IssueTracker

I am also suffering from the exact same issue

I am facing the same problem since preview 2. On preview 1, everything worked OK but never on later previews. On MM, all is fine.

same problem here -  DP3 was fine and so is Marshmallow.

Hi,
Can you please provide the below requested information to better understand the issue.

Steps to reproduce
What steps do others need to take in order to reproduce the issue themselves?

Frequency
How frequently does this issue occur? (e.g 100% of the time, 10% of the time)

Android bug report:
After reproducing the issue, navigate to developer settings, ensure ‘USB debugging’ is enabled, then enable ‘Bug report shortcut’. To take bug report, hold the power button and select the ‘Take bug report’ option.
Mention the time at which you observe this issue for our analysis.

Note: Please upload the files to google drive and share the folder to android-bugreport@google.com, then share the link here.

The issue is present 100% of the time. After DP4 is installed by either flashing the whole image or applying OTA from the beta program or sideloading the OTA, all sensors stopped working and is immediately noticeable by the screen not rotating and adjusting its brightness automatically. I think the issue may only be specific to a certain group of devices.

Bug report: https://drive.google.com/folderview?id=0B7T1BQGiieUvUDdCRmFjcmxZS0U

The time at which I observe this issue is right now. I have been using a phone without sensors for a week. The bug report was taken less than 2 hours ago. The timestamp on the zip file is UTC+8.

Steps to Reproduce
 - Flashed stock image NPD56N, factory reset several times, Sensors not working.
 - Flashed Marshmallow stock image, factory reset, adb sideloaded NPD56N OTA, factory reset, sensors not working.

Frequency
 - Issue occurs 100% all the time. Only Fingerprint sensors works but not any other sensor is working at all.

Bug report: https://drive.google.com/open?id=0BzauWEtOV0oPTW96MDhJUlJpUk0

Hi,
Can you please upload new bug report and also let us know the time at which you observe the issue. Also let us know the application you were using at the time of issue.

New Bug Report: https://drive.google.com/open?id=0BzauWEtOV0oPV191ajFZMC16MFU

Time is 5:54 pm (Pakistan Standard Time)

This is from a fresh flash of stock image of Android N NPD56N. No Application is being used. Except Fingerprint, no other sensors are working.

I don't think you understand "100% of the time". The issue is always present, including the time when I was taking the bug report in #6.

I mentioned my time zone is UTC+8. The exact time is on the timestamp in the filename. But in case you can't read the filename for some reason, it's "2016-06-21-20-49-10". If you happened to not know how to convert time zones, it's 6/21/2016 5:49:10AM Pacific Time.

No matter what application I am using the issue is present. The bug report in #6 was taken on the home screen (i.e. Google Now Launcher).

Hi,
We have passed this defect on to the development team and will update this issue with more information as it becomes available.

I updated my 6P today from MM to DP4 and have the same issue. No sensors are responding. I cant read out the sensor data with various apps, auto-rotate is not working, proximity sensor, etc.

steps to reproduce: OTA update to N-preview 4 from MM 6.01.
permanent issue.

time of the bug report is 21:30:52

uploaded bug report is shared to android-bugreport@google.com and here is the link
https://drive.google.com/folderview?id=0B3a_OO-eezh_aEdXTDJCbFRNMTQ&usp=sharing

Oh, and my device also had the bug the first author mentioned: (https://code.google.com/p/android/issues/detail?id=210381).
Maybe this is not just a coincidence.

Same thing here; first the boot loop in DP3, now no sensors in DP4. Sensors won't work 100% of the time.

I also have this issue on my Nexus 5X.  I have installed multiple sensor test apps and they all fail to get any information from the sensors.

Experiencing the same issue since dev preview 4 on a European Nexus 6P. No sensors that are not connected to a touch input are responding. Used a sensor readout app to try and see whether they are functional but not returning readings, but the application just says "Waiting for sensors to become ready". No auto rotate, no proximity sensor during phone calls, compass apps, and cardboard all not working.

These were all fine in Android M, and reverting to Android M resolves the issue.

