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Issue 38: The application failed to initialize properly (0xC0000005). Sandbox conflict with Symantec Security.
47 people starred this issue and may be notified of changes. Back to list
Status:  Fixed
Owner:  mal.chromium
Closed:  Oct 2008
Type-Bug
Pri-2
OS-Windows
Area-BrowserBackend
AppCompat


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Reported by aleleon0, Sep 02, 2008
Product Version      : 0.2.149.27
URLs (if applicable) : N/A

What steps will reproduce the problem?
1. Windows XP SP3
2. Right after I installed Google Chrome Web Browser
3. Double click on Chrome icon

What is the expected result?

Error dialog raises:
   "The application failed to initialize properly (0x00000005).  Press on
Ok to terminate application."

What happens instead?
   Nothing else happens...


 
chrome1.jpg
38.6 KB Download
chrome2.jpg
35.7 KB Download
Comment 1 by patt.chris, Sep 02, 2008
Same here in Vista SP1. Want to compare notes?
Comment 2 by chinchy, Sep 02, 2008
I'm getting the same error message for Windows XP SP2.
Comment 3 by vassie, Sep 02, 2008
Same here with Windows Vista Ultimate SP1
Comment 5 by haji.hill, Sep 02, 2008
Same. Windows XP SP2.

Also, a friend/co-worker has same problem.
Comment 6 by vassie, Sep 02, 2008
Same on my Windows XP box, both have Symantec Endpoint btw
Comment 7 by aleleon0, Sep 02, 2008
Well I have Symantec Endpoint too...
Comment 8 by chinchy, Sep 02, 2008
Interesting.  I am running Symantec Endpoint as well!
Comment 9 by brianfullerusa, Sep 02, 2008
Same issue (xp sp3).  Also running Symantec Endpoint.  
Comment 10 by justinfowler, Sep 02, 2008
Error occurs every time you try to load any web page. XP SP3 with Symantec Endpoint.
Comment 11 by defconoii, Sep 02, 2008
Unauthorized NT call rejected by protection driver. 
Caller Process:
chrome.exe

Parameter:
FuncID=74H, RetAddr=17005CH 
Comment 12 by defconoii, Sep 02, 2008
as u see symantec is blocking the processes from executing with its protection driver
Comment 13 by patt.chris, Sep 02, 2008
And so symantec it is...let's see....
Comment 14 by patt.chris, Sep 02, 2008
Confirmed. 
Comment 15 by chinchy, Sep 02, 2008
I tried adding chrome.exe to the exceptions list, but that didn't seem to work.
Comment 16 by mike.graser, Sep 02, 2008
I've disabled Endpoint Protection completely and it still doesn't start.
Comment 17 by jdbadluck, Sep 02, 2008
I am using a similar setup to the other users (XP3, Sym Endpoint Protection), but
disabling SEP didn't resolve the issue. Attempted multiple uninstalls, epic fail.
Comment 18 by joakim.ostlund, Sep 02, 2008
I see the same problem, with FuncID=BAH.
Comment 19 by defconoii, Sep 02, 2008
You must uninstall application protection within add/remove programs for chrome to 
work
Comment 20 by chinchy, Sep 02, 2008
Unfortunately, uninstalling application protection is not always an option in an
enterprise environment...
Comment 21 by kzadorozhny, Sep 02, 2008
Same situation here. Win XP SP3, Win 2008 Srv.
Symantec Endpoint Protection v11

Unauthorized NT call rejected by protection driver. 
Caller Process: chrome.exe
Parameter: FuncID=74H, RetAddr=17005CH 

Comment 22 by duncan.ben, Sep 02, 2008
Same issue.
Windows XP, SP 2
Symantec Endpoint Protection also
Comment 23 by jimcoxone, Sep 02, 2008
Same issue as original poster.  XP SP3, SEP v11
Comment 24 by whoiswojtek, Sep 02, 2008
Same issue, XP SP3 symantec endpoint protection
Comment 25 by cja987, Sep 02, 2008
Adding a global exception in SEP didn't fix.


