FAQ
Q: I get a "You are not authorized to use this feature" message. What's up?
A: The Google Email Uploader is only enabled for users with Google Apps accounts, not standard GMail accounts. Also, you must first activate your email account by logging into mail.google.com/a/<your domain> and accepting the Terms of Service for your user account.
Q: The Email Uploader is still running from yesterday, but isn't making any progress. What will happen if I restart the tool now?
A: We recommend a restart if you're not seeing any progress. Restarting the tool will not cause duplicate email to be imported.
Q: Why does the Email Uploader report different numbers in "message failure" count and in the summary screen?
A: There are two reasons a message can fail to upload: (1) when the Email Uploader was unable to read a message from the email client, and (2) when the Email Uploader was unable to upload the message to Google's migration server. The summary screen does not reflect messages that couldn't be read from the email client, which include calender events, tasks, sticky notes, etc.
Q: Why is the "Add another mailbox" link disabled on the Customize screen?
A: This is changed in v1.1 - you may add another mailbox by clicking on the links on the right. We suggest you upgrade to 1.1.
Q: How do I set up a proxy for the Email Uploader?
A: Add the following to the GoogleEmailUploader.exe.config file in your Uploader installation directory. If this file does not exist, create one.
<configuration>
<system.net>
<defaultProxy>
<proxy
usesystemdefaults="true"
proxyaddress="http://proxyipaddress"
bypassonlocal="true"
/>
</defaultProxy>
</system.net>
</configuration>Q: I added a mailbox by mistake. How do I remove it?
A: Assuming you haven't uploaded your mail yet, go to your Google Email Uploader data directory open the UserData.xml file. Remove the entire <LoadedStore ...> element corresponding to the mailbox you want to remove.
Q: What happens if I start an upload but don’t finish it, or if new email is downloaded after I do an import?
A: The Email Uploader recognizes the previous state of the upload and restarts from that point., uploading any email that hasn't yet been migrated. However, changes in your email program, including different folders structure, newly downloaded mail, etc., may not be accurately reflected. This is because the Email Uploader is designed to be used as a one-time migration event. If you've made significant changes to your email program and want to do a new upload, go to your Google Email Uploader data directory and clean out the UserData.xml file. The Email Uploader will rescan your email program and you'll need to redo the upload configuration process.
Q: How will I be able to distinguish between imported email and the email I already had in Gmail?
A: All imported mail will have a label applied indicating that it was "Imported". Version 1.1 merges different mailboxes from different clients into a single GMail mailbox, but it preserves folders. If you wish to preserve your email clients, you may first rename the folders in the email clients to differentiate each client. E.g. "Outlook - Inbox". Alternatively, you may upload mail from one client's mailbox, select all that email in GMail, apply a new label ("e.g. Old Outlook Inbox"), and then upload your next mailbox.
Q: Can I pick and choose which emails to import?
A: The Mail Uploader reads the folder structure in your email program and lets you select which folders to import. You can designate specific emails for import by first going into your email program and grouping the email you want to import into folders. Then you can import only those folders containing the emails you want.
Q: The mail folders I set up in Thunderbird are not showing up in the Email Uploader. How do I import these emails?
A: If you stored emails in directories outside of the Thunderbird “Profiles” directory, the Email Uploader does not detect these files. You can add these directories by adding them as new Thunderbird mailboxes in the Select Mail customization screen.
Q: Which versions of windows are supported?
A: Windows XP and Vista.
Q: Why are Japanese mails getting garbled?
A: Currently we don't support control characters in the xml. Hence the encoding gets garbled. We are working on fixing this.
Q: Why do i get too many connection failures after uploading to some point?
A: This could be because of some email with large attachment. Moving it into a different folder is a good work around for now. We are investigating this.
Q: I get too many connection failures and upload does not proceed. What can i do?
A: Take a look at the trace file at the location given in AppData (Exact location in User Guide). If the exception says "The underlying connection was closed: An unexpected error occurred on a receive.", it has been observed that its a .NET 1.1 issue. Uninstalling .NET 1.1 and having .NET 2.0 in place removes this issue. We are looking for better workaround though.
