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Issue 60: Redesign user interface
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Status:  New
Owner:  rwpoulton
Type-Enhancement
Component-UI
Priority-Medium
Usability


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Reported by rwpoulton, Jun 03, 2009
The interface for Jutda Helpdesk was 'designed' by me, and it's evolved
since revision 1. The problem is that I'm a developer, not a designer.

Are there any designers using Jutda Helpdesk that would like to redesign
the Jutda Helpdesk user interface and submit their work to this open source
project?

Some issue trackers which I like the look of include:

 - GitHub issue tracker listing:
http://github.com/blog/411-github-issue-tracker

 - Accord5 Trellis Desk's ticket listing: http://www.accord5.com/trellis
(upon which the current design was obviously based)

 - HelpSpot's ticket listing:
http://www.userscape.com/products/helpspot/tour/1/

 - Everything about Verb: http://verbapp.com/

These all have great ticket listings, but I think all except Verb fall over
when it comes to showing *detail* about a ticket. As such I think very
careful thought needs to go into not only the listing, but the detail page
as well.

The dashboard is a different beast, as it probably needs a complete
overhaul to provide a proper "at a glance" view of the helpdesk. For
managers this should show higher level than it does for regular users.

I'd like to hear from others too, to see if we can come up with something
that looks nicer, is easier for people to use, and gives the product a nice
bit of polish.

And I'd love any offers of design services :)
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