My favorites | Sign in
Project Home Downloads Wiki Issues Source
Search
for
FAQ  
Questions that are frequently asked.
Featured
Updated Feb 12, 2012 by joel.lo...@gmail.com

Frequently Asked Questions

The plugin doesn't show up in the list of accounts to add

Windows:

  • Reinstall Pidgin.
  • When asked if you want to upgrade GTK+ click "yes"
Linux:
  • Install json-glib newer than 0.7.6.
  • It may be called libjson-glib in your package manager (Ubuntu, source)
If that fails,
  • Open the debug window (from the buddy list, Help->Debug Window)
  • Leave the debug window open and open the plugins window (from the buddy list, Tools->Plugins)
  • Close the plugins window, then click pause on the debug window
  • Copy-paste the contents of the debug window to a new Issue

How do I know what version of the plugin I'm using?

  • Open up your buddy list
  • Click on the Accounts menu
  • Click on your Facebook account
  • Click on 'About Facebook chat for Pidgin'

I upgraded Pidgin on Windows and now the protocol icons have gone

Either,

  • Reinstall the plugin from the .exe installer
  • or, extract the facebook_icons.zip file to your C:\Program Files\Pidgin\pixmaps\pidgin\protocols directory (or equivalent)

Does Facebook Chat support SSL/HTTPS?

The short answer is "yes". The long answer is "yes, but only for login". We've tried using an SSL/HTTPS connection for chat, however the way of communicating with the server (over a long-polling Comet/HTTP streaming connection) doesn't work with HTTPS. If you're wanting encryption, I recommend the OTR plugin.

Why do I appear online on my buddy list when I set my status to away/idle?

Due to how the Facebook protocol works, you will only ever appear to yourself as available/online

Why do I appear online on other peoples buddy lists when I set my status to away/idle?

Unfortunately, it can take 15 minutes of being in an away/idle state before the Facebook servers recognise you as idle.

Why do I get messages from random numbers whenever I send/receive a message?

You need to make sure you have at least version 1.61 of the Facebook plugin as well as at least version 0.7.6 of json-glib. If you run Pidgin Portable, you'll need to download the json-glib dll again. If you're on Ubuntu, you'll want to download it from here

Why do I get a captcha message that won't go away?

If you get asked for your date of birth, you need to update to at least version 1.62. If you're getting the two word captcha, that code hasn't been finished yet, but there needed to be an update to fix other crashes. Just wait for 10 minutes before trying to sign in again.

Why does Pidgin keep asking me to accept a certificate?

If Pidgin repetitively requests for your confirmation to use a certificate, as it is described in this ticket, you will need to get the latest Facebook certificate CA's root certificate.

As of 13 Feb 2012, you will have to visit DigiCert's root certificates page and download the DigiCert High Assurance EV Root CA. Rename the downloaded .crt to .pem and install it into the Pidgin ca-certs directory.

Why do the names on my buddy list not update when my friends change their names?

The workaround for this is to right-click on the buddy in the buddy list, click "Alias..." and then delete their alias. Don't ask :)

Why aren't all my friends/friends lists showing in my buddy list?

The server only sends online friends and lists. As your friends come online, your buddy list will slowly fill up.

Comment by varicel...@gmail.com, Jun 27, 2009

i've been thinking "damn wouldn't it be nice if i could just use facebook through pidgin instead of through the buggy ass pile that is facebook chat (javascript error popups every 3 minutes and weird bugs where the typing textbox loses focus) but i was too lazy to look to see if there was a plugin for pidgin and here it is! thanks!

Comment by luke...@gmail.com, Aug 12, 2009

i have a problem: when i use the version 1.60 of the plug-in, the program automatically write my status on my wall ("online or absent") and it's boring to delete all, can i have a help?

Comment by mofft...@gmail.com, Aug 18, 2009

lukebdb and all ...The plugin will write status updates to Facebook. This caught me out on the first day, because Pidgin wrote "Is not here right now." half a dozen times to my wall before someone asked what point I was trying to make.

To disable this, in Pidgin, go to Modify Account -> Advanced and uncheck "Set Facebook status through Pidgin status".

