1 developer preview rollback to Android 6 as precaution? Or the downgrade would not prevent this issue?
I don't have any issue on my phone so far, but I'm afraid to continue running the 7.x update on my device, specially because I live in Brazil where there is no official support from Google or Huawei.

Contacted Project Fi and they acknowledged the problem was due to Nougat. They offered to exchange my phone with a refurbished one. That was on Tuesday. The new phone arrived today (Thursday). Reluctant to perform the 7.1.1 OTA update without some notice from Google that it is safe.

Just happened to me as well.  I had been on Android 6 for a while, just updated to 7.1.1 a few days ago.  Stock, no root or anything.  I was watching a video and suddenly it locked up and the audio just beeped for a few seconds before restarting.  Now I'm stuck in the boot loop.  Wiping cache did nothing, wiping user data did nothing.

Super frustrating.

It happened to me. My phone was plugged in and charging. I was using it normally, and then the screen went black and I assumed it was oddly restarting by itself. Then a white Google logo appeared and I waited, just to see the screen go black again and then a white Google logo appear.

I tried to go back to factory mode, but nothing else happens, as you can see here: https://youtu.be/s1EtNWBlEUE 

Google now asks me to contact the retailer, as if it was not their acting who crashed my phone. I thought such despise for its costumer would be unthinkable of Google, but it seems I was wrong.

I lost much more than my money and data.

My phone got bricked yesterday. Does not even boot after holding power+Volume down button.

Phone has been afflicted with this just today. Very disappointed that Google is not properly addressing this.

Bootloop with my Nexus 6p since November. While charging the phone it is possible to start the phone during a bootloop! No crashes while charging. Very disapointed that the prority from google is only "Priority-Small".

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Same bootloop. Has a few random shutdowns and shutdowns at 30% but this morning just began looping with no possible fix. Updated to 7.1.1 recently.

On Vodafone in Sydney, AU, so will be without a phone for at least a month or two but at least it was within the warranty period - I understand many others have simply lost their device.

Just read some of the replies above, guess it's time to deal with Huawei customer service. #RIPNexus

Same bootloop issue here. Sent in to Huawei for warranty repair/replacement.  I Was told by customer service rep @ Huawei that it is a software issue from latest update.  His advice was to not update replacement phone until Google has addressed the issue and released another update. I'm very disappointed to say the least.

@Google when will you release any statement that quotes the bugs causing these bootloops of death? It's been almost 20 days and we haven't heard any thing. Please stop treating us Nexus users like a nobody since Pixels have released?!

My phone bricked today as well, waiting for a replacement.

the same for me but when i pug the phone in power, fortunately it started
this is totally unacceptable

Same here .. just hoped the new android will make something diffrent .. updated to the nogat android made my 6p diffrent .. im out of waranty .. thnx google

I am having the same problem, I tried everything and nothing works. My phone is still on warranty, until March 2017, who should I call? Google, Huawei? I am really dissapointed about this issue, I am new Android user and my experience with this kind of issues while using iphones was completely different.

November 2015 manufactured 6P started bootlooping after working fine for a week on 7.1
If we are talking about a warranty of 12 months, then I am only a week or two over it. I have been told that I need to contact the place of purchase, but that happens to be in a country outside mine. So I emailed them and they said, they only do walk in service, How am I supposed to fix this when I can't even get in touch with the write people to diagnose the issue. Obviously Bootloop with no access to recovery.. only bootloader shows up.

Had a tried replacingg the battery. The issue seems like  a bad battery or bad battery terminals. I got mine RMA replaced for this bootloop issue. Bought in August of 2016. I think the bootloader needs less power than a full boot sequence. If the battery can barely supply enough for the bootloader. Which seems to be the case when the bootloader sometimes will not load until I charged the device for some time. Bootloop happened during my morning alarm which vibrated uncontrollably. If out of warranty changing our reseating the battery may be the fix.

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I just got my 64gb nexus from ebay couple days ago, it's a an online return. The phone is like 1.5 months old. According to AccuBattery app my battery is at 98% health. I run 7.0 stock. Should I update to 7.1.1 ?

Bootloop here as well.  No help from google or acknowledgement of the issue.  Tech put me on hold a few times but still maintained that i would need to pay the deductible with Assurant which i am hesitant to do.  Anyone have luck going thru their credit card company?