Fixed for me now with DP5.

Yep, it's fixed :)

Sensors appear to work fine with NPD90G DP5, except the BMP280 barometer (pressure), which is still not reporting data when checked with various sensor apps. However, I cannot confirm that it was working on M as I rarely use it. I don't remember any sensor reporting NaN or a constant 0 when checked when I was on M but I am not sure.

Still not working for me on DP5, tried resetting my phone but still no luck.

[Comment deleted]

Yup, as stated in post # 22, barometer BMP20 (pressure) isn't working on DP5 but all other sensors are working fine now.

My bad, I'm still on build NPD56N which is DP4. I will update once I get the DP5 OTA.

Same thing happening in DP4. Havent received OTA for DP5 and cant sideload it with my current Chromebook configuration.

Previously, my N6P suffered from this issue in DP3 (which was fixed in DP4)

https://code.google.com/p/android/issues/detail?id=212198

Updated my Nexus 6P to NPD90G and the issue seems to have been resolved! All sensors show readings in the Sensor Sense app and adaptive brightness is working again.

I've updated my Nexus 6P to DP5 and found that still sensors are not working on my device. I've upgraded from Nexus 5 to Nexus 6P just to be up-to-date in software updates but this is not working as I expected with my device.

I also encounter this issue on DP5 with a Nexus 6p. It's solved with a reboot but returns after a while. I can't really pinpoint the moment it starts.

Updated to DP5 today. Sensors and auto rotate are working for now.

Running DP5 on Nexus 6P.
After a reboot, the phone works fine, but after a while, rotation will completely stop working. I always happen while playing Pokémon GO. And after it stops working in Pokémon GO, I can't rotate in any app. Other people have reported the same on reddit. Maybe it actually has something to do with Pokémon GO, or it's just a coincidence, since the game is so popular.

Nexus 5X - DP5
Have to report back again; sensors stop working after some time. No connection with Pokemon Go, as I do not have it installed. After reboot, sensors work fine. After a while the sensors stop working again except battery, satellite, mobile network, wifi and sound. This is always the case.

Not much to add but I can say I'm experiencing the same issue on DP5 on the Nexus 6P. Mine seems to always be linked to apps which request screen rotation, such as Plex and Pokemon Go. May just be a time thing as mentioned above.

I updated in dp5 2 days ago and I can confirm that the issue still affect my Nexus 6P. After a while, sensors stop working and I have to reboot. Like some other people, I use Pokemon Go but I cannot confirm that the application is linked to the issue.

I have the same issue with DP5. However cannot pinpoint when it happens due to not needing to rotate all the time. I only notice when I come to playing a YouTube video or view images and the screen fails to rotate. Sensor readout app just says "Waiting for sensor to become ready."

Managed to replicate the problem. Sensors and Auto-rotate were fine, played Pokemon Go, returned to homescreen and then opened Photos app to check on Auto-rotate function. Sensors had stopped working so Auto-rotate didn't work. Bug report captured: https://drive.google.com/file/d/0BxZNs_J-3mJ6eEduZ0YybDk1amM

[Comment deleted]

There seem to be two separate issues being discussed here (and in bugs marked as duplicates of this one): the original reportewhere the fault is present 100% of the time and not affected by rebooting, and a similar bug that is temporarily resolved by rebooting but returns some time later.

I have the latter version of the issue, which in my case does not affect the proximity, ambient light or pressure sensors, or the 3D accelerometer. The sensors showing up with errors for me include gravity, gyroscope, magnetic field, linear acceleration, orientation and rotation vector.

I was also too fast to call it resolved earlier. After reboot sensors work for a while, but later some stop working while some keep working longer but finally stop reporting values. I'm on Nexus 6P and build NPD90G.

I am experiencing a similar problem on my 6P with NPD90G.  Screen rotation is not working since moving to DP5 (had no issues on NPD56N).  Checking sensor information and it looks like accelerometer, gyroscope, magnetic field, gravity, linear acceleration, rotation vector, and orientation are all not functioning.  A reboot corrects the problem for a short period of time (undetermined how long yet).