Comment 26 by mal.chromium, Sep 02, 2008
You can try running Google Chrome with --no-sandbox (you need to edit the properties 
of the shortcut you use to launch it).

It looks like a conflict between some DLL injection or hooking that Symantec is doing 
(probably to monitor the app in the name of security) and the sandbox.  

If --no-sandbox does not fix things, another theory is that Symantec's monitor has 
some rule along the lines of "unknown software that tries to use the network should 
be terminated." I'd expect a notification to the user in that case, though.

In any event, this looks like a but we'll have to talk to Symantec about resolving. 
I'll take it and see what I can do.
Status: Assigned
Owner: m...@chromium.org
Labels: -Area-Unknown Area-AppCompat
Comment 27 by finnur@chromium.org, Sep 02, 2008


Summary: The application failed to initialize properly (0xC0000005).
Comment 28 by finnur@chromium.org, Sep 02, 2008
Keyword: C0000005
(I am just trying to assist people in finding this issue - it seems like the search 
does not search by substring, so searching for C0000005 (without the 0x prefix) would 
not reveal this issue).
Comment 29 by jyoti.khetan, Sep 02, 2008
I am facing the same problem! and i have Symantec too
Comment 30 by zephyran, Sep 02, 2008
I'm using symantec too and had same error
but I resolved the problem with --no-sandbox as above.
Comment 31 by onebadpixel, Sep 02, 2008
I am running Vista SP1 and SEP11. Modifying the shortcut with --no-sandbox is
allowing me to start the browser now. I am not sure what the setting does, but would
be interested to learn more.
Comment 32 by claud53, Sep 02, 2008
Hello,

The same error "The application failed to initialize properly (0x00000005).  Press on
Ok to terminate application."

what is --no-sandbox 
Comment 33 by hypetech, Sep 02, 2008
+1 Also running XP with SEP and the --no-sandbox fixed the issue for me.
Comment 34 by claud53, Sep 02, 2008
Hello,

what is --no-sandbox 
Comment 35 by claud53, Sep 03, 2008
Hello,

How to use --no-sandbox 
Comment 36 by claud53, Sep 03, 2008
I asking for help .
Could you help me to solve the problem with chrome.exe
Comment 37 by amit8111, Sep 03, 2008
what is --no-sandbox 

Comment 38 by chw131, Sep 03, 2008
Adding --no-sandbox at the end of the "target" line in the Google Chrome shortcut on 
the desktop icon.  This work around works for my PC w/ XP, SP3, SEP 11.0.2010.25.
Comment 39 by matt...@marcuccio.com, Sep 03, 2008
Right click your shortcut to "Google Chrome" and click Properties.  In the target
text field, add a space then --no-sandbox right after the ending quotation mark.  Run
using this shortcut and it should work :)
Comment 40 by amit8111, Sep 03, 2008
it works....but not sure about the role of --no-sandbox. need more info....
Comment 41 by claud53, Sep 03, 2008
Thank you it works
Comment 42 by claud53, Sep 03, 2008
Thank you it works.
could you explain the role of --no-sandbox
Comment 43 by richmcmillan, Sep 03, 2008
No joy..
I am using Vista Business SP1 with Symantec SEP11
Running chrome --no-sandbox doesnt seem to fix this for me.
Comment 44 by deanm@chromium.org, Sep 03, 2008
(No comment was entered for this change.)
Summary: The application failed to initialize properly (0xC0000005). Sandbox conflict with Symantec Security.
Labels: -OS-All OS-Windows
Comment 45 by avishekumar, Sep 03, 2008
works like a charm..
Comment 46 by sprint.test489, Sep 03, 2008
I have window's vista business SP1, Symantec version 11.0.2000.1567
running chrome with --no-sandbox works fine. 
Make sure you submit a space after the .exe target
Comment 47 by toconklin, Sep 03, 2008
If you are having trouble making the sandbox workaround work - make sure you closed
out of Chrome, then relaunch. 
Comment 48 by robert.bate, Sep 03, 2008
Thanks, --no-sandbox worked.
Comment 49 by widzhit, Sep 03, 2008
thanks, this helped!
Comment 50 by moses.ma...@gmail.com, Sep 03, 2008
Symantec says these steps will fix this issue:
https://forums.symantec.com/syment/board/message?board.id=endpoint_protection11&thread.id=15816

