Search Quality Feedback Toolkit

One of the best ways to improve search quality and user satisfaction is to provide your users with an easy way to give feedback. These automated tools make it easy for your users to provide feedback such as:

• "I really like this new search results user interface!"
• "How can I promote my engineering design doc to the top of the search results?"
• "I like the new glossary Onebox, but how can I contribute another Onebox idea?"

The example below shows a Quick Feedback box that automatically sends the user's query with their feedback to a designated mailing list or administrator and then automatically disappears:

The example below can be added to the bottom of your search results page to allow users to tell you if they found everything easily:

And, it will automatically ask them if they want to elaborate if they choose No:

Check out the Downloads tab to see how to setup and deploy some of these search quality feedback tools in your organization.

Please email us at enterprise-labs@google.com after you download the software so we can keep you up-to-date on new versions and bug fixes as they are released. You can also join the Google Enterprise Labs Discussion Forum to ask questions, hear about new experiments that are coming, and suggest ideas for new experiments!

Optimize the search quality of your Google Mini or Google Search Appliance today!