I have a similar issue. I haven't noticed it before the DP5 but I notice it regularly now specially while playing Pokemon Go. When it happens, I notice the gyroscope and compass stop functioning but I never checked the other sensors. The fingerprint reader still works like the other reports state. As the other reports also state, I have to reboot my phone to get the sensors back to work.

Here is the link to a report I took before rebooting my phone : https://drive.google.com/file/d/0B0OMKS677lusZmN2YnVKYzN5c1k/view?usp=sharing

Hi, same issue here on my 6P.
Just a thing I wanted to ask you guys, is your phone calibration off too ? When on Google Maps (easier to see, but same thing on Pokemon Go or any localization app) the blue arrow never points in the right direction, always off by 45 to 90°

Yes, my phone's compass is often off and don't react correctly when turning the phone around. I use this application https://play.google.com/store/apps/details?id=com.brothers.compass to calibrate it when it happens and it does so a lot !

@Jeremy: same thing for me about the direction... the arrow never point the right direction on Google Maps (or others apps using the compass sensor) and is also off by 90°~

@jeremy
Yup, nexus 6P DP5 here, and my compass is also bonkers. Which means when I have auto rotate map enabled, the map is rotated compared to the real world.

I have noticed the same behavior in preview 5 on 6p where screen rotation stops working. It has occurred once without having launched Pokémon Go, but running the game at least appears to accelerate the onset. I downloaded a sensor test app after the last time it happened and the compass either report very inaccurate results or no results in a dedicated compass app. The sensor test app also reports downward acceleration of about 33m/s/s while not moving instead of the expected 9.8m/s/s as expected, however it does report this acceleration on the correct axis per the device orientation. I found this thread after rebooting and confirming normal function, but next time this occurs I will try to grab a bug report.

I've also had issues with my sensors on my 6p running both DP4 and DP5. As others have mentioned, rebooting will fix the issue temporarily. I've attached screenshots from GPS Status & Toolbox showing all the sensors that go haywire (even including the step counter!)

Auto rotation stops working for me as well in DP5. A reboot brings things back in order but the auto rotation eventually stops working again.

I didn't have this problem on DP4. Nexus 6p.

Also happening to me. Rebooting the device will fix it for an hour.

Symptoms of the problem: Magnetometer and all derived sensors (linear acc., rotation meter) stop working at all, and gyroscope jitter badly. Photo Sphere is unusable due to jittering.

I'm using Nexus 6P and checking the sensors using Sensor Kinetics Pro.

Nexus 5X - DP5

Fresh installation, rebooted several times, sensors are reporting they are not working.

Sensor readouts when my Nexus 6P was stationary on the table (now magnetometer and linear acceleration are reporting values).

If Pokemon Go accelerates this issue, it might be related to Battery Saver (detects phone orientation to black out screen).

Screen keeps fliping while in landscape mode on Dp5 .

Same issue here on 6p with DP5. Pokémon Go seems to be the culprit. After a while screen won't auto rotate itself and stay in portait. However if you lock the phone, rotate  the device to landscape now and unlock the app will be stuck in landscape.

I have to add this was occuring on DP4 as well. Rebooting the phone temporarily fixes the issue.

I also have the problem that auto-rotate is not working. NPD90G, Nexus 6P.

This probably also effects Doze mode. I noticed my battery is draining faster than ever.
And Google Fit thinks I'm running most of the time instead of walking. Wouldn't surprise me if that's also caused by the malfunctioning sensors.

Adding to my previous comment. Last time it happened, the sensor apps returned no information for accelerometer or compass, as opposed to the wildly inaccurate data I noticed the time before.

Here's the link to my bugreports. I have an interactive and full one from last occurence, and uploading one now since it just happened and reminded me to update this.

https://drive.google.com/folderview?id=0BxESwMn0R857UmVDcWJ3OEVyaDg&usp=sharing

Yes, something is very wrong. The latest problem I experienced was with the Google fit app, telling me I've reached my daily walking goal... while the phone was still on the table! I've walked maybe 25 minutes, but it's on 1 hour and 31 minutes and and counting up.