1) Back up the registry on an affected system.
2) Open the registry on the Agent system by entering regedit from a run prompt.
3) Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SysPlant.
4) Open the Start DWORD.
5) Change the value to 4 to disable the drivers.
6) Reboot the system to commit the changes.
Comment 51 by youseeme, Sep 03, 2008
The fix from symantec I assume will only work for unmanaged clients. A managed 
client would reset the reg key on the next policy update.
Comment 52 by beanjosh, Sep 03, 2008
The no sandbox parameter worked for me.  But it seems that disabling a security 
feature of the application to run it is completely unacceptable.  Am I now more 
susceptible to plugin malware or viruses?  It seems like compatibility with the 
nation's largest anti-virus software company would have been tested before release.  
But I do like the browser and the effort to increase competition out there.  I'm 
sure I will love what's to come with the browser.  But until this is fixed, I'm 
saying 'no' to using it for any secure transactions or browsing anything out of the 
ordinary.  Please don't be the new MS and blame Symantec.  There's got to be a way 
to resolve the issue kindly.  Thanks!!!!
Comment 53 by aleleon0, Sep 03, 2008
The   --no-sandbox    fix works fine!  Thank you!
Comment 54 by jaime.madrid, Sep 03, 2008
create a .reg file and put inside the following text and execute it.


[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SysPlant]
"Start"=dword:00000004


enjoy chrome !!
Comment 55 by andrea.giammarchi, Sep 03, 2008
Hi there, I have created a simple Windows GUI (2 buttons) that let you choose how to
fix the problem. Please read more in this post
http://webreflection.blogspot.com/2008/09/google-chrome-fix.html

Kind Regards
Comment 57 by ukexpat, Sep 03, 2008
Thanks Andrea - your little app works like a charm.
Comment 58 by nsylvain@chromium.org, Sep 03, 2008
Hi,

The --no-sandbox option disables the sandbox for the renderer process. That means 
that a flaw in the HTML rendering or Javascript engine could possibly affect your 
system since these 2 modules are not running inside the low-privilege sandbox.

We do not suggest to use this option, this is mostly used for testing.  That said, 
you can use it if you want. Just be careful about what pages you are browsing... and 
don't forget to stop using it when this bug gets fixed.

This option does not change anything for the plugins.

Comment 59 by aaronjacoblord, Sep 03, 2008
Running the no-sandbox option disables a special security feature of Chrome, so this 
might not be the best way to fix it.

http://blogoscoped.com/google-chrome/26
Comment 60 by Parthox, Sep 03, 2008
Thanks Andrea!!!
Comment 61 by Chorton95, Sep 03, 2008
regarding the comment from beanjosh...

"It seems like compatibility with the 
nation's largest anti-virus software company would have been tested before release."

This is a beta version - problems like these are exactly why it is released!  To find 
bugs and fix them.
Comment 62 by defconoii, Sep 03, 2008
exactly, it would be kind of hard for google to test Google Chrome on thousands of 
different computer configurations and thousands of types of software, this is the 
best time for testing 
Comment 63 by aleleon0, Sep 03, 2008
I add to the last comment of Chorton95.  Chrome looks simple, fast, sleek, and light.
 I completely love the vision of Google and hope that this browser reaches its full.
Comment 65 by isaacdforce, Sep 03, 2008
The registry modification in comment 50 (Via the program linked in comment 55) fixed 
this issue and  issue #124  for me.

Comment 66 by Genaro.Hernandez.R, Sep 03, 2008
the --no-sandbox worked for me, thnks a lot
Comment 67 by woytek, Sep 03, 2008
 Issue #124  was marked as a duplicate of this issue.  However, I do not have
Symantec/Norton on this machine, I do not have a SysPlant key in the registry, and I
do not get the same error messages listed here.  While the --no-sandbox option does
seem to make things work, I'm not comfortable doing any further real-world testing
without the sandboxing environment operational.  I'll be anxious to see a fix for
this and to see what it was in the code.  Thanks.
Comment 68 by sandeshjagdale, Sep 04, 2008
The --no-sandbox worked for me. I also have Symantec End Point on my laptop with 
Windows XP SP2.

