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Issue 159896: Chrome 23 some plugins stopped working - Google Voice, Unity Player
32 people starred this issue and may be notified of changes. Back to list
 
Reported by olegki...@gmail.com, Nov 7, 2012
Chrome Version       : 23.0.1271.64 (Official Build 165188) m
URLs (if applicable) :
Other browsers tested:
Add OK or FAIL after other browsers where you have tested this issue:
     Safari 5:   OK
  Firefox 4.x:   OK
       IE 7/8/9: OK

Google voice plugin failing (which was installed and worked perfectly in Chrome version 22 and older):

What steps will reproduce the problem?
1. Go to gmail
2. Click on "Call phone" icon
3. See the window that says "Please download the voice plugin to make a call."
4. Follow the link to https://www.google.com/intl/en/chat/voice/
5. Click on "Install voice and video chat", which initiates the download of GoogleVoiceAndVideoSetup.exe
6. Run GoogleVoiceAndVideoSetup.exe, no errors
7. Restart the browser
8. Go to step 1, same exact thing


Pretty much the same happens with the Unity player.

What is the expected result?

Plugins working

What happens instead?

Plugins missing, and unable to install

Please provide any additional information below. Attach a screenshot if
possible.

OS: Win 7 Home Premium SP1, 64 bit

Computer: 8GB RAM, tons of free space on disk.


Nov 7, 2012
#1 vfedo...@chromium.org
(No comment was entered for this change.)
Labels: nomedia
Nov 7, 2012
#2 tkent@chromium.org
(No comment was entered for this change.)
Labels: Feature-Plugins
Nov 7, 2012
#3 stuartmorgan@chromium.org
Is the plugin listed and enabled on chrome://plugins ?
Cc: bauerb@chromium.org
Labels: OS-Windows
Nov 7, 2012
#4 olegki...@gmail.com
No, neither of the plugins are listed. However some other ones are there:

Adobe Flash Player

Chrome Remote Desktop Viewer

Native Client

Chrome PDF Viewer

Java(TM) (disabled)

Silverlight 
Nov 10, 2012
#6 stuartmorgan@chromium.org
(No comment was entered for this change.)
Labels: -Area-Undefined Area-Internals
Nov 12, 2012
#7 iacobcatalin@gmail.com
I'm also affected by this issue.

At work I'm developing a plugin. Since today, when I got upgraded to 23.0.1271.64 (Official Build 165188) m, our plugin is not detected anymore on 2 of the computers in our office. Other plugins on my machine are also not detected anymore, including Google Voice, Quicktime, Unity3D and some Yahoo Messanger State plugin.

I only see the following 7 plugins in Chrome's chrome://plugins as opposed to 16 in Firefox's Tools/Addons/Plugins:
Adobe Flash Player - Version: 11.5.31.2
Location:	C:\Program Files (x86)\Google\Chrome\Application\23.0.1271.64\PepperFlash\pepflashplayer.dll

Windows Media Player - Version: 1.0.0.8 (Disabled)
Location:	C:\Program Files (x86)\Mozilla Firefox\plugins\np-mswmp.dll

Chrome Remote Desktop Viewer
Location:	internal-remoting-viewer

Native Client
Location:	C:\Program Files (x86)\Google\Chrome\Application\23.0.1271.64\ppGoogleNaClPluginChrome.dll

Chrome PDF Viewer
Location:	C:\Program Files (x86)\Google\Chrome\Application\23.0.1271.64\pdf.dll

Adobe Reader - Version: 10.1.4.38 (Disabled)
Location:	C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Browser\nppdf32.dll

Java(TM) - Version: 6.0.370.6
Location:	C:\Windows\SysWOW64\npdeployJava1.dll

Looking with Process Monitor from SysInternals I can see that chrome.exe is enumerating the MozillaPlugins registry key and is finding our plugin and npgoogletalk.dll and is even doing successful CreateFileMapping and Load Image operations on them.

I found an entry in HKLM\Software\Wow6432Node\MozillaPlugins\@java.com/DTPlugin,version=1.6.0_37 which has a Path key with a value of C:\Windows\SysWOW64\npdeployJava1.dll which would explain why the Java plugin above gets loaded. However HKLM\Software\Wow6432Node\MozillaPlugins has more entries, including our plugin and they don't get loaded.