I bought one 2 days ago, used but still have warranty, the day the seller was shipping it after he reset the phone it entered in bootloop. Does Google have a fix yet?

I updated my Nexus 6P yesterday and this evening, "bootloop of death". I am not happy about this. Phone is only 8 months old. I bought it from B and H photo so I emailed them to see what can be done. Just adding my issue to the list. :(

WHEN will you guys RELEASE A FIX?!!

Had this issue. Called up huawei australia they said they have not heard of such problems and if i need a replacement it will cost me. Explained to them why should i pay for a software issue (not for like a screen crack) they said ok send it to the repairers and we will go from there. It is funny how they have "no clue" about this issue and i had to tell the lady at Huawei customer service to google it. Google on the other hand acknowledged it was an issue can do out of warranty replacement but have to have purchased from them. This is very frustrating.

What will happen to people who had to buy from a country where they don't live any longer? Huawei or Google is as unhelpful as possible. Totally stuck for something I have no fault in!

Having the same issue.  Started with a couple random reboots, then went to bootloop.  I was able to do a factory reset, it worked for about 10 hours and then back to bootloop.  I have done several more factory resets but cannot get it to boot.  I purchased the device from Best Buy has anyone had luck getting Best Buy to swap for a new device?

I'm having a hard time believing this is happening to me.  I always run the android updates because I trust (or trusted)  Google to have tested it's updates on the devices it supports.  After I accepted the usual "performance and security" update for January 2017, my 6P went into the dreaded boot-lock death spiral.

I know their lawyers could wipe their asses with my lawyer, but I'm thinking a good old fashioned class=action suit could at least force Google to barf up a couple million over this. If we divide that by the number of people screwed over by this update, we all get maybe a buck two ninety eight, but I'm mad enough to split the revenge with a few thousand hapless Google update victims.  What Say?

My nexus 6p on 7.1.1. also was affected with exact same boot loop issue. The Huawei service center person told this is a know issue where android 7.1.1 software bug crashes the motherboard and damages it permanently. Everyday they are contacted by multiple nexus 6p owners for the same issues.

Huawei replaced with a  motherboard and with marshmallow and advised me not to upgrade to Android 7 until further notified by them.

I was a Google fanboy and only bought nexus phones till now but today Google have lost my trust.

so we are not supposed to update to andorid 7 until when? How can the rest of us know when?

Same issue here on my N6P, which previously up until Jan11-2017 was working fine with 7.1.1 since it was released couple months ago, thought I had one of the good devices but apparently not. It was booting up to the PIN entry screen and froze on the animation after entering the PIN and displaying the animation for a few seconds then rebooted over so same spot.  Project Fi support steps me through troubleshooting up to the point of a factory reset which I held off on with the many gigs of data/media I still had.  Thinking about how some hard drives come back to life when placed in the freezer for a short time I tried it, oddly enough I was able to get the phone to boot up to full OS after about 15 minutes in freezer, which almost makes me speculate on a heat related hardware issue, however after grabbing the data off and factory resetting it now only gets to Google screen before rebooting and no amount of time in freezer helps now. In the end Project Fi support pointed me over to Huawei support since my 1 year warranty expired Oct2016.  Huawei support acknowledged the issue and asked me to call in to proceed with repair/replacement but could not guarantee the new/refurb device wouldn't suffer from same issue if upgraded to 7+

This happened to me too, a couple of days ago. I can access the boot menu using vol down + power, but It never actually gets to the recovery menu, meaning I can't even wipe it.

Mine is running the latest 7.1 build as part of the Beta program. After this, I doubt I'll be contributing to this program again.

My nexus 6p just started doing the bootloop this morning I have been running CM13 after I didn't like cm14 so I have tried everything that I can think of.
rebooted into recovery at first it wouldnt let me wipe anything the phone would reboot.
I was finally able to get all stuff to wipe the  sideloaded roms and gapps during install twrp froze and bootloop started again
no matter what it wont let me install rom or boot up past logo
Its almost like the internal storage has become corrupt and after reading a lot of these post it seems like a hadware issue

Yeah so I've reluctantly joined the infinite bootloop club! Is it a hardware or software issue seen if the software borks the hardware? Who will notify when software is fixed and safe to update, Google or Huawei?