In the Advanced tab, you will see some other neat little customisable features.

Comment by dreadpir...@gmail.com, Oct 10, 2009

I am running Windows XP, Firefox 3.5.3. I attempted to download pidgin-facebookchat-1.61.exe and my virus detection program reported it as having win32:Trojan-gen (an apparent virus or worm). Thinking it might have been my computer that has the problem, I attempted to download the same file from another computer in the house, but got the same virus message. I don't see anyone else reporting this problem and am asking if you have any suggestions. Thanks for any helpful comments.

Comment by irl.sh...@gmail.com, Oct 19, 2009

Worked fine for me for a few hours in ubuntu.

Then its says disabled + invalid user/pw, even though everything is the same and I havn't changed a thing?

Comment by shyguy1...@gmail.com, Oct 27, 2009

error: "server closed the connection" constantly, worked fine for a while.. now this.

Comment by xpresit...@gmail.com, Oct 31, 2009

"or, extract the facebook_icons.zip file to your C:\Program Files\Pidgin\pixmaps\pidgin\protocols directory (or equivalent) "

So then what is the Linux Equivalent? There is no "pixmaps" directory under "/usr/lib/pidgin" so am I to create one? Or does the Linux Version stash these things under /home/user/.purple or somewhere else?

Comment by Patrick.Dressler, Nov 2, 2009

Hey, the app is asking me about my birthdate because facebook thinks i am not who i am! its asking: year: ... month: ... and date: ... i tried every combination possible (like yyyy-mm-dd or yyyy-month in letters-dd) but always when i click the OK button Pidgin crashes down... it also does not appear in the plugin list but worked until this birthdate window came. running on windows 7, newest pidgin and newest .exe plugin from here...

Comment by mike.su...@gmail.com, Nov 3, 2009

SSL Connection Failed.... how to correct this?

Comment by Adrian.K.Matthews@gmail.com, Nov 4, 2009

I'm having the same issue as Patrick Dressler with windows 7 ultimate x64. Last night I installed it and It worked for a few hours. Then it just started disconnecting and reconnecting. Wrong password it said every time. Then I started getting the "Captcha" pop up.

Comment by Mang...@gmail.com, Nov 4, 2009

Patrick and Adrian, are you using the newest version? I was having this problem as well but I just upgraded and that seems to have solved it.

Comment by Patrick.Dressler, Nov 5, 2009

how to find out wich version of the plugin do i have? its not in the plugin list... but installed it on Oct, 30th.

Comment by Patrick.Dressler, Nov 5, 2009

i did find the setup file, there it says version 1.61

Comment by Patrick.Dressler, Nov 5, 2009

it seems like its working with 1.62 =) =) @ Adrian!!

Comment by KEK....@gmail.com, Nov 28, 2009

There's a trojan virus in the addon according to Kaspersky Internet Security 2010. Is this a fluke, or did you guys intentionally put this in?

Comment by idre...@gmail.com, Dec 8, 2009

1.64 is the latest version.

I am getting this error: "server closed the connection" constantly

Comment by qkch...@gmail.com, Dec 9, 2009

Hi, I have just install the plugin but it keep on disconnecting.Facebook Chat plugin install version is 1.60-1.1,libjson-glib-1.0-0-dbg,version 0.7.6ubuntu1.The app is also asking:year: ... month: ... and date:. How should i solve this problem

Thanks

Comment by lfeni...@gmail.com, Jan 25, 2010

Bug discovered in 1.64. The bottom buddy in the facebook list often displays the name of the buddy above it. When hovering over it with the mouse, it changes to something else like "Other Contacts" or "Buddies"

Has anyone else seen this behavior?

Comment by garethda...@gmail.com, Jan 31, 2010

This may not be a frequently asked question, but I don't know where else to ask it:

How do we debug this plugin? There are some really annoying issues which need fixing and I'd really like to have a go at fixing them myself, but I have no idea how to debug this plugin.

What do people use when writing/debugging libprpl plugins? Is there a guide/tutorial we can follow?

Comment by gh4ever...@gmail.com, Feb 7, 2010

@lfenison This happens to me occasionally, too. Is this reported?