If I change the Path of HKLM\Software\Wow6432Node\MozillaPlugins\@java.com/DTPlugin to an invalid value (change the dll extension to test for example) than I get 11 plugins instead of 7 in Chrome, so certain entries in MozillaPlugins can influence whether other entries get loaded or not. The 11 entries are the 7 above without the Java one I just disabled, plus these:

Google Talk (2 files) - Version: 3.10.2.10212
Location:	C:\Users\catalin.CEBRA\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll
Location:	C:\Users\catalin.CEBRA\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll

QuickTime Player (7 files) - Version: 7.7.2 (1680.56) (Disabled)

Java(TM) - Version: 6.0.230.5 Download Critical Security Update
Location:	C:\Program Files (x86)\Mozilla Firefox\plugins\npdeployJava1.dll

Google Update - Version: 1.3.21.124
Location:	C:\Users\catalin.CEBRA\AppData\Local\Google\Update\1.3.21.124\npGoogleUpdate3.dll

VirtuoCity 2.6 - Version: 2,6,0,8
Location:	C:\Users\catalin.CEBRA\AppData\Roaming\VirtuoCity Browser Plugin 2.6\NPV3DComponents.dll

The last one is an older version of our plugin. However, this is still not the complete list, Unity, our newer versions of the plugin and the Yahoo plugin are still missing. Presumably another one of the entries in this new list is blocking the others. Any idea why the presence of the C:\Windows\SysWOW64\npdeployJava1.dll would stop Chrome 23 from loading other plugins?

Since this affects our company's product I'm highly interested in getting it solved as soon as possible so I'm available for anything you want me to test or extra information you want me to provide.
Nov 14, 2012
#8 bauerb@chromium.org
 Issue 147634  has been merged into this issue.
Cc: vivi...@chromium.org smok...@chromium.org tkonch...@google.com
Nov 14, 2012
#9 bauerb@chromium.org
(No comment was entered for this change.)
Status: Untriaged
Nov 14, 2012
#10 iacobcatalin@gmail.com
Here are 2 logs for starting Chrome with --debug-plugin-loading --enable-logging --v=1 and loading chrome://plugins in the 2 cases:

* 7 plugins listed because npdeployJava1.dll in in the registry in MozillaPlugins
* 11 plugins listed because I renamed npdeployJava1.dll to npdeployJava1.dll.test in the registry


If I diff the 2 logs they look quite similar but both of them have:
[1784:828:1114/160139:ERROR:plugin_list.cc(395)] Loading plugin C:\Windows\SysWOW64\npdeployJava1.dll
and then these suspicious looking messages:
[1784:828:1114/160139:ERROR:plugin_list.cc(395)] Loading plugin disabled
[1784:828:1114/160139:ERROR:plugin_lib_win.cc(28)] Could not get version info for plugin disabled

chrome_debug.7plugins.log
30.8 KB   View   Download
chrome_debug.11plugins.log
60.5 KB   View   Download
Nov 14, 2012
#11 bauerb@chromium.org
Interesting. In both cases, we inspect the same set of plug-ins, but renaming Java somehow removes the other plug-ins. And looking for a file "disabled" is also weird, although that might just be garbage in the registry.
Cc: jam@chromium.org ana...@chromium.org cpu@chromium.org
Nov 14, 2012
#12 iacobcatalin@gmail.com
Indeed, the "Loading plugin disabled" message appears because in HKLM\SOFTWARE\Wow6432Node\MozillaPlugins\@microsoft.com/GENUINE I have a Path with a value of disabled.

So all in all, the logs don't seem to show anything wrong. Is there more logging that I could enable?
Nov 14, 2012
#13 vivi...@chromium.org
(No comment was entered for this change.)
Labels: OS-Mac
Nov 14, 2012
#14 chrisobr...@gmail.com
After  Issue 147634  was merged into this one, I want to make sure it is noted that Silverlight does not work at all in chrome 23.
Nov 14, 2012
#15 bauerb@chromium.org
Vivian, could you file a separate bug for the Mac issue? I have a fix, but it's for a Windows-only bug.