Can you recommend a conversion program from other email formats like for very old "The Bat" Versions. Those are many many files for different folders that I would like to import.
I am not aware of conversion program for "The bat". The Google email unloader is extensible and someone could write a plugin for uploading from that version.
Any chance this will ever be offered for Standard Edition users?
Would be great if questions are posted on the Discussion group @ http://groups.google.com/group/google-email-uploader
OS X version please?!?!?! The school I work for will be transitioning from Thunderbird to Google Apps this summer and having the staff's saved mail on their Google Apps would gone a really long way towards a smooth (emotional & psychological) transition.
What's the benefit of using this tool over IMAP uploading?
I had a contact list on gmail already, although it was not the full contact list that I had in outlook. When I uploaded to gmail I saw that there were duplicates. (roughly about 200). I have since then deleted my whole gmail contact list in hopes that I could re-upload. Now the uploader is saying that the upload is complete, but it hasn't re-uploaded anything...
what do i do???
why only enabled for users with Google Apps accounts ??
+1 vote for the bat importer
God Bless you, I've been waiting for it for such a long time !!!
constantly locks up on me trying to run it on vista with outlook 2k7
it says that i am not authroized to use this programme. do i need an invitation.?
I would really like access to this tool, but am not google apps user. Where's the love?
Yea, importer for The Bat would be nice
The program is freezing after uploading a few hundred of my emails. It then says the program has stopped. Any ideas? I did get 4 errors in the first 400+ emails. Also, I may have some emails with Japanese characters.
Yes we need a version for standard gmail!!!
Check out Emailchemy (http://www.weirdkid.com/products/emailchemy) for a way to get email into Google Apps from just about any email software on Windows, Mac, and Linux.
I've just installed Google Email Uploader and it start asking me my login and password and stops with the message "Loading mailboxes..." and throws an exception called System.OutOfMemoryException?.
I have a Sempron 3500+ with 2GB de RAM.
System.OutOfMemoryException?: Exception Type 'System.OutOfMemoryException?' was thrown in System.String.GetStringForStringBuilder?(String value, Int32 startIndex, Int32 length, Int32 capacity)
can I transfer all email address and there emails from dreamhost to gmail !
There seems to be a 5Mb limit on attachments, I.e if the email has an attachment more than 5 Mb and you are trying to upload, the tool will hang, and after a timeout period gives you a message that you have stopped it, the only workaround for me was to remove any e-mails having more than 5 Mb attachments, not sure if this information is mentioned or if that limit can be changed.
Mine uploaded about 10% of the emails, but continues to hang in the same place -- much like nkabouk was referring to. I removed all 5MB attachments AND updated my .net framework, and it still will not advance and upload subsequent emails from Outlook 2007. Looking forward to subsequent version of this software that won't get stuck.
any chance that it works in Eudora?
Thanks for the suggestion about large attachments -- the program closes when I hit those larger attachments, but so far I can coax it into continuing if I can pull the right email from the folder to be uploaded. As a sidenote, I'm running Vista and pulling email from an old .pst file I added to Outlook 2007.
Hmmm -- I am a google apps user, and have logged-in and accepted terms of use (also enabled IMAP), and I still get the 'Not Authorized' message. ANything else that could cause it ?
Steve Fram steve@caring.com
Where is the "Google Email Uploader data directory" and the UserData?.xml file? It's not in "C:\program files\google\google email uploader" like one would expect. Nor is it in the "Application Data\Google" directory under my user account. Google desktop search was unable to find it either.
i need help,i need to get lots of things off my screen,i am new at the computer,or call me.601-277-3139
Those of you using Thunderbird (and others) may want to try this trick:
Thunderbird supports a wonderful feature not found in Outlook (but available as an extra-cost third-party add-on) that allows you to delete (or detach: save to disk and then delete from the mail) attachments while leaving the text portion of the Emails intact!
Sort your mailbox folders by size in Thunderbird, and do this to the largest Emails before using this tool. If using IMAP, be sure to do a Purge afterwards (preferrably not from within Thunderbird — see below!) to delete the big Emails with the attachments still intact which would only have been marked for deletion, not actually deleted until Purged.