Please fix this. And please don't let apps (e.g. Pokémon GO) be able to screw with the sensors like this.

I have the same issue with dp5 and nexus 6p

I'm near to banging my head beacause of this bug. Hope a fix will be released very soon!

I have the same issue with Nexus 6P running NPD90G.

https://drive.google.com/file/d/0B1zM9YHYS3v0SVk0UVVsQ0d2Qnc/view?usp=sharing
https://drive.google.com/file/d/0B1zM9YHYS3v0b1h2YlV4UFlZOE0/view?usp=sharing

Have been unable to find anything that resolves the issue.

Same issue for me everytime after playing Pokemon GO.
(DP5, Nexus 6P)

Issue for me is intermittent. It usually starts after playing Pokemon Go for about 10 minutes, or while using my google cardboard in VR apps. After a very short while, all sensors stop reporting data, and I need to reboot my phone for them to start working again. Nexus 6P on DP5

Same here with Nexus 5x DP5 when playing Pokemon Go. Reboot solves the issue.

Same issue for me on my N6P. Having Android N DP5 installed, every time i played Pokemon Go for some time the sensors fail to report any values. Step Counter does not work then also. Rebooting fixes the issue.

Hi,

I am running an a Nexus 5X bullhead with Preview 5, Build NPD90G, and for me the proximity sensor does not work. As soon as I make a call, the screen goes black, and only comes back if the other side ends the call.

Different Sensor apps show no values read from the sensor. Other sensors do not seem to be affected, though. With this behaviour, not being able to end a call from my side, the Developer Preview is unfortunately quite useless and should certainly undergo far more tests before a final release. I am quite disappointed by Google's QA.

I am running DP5 NPD90G on the nexus 6p and i experience the same issues with the sensors didn't have any issues on Marshmallow i thought device was faulty when i started seeing my pictures upside down then installed sensor readout and found I wasn't getting any readings from my sensorrs at all

Seems fixed in the final Android N.

updated to final Android N, sensors still not working.

Nexus 5X

All fixed now I'm on the final release.

[Comment deleted]

Encountering this issue on the final release of Nougat. Sensors don't work at all, and rebooting does not fix the problem. I even did a factory reset & safe mode test with support on the phone. Seems to be a hardware problem?

Reverted to the latest build of M and I still have the same issue.

I update to the latest final Nougat version and the same issue persist as before. Sensors do work after reboot, but they stop working after a while. I don't know what causes it.

Nexus 5X updated from MTC20F to NRD90M via OTA with same problem.

Sensors cut out/stop responding 100% of the time shortly after booting/rebooting.

Bug reports here: https://drive.google.com/open?id=0Bw3cLYv-szCeajVndFdIWGhYVnc

Flashed Nexus 6P factory image (build NRD90U) and didn't restore from backup but did a clean installation, but the problem persists. Sensors stop working quickly after rebooting.

I had this problem after upgrading to the 'N' developer preview. It
persisted through about 4 reboots over 2 days but has not recurred for the
last week since my most recent reboot. No system updates in the interim
(but lots of nightly app updates).

I'm having the same issue after signing up for the beta N preview. Rotation sensors are messed up and the Y axis is showing negative values. This messed up my VR headset and photo sphere. The images keep rotating clockwise.

Screenshots of graph are held still with minor movements. The big one is Rotation sensor, the phone was held still

Although the latest update were the security patches only my hope was that the solution of the issue of unresponsive sensors would have made it into the file.

Anyways, sensors are still not responding, no photo spheres possible.

Attached are screenshots of Droid Info

Experiencing this issue now after receiving OTA 7.0 update to Nexus 6p.  

Any fix? I'm having the same problem

Had to get a replacement device under warranty.  No troubleshooting helped

Nexus 6p same issue after Nougat update. Recent small updates seem to have created a window of a bit of hope with it working just enough to shut off the phone. Right after the update it was just black screen, you couldn't see anything, no matter how many buttons you pushed. Only option was reboot.