Comment by costversion, Feb 8, 2010

since the FB chat window is now a duplicate of Pidgin's, could it just stay down?

Is it possible not to have the "normal" FB chat window pop up when using Pidgin (with its FB-plugin)? It would be great; not only is that ("original") chat window just an unnecessary duplicate now, which needs to be closed by corner-click each time, but FB chat messes up the browser (or freezes the entire OS) quite often...

(Facebook plugin version = 1.64 ; Pidgin version = 2.65 ; OS = Win32 XP-sp2)

Comment by lil.miss...@hotmail.com, Feb 8, 2010

I downloaded the 3 things it says to download but when i try to launch it, it says it couldnt find the installation, did i download the wrong things? libfacebook1.64.dll, pidgin-facebookchat-1.64, libjson-gib-1.0.dll (windows computer)

Comment by burkhard...@gmail.com, Feb 12, 2010

how will the move from facebook to open up to the xmpp/Jabber protocol affect the development? http://www.facebook.com/sitetour/chat.php

Comment by meister...@gmail.com, Feb 22, 2010

wow great tool .. the special facebook smiley would round everything up (espacially the pingu and the bold command)

Comment by davide.m...@gmail.com, Mar 22, 2010

I installed the 1.65 version, but when pidgin freezes when it tries to connect to fb

Comment by bidibo...@gmail.com, Mar 25, 2010

I installed the 1.65 version, but when pidgin freezes when it tries to connect to fb

same for me! on ubunutu

Comment by scottt...@gmail.com, Apr 9, 2010

Hi,

Fedora12, Pidgin 2.6.6, libfacebook64.so 1.6.5

It appears to load the Facebook plugin and then immediately unload it, without giving me any chance to do anything: (00:31:36) plugins: probing /usr/lib64/purple-2/libfacebook64.so (00:31:36) plugins: probing /usr/lib64/purple-2/libmyspace.so (00:31:36) plugins: Unloading plugin Facebook

What should I be looking at?

Comment by mardan...@gmail.com, Apr 10, 2010

I've use this plugin on pidgin portable (by PortableApps?) and it's work. But, the icon is not work. I've extract it (icons and plugins) to PidginPortable?/App/Pidgin/pixmaps/pidgin/protocols directory. But, it's still doesnt work. Can anyone help me how to fix this.

NB: Sorry for my poor English.

Comment by ddascale...@gmail.com, Apr 21, 2010

@costversion: I'd really like to know too, how to close the Facebook chat window. I clicked Sign out from its menu, but I got signed out of Pidgin too.

All I managed to accomplish in terms of disabling was to stop the sounds it makes when a buddy sends a message.

Comment by bikefrid...@gmail.com, May 1, 2010

I'm assuming there's no problem, but I should ask: will this work with Finch?

Comment by calamari@gmail.com, May 2, 2010

@bikefridaywalter: works great with Finch, I use it on my T-Mobile G1 phone :)

Comment by kkm...@gmail.com, May 4, 2010

Just recently stopped working for me. Pidgin 2.6.6, same issue as scotttocs

Comment by Dread...@gmail.com, Jul 30, 2010

json-glib required version and the oldest online require glib 2.16. RHEL and CentOS are on 2.12.3. Moving RHEL/CentOS to glib 2.16 is probably likely to break lots! I just hope the crappy community that is RHEL and CentOS get fixing up an rpm for extras!

Comment by Dread...@gmail.com, Jul 30, 2010

Facebook now works with XMPP which for those that dont know is the open jabber standard :) This means pidgin no longer needs this plugin! :)

http://www.facebook.com/sitetour/chat.php#!/help/?topic=chatclient&__a=6&ajaxpipe=1

Comment by yehuda...@gmail.com, Nov 18, 2010

I have just unstalled pidgin and this plugin and i am having a problem. I connect to facebook and then the facebook server keeps kicking me out?

Please help

Comment by st...@mail.bg, Nov 26, 2010

I use Pidgin 2.7.7 and last Facebook plugin not work for me. In the facebook I have connected many people, but in pidgin at the same time - none. What is the reason for that?

Comment by r2d2.art...@gmail.com, Nov 27, 2010

You have to install version 1.69 for a fix.