If you use Outlook with IMAP or POP3 (with Leave a Copy of Messages on Server set) accounts, it may well be worth downloading Thunderbird just to get at this feature (the third-party add-on whose name I forget just off-hand costs money, but may be easier to use than having to learn a whole new mail client). Then refresh the views in Outlook, and proceed from there.
WARNING! Older versions of Thunderbird have been known to corrupt the mailboxes of certain types of IMAP Email servers (notably some versions of SmarterMail?) when a Purge is done, presumably while some other IMAP client is doing access (e.g. a normal get new headers pass) at the same time. This may be the fault of the server, but since it happened to me on more than one occasion, I personally have been leery of doing Purges in Thunderbird ever since, and the support forums do indicate that this happens mainly with Thunderbird.
"You have stopped..." message Hi,
I removed large attachments (<1Mb), desinstalled and reinstalled G-E-U, ticked one mailbox only (about 7 mails), ticked "folder" and "archive" options and still get that message.
Any idea of what to do more (I don't know how to create an IMAP account, etc.).
Thanks and regards
Luis Serpa - Lserpa@make-fast.com
When I run GoogleEmailUploader? displays:
Any idea?
I have the same problem as gfbaya. The correct messge is "No update response recieved from server"
Could anyone help us?
Does this also convert the Outlook Groups/Distribution Lists into Groups within the Google App email?
Hello, I tried to use the GEU, i have 1200 emails stored on thunderbird, but when the upload tried the email 113, Stops without my click, with this message "UPLOAD STOPPED - YOU stopped uploading email and contacts, but some data may have been uploaded. We will start from where you left off when you next run the program", and i tried again and after afew minutes, the same massege/action, why? has some limitations? i need take some actions before try teh upload? support attachments? some clue? how/where can i solve this issue?
Thanks
PS. Excuse my english.
Hi quick q - does geu work with lotus notes v6 or 7? Cheers J
I can't get past 'Loading Mailboxes" at the sign-in screen ...frustrating
Does Google E-Mail Uploader works with Lotus Notes?
I had issues with the contacts 1. If i update a contact's info such as phone numbers and the same contact exists on gmail it doesn't update the latest info 2. I synced outlook and gmail contacts I tried to do it again after some small changes to contacts the notes are duplicated in gmails contact's info
Just downloaded and installed Google Email Uploader. Pointed it to some Outlook 2007 folders and told it to Archive everything and it all ends up in my gmail inbox and unfortunately sent to my Blackberry. Any suggestions? User error or bug?
is there an email uploader for MAC users? i have microsoft Office 2008 for mac.
My entire company runs OS X and we're keen on having our old e-mail moved over. What's your solution?
don't ask so match, they don't answer any way. use imap protocol to upload massages and "User accounts bulk update" from cpanel for upload the contacts. (and its good for not app accounts as well)
For people running Mac OS X, you can upload all your email using a different method.
Disadvantages:
can this program upload my email from aol?
Can I get my emails from my old up.net account to my gmail account?
Kaspersky 2009 has called this a Trojan.
9/28/2008 10:51:14 PM http://dl.google.com/google-email-uploader/GoogleEmailUploader_1.1.0808.1801_en_Setup.exe Host Process for Windows Services Detected: Heur.Downloader
Okay!
I get this error message while installing "Installer Download failed: HTTP Status 407: Proxy authentication is required. "
is there a mac version
Code 404 still appears when I try to view my web page. http://livingwellinc3.com I think it says no server or something like that also. Sheila
Does this work with Outlook Express?
Is this a one time upload, or do I leave it running so it will PUSH new email to my Gmail inbox.
When trying to sign in Gmail Uploader says: "Your account is not allowed to upload email. You must login to Gmail for your domain before you can use this feature. Also, your domain administrator may need to enable email migration for your domain."
I get a huge error dump window whenever I try to run this application. I captured the window with CTL-PrintScreen?. Please tell me where I can send it for analysis and resolution. I am a Premium customer.
I have now backed up (exported) my entire Outlook mailbox, contacts, etc. into a PST file. Is there any way to import (migrate) that file directly into Google Apps?