Hello everyone, just wanted to let you know about this thread (https://code.google.com/p/android/issues/detail?id=220138) which is specifically addressing the proximity sensor keeping the screen off for long period of time.

I received the response that the proximity sensor calibration is incorrect in Nougat and that a calibration adjustment/fix will be part of a future release.

[Comment deleted]

Fyi I got Ota update on a stock 6p today

Still 7.0 Angler 03.72

Will see if sensor is fixed

Nexus 5X on Beta NBD90W. Every sensor except GPS is just not working. multiple apps all report nothing from the sensors. Rebooting turns them all back on, but all fail quickly after. (remade post as the build number was wrong)

Is there an update on when this will be fixed?

I'm having the same problem as many of you. All sensors stop working, when I reboot my 6p they work fine for a period (random) of time and then the problem starts again.. no solution yet?

Hey guys, I think I got a possible solution! I've install Android 7.1.1 beta, and since that all the sensors work how it's supposed to be (for the past 7 hours at least).

Remember anyway remember that it still in beta so there could be some bugs and errors, but so far seems pretty stable to me. Let me know if this helps you

Pd: sorry for my English:P

Updated to developer preview 7.1.1, build number NPF10C and the proximity sensor is working correctly now.

The screen will consistently turn off and back on. Also tested with a sensor test app, and the proximity sensor reading is consistently quick going to and from 0cm and 5cm.

Same issue with my Nexus 6P. After updating to Android 7 sensors stopped working and overall performance of phone went down. Then I enrolled ito beta version and same problem occurred. Updated now to 7.1.1 and still sensors not working properly. Main problems with proximity and ambient light and gyroscope. After update everything worked like a dream and after few hours started the same.

I did some more research after 7.0 was officially released. I did a complete factory reset to my Nexus 6P and did not restore backed up data or apps.

First one important note is that before doing that I did the full reset and I only installed Sensor Sense app to monitor the sensors and that was enough to break all the sensors. So I assume that the problem is a way that an app uses the sensors making them stop working. If I didn't install Sensor Sense the only sensor to stop working (that I noticed) was the brightness. Everything else kept working fine (I only tested compass and screen rotation since I could test them without installing any apps)

If I didn't install Sensor Sense, all sensors seemed to work except brightness because automatic brightness would stop working after a while. I tested screen rotation and compass (via an web app). I started installing apps one by one (on a by-need basis) and the sensors kept working, except the automatic brightness.  

Now I updated to 7.1.1 DP via OTA and I installed Sensor Sense again and it seems that it does not break sensors anymore, but brightness sensor still breaks soon after a reboot. Pressure and proximity don't give any value in Sensor Sense even directly after a reboot. So automatic brightness works at first but after a while it gets stuck to some value and later doesn't return any value.

So apparently things have improved as the other sensors seem to be more stable now. But automatic brightness still stops working and pressure and proximity sensors don't seem to work for now.

Correction: proximity sensor does work after reboot, but pressure doesn't.

I too joined the beta program and received the 7.1.1 update in an attempt to resolve the sensor issues. My sensors worked for about an hour and then they stopped.
Is there anyone who has been truly able to fix this issue? Has google even officially acknowledged this as a known issue?

I had the problem since dp of 7.0. I went back to 6 after noticing (I am number #13 in this thread). Now, I flashed a custom ROM and kernel, latest pure Nexus and flash kernel. This is a Android 7 ROM. All sensors are working and responding also in sensor sense, but pressure is showing 0 hPa.

My 6p sensor issue has been fixed along with much better battery life since
moving to 7.1.1.  7.0 had borked both.

Could it be a dreaded  3rd party app causing the issue?

