| Issue 3: | Allow Custom Ticket Response Templates | |
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Would be nice to be able to configure custom ticket response templates. That way people can have customer signatures, include reference to the case number, etc. For example: --- Thank You for you ticket, blah, blah, blah. It has been assigned case number [CASE]. Please include the case number in the subject line of any email correspondence, or simply Reply to this email. [BODY] The Paragent Support Team http://paragent.com |
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