Same here with a nexus 5x. it went into bootloop without being used. Nougat 7.1.1. flashing factory packages don't fix it. I am able to boot it only placing it over cold gel

This isn't a 7.X problem. My Nexus 6P is bootlooping on Android 6.0.1

Google, fix this and black viewfinding on GoogleCamera!

Stuck on bootloop. Was very random. Can't remember my last update for the nexus 6p (probably the january patches)

Why would it be limited to a hardware problem when 6p and 5x's are both having this issue when they were made by different manufacturers?

This very much seems like a hardware problem, outside of both the 6P's and 5X's having the issue, does it not?

I mean I've now seen multiple reports of people experiencing the exact same issue on 6.X - so it's clearly not a fault SPECIFIC to 7.X only.  Just doesn't make sense and is quite worrying honestly.  I haven't yet had any issues with mine, but it sure would be nice if Google would give us some information or something on what the heck is believed to be going on here!

sign the online petition! https://www.change.org/p/google-inc-please-release-a-statement-for-bootlooping-nexus-5x-devices 

 My Nexus 6P is bootlooping, never been dropped, I'm paying google off monthly for this phone, still have 12 months of payments left, just finished the first 12 and then this happens. Loyal google user, I've bought every google phone since G1, poured countless 1000's in google. I hope they make this right.

My Nexus 6P also started boot looping after working fine for a few days after a 7.1 update. Just switched off & has been on a loop. I cant get into recovery, can only access the bootloader.  

My Nexus 6P got into the same issue today.
Android version: 7.1.1 (Jan 5 update) -
Device was rebooting several times(10 to 15) today. Then got into this boot loop.

Once(after several tries) I was able to get into recovery and reset the phone( Now I can not getting into recovery as well)
Not able to unlock bootloader to load factory image as I have not enabled USB debugging.

Another one here. Running the 7.1.1 stable OS version. I'm very disappointed with this issue and I hope Google will come up with a solution.

Happened to me this morning on 7.1.1
Was browsing the web on my nexus 6p when it froze, turned off and now is stuck in a bootloop. Tried troubleshooting, but nothing works.

Just got my replacement today.  Has anyone dared to update up to 7.1.1 again with their replacement?

Update in new 6p.  Appears to be a different phone as the s/n is different.  Came with 7.0.  Only issue so far is that EVERY Google app seems to stop working occasionally.  Mostly play services.  Have wiped cache, factory reset ECT, still seems to be happening.

I brought my Nexus 6P for 43000 in India. It has just been around a year and it got stuck into Bootloop. Now, the service center wants me to pay 24000 to get it fixed. They say its a motherboard issue!!!

I have been an ardent Nexus fan till now but if I have to spend 43k+24K = 67K just for an Android phone why the hell should I stick to Google!!!!!!!!!

Its damn frustrating...

I have a 5x, had the issue, got a replacement, and I am not updating until I hear from google that it is fixed. Afraid that they will never comment on it.

sign the online petition! https://www.change.org/p/google-inc-please-release-a-statement-for-bootlooping-nexus-5x-devices 

Another one. My 6P died this morning. The phone froze and automatically restarted. Can't restart now. Bootlooping and only showing google logo. It's so sad... the phone it's in mint condition with dbrand applied. I'm affraid i'll get an used phone from google.

One more for the road. Happened to me in the middle of last week, browsing and then bam. Bootloader unlocked so i tried all the best practices, no dice. 7.1.1, January security update. Im actually using my 6p right now though... Until it decides to bootloop for for half a day again. Lucky?

Good looking paperweight though.

My Nexus 6p phone has been rendered inoperable after taking the Huawei recommended steps to resolve my phone's rebooting issue. On Saturday Jan 28 2017, my Nexus 6p cell phone began to randomly reboot. The phone was purchased from Google on Sep 29, 2015 with credit card. The phone shipped from Google between Nov 5-9 2015. The phone has a manufacture date of Oct 20 2015.

