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FAQ
FAQ
Q: I get a "You are not authorized to use this feature" message. What's up?
A: The Google Email Uploader is only enabled for users with Google Apps accounts, not standard GMail accounts. Also, you must first activate your email account by logging into mail.google.com/a/<your domain> and accepting the Terms of Service for your user account.
Q: The Email Uploader is still running from yesterday, but isn't making any progress. What will happen if I restart the tool now?
A: We recommend a restart if you're not seeing any progress. Restarting the tool will not cause duplicate email to be imported.
Q: Why does the Email Uploader report different numbers in "message failure" count and in the summary screen?
A: There are two reasons a message can fail to upload: (1) when the Email Uploader was unable to read a message from the email client, and (2) when the Email Uploader was unable to upload the message to Google's migration server. The summary screen does not reflect messages that couldn't be read from the email client, which include calender events, tasks, sticky notes, etc.
Q: Why is the "Add another mailbox" link disabled on the Customize screen?
A: This is changed in v1.1 - you may add another mailbox by clicking on the links on the right. We suggest you upgrade to 1.1.
Q: How do I set up a proxy for the Email Uploader?
A: Add the following to the GoogleEmailUploader.exe.config file in your Uploader installation directory. If this file does not exist, create one.
<configuration>
<system.net>
<defaultProxy>
<proxy
usesystemdefaults="true"
proxyaddress="http://proxyipaddress"
bypassonlocal="true"
/>
</defaultProxy>
</system.net>
</configuration>Q: I added a mailbox by mistake. How do I remove it?
A: Assuming you haven't uploaded your mail yet, go to your Google Email Uploader data directory open the UserData.xml file. Remove the entire <LoadedStore ...> element corresponding to the mailbox you want to remove.
Q: What happens if I start an upload but don’t finish it, or if new email is downloaded after I do an import?
A: The Email Uploader recognizes the previous state of the upload and restarts from that point., uploading any email that hasn't yet been migrated. However, changes in your email program, including different folders structure, newly downloaded mail, etc., may not be accurately reflected. This is because the Email Uploader is designed to be used as a one-time migration event. If you've made significant changes to your email program and want to do a new upload, go to your Google Email Uploader data directory and clean out the UserData.xml file. The Email Uploader will rescan your email program and you'll need to redo the upload configuration process.
Q: How will I be able to distinguish between imported email and the email I already had in Gmail?
A: All imported mail will have a label applied indicating that it was "Imported". Version 1.1 merges different mailboxes from different clients into a single GMail mailbox, but it preserves folders. If you wish to preserve your email clients, you may first rename the folders in the email clients to differentiate each client. E.g. "Outlook - Inbox". Alternatively, you may upload mail from one client's mailbox, select all that email in GMail, apply a new label ("e.g. Old Outlook Inbox"), and then upload your next mailbox.
Q: Can I pick and choose which emails to import?
A: The Mail Uploader reads the folder structure in your email program and lets you select which folders to import. You can designate specific emails for import by first going into your email program and grouping the email you want to import into folders. Then you can import only those folders containing the emails you want.
Q: The mail folders I set up in Thunderbird are not showing up in the Email Uploader. How do I import these emails?
A: If you stored emails in directories outside of the Thunderbird “Profiles” directory, the Email Uploader does not detect these files. You can add these directories by adding them as new Thunderbird mailboxes in the Select Mail customization screen.
Q: Which versions of windows are supported?
A: Windows XP and Vista.
Q: Why are Japanese mails getting garbled?
A: Currently we don't support control characters in the xml. Hence the encoding gets garbled. We are working on fixing this.
Q: Why do i get too many connection failures after uploading to some point?
A: This could be because of some email with large attachment. Moving it into a different folder is a good work around for now. We are investigating this.
Q: I get too many connection failures and upload does not proceed. What can i do?
A: Take a look at the trace file at the location given in AppData (Exact location in User Guide). If the exception says "The underlying connection was closed: An unexpected error occurred on a receive.", it has been observed that its a .NET 1.1 issue. Uninstalling .NET 1.1 and having .NET 2.0 in place removes this issue. We are looking for better workaround though.
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Can you recommend a conversion program from other email formats like for very old "The Bat" Versions. Those are many many files for different folders that I would like to import.
I am not aware of conversion program for "The bat". The Google email unloader is extensible and someone could write a plugin for uploading from that version.
Any chance this will ever be offered for Standard Edition users?
Would be great if questions are posted on the Discussion group @ http://groups.google.com/group/google-email-uploader
OS X version please?!?!?! The school I work for will be transitioning from Thunderbird to Google Apps this summer and having the staff's saved mail on their Google Apps would gone a really long way towards a smooth (emotional & psychological) transition.
What's the benefit of using this tool over IMAP uploading?
I had a contact list on gmail already, although it was not the full contact list that I had in outlook. When I uploaded to gmail I saw that there were duplicates. (roughly about 200). I have since then deleted my whole gmail contact list in hopes that I could re-upload. Now the uploader is saying that the upload is complete, but it hasn't re-uploaded anything...
what do i do???
why only enabled for users with Google Apps accounts ??
+1 vote for the bat importer
God Bless you, I've been waiting for it for such a long time !!!
constantly locks up on me trying to run it on vista with outlook 2k7
it says that i am not authroized to use this programme. do i need an invitation.?
