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KB3152042159eng
Glossword Lifecycle Policy
Glossword Lifecycle Policy
Introduction
The Glossword Lifecycle Policy provides guidelines and timeframes of support available for the software from when the product is General Availability (GA) for download to the time the product is no longer supported (End of Support, EOS). Glossword users can use this document to plan upgrade paths.
Since 1st May 2008, there are two support policies: Standard Support Lifecycle Policy and Enhanced Support Lifecycle Policy.
Standard Support Lifecycle Policy
There is "3 versions" rule which applies to the timeframe. The support is provided for the current and three previously released versions. See Lifecycle Calendar below.
Enhanced Support Lifecycle Policy
The timeframe includes Standard Support Lifecycle Policy timeframe plus three previously released versions. See Lifecycle Calendar below.
Customers with support needs beyond the Enhanced Lifecycle timeframe can negotiate custom agreements.
Lifecycle Calendar
| Glossword version | Release Date | Standard Support End | Enhanced Support End |
| 1.8.9 | 2008-05-07 | 1.8.13 release date | 1.8.16 release date |
| 1.8.8 | 2008-04-30 | 1.8.12 release date | 1.8.15 release date |
| 1.8.7 | 2008-04-09 | 1.8.11 release date | 1.8.14 release date |
| 1.8.6 | 2007-12-05 | 1.8.10 release date | 1.8.13 release date |
| 1.8.5 | 2007-09-21 | 2008-05-07 | 1.8.12 release date |
| 1.8.4 | 2007-08-23 | 2008-04-30 | 1.8.11 release date |
| 1.8.3 | 2007-06-21 | 2008-04-09 | 1.8.10 release date |
| 1.8.2 | 2007-05-31 | 2007-12-05 | 2008-05-07 |
| 1.8.1 | 2007-04-13 | 2007-09-21 | 2008-04-30 |
| 1.8.0 | 2006-08-11 | 2007-08-23 | 2007-12-05 |
* All dates are in YYYY-MM-DD format.
Notes:
- Developer reserves the right to limit or terminate Standard or Enhanced Lifecycle support of its product used on unsupported configurations (where the Platform or Hardware or Operating System has been retired/obsoleted by the vendor).
- Developer reserves the right to make further changes in this document at any time without a notice.
:Release dates The list of changes The list of changes, archive Things to do