Until Jan 28 2017, the device has been working well. That day the phone between to randomly reset itself on its own. These random reboots left the phone difficult to use. They happened without notice or pattern. I contacted Huawei to determine my course of action. I was instructed to access the phone's Recovery Mode and wipe the device cache. This made no correction to the problem. I was then instructed to perform a factory reset. Upon performing the reset, the phone will no longer boot into the Android operating system. It is stuck in what is called a boot loop. The device attempts to turn on, but stalls at the 'Google' animation. After a brief pause the screen flashes and the 'Google' animation reappears. This sequence continues indefinitely.

Upon this unfortunate occurrence, I was informed that the device warranty was expired. The 15 month warranty period expired nine days prior, Jan 20 2017. I was told that there was no additional steps that Huawei could assist me with. Not even an option for their service department to review it, and charge me a repair fee. I am now stuck with an expensive paperweight.

I find this to be an unacceptable response, and poor business practice. I followed the steps, and those steps rendered my device useless. Prior to those steps, I still had the ability to access the complete Android operating system (however briefly before the random reboot). I now can't access anything on the device, and my information was wiped clean during the recommendation of the factory reset. Huawei has denied my request for return due to the failure being reported nine days past the warranty period. I feel the company should stand by their product and provide a return authorization. Or at the very least provide a service to repair the device.

I worked on my for about 10 hours when the BLOD first occured. Wiping, flashing, using various tool kits from xda. Was able to recover after fresh flashes twice, stting up the os and then succumbing to the BLOD again.

After the third cycle, i said screw it and left it to loop to death. It's too painful to do a full setup twice too see that happen.

Long (longer?) story short, i speculate that the BLOD has little to do with your current setup, ergo, as long as it was running running properly prior to the issue, a clean wipe won't hurt or help it. Hard to accept, as the force of tradition behind the full wipe/fix paradigm is strong. YMMV

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Enabled download mode in bootloader even though I had no idea what it was. Flashed everything again , no difference. Mine was manufactured in Oct and running on RR rom with elementalx kernel(7.1.1).
I was playing a game, suddenly it shut off then rebooted. I entered the game again . it rebooted again! The choppy boot animation showed up then the phone rebooted. By the time I could still manage to go into REC and I wiped everything but nothing helped. I reflashed twrp then the REC was gone. Tried factory image with no hope.
Still doubt it's hardware related. If it's either the motherboard or emmc, flashing should not be done successfully. Just my opinion.

Was using my stock phone with OS auto-update and suddenly it reset and entered into a permanent Google boot-loop. Called Huawei and they told me that they get calls about this all day long so this is affecting a lot of people. Was told to ship it back for a repair. Huawei has an awful repair policy....I have to pay to have the phone shipped back to them even though this hardware failure is not my fault. They won't ship me a new phone in the interim....so I'll be out of a phone for possibly two weeks. This is garbage. Will switch to Apple the next time around.

I can understand that sentiment. Ffs, this feels like the ultimate definition of planned obsolescence, with my warranty expiring one week before the issue.

On further observation, i think this may/could have something to do with the battery. Every time my phone entered BLOD, the processor was being ramped up for some operation, typically clicking a link or in to some new menu.

The 30 to 50% battery shut down issue is also one major bug with this phone. I postulate this may be related only because of the fact that my phone now wont even boot up, despite random rebooting at 70% last night. It could also be that my emmc is corrupted beyond recovery, or abc xyz. I love nexus, but Fuck,one year?

Phone is currently bricked as everyone else.. won't go into recovery mode, won't do anything and i lost everything on the phone I'm assuming? is there a way to recover something off the phone??

Another one bites the dust. Count me in on being affected by whatever oversight led to this outbreak.

Well same here 6P, past two days randomly rebooting.  Today at work, I was browsing with Chrome, and it rebooted to the non-animated White Google word.  The difference this time being that it continued to flash the white Google work then go blank and start all over again. (Boot-Loop)  I called FI and he did not act surprised and didn't press me for a long extracted support engagement on the phone.  I think since I pay the extra $5.00 or so for the warranty I got "lucky" and didn't have to go through the fruitless motions.  

Very frustrating.  First time Nexus user and probably last.  If this is their flagship phone/service then "No Thanks".    I could have bought two decent phones for the cost of this one.  

Fool me once....

Has anyone with a replacement dared to update to 7.1.1?