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Updated Dec 11, 2009 by eionrobb
Labels: Featured
FAQ  
Questions that are frequently asked.

Frequently Asked Questions

The plugin doesn't show up in the list of accounts to add

Windows:

Linux: If that fails,
  • Open the debug window (from the buddy list, Help->Debug Window)
  • Leave the debug window open and open the plugins window (from the buddy list, Tools->Plugins)
  • Close the plugins window, then click pause on the debug window
  • Copy-paste the contents of the debug window to a new Issue

How do I know what version of the plugin I'm using?

I upgraded Pidgin on Windows and now the protocol icons have gone

Either,

Does Facebook Chat support SSL/HTTPS?

The short answer is "yes". The long answer is "yes, but only for login". We've tried using an SSL/HTTPS connection for chat, however the way of communicating with the server (over a long-polling Comet/HTTP streaming connection) doesn't work with HTTPS. If you're wanting encryption, I recommend the OTR plugin.

Why do I appear online on my buddy list when I set my status to away/idle?

Due to how the Facebook protocol works, you will only ever appear to yourself as available/online

Why do I appear online on other peoples buddy lists when I set my status to away/idle?

Unfortunately, it can take 15 minutes of being in an away/idle state before the Facebook servers recognise you as idle.

Why do I get messages from random numbers whenever I send/receive a message?

You need to make sure you have at least version 1.61 of the Facebook plugin as well as at least version 0.7.6 of json-glib. If you run Pidgin Portable, you'll need to download the json-glib dll again. If you're on Ubuntu, you'll want to download it from here

Why do I get a captcha message that won't go away?

If you get asked for your date of birth, you need to update to at least version 1.62. If you're getting the two word captcha, that code hasn't been finished yet, but there needed to be an update to fix other crashes. Just wait for 10 minutes before trying to sign in again.

Why do the names on my buddy list not update when my friends change their names?

The workaround for this is to right-click on the buddy in the buddy list, click "Alias..." and then delete their alias. Don't ask :)

Why aren't all my friends/friends lists showing in my buddy list?

The server only sends online friends and lists. As your friends come online, your buddy list will slowly fill up.


Comment by varicella7, Jun 27, 2009

i've been thinking "damn wouldn't it be nice if i could just use facebook through pidgin instead of through the buggy ass pile that is facebook chat (javascript error popups every 3 minutes and weird bugs where the typing textbox loses focus) but i was too lazy to look to see if there was a plugin for pidgin and here it is! thanks!

Comment by lukebdb, Aug 12, 2009

i have a problem: when i use the version 1.60 of the plug-in, the program automatically write my status on my wall ("online or absent") and it's boring to delete all, can i have a help?

Comment by mjm...@ext.canterbury.ac.nz, Aug 18, 2009

lukebdb and all ...The plugin will write status updates to Facebook. This caught me out on the first day, because Pidgin wrote "Is not here right now." half a dozen times to my wall before someone asked what point I was trying to make.

To disable this, in Pidgin, go to Modify Account -> Advanced and uncheck "Set Facebook status through Pidgin status".

In the Advanced tab, you will see some other neat little customisable features.

Comment by pir...@value.net, Oct 10, 2009

I am running Windows XP, Firefox 3.5.3. I attempted to download pidgin-facebookchat-1.61.exe and my virus detection program reported it as having win32:Trojan-gen (an apparent virus or worm). Thinking it might have been my computer that has the problem, I attempted to download the same file from another computer in the house, but got the same virus message. I don't see anyone else reporting this problem and am asking if you have any suggestions. Thanks for any helpful comments.

Comment by irl.shevy, Oct 19, 2009

Worked fine for me for a few hours in ubuntu.

Then its says disabled + invalid user/pw, even though everything is the same and I havn't changed a thing?

Comment by shyguy1658, Oct 27, 2009

error: "server closed the connection" constantly, worked fine for a while.. now this.

Comment by xpresitnet, Oct 31, 2009

"or, extract the facebook_icons.zip file to your C:\Program Files\Pidgin\pixmaps\pidgin\protocols directory (or equivalent) "

So then what is the Linux Equivalent? There is no "pixmaps" directory under "/usr/lib/pidgin" so am I to create one? Or does the Linux Version stash these things under /home/user/.purple or somewhere else?

Comment by Patrick.Dressler, Nov 02, 2009

Hey, the app is asking me about my birthdate because facebook thinks i am not who i am! its asking: year: ... month: ... and date: ... i tried every combination possible (like yyyy-mm-dd or yyyy-month in letters-dd) but always when i click the OK button Pidgin crashes down... it also does not appear in the plugin list but worked until this birthdate window came. running on windows 7, newest pidgin and newest .exe plugin from here...

Comment by mike.suria, Nov 03, 2009

SSL Connection Failed.... how to correct this?

Comment by Adrian.K.Matthews, Nov 04, 2009

I'm having the same issue as Patrick Dressler with windows 7 ultimate x64. Last night I installed it and It worked for a few hours. Then it just started disconnecting and reconnecting. Wrong password it said every time. Then I started getting the "Captcha" pop up.

Comment by Mangork, Nov 04, 2009

Patrick and Adrian, are you using the newest version? I was having this problem as well but I just upgraded and that seems to have solved it.

Comment by Patrick.Dressler, Nov 05, 2009

how to find out wich version of the plugin do i have? its not in the plugin list... but installed it on Oct, 30th.

Comment by Patrick.Dressler, Nov 05, 2009

i did find the setup file, there it says version 1.61

Comment by Patrick.Dressler, Nov 05, 2009

it seems like its working with 1.62 =) =) @ Adrian!!

Comment by KEK.Inc, Nov 28, 2009

There's a trojan virus in the addon according to Kaspersky Internet Security 2010. Is this a fluke, or did you guys intentionally put this in?

Comment by idreesz, Dec 08, 2009

1.64 is the latest version.

I am getting this error: "server closed the connection" constantly

Comment by qkchuah, Dec 09, 2009

Hi, I have just install the plugin but it keep on disconnecting.Facebook Chat plugin install version is 1.60-1.1,libjson-glib-1.0-0-dbg,version 0.7.6ubuntu1.The app is also asking:year: ... month: ... and date:. How should i solve this problem

Thanks


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