Same problem: When trying to sign in Gmail Uploader says: "Your account is not allowed to upload email. You must login to Gmail for your domain before you can use this feature. Also, your domain administrator may need to enable email migration for your domain."
I have Gmail and i want to. Import my contacts to my account. How do i do that with out makeing a mistake. Also I had outlook Express from comcast, and all my contacts are stored there. I formatted my contacts information into a. CSV file i did all the step but it doesn't take. Please Help me. someone.
unable to download mail from google apps
The GoogleEmailUploader?.exe.config example above is incorrect.
usesystemdefaults="true" should be usesystemdefault="true"
There is no s
I get error 2 What is it and how an I fix it
Importer for The Bat!... when?
I got the same error 2 message. How do I fix it.
When I try and check the 'Allow users to upload mail using the Email Migration API. (Administrators always have access to this API.)' - it does not remain checked. Hence, other account holders for my Google Apps domain can't upload Outlook email. HELP!
I aM GETTING THIS ERROR MESSAGE....ooops and I have copied my .pst file to the desktop and using the uploader I am having a difficult time.
We could not add the mailbox: C:\Users\internet\Desktop\Outlook\Outlook.pst. You may have already added this mailbox, it may be in use by another program, or it may be an invalid type of mailbox.
I also get the message "the uploader encountered error 2." What's error 2?
hey what's error 2?
"Error 2" for me too... =/
is there a way to import mail from an existing gmail account into a Google Apps for Domain account. I guess i could forward the mail but then it is an unnecessary step...anything easier?
One of the newsgroup entries says Vista64 is not supported. Could we get an update here indicating that:
reference:
http://groups.google.com/group/google-email-uploader/browse_thread/thread/2f486b85c1096440/7aba7ffa1f0c946d?lnk=raot#7aba7ffa1f0c946d
Thanks.
what means error 2 ??????? How can i fix it?
I get the message "Your upload has paused temporarily because we were unable to reach the server". Any help from the Google team?
I have an email account in Outlook Express, but the tool only pulls the emails specifically in the 'Local Folders' folder. Can I pull the emails from the other account, too?
Another vote for the "The Bat" importer. (6 so far)
So i am trying to install and get ERROR 2 any ideas?
What's the use of this board if the google team respond to anything????? This is bad service!
Because they answer questions here: http://groups.google.com/group/google-email-uploader
Another vote for the "The Bat" importer. (7 so far)
If the massage delete. How can I recover it???
ok, i am already download this tool, how to connect my outlook contact directly to my Apps ? kinda lost right now, how to in import my csv data that full with my user using this tool or from managing domain control panel , looking forward to receive your reply .. many thanks
I tried to run the uploader against Outlook 2007 on Vista x64 and no folders are displayed in the selection window. So it seems the message posted here dated Dec 20th 2008 is correct :-(
I get the message "Your upload has paused temporarily because we were unable to reach the server". What does it means ?
We have take a Domain named: sbspigments.com through Google in this we are facing the following problems to few users & that too while configuring Email in Outlook Express.
There was a problem logging onto your mail server. Your Password was rejected. Account: 'pop.gmail.com', Server: 'pop.gmail.com', Protocol: POP3, Server Response: '-ERR AUTH? Username and password not accepted.', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
But the same username & Acc works while using through any Browser.
So pl let me know what will be the problem..
The program doesn't work with outlook and vista... Each time i get this message...Your upload has paused temporarily because we were unable to reach the server. Could you fix it?
Another vote for the "The Bat" importer. (8 so far)
For the proxy, usesystemdefaults is wrong, it should be usesystemdefault (no s).
> Q: How will I be able to distinguish between imported email and the email I already had in Gmail?
> A: All imported mail will have a label applied indicating that it was "Imported".
This is NOT TRUE. I had some mail that was in both my Outlook mailbox and my GMail mailbox, and after the upload, the threads were combined in Gmail. That is, e-mail that was not imported also had the label that said it was imported. This is really annoying.
hmm.. when i start the uploader i dont see any folders (outlook on vista) - i can only go 'back'.
