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Issue 1672: Unable to view videos in Internet Explorer from Windows Standard User account
1 person starred this issue and may be notified of changes. Back to list
Reported by, Nov 1, 2010
What were you trying to do when the problem occurred?
- view videos

What happened that you didn't expect?
- nothing, not even the preview picture is displayed

Please provide any additional information below.
- What were you trying to do when the problem occurred?
- Trying to display videos on the site

What happened that you didn't expect?
- The videos can not be displayed

Please provide any additional information below.
- I'm running multiple computers with fully patched Windows 7 and Adobe Flash Player. Standard User accounts can't display the videos or preview picture in Internet Explorer. 

I don't want to make my kids Administrators to see the videos :-) I also don't want to make them run an alternate browser.

I can view videos on YouTube using Flash video as expected using Internet Explorer.

I have the very latest Adobe Flash Player (ActiveX) installed (version 10,1,85,3).

The videos and the preview picture display great when I view them in Administrator accounts using Internet Explorer. 

The videos display fine in the Standard User accounts when using Google Chrome.
Nov 1, 2010
Are you sure you haven't made any modifications to the system settings?  No group policy or other forms of central management/local changes?

I just fired up a vanilla install of windows 7, out of the box IE worked fine with both an admin and standard user account.

If there accounts can view videos on youtube, then they should be able to view the videos on KA as they are just embedded youtube videos.  Do you have third party flash content disabled or something similiar?
Status: Accepted
Owner: wjamesbonner
Nov 2, 2010
I've made no changes that should directly affect the playing of Flash video. I checked the settings of the Flash player. I do have the hosts file from in place but I assume there is no script being used from shady sources here. I'll try reverting that. I'll also change one of the Standard Users to Administrator and see if that makes a difference. Thanks for replying so quickly.
One test I did was on a machine at work that does have group policy all over it so I'll assume that's an invalid test.

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