What steps will reproduce the problem? 1. start to inter code then hold down the power button (or pull plug) 2. reboot and try to rerun program

What is the expected output? What do you see instead? you get a windows code #5 and a send error screen.

What version of the product are you using? On what operating system? 1.0 on windows XP and it did run to start with.

Please provide any additional information below. I have uninstalled the program and reinstalled it and deleated as many files as I could find but I'm still not getting anywhere.