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Troubleshooting  
A troubleshooting guide for any error messages you may come across
Phase-Support, Featured
Updated Aug 1, 2009 by mattdyson2004@gmail.com

Introduction

This page is by no means a comprehensive guide of any problems you may come across. If you experience problems, please feel free to open an 'Issue' by following the navigation at the top of this page, and I will get back to you as soon as possible.

Error messages within Twit2MSN are most commonly displayed as a 'Toast' through your MSN client. If you are experiencing other issues, please view the Debug log if you feel confident in doing so (see the Messenger+ site for more details on how to do this).

Toast Error Messages

"Error downloading your Tweets."

This error message occurs when there is a problem communicating with Twitter - the problem is either

Please check your settings to ensure your username is correct

The username you entered in the settings dialogue box cannot be found on Twitter, hence your tweets cannot be downloaded

Twitter is currently unavailable

There is a problem accessing your Twitter feed - usually caused by downtime on Twitters end. Please wait until Twitter is accessible before trying again.

"You must select a Twitter username"

This is shown when you have not entered a valid username into the appropriate field in the settings dialogue box. You must enter something to continue.

"You must select a valid update rate"

This is shown if the update rate field is a non-number or is 0. You must enter a value greater than 1 to continue

"No tweets found with the settings you provided."

This is shown when the feed that has been downloaded from Twitter does not contain any tweets matching your search criteria. If the message "Try removing your hash tag search" is also shown, try removing the hash tag in the appropriate field within the settings menu, because you have not sent any tweets containing it!

If you are not performing a hash tag search, you can try increasing the number of tweets downloaded at a time from Twitter. To do this, you need to edit the Twit2MSN source file, which can be done through the Messenger+ Scripts menu. The line you are looking for reads:

var count=50; // Number between 1 and 200 - the number of tweets to load. Higher number = longer loading time, but more accurate

Try increasing the value of this, for instance var count=100; . If this still results in an error message, please open an Issue ticket describing your settings, and giving your Twitter user name


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