STEPS TO REPRODUCE: 1. Purchase an In-App item, and receive the message back "Order cancelled -- Google cancelled this order. Reason: Took too long to deliver" 2. Try to order item again. Market app displays error "You already have a pending order for this item"

EXPECTED OUTPUT: Ability to order item again after Google cancelled order.

ACTUAL OUTPUT: "You already have a pending order for this item", even though order is cancelled.

AFFECTED ORDER IDS (IF RELEVANT): 411886211332573, 411886211332573 OS VERSION: 2.3.4

MARKET/MYAPPS VERSION: 3.0.27

DEVICE: Samsung Galaxy Tab 7"

OUTPUT FROM ADB BUGREPORT ATTACHED: (Note: The output from "adb bugreport" is required for all bug reports.)

NOTES: Uninstall updates for Market app back to version 2.3.6 doesn't get error anymore.

a bundle with RESTORE_TRANSACTIONS just kicks back with a response RESULT_SERVICE_UNAVAILABLE. So if i make the purchase, it can go through if i store it on purchase state changed, if i uninstall/reinstall, i cant retrieve it.

If it fails on purchase state changed and i launch the app on a pre 3.0.27 market on dif device, i can restore transactions. Always going back to device with 3.0.27 fails to restore though.

ok this is pretty whack. Basically i found a way to make this work on 3.0.27 and it has to do with the length of the package name.

First off, i tried an in-app purchase with a random product out there already (tank wars) and the package name is com.rainbow.Wowo2

For privacy, ill list the number of characters in two test drafts that were experiencing the issue [3].[6].[11] and [3].[10].[11]

I then went to spike an answer on a dev account and gave the package name something quick and short for no particular reason [3].[4].[4] and did not experience a single issue. I found it curious so i shortened the name of the original package considerably [3].[6].[3] and it works. I still experience some sort of error on the response code that does not happen pre-3.0.27 even though the response code comes back OK, nevertheless, the purchase state updates correctly and restore transactions works correctly as well.

Any ideas whats up with this?

I just got stuck with this issue. I attempted to purchase the app using a test account over a spotty connection. The order was cancelled (order number 168059133148286) but my app still says I have a pending order.

Unlike comment #1 above, my RESTORE_TRANSACTIONS calls return RESULT_OK

D/Finsky (17490): [1] MarketBillingService.sendResponseCode: Sending response RESULT_OK for request 4226517045960613403 to com.choiceofgames.dragon. V/com.choiceofgames.dragon.ChoiceOfTheDragon(17906): onRestoreTransactionsResponse com.choiceofgames.choicescript.billing.BillingService$RestoreTransactions@44d79978, RESULT_OK

But when it comes time to launch the IabActivity, my app gets a 500 error from the https://android.clients.google.com/fdfe/purchase service.

I/ActivityManager( 1294): Starting activity: Intent { act=android.intent.action.VIEW cmp=com.android.vending/com.google.android.finsky.activities.IabActivity (has extras) } D/Finsky (17490): [1] SelfUpdateScheduler.checkForSelfUpdate: Skipping self-update. Local Version [8006027] >= Server Version [0] I/ActivityManager( 1294): Displayed activity com.android.vending/com.google.android.finsky.activities.IabActivity: 350 ms (total 350 ms) D/Finsky (17490): [1] CarrierProvisioningAction.run: No need to fetch provisioning from carrier. D/Finsky (17490): [1] GetBillingCountriesAction.run: Skip getting fresh list of billing countries. D/GoogleLoginService( 1499): onBind: Intent { act=android.accounts.AccountAuthenticator cmp=com.google.android.gsf/.loginservice.GoogleLoginService } D/Finsky (17490): [1] DfeRequest.deliverResponse: Not delivering second response for request=[[ ] https://android.clients.google.com/fdfe/details?doc=inapp:com.choiceofgames.dragon:adfree NORMAL 41] E/Volley (17490): [11] BasicNetwork.performRequest: Unexpected response code 500 for https://android.clients.google.com/fdfe/purchase W/Finsky (17490): [1] CheckoutPurchase.onErrorResponse: SERVER: You already have a pending order for this item. E/Finsky (17490): [1] CheckoutPurchase.setError: type=NETWORK_OR_SERVER, code=-1, message=You already have a pending order for this item. D/Finsky (17490): [1] MarketBillingService.sendResponseCode: Sending response RESULT_SERVICE_UNAVAILABLE for request 8714980511491476573 to com.choiceofgames.dragon. V/com.choiceofgames.dragon.ChoiceOfTheDragon(17906): onRequestPurchaseResponse com.choiceofgames.choicescript.billing.BillingService$RequestPurchase@44d7c048, RESULT_SERVICE_UNAVAILABLE

I just got another 500 error from https://android.clients.google.com/fdfe/purchase in a different app, order number 844994873371129. In this case, the phone/logcat says:

E/Volley (17490): [10] BasicNetwork.performRequest: Unexpected response code 500 for https://android.clients.google.com/fdfe/purchase W/Finsky (17490): [1] CheckoutPurchase.onErrorResponse: SERVER: Your order is processing, your item will be available in a few minutes.