I would really like access to this tool, but am not google apps user. Where's the love?
Yea, importer for The Bat would be nice
The program is freezing after uploading a few hundred of my emails. It then says the program has stopped. Any ideas? I did get 4 errors in the first 400+ emails. Also, I may have some emails with Japanese characters.
Yes we need a version for standard gmail!!!
Check out Emailchemy (http://www.weirdkid.com/products/emailchemy) for a way to get email into Google Apps from just about any email software on Windows, Mac, and Linux.
I've just installed Google Email Uploader and it start asking me my login and password and stops with the message "Loading mailboxes..." and throws an exception called System.OutOfMemoryException?.
I have a Sempron 3500+ with 2GB de RAM.
System.OutOfMemoryException?: Exception Type 'System.OutOfMemoryException?' was thrown in System.String.GetStringForStringBuilder?(String value, Int32 startIndex, Int32 length, Int32 capacity)
can I transfer all email address and there emails from dreamhost to gmail !
There seems to be a 5Mb limit on attachments, I.e if the email has an attachment more than 5 Mb and you are trying to upload, the tool will hang, and after a timeout period gives you a message that you have stopped it, the only workaround for me was to remove any e-mails having more than 5 Mb attachments, not sure if this information is mentioned or if that limit can be changed.
Mine uploaded about 10% of the emails, but continues to hang in the same place -- much like nkabouk was referring to. I removed all 5MB attachments AND updated my .net framework, and it still will not advance and upload subsequent emails from Outlook 2007. Looking forward to subsequent version of this software that won't get stuck.
any chance that it works in Eudora?
Thanks for the suggestion about large attachments -- the program closes when I hit those larger attachments, but so far I can coax it into continuing if I can pull the right email from the folder to be uploaded. As a sidenote, I'm running Vista and pulling email from an old .pst file I added to Outlook 2007.
Hmmm -- I am a google apps user, and have logged-in and accepted terms of use (also enabled IMAP), and I still get the 'Not Authorized' message. ANything else that could cause it ?
Steve Fram steve@caring.com
Where is the "Google Email Uploader data directory" and the UserData?.xml file? It's not in "C:\program files\google\google email uploader" like one would expect. Nor is it in the "Application Data\Google" directory under my user account. Google desktop search was unable to find it either.
i need help,i need to get lots of things off my screen,i am new at the computer,or call me.601-277-3139
Those of you using Thunderbird (and others) may want to try this trick:
Thunderbird supports a wonderful feature not found in Outlook (but available as an extra-cost third-party add-on) that allows you to delete (or detach: save to disk and then delete from the mail) attachments while leaving the text portion of the Emails intact!
Sort your mailbox folders by size in Thunderbird, and do this to the largest Emails before using this tool. If using IMAP, be sure to do a Purge afterwards (preferrably not from within Thunderbird — see below!) to delete the big Emails with the attachments still intact which would only have been marked for deletion, not actually deleted until Purged.
If you use Outlook with IMAP or POP3 (with Leave a Copy of Messages on Server set) accounts, it may well be worth downloading Thunderbird just to get at this feature (the third-party add-on whose name I forget just off-hand costs money, but may be easier to use than having to learn a whole new mail client). Then refresh the views in Outlook, and proceed from there.
WARNING! Older versions of Thunderbird have been known to corrupt the mailboxes of certain types of IMAP Email servers (notably some versions of SmarterMail?) when a Purge is done, presumably while some other IMAP client is doing access (e.g. a normal get new headers pass) at the same time. This may be the fault of the server, but since it happened to me on more than one occasion, I personally have been leery of doing Purges in Thunderbird ever since, and the support forums do indicate that this happens mainly with Thunderbird.
"You have stopped..." message Hi,
I removed large attachments (<1Mb), desinstalled and reinstalled G-E-U, ticked one mailbox only (about 7 mails), ticked "folder" and "archive" options and still get that message.
Any idea of what to do more (I don't know how to create an IMAP account, etc.).
Thanks and regards
Luis Serpa - Lserpa@make-fast.com
When I run GoogleEmailUploader? displays:
Any idea?
I have the same problem as gfbaya. The correct messge is "No update response recieved from server"
Could anyone help us?
Does this also convert the Outlook Groups/Distribution Lists into Groups within the Google App email?
Hello, I tried to use the GEU, i have 1200 emails stored on thunderbird, but when the upload tried the email 113, Stops without my click, with this message "UPLOAD STOPPED - YOU stopped uploading email and contacts, but some data may have been uploaded. We will start from where you left off when you next run the program", and i tried again and after afew minutes, the same massege/action, why? has some limitations? i need take some actions before try teh upload? support attachments? some clue? how/where can i solve this issue?
Thanks
PS. Excuse my english.
Hi quick q - does geu work with lotus notes v6 or 7? Cheers J
I can't get past 'Loading Mailboxes" at the sign-in screen ...frustrating
Does Google E-Mail Uploader works with Lotus Notes?
I had issues with the contacts 1. If i update a contact's info such as phone numbers and the same contact exists on gmail it doesn't update the latest info 2. I synced outlook and gmail contacts I tried to do it again after some small changes to contacts the notes are duplicated in gmails contact's info
When trying to sign in Gmail Uploader says: "Your account is not allowed to upload email. You must login to Gmail for your domain before you can use this feature. Also, your domain administrator may need to enable email migration for your domain."