Same issue, it just sits there at the Select mailboxes section. How do I proceed?
I am getting an error message when trying to launch Google Email uploader I get an error message "Error Parsing C:\Windows\Microsoft.net\Framework\v2.0.50727\config\machine.config Parser returned error 0x80070005"
Why does my Google Email Uploader say that it's done 19900 of 29383 emails so far, but in my "ALL MAIL" (of gmail account) it says only 12000 messages? (BTW, it was a CLEAN, EMPTY account before I did the import.)
The uploader tool is a manual process. Do you know thereare plans to release a tool to sync my mailbox on the fly.
Your account is not allowed to upload emails :(
is there a mac version ? Entourage or mail version ?
I'm getting "Error 2" too. That bugs been posted here for ages, I wish that Google would wake up and fix it.
I'd report it through their bug reporting channel if it wasn't so tedious!
Can we please get a response on the Error 2 (Vista x64) problem, any time soon?
When I try to sign into my Gmail account, in the firest step, I keep getting the following error:
"Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Office Outlook and set as the default mail client"
But I am using Thunderbird, why is it doing this?
Possible resolution to "Error 2" message in Vista: Check your Start Menu. The application may have installed despite the error message.
When trying to sign in Gmail Uploader says: "Your account is not allowed to upload email. You must login to Gmail for your domain before you can use this feature. Also, your domain administrator may need to enable email migration for your domain." Please help...!
OK
I am receiving the same error as brian.t.heisler. Is there any solution to this problem? Thanks.
Hi all,
me too, I am receiving the same error as brian.t.heisler and pennstater...
Any Idea?
Many Thanks!
I am frustrated - I waited days for my 19 gigs to upload to Gmail, and only 70k of the 400k emails were uploaded. Yet, the Uploader tools says it's done and finish. The gmail box shows a sloppy mess of some messages in some places, none in others, not even close to the layout in my original PST file. What gives?
Waht setting for Msoutloock pop3 stmp
Thanks
The email uploader will get emails back into Gmail, however they go back into outlook. What can we do to stop them from going back into outlook?
Lotus Notes ? Somebody ? Thanks, dani at www.rivo.com.ar
I'd love the FAQ to list what mailbox formats are support, please. Pine, Outlook, Thunderbird, Eudora, Outlook Express, ... ? If it isn't in the FAQ, then where else would it be?
I am also getting the same error message as brian.t.heisler - do we need to update Thunderbird?
Does anyone at Google read this?
When I try to sign into my Gmail account, in the firest step, I keep getting the following error:
"Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Office Outlook and set as the default mail client"
But I am using Thunderbird, why is it doing this?
I got the same as felipegaran :( "UPLOAD STOPPED - YOU stopped uploading email and contacts, but some data may have been uploaded. We will start from where you left off when you next run the program"
Problem solved for me, by Enabling the IMAP gmail web mail > Settings > Forwarding and POP/IMAP > Enable IMAP
If I upload the same outlook.pst folder to Google Apps twice, will the e-mails be duplicated, or will Google Uploader know to ignore those on the second pass?
The uploader program always fail at some point and pop a widnow to be itself terminated. I wonder if it meets an email with an attachment more than 20M size so it reports error and terminated. Could anyone experienced help me solve the problem at 583657531@qq.com? Thank you!
Does uploader work from my desktop with notes 8.02? Auto forwarding my current emails... but would like to get my older emails from notes into gmail.
What port does the uploader use? It won't work on our network unless I open all the internet ports.
I want to transfer my contacts from microsoft outlook to gmail ,but have already disconected from my previous ISP as I have moved interstate. Is there no alternative to transcribing them by hand if you are a basic gmail user?
I want to transfer my contacts from microsoft outlook to gmail ,but have already disconected from my previous ISP as I have moved interstate. Is there no alternative to transcribing them by hand if you are a basic gmail user? I should also have added that I am using aten dual computer switch with my partner who has the email account with the ISP, so I need to use gmail as outlook don't allow this.
How do I cancel Google Email Uploader?
please fix the encoding problem :(
i tried to install on win 7 and this is what i get "The installer encountered error 2" any suggestion.
