Introduction

Status

The status field indicates where in its lifecycle an issue is. Only certain status transitions are allowed. The Resolution field indicates what happened to this issue.

Open state issues: The following status values are in an "open" state; they have no resolution.

• UNCONFIRMED: This issue has recently been added to the database. No one has validated that this issue is true. Users who have the "Project Issue Tracking - Change" permission set may confirm this issue, changing its state to NEW. Or, it may be directly resolved and marked RESOLVED.
• NEW: This issue has recently been added to the assignee's list of issues and must be processed. Issues in this state may be accepted, and become STARTED, passed on to someone else, and remain NEW, or resolved and marked RESOLVED.
• STARTED: This issue is not yet resolved, but is assigned to the proper person. From here issues can be given to another person and become NEW, or resolved and become RESOLVED.
• REOPENED: This issue was once resolved, but the resolution was deemed incorrect. For example, a WORKSFORME issue is REOPENED when more information shows up and the issue is now reproducible. From here issues are either marked STARTED or RESOLVED.

Resolved state issues: The following status values are in an "resolved" state:

• RESOLVED: A resolution has been taken, and it is awaiting verification by QA. From here issues are either re-opened and become REOPENED, are marked VERIFIED, or are closed for good and marked CLOSED.
• VERIFIED: QA has looked at the issue and the resolution and agrees that the appropriate resolution has been taken. Issues remain in this state until the product they were reported against is actually released, at which point they become CLOSED.
• CLOSED: The issue is considered dead, the resolution is correct. A closed issue can be reactivated by marking it REOPENED.

NOTE: Resolved state issues can have the following resolution values:

• FIXED: A fix for this issue is checked into the source code repository and tested.
• INVALID: The problem described is not an issue
• WONTFIX: The problem described is an issue which will never be fixed.
• LATER: The problem described is an issue which will not be fixed in this version of the product.
• REMIND: The problem described is an issue which will probably not be fixed in this version of the product, but might still be.
• DUPLICATE: The problem is a duplicate of an existing issue. Marking an issue duplicate requires the issue number of the duplicating issue and will at least put that issue number in the description field.
• WORKSFORME: All attempts at reproducing this issue were futile, reading the code produces no clues as to why this behavior would occur. If more information appears later, please re-assign the issue, for now, file it.

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