But Checkout says the order was cancelled, "We could not complete your order in a timely fashion."

In both cases, reinstalling the app doesn't help, and RESTORE_TRANSACTIONS returns RESULT_OK.

basically, im finding its all about when you create the draft apk. Pick the wrong time of day and software with the new app market installed will 503. Simply deleting the apk and recreating it with the exact same everything and there's no issue anymore.

This is a serious bug. Some users are already starting to contact me - they tried to buy the in-app product, the order was cancelled (took too long) and they can't buy it again.

Comment deleted

Comment deleted

Contrary to comment #5, deleting the APK and recreating it did not fix my problem.

Comment #5 is irrelevant IMO. This happens with shipping apps which didn't have this problem until recently.

Google folks, please answer the following:

• What's the root cause?
• What can developers do to prevent this?
• What can developers do to remedy this?
• What can users do to get unstuck?

You can try the following, rolling back the market update.

• Get off of wifi to provide a longer delay before market reupdates itself
• Prep the area in the game to make in-app purchase
• Go to Settings -> Applications -> Manage, select the market app from All tab
• Choose the option to uninstall updates
• Open market app to re-accept terms of service
• Long press home and go back to game to make purchase before 3.0.27 update comes down and installs

Alternatively, if you're phone is rooted, you could set the market apk to read only to prevent the update from installing.

Any updates to this issue? I have a game where I can buy some items in game, but other items give me this error message. I've tried uninstalling the market updates and that didn't help.

ANy suggestions for workarounds? When will this be fixed?

Related forum thread: http://www.google.com/support/forum/p/Android+Market/thread?tid=0a4dfde89848e59a&hl=en&fid=0a4dfde89848e59a0004aa6dd56e18c3

Rolling back the market update as described in comment #11 worked for me, though I had to try it several times to get the timing right.

In my case, the problem isn't with a production user, but with the test account for my app. So when I tried cancelling the order in the course of testing, the problem came back. But at least now I think I can work around it reasonably well.

I tried the steps outlined in comment 11. Didn't work for me. I'm trying to purchase 2 different items in 9-innings baseball. I can buy other items, just not the two that I want. I still get the same old error in market. When I look at my transaction history, the two items I am trying to purchase showed up as canceled and when I look at the details - the "took too long" message is in there. I've called google and opened a ticket with them, but have not heard anything back, despite attempts to get an update on what's happening. As far as I know, Google has been completely silent in regards to this issue. Not very good.

My users have been reporting this to me as well. Now that the new market is no longer optional, rolling back the updates doesn't help.

As a consumer, I called android market, had a case opened up and was told I should hear something back within 24 hours. After two days, I called again - and still no word at all. To my knowledge Google has been completely silent on this issue. I couldn't even get an ETA or even the most general idea of what the problem is. As brilliant as most of these folks are, seems like they really dropped the ball on this one.

Hi everyone, If you're experiencing this, please contact Android Market support:

https://www.google.com/support/androidmarket/developer/bin/answer.py?answer=136601&hl=en

You can tell them to reference bug 5126349, which is our internal tracking number for this.

As has been mentioned before, this is not the place to report service issues. We use this issue tracker to hold the open-source sample code for in-app billing. This tracker is for that. It isn't monitored frequently, so it is not appropriate for any time-sensitive issues.

I'll add that we're aware of this issue, but there's no useful information that I can give out at this time. (But again, please contact Android Market support if you're experiencing this. We use the volume of support tickets to determine how many people are impacted by a bug.)

I'm closing this issue as invalid. This isn't because this isn't a valid bug, but because it's not a valid bug for this issue tracker. The Market team has a bug open for this, and will continue to track it there until this is resolved.

Google... I've reported this to Android Market support several times, but not had any response. Now every order is failing on a consistent basis, losing me approx $20 for every day this is broken.

Worst of all, when my customers contact you for support, you are telling them to "Contact the developer". I CAN'T DO ANYTHING FOR THEM... it's YOUR bug, affecting MY revenue and reputation. FIX IT!!!

Same problem here. Starting today getting this status for every single purchases. Contacted Google, but haven't get an answer from them yet.

Same as!

We only released the app yesterday as well.

Something else is going on today - we are seeing what Comment 20 describes. We typically receive 1-5 reports a day where users end up in permanent purchase-pending limbo. Checkout Support is unresponsive to us, and consistently run our customers in circles when they report the issue as well (we ask them to do this to hopefully accelerate a fix on Google's side).

However, today - ALL of our orders are in a Cancelled state with "We could not complete your order in a timely fashion." Not good. Have attempted to report it, but checkout support provides no way to report the issue description and it typically takes 48-72 hours to get an auto-reply to respond to. They aren't responding to our running ticket over bug 5126349, either.