Comment 69 by phearchyld, Sep 04, 2008
Symantec Doc:
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008090310121448
Comment 70 by julianortega, Sep 04, 2008
The --no-sandbox also worked for me. I also have Symantec EndPoint, HP DX5150, XP
Professional, SP3

Comment 71 by tribune.seo, Sep 04, 2008
Priority 2? Come on . . . it makes it impossible to install Google Chrome on 
thousands of machines. Surely this is worth an escalation!
Comment 72 by dgulabrani, Sep 04, 2008
its beta ~~ this is expected
Comment 73 by doppelfrog, Sep 05, 2008
Are Google products ever *not* beta?
Comment 74 by jabbedxorz, Sep 05, 2008
Google isn't too blame for this... SEP is.
Comment 75 by mlandoll, Sep 05, 2008
It's BETA, these kind of problems are going to happen. No-one is to "blame" for this,
it's BETA. Symantec protects your machine from rogue software hooking onto the stack
, chrome is a piece of malware in symantec's eyes, and rightfully so. Symantec will
be releasing an update to address this issue or google will stop violating whatever
rules it is breaking with the "Protection" software. It's beta...get over it. The fix
will come. However , you should not be bypassing security protocols to surf the web
on a beta browser on a machine unless you are willing to expose the machine
completely to the internet.
Comment 76 by rohit.thakar, Sep 07, 2008
i have no Symantec software. and i dont even have any such registery key as hiven in
comment 50-53 
but i do have comodo firewall, and antivir. are they responsible?
Comment 77 by jroyen, Sep 08, 2008
The problem is SEP - see the article here on how to fix it form SEP's site:
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008090310121448

Worked for me (running xp pro with SEP 11)
Comment 78 by bhoekstra, Sep 08, 2008
I have Windows XP, SP3 - Running Trend Micro Client/Server Security Agent which 
causes an "Ah Snap" message on any web page.  Chrome worked the first time I tried it 
and then the error every time.  The "--no-sandbox" allows Chrome to run.  
Comment 79 by david.ebenezer, Sep 09, 2008
super thanks... no sandbox helped !!


D
Comment 80 by sethgray, Sep 12, 2008
the "--no-sandbox" works brilliantly. THANKS!!!!!!! just don't go to sites you don't
know/trust. and here I thought my IT dept @ work had killed Chrome.
Comment 81 by vishwarup, Sep 14, 2008
The issue of running Google Chrome with Windows XP SP3 is because of a process 
"ctfmon.exe"

To resolve the issue of Google Chrome running with Windows XP SP3 can be resolved by 
following steps:
- Goto Run
- Type "regsvr32 /U msimtf.dll"
- Click on OK
Again,
- Goto Run
- Type regsvr32 /U msctf.dll
- Click on OK

- Now, Reboot the Machine

This will resolve the problem and Google Chrome will start working normally.
Comment 82 by LJonathanQ, Sep 21, 2008
For the record this problem has been solved (for me) with a new release of Symantec 
Endpoint 11.0.3001_MR3. Which was released Sept.17, 2008

I am running Windows XP SP3 and Google Chrome 0.2.152.1.

Thanks,
Jonathan
Comment 83 by j.reverend, Sep 24, 2008
I also updated to Symantec Endpoint 11.0.3001_MR3 but this did not solve the problem
for me. Running Vista SP1.
Comment 85 by mal.chromium, Sep 28, 2008
Changing to Area-BrowserBackend plus a dedicated AppCompat label because 
there are too many Area- labels.
Labels: Area-BrowserBackend AppCompat
Comment 86 by mal.chromium, Sep 28, 2008
(No comment was entered for this change.)
Labels: -Area-AppCompat
Comment 87 by montumodi, Sep 30, 2008
The --no-sandbox also worked for me. I also have Symantec EndPoint, HP , XP
Professional, SP3
Comment 88 by jaimin.desai, Oct 11, 2008
Same issue.. Have XP SP3 and Chrome does not work!
Comment 89 by ke...@risonchu.com, Oct 11, 2008
(No comment was entered for this change.)
Comment 90 by mvitoulis, Oct 13, 2008
I just installed SEP 11.0.3001.2224 in combination with Chrome 0.3.154.0.  I can 
finally say that I no longer need the no sandbox option.  If anyone else has a chance 
to verify, this is a first for me.  I will be installing on other machines today to 
see if this behavior is consistent.
Comment 91 by mal.chromium, Oct 13, 2008
The issue with Symantec Endpoint Protection should be resolved by their MR3 release: 

