Frequently Asked Questions

• What will Senuti work with?
• Does Senuti work with iTunes version X?
• Will Senuti work with my Windows PC?
• My iPod isn't formated for a Mac, will Senuti still work?
• Is Senuti a Universal Binary?

• Can Senuti do...?
• Will Senuti recover my photos off of my iPod?
• Will Senuti recover my videos off of my iPod?
• How can I recreate all of my playlists?

• I can't get this to work.
• Dragging and dropping songs to iTunes doesn't work
• My music does not appear in Senuti when I plug in my iPod
• My music appears in Senuti for a second, and then disappears

• Something happened that I didn't expect
• Senuti doesn't copy certain songs to iTunes
• What do I do if Senuti keeps freezing/quitting after I copy songs
• All of the songs that I copied with Senuti are skipping
• I used Senuti and now all of my music is gone
• Can I get my music back now that it's been erased from my iPod

What will Senuti work with?

Does Senuti work with iTunes version X?

Occasionally Senuti doesn't work perfectly with iPods that have been synced with a new version of iTunes. This has not happened since Apple released iTunes version 4.9. If you believe that there is a problem with Senuti due to a new version iTunes, please report it as a bug.

Will Senuti work with my Windows PC?

No. Senuti is for Mac OS X only.

My iPod isn't formated for a Mac, will Senuti still work?

As long as your iPod has been prepared correctly (read the Quick Start if you haven't already), then yes, it should work fine. I have not had a report of an iPod not working with Senuti because it was formatted for Windows.

Is Senuti a Universal Binary?

Yes.

Can Senuti do...?

Will Senuti recover my photos off of my iPod?

If you enabled the preference to copy the full resolution versions of your photos to your iPod, then you can enable disk use and copy them off in the Finder.

Will Senuti recover my videos off of my iPod?

Yes, they work just like songs.

How can I recreate all of my playlists?

Just drag and drop them as explained in this document.

I can't get this to work.

Dragging and dropping songs to iTunes doesn't work

In order to use the drag and drop capabilities of Senuti, you must drag and drop to the iTunes item that is within Senuti's source list. Dragging and dropping to the iTunes application is not supported. There are screenshots that might help.

My music does not appear in Senuti when I plug in my iPod

Please be sure that Disk Use is enabled. Read the Quick Start if you haven't already.

My music appears in Senuti for a second, and then disappears

Please be sure that Disk Use is enabled. Read the Quick Start if you haven't already.

Something happened that I didn't expect

Senuti doesn't copy certain songs to iTunes

There is a chance that they were still copied to your computer. Check to see if they were, and if so you can add them to iTunes manually. Please also submit a bug report with all of the information that you can. Include song titles, genre, album, etc.

What do I do if Senuti keeps freezing/quitting after I copy songs

Please report it as a bug with the proper information. It will help everyone.

All of the songs that I copied with Senuti are skipping

A few people have had this problem. Senuti uses underlying OS X functions to copy files, so it shouldn't have anything to do with Senuti. Many people with this issue acutally have a bad Firewire or USB cord. Try a new cord, and if the issue still exists, then report it as a bug.

I used Senuti and now all of my music is gone

Usually when this happens, it is because your iPod was set up to link with iTunes, and when iTunes asked, you said Yes that it was okay to link with it when you should have said No. The default for that button is No for a good reason. This was iTunes that asked you the question, and not Senuti. The Quick Start instructions, they would have led you to information about preparing your iPod which also instructs you to click No.

Can I get my music back now that it's been erased from my iPod

Unfortunately, no. You should begin re-ripping your CD collection. If you purchased music from the iTunes Music Store, you should probably call Apple. They do not usually allow people to download music a second time, but if you tell them that you thought your music was backed up on your iPod and that you never thought that iTunes would erase all of your music, then you might get somewhere. This is just a recommendation and not by any means a promise that you will be able to recover your music that way.