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KB3152042159eng
Glossword Lifecycle Policy
Glossword Lifecycle PolicyIntroductionThe Glossword Lifecycle Policy provides guidelines and timeframes of support available for the software from when the product is General Availability (GA) for download to the time the product is no longer supported (End of Support, EOS). Glossword users can use this document to plan upgrade paths. Since 1st May 2008, there are two support policies: Standard Support Lifecycle Policy and Enhanced Support Lifecycle Policy. Standard Support Lifecycle PolicyThere is "3 versions" rule which applies to the timeframe. The support is provided for the current and three previously released versions. See Lifecycle Calendar below. Enhanced Support Lifecycle PolicyThe timeframe includes Standard Support Lifecycle Policy timeframe plus three previously released versions. See Lifecycle Calendar below. Customers with support needs beyond the Enhanced Lifecycle timeframe can negotiate custom agreements. Lifecycle Calendar
* All dates are in YYYY-MM-DD format. Example: You have Glossword version 1.8.7. Standard Support is valid since April 9, 2008 till August 18, 2008. Notes:
:Release dates The list of changes The list of changes, archive Things to do |