https://forums.symantec.com/syment/board/message?board.id=endpoint_protection11&thread.id=2733

If you see similar symptoms, but do not have Symantec's software installed, please file a separate issue.
Status: Fixed
Comment 93 by j.reverend, Oct 16, 2008
issue is NOT fixed for me with MR3 update on Windows Vista
Comment 94 by mrmukeshjain, Oct 16, 2008
I am not able to use Chrome..... I tried even by disabling Symante...but things do 
not work. I have Win XP with SP3
Comment 95 by josejuan.nava, Oct 20, 2008
Hi,

I'm using MSWindows Vista 64 (SP1) with Symantec Endpoint 11.0.780.1109 and Chrome
runs perfectly. No workarounds, not a single change I did to get it running.
Comment 96 by rfizal, Oct 31, 2008
i've update the SEP to MR3. It's fixed and NO NEED to use --no-sandbox anymore. I'm 
used XP3 and SEP 11.0.3001.2224

Comment 97 by phajdan...@chromium.org, Dec 29, 2008
 Issue 4770  has been merged into this issue.
Comment 98 by mohitpahuja786, Jan 25, 2009
"--no-sandbox" its working for me also thanks for comment
Comment 99 by jason.radosevich2, Feb 08, 2009
I am having the same problem also. 
Windows XP SP3 Norton Internet Security 2009
Using the --no-sandbox workaround worked, but i really do not trust that. 
Comment 100 by cpu@chromium.org, Feb 12, 2009
Jason,

Have you tried uninstalling or disabling NIS 2009 ?

You are the only report of this situation so far. 
Comment 101 by bugdroid1@chromium.org, Feb 12, 2009
The following revision refers to this bug:
    http://src.chromium.org/viewvc/chrome?view=rev&revision=9733 

------------------------------------------------------------------------
r9733 | cpu@google.com | 2009-02-12 18:01:41 -0800 (Thu, 12 Feb 2009) | 8 lines
Changed paths:
   A http://src.chromium.org/viewvc/chrome/trunk/src/chrome/installer/util/compat_checks.cc
   A http://src.chromium.org/viewvc/chrome/trunk/src/chrome/installer/util/compat_checks.h
   A http://src.chromium.org/viewvc/chrome/trunk/src/chrome/installer/util/compat_checks_unittest.cc
   M http://src.chromium.org/viewvc/chrome/trunk/src/chrome/installer/util/installer_unittests.vcproj?r1=9733&r2=9732
   M http://src.chromium.org/viewvc/chrome/trunk/src/chrome/installer/util/util.vcproj?r1=9733&r2=9732

Test for Symantec SEP
- Versions before 11MR3 crash chrome
- Still need to wire the code.

BUG=38


Review URL: http://codereview.chromium.org/24015
------------------------------------------------------------------------

Comment 102 by mcored, Feb 12, 2009
Guys, this is fixed after SEP MR4
Comment 103 by Abrokwah, Feb 25, 2009
how do i change and apply the --no-sandbox to my google chrome so it works.

Chukay
Comment 104 by dhw@chromium.org, Jul 16, 2009
 Issue 13405  has been merged into this issue.
Comment 105 by willthedevil, Jul 18, 2009
its not just symentec, it can also happen
if u r infrcted by

Internet worm W32.Netsky

chrome was working fine, until i got infected. the issue happened again after i 
formatted the system and i got infected again.
symentec and virus are related?/trying to start the same information sending 
process??
enlighten me!
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