I know this is the bug reporting system for the market billing API, not Google Checkout, but not quite sure what to do at this point.

same problem here.

Comment deleted

Ditto for me as well, and my cancelled purchases are showing "Message sent to customer: Order canceled due to internal error in Market."

I received this error this morning as well. Google cancelled my order and I can't repurchase the product because it says it's pending.

I'm still having this issue as well -- I got some response from Google in the beginning, but they seemed determined to blame the problem on everything EXCEPT the market app. They told me to check with everyone from my bank to the application's developer. (Neither of which was the problem) As of Sept 2nd I have had no responses from the Android Developer side.

This is a critical bug. I have hundreds of users complaining of the issue, and they are all being told it's a "developer problem" by the Android market user support.

It'll be a developer problem when I have anything to do with billing in any way, shape or form, Google.

I was able to bypass this issue by clearing out the cache for the Market application, uninstalling, reinstalling and quickly purchasing the update to the puzzle game I was desired.

I am also seeing this issue.

Error message displayed: "You already have a pending order for this item".

Notes: - 2 items give this error as far as I know. - Items were cancelled, email was sent to me indicating cancellation - I have uninstalled Market App updates, cleared cache, force closed, etc. without any luck.

Google…so you have given me the runabout long enough!!! When are you going to fix this stupid problem of "you already have a pending order". Seems like maybe I should be changing my business to another APP DOWNLOAD SITE!!!! I feel bad for the developers on your crappy market that can't get this shit straightened out BY YOU!!! Man UP…and spend some time to fix this crap!!! I'e already sent in my information about my order to you….after which you sent a response that its the develpers fault and I need to talk to them. So f@#*ing look up my information yourself and let me know when you have your head out of your ass and have solutions!!! Have a great day!

This bug is still affecting us. 20% of purchases are being declined because of this.

This is not a developer issue Google. Did Osama Bedier develop this mess for you and hide the code?

The only way I got past this problem was to wipe the phone - so I could sign into android market under a new account. I reloaded the software and was able to buy in-app items again, that is until the timeouts returned within a day.

Incredibly, this is still not on the known issues page.

same the problem,any update?

Same problem here. Market Version 3.1.5

Same problem. I can't add to the information, but I have several customers that can't order now.

I get this problem if I try to send a payload with my billing request. Sending null, it works fine

**** Since Issue 39 has been closed by Google, I opened another case (case 50), which is open at this time. I included screen shots of one example of this error.

If Google would like us to open the tickets in the appropriate areas, perhaps they ought to address THIS ISSUE instead of ignoring it completely. Both developers and consumers have been COMPLETELY IGNORED on the issue of "You Already Have a Pending Order For This Item" when reporting this through the appropriate channels.

We are waiting for this issue to be resolved before releasing any new applications with in-app purchases.

Putting our efforts to release iOS applications instead.

Same problem for my client. Still getting the "You already have a pending order for this item".

During the last 4 days, I received more than 250 emails reporting that issue - unfortunately none of them was from Google and providing any hints about how to prevent it. Anybody else got any further?

55% of purchases are being declined because of this!

This is actually in the Known Issues now:

https://support.google.com/androidmarket/developer/bin/static.py?hl=en&page=known_issues.cs

Pending app and in-app orders

We're aware that some users are experiencing error messages surrounding pending app or in-app orders and that this prevents our users from purchasing these items again, and we're currently investigating. Thanks in advance for your patience.

patience....patience....patience....patience

Well, it doesn't seem to help much even if it is in Known Issues. People are loosing on this. Google can you please be more polite to the developers supporting your platform? We need answers. WHEN will this be fixed? People have been waiting for a fix for this for almost a year now.

This issue has been going on for too long, it is even within the list of known errors for months now. This is an unacceptable loss of money for people supporting the platform! Let some heads roll!

Folks, this is a BLOCKER. Wow. This is keeping me from installing flash player, and most other key apps. Pretty much a show stopper for android platform.

Since Google does not seem to show any interest in solving this problem, which is highly annoying for customers and seriously falling back on the developers (who cannot do anything about it), I now recommend all customers who ask me to switch to an iPhone. Apple is able to make that work. Of course, most customers have no interest in switching, but indeed it would be best for them.

I'm experience this issue too, it seems like this bug was left unfixed for more than a year!

Wow... swore I'd never use an apple product "I really dislike the company" but if I can't buy apps, or books anymore with Google wallet I don't have much choice (and for the last week and a half I can't - even after multiple emails to support). I can't believe people have been having THIS problem for THIS f*Inc long. Way to go Google.

Had the same issue for several days. Customers try to buy items and received an email.

We could not complete your order in a timely fashion. Please verify your payment information in Google Checkout and try again later.

Now whenever they try to re-purchase an item that they received this message on, it says "You already own this item". But they don't and doing a restore transactions only sends receipts for the items they actually own. HELP!

Restarting of payment service manually (or by app) should help always...

Same issue. Most of my customers complain about it. I don't know what to say to them and they rank my app with just ONE star!