I am running geezer programming no Facebook no twitter etc

It makes you very hesitant to keep your 3rd party programs updated as I got
14 updates the day after moving to 7.1.1 and you have to wonder if one will
screw things up

I am running on 7.1 developer preview on nexus 5x the proximity sensor is not working
https://drive.google.com/file/d/0B4JacE5ZE72oN0RPRHlNR1Exc3M/view?usp=drivesdk

Stock Nexus 6P running 7.1.1 - pressure sensor has seemed OK for the last week or so then " died " last night.  Other sensors variable - occ none get started at boot time.  Light sensor seizes at intervals as does rotation sensor.  Sometimes a reboot will fix all other times no benefit esp to pressure sensor.

Are there any updates on when these sensor issues will be fixed?

Updated to 7.1.1 on a Nexus 6p with no issues until about two weeks in, when the screen had a 6-8 second delay to turn on. After unenrolling in the beta to go back to 7.0 the sensors stopped working and factory resetting to go back to 6.0 fixed the screen delay but killed off all the sensors as seen in the initial post in sensor sense.

By now I've all my sensors working fine, and I don't know why. They were not working at all, nut a week ago or so, they started to work perfectly. I currently have 7.1.1 and the automatic brightness disable

I hope 7.1.1 will resolve this proximity sensor. Root will kill this proximity sensor on 7.0 , but early day, my Nexus 6P fall down from my desk, proximity sensor dosen,t work, so i have to back to Android 6.0.

ad:Nexus fans from China.

Looks like beta version of 7.1.1 doesn't solve the sensor issue. It is so annoying! And the performance of phone is worse than with Android 6! Is there any solution to this? Thinking to change the phone already...

Looks like automatic brightness adjustment makes all those sensor issues (ambient and proximity).

proximity sensor can't work while calling a phone ,anyone know how to slove it ?

^^^ Switch off adaptive brightness and restart the phone. I just sent mine to Huawei as I think it is hardware problem, because factory reset and other options never solved that.

Ha! I was worried there is something wrong with the phone. I can confirm the problem with sensors. Generally pressure sensor doesn't work at all (but I remember on factory 6.x it works just fine) and return NaN only. For the rest it seems to work after a reboot, but it randomly stops/freezes mostly after longer screen-off's (overnight or after longer phone call) and reboot is required to "fix" them.

Description fits perfectly to #96

Has this issue been resolved with 7.1.1?

Running 7.1.1 custom rom (stock+) for a few weeks now , sensors have been working fine.

7.1.1, automatic brightness off, and my sensors work great for days, if the problem appears again, restart your phone one or two times and they work fine again

The problem is still there after 7.1.1. It's definitly less frequent h
as I see it first time after days not minutes after reboot.

For now it was only light&proximity sensor and both return after a reboot.

So.. google won't give us some kind of support ?

Does anyone know if the sensor issues are fixed yet?

same problem all sensors not working even with the latest update

I just installed the latest, 7.1.1, and immediately the sensors stop working. Is this ever going to be fixed? Is there someone from google who can officially comment on this?

Woke up to this problem. No Idea what this issue is. No one can help.

Flashed O developer preview. Had problems with stability so reverted to 7.1.1 then sensors stopped working.

Installed Android O. Had problems with stability so reverted to 7.1.2 then sensors stopped working.

I have installed Android O beta, it was laggy so i decided to downgrade back to Nougat 7.1.2... But then all sensors stopped working, any ideas guys?

Downgrading from Android O beta to 7.1.2 caused all sensors to stop working. I re-enrolled into the beta program and upgraded to Android O again and now the sensors are working again..

Downgradeing from the O beta (which had it's own slew of issues) caused all of these exact issues.

I also downgraded from O to 7.1.2 (N2G47O) and the sensors stopped working. Updating back to O beta fixed them, so I tried going back to 7.1.2 and lost sensors again. Flashed 6.0.1 (MTC20L), verified sensors were working, then went back up to 7.1.2 (N2G47O). Sensors are still working on 7.1.2 (N2G47O).

Thats great, i also got this idea. Bud no wa im gonna flash my nexus 5x. Gonna just wait, brother.

The issue has been fixed. If you experience this issue in a current build, please file a new issue along with the latest bug report here: https://goo.gl/TbMiIO.