Comment by NickPoor...@gmail.com, Nov 30, 2010

r2d2: I installed 1.69, as well as pidgin 2.7.7 and it still doesn't seem to work.

Comment by bezoom...@gmail.com, Dec 5, 2010

Hello, I experienced a problem with the notification of contacts, now all my contacts do not show on the network, but when I go to a Web page using your login, then friends are in the network browser, but the program does not appear, they are grayed out and not in the network.

Help solve the problem.

Comment by bezoom...@gmail.com, Dec 5, 2010

Здравствуйте , У меня произошла проблема с статусами контактов, теперь все мои контакты показывают не в сети , Но когда захожу на Веб страницу под своим логином , то друзья находятся в сети браузера , но в программе не отображаются , они серым цветом и не в сети.

Помогите решить проблему.

Comment by peter.ry...@gmail.com, Mar 5, 2011

g'day ... i have installed the latest (windoze) pidgin (2.7.10) and then the latest facebook plug-in i could get from you, but when i add my f.b account i keep getting "Error getting info from Facebook" (i tried putting in an incorrect UID/PWD and it correctly tells me i have an incorrect password). hope someone can help ... thanks.

Comment by deathofs...@gmail.com, Mar 28, 2011

Same error here

Comment by ldssk...@rusticate.net, Apr 19, 2011

Same error.

Comment by mourning...@gmail.com, Apr 27, 2011

Me too

Comment by noel.hig...@gmail.com, May 2, 2011

Try disabling Secure Browsing (https) from your Facebook settings. Cheers!

Comment by mourning...@gmail.com, May 25, 2011

Yes man, you're right: disabling https from Facebook settings the program connects, but every time I try to send a message it tells me "Close and reopen your browser window", son I'm still stuck

Comment by chebe.wi...@gmail.com, May 26, 2011

same problem, it keeps giving me "close and reopen your browser window" message, when i send a message. since the first time i use this plugin

Comment by mfilinge...@gmail.com, Jun 7, 2011

Hello. I downloaded the lates version of facebook plugin from this page. But I can not send any message. When I send a message I see "close and reopen your browser window" What can I do Thank you

Comment by Omi...@gmail.com, Jun 14, 2011

I repeatedly get mail saying I have a "Facebook Syndication Error" in my mail messages. So repeated, that I've had to disable this plug-in.

Any help suggestions?

Comment by cordiusm...@gmail.com, Jun 14, 2011

For the syndication error, go to http://www.facebook.com/notifications.php and then copy the Via RSS link on the page. In Pidgin, go to Accounts / Facebook / Edit Account, to the advanced tab, and then enter the copied link in the Notifications RSS Feed URL box.

It appears that Facebook reset the URL as I noticed the key value in my new URL has changed from what pidgin-facebookchat had in it's stored URL.

Comment by silviaca...@gmail.com, Jul 14, 2011

Same problem for me : Hello. I downloaded the lates version of facebook plugin from this page. But I can not send any message. When I send a message I see "close and reopen your browser window" What can I do Thank you

Comment by Christia...@gmail.com, Sep 16, 2011

I get the error: "Error getting info from Facebook" - any idea?

Comment by bdn.c...@gmail.com, Oct 25, 2011

Thanks for this pugin! And just wanted to point out that it doesn't work if "Login notifications" is enabled in your Facebook security settings.

Comment by VincentB...@gmail.com, Nov 23, 2011

Why do I get "Incorrect username or password" even though I properly entered my e-mail address and password? At least, it's not functioning right now, and I am a hundred percent sure I entered them just fine.

Comment by Kevin.Pu...@gmail.com, May 6, 2012

@vincentB because it's not your email address you have to put but a username. You can create it through facebook account settings. Then you have to log to facebook at least once with your username instead of your email address. (if you don't do this you it's like the username has not been activated yet)

Comment by Kevin.Pu...@gmail.com, May 6, 2012

I get all the time facebook server closed the connection, then I am unable to reconnect trough pidgin unless I log out from everywhere (fb webpage/pidgin) and reconnect. Quite annoying :/


Sign in to add a comment
Powered by Google Project Hosting