What version of Django are you using?
1.0.2
What version of Python are you using?
2.5
What is your hosting environment?
FreeBSD
What version of Jutda Helpdesk are you using?
current
What steps will reproduce the problem?
1. reply to a ticket
2. add an atatchment > 512 kb
3. wonder that the mail contains no attatchment

What is the expected output? What do you see instead?
the file beeing attatched.

Please provide any additional information below.
I think jutda-helpdesk provides too much suprises to non-nerd users because it acts differently 
on the - percieved - same inputs. For example users usually have no notian of all about filesize. 
So they observe: sometimes tickets are mailed with attatchments and sometimes they are not. 
Such supprised need to be minimized. In this case probably the default 
MAX_EMAIL_ATTACHMENT_SIZE should be much bigger AND users should get a message 
(http://docs.djangoproject.com/en/dev/topics/auth/#messages ) if theattachment has not been 
mailed due to it's size.

An other thing is that if an user fills in the "Comment / Resolution" field it's contents should 
ALWAYS be saved and not only when the status is resolved or open. If they change the state to 
close my users expsct that the "Comment / Resolution" fields act not differently than in the 
other cases.