FYI to those who keep getting the error: "Your account is not allowed to upload email. You must login to Gmail for your domain before you can use this feature. Also, your domain administrator may need to enable email migration for your domain." ...
You cannot use this tool if you're just using gMail by itself. It's only for Google Apps users, in which case your email is attached to a domain either YOU own (thus the verbiage: "for your domain") or of which you are a member. You can use Google Apps Standard if for personal use, which is free, but doesn't contain the collaboration tools and other features of Google Apps Premium. Google Apps Premium costs $50/yr for businesses, but free for schools.
Note that creating a Google Apps account takes a little bit of know-how so find someone who knows about setting up domains etc to help you if you're clueless.
When you use this tool, after you've created your Google Apps account, be sure and type into the application the email address attached to your domain which you specified when you created the Google Apps account (not your gmail email address).
Alternatively if you don't want Google Apps you can use the "import mail and contents" feature of your existing gmail accounts, however this will not pull mail from your desktop email programs. This should work however if you have an IMAP account, pulling the data from your IMAP server.
Will this program spot duplicates?
to quote another question:
"If I upload the same outlook.pst folder to Google Apps twice, will the e-mails be duplicated, or will Google Uploader know to ignore those on the second pass?"
I get error 2 for uploader. No help on this. This is really bad coding and not up to google standards. Looking at the team, i feel its going to be such a cheap code
Why is this not working? I tried Firefox, chrome, and IE running 7 x64...... I also got error 2.... what is going on?????
I am wondering if the problem with "Your upload has paused temporarily because we were unable to reach the server" has been sorted out...I have a large PST file (9GB) which I am trying to migrate to Google, but with this rate I am not sure it will ever be done! Is there an faster easier alternative??
I'm using Windows XP and Google Chrome 4.0.249.78 unknown (36714)
Also getting the "error 2"
Thanks guys for this App ... sure it will be fixed ... am patient.
i've got "error 2" too, however it resolved after i uninstall the previous version of uploader and reinstall with the new one, same case there?
I have a google apps account but it is still not allowing me to log into the email uploader. Any suggestions?
Will it be available ever for just gmail users (as opposed to google apps users) ?
For Outlook 2003+ PST files, there is a free (open source) alternative that will upload your email (with other calendar items, etc. coming soon). It works on normal Gmail accounts (no need for Apps). It will resume uploads if stopped half-way through with the logging system and should work on very large PST files. Built on Java so it's platform independent.
http://code.google.com/p/pst2gmail/
We have Google Apps Education, I have let a few users try to upload their mail. One of them said all their uploaded mail showed "unknown" for the sender information so she deleted all the emails and tried to upload them again. Now it will only upload her new emails. Any idea why this is happening?
I would migrate from outlook to gmail if I could send html messages from gmail. But there is no way to place html tags or images in a gmail message, so the result is unprofessional.
Has anyone tried to use this App with Windows 7 or know of another one that would work?
You could create a macro in outlook, open a folder, select the email you want send and run. Here's the code I knocked up to send my email. Make sure you specify your email address:- Sub ForwardEmail?()
End Subnow is Win7 and office 2010
Does this work with Outlook Express?
Hi,
I am using a proxy server, so i am not able to download this program using the online downloader.
Is there any offline download page?
Please advise.
Regards, Senthur Pandian senthurpandian.r@gmail.com
Hi all,
Does someone know a trick to deal with proxy authorisation? I am sitting behind a ISA server and could not connect to Google with this wonderful application.
Thanks in advance
K.
Does this work with Eudora? I'm on Eudora 6.2 because I like that one the most, but will move to Google Apps if it can move everything over.
I have two identities on my computer, in the Outlook express, and google email uploader recognises only one. How can I switch and than transfer second identity(email)?
Question:
Firstly I get very strange string of signes then I got a message saying that the 'assertion failed'. Any solution?
I also get this message:
'"Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Office Outlook and set as the default mail client"'
...and am also using thinderbird. Any clues?
Ah, just seen this on another site:
'it requires a PAID google apps account, it does NOT work with the standard free google apps'
Which may explain my problem!
how do I make it as my default mail setrver?
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