Chrisobrien89, can you elaborate? I know that not everyone can reproduce that Silverlight is broken, so if your issue is not Windows-only, please also file a new bug.
Status: Started
Owner: bauerb@chromium.org
Cc: -bauerb@chromium.org
Labels: -OS-Mac
Nov 14, 2012
#16 chrisobr...@gmail.com
windows 8 
23.0.1271.64

Microsoft Silverlight is installed on my computer and works with other browsers. Silverlight does not appear in the list of plugins, and any site that uses silverlight (such as netflix) says it is not installed.
I only have access to Windows, so I could not say if it occurs on other systems. This was already detailed in  issue 147634 , but it was merged into this one.
Nov 14, 2012
#17 bauerb@chromium.org
Ok, that looks like it's this issue, so it's being taken care of :)
Nov 14, 2012
#18 chrisobr...@gmail.com
I reinstalled windows on an unrelated matter, before i installed Chrome, I installed silverlight first. After doing this I noted silverlight as indeed in the plugins list, and netflix is working.
Nov 15, 2012
#19 al...@basservices.net
Hi I am having a similar issue with the plugins. It started after upgrading to windows 8. I am not in metro ui and none of the plugins load.

I tried it with v23 and v25 but I had no luck with neither of them.
chrome_debug.log
74.6 KB   View   Download
Nov 15, 2012
#20 al...@basservices.net
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin C:\Program Files (x86)\Google\Chrome\Application\25.0.1323.1\PepperFlash\pepflashplayer.dll
 
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin internal-remoting-viewer
 
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin C:\Program Files (x86)\Google\Chrome\Application\25.0.1323.1\ppGoogleNaClPluginChrome.dll
 
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin C:\Program Files (x86)\Google\Chrome\Application\25.0.1323.1\pdf.dll
 
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin C:\Users\alper\AppData\Local\Google\Chrome\User Data\Default\Extensions\aepeildmfnnehghlknddebgjghlompfe\1.0_0\npwebsitelogon.dll
 
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Browser\nppdf32.dll
 
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin C:\Users\alper\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll
 
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin C:\Users\alper\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll
 
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
 
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
 
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect32.dll
 
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin C:\Program Files (x86)\DivX\DivX OVS Helper\npovshelper.dll
 
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin C:\Program Files (x86)\DivX\DivX Plus Web Player\npdivx32.dll
 
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin C:\Program Files (x86)\Google\Update\1.3.21.124\npGoogleUpdate3.dll
 
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
 
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin C:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrl.dll
 
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll
 
[12088:11384:1115/120530:ERROR:plugin_lib_win.cc(48)] Plugin WildTangent Games App Presence Detector has bad MIME types, skipping
 
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
 
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin C:\Users\alper\AppData\Local\Google\Update\1.3.21.124\npGoogleUpdate3.dll
 
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin C:\Users\alper\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll
 
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin C:\Users\alper\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll
 
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin C:\WINDOWS\SysWOW64\npDeployJava1.dll
 
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_4_402_287.dll
 
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin C:\Windows\system32\Adobe\Director\np32dsw.dll
 
[12088:11384:1115/120530:ERROR:plugin_list.cc(278)] Loading plugin D:\Program Files\Adobe\Acrobat 10.0\Acrobat\Air\nppdf32.dll 

Nov 15, 2012
#21 bauerb@chromium.org
I have a fix for it that should land soon.

In the mean time, you can work around this issue by uninstalling unnecessary plug-ins. In your case, it looks like you have two versions of the Adobe Reader plug-in installed (D:\Program Files\Adobe\Acrobat 10.0\Acrobat\Air\nppdf32.dll and C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Browser\nppdf32.dll), so you could try uninstalling one of them, which is not a bad thing in general.
Nov 15, 2012
#22 bugdro...@chromium.org
The following revision refers to this bug:
    http://src.chromium.org/viewvc/chrome?view=rev&revision=167979

------------------------------------------------------------------------
r167979 | bauerb@chromium.org | 2012-11-15T19:16:12.441954Z

Changed paths:
   M http://src.chromium.org/viewvc/chrome/trunk/src/webkit/plugins/npapi/plugin_list_win.cc?r1=167979&r2=167978&pathrev=167979
   M http://src.chromium.org/viewvc/chrome/trunk/src/webkit/plugins/npapi/plugin_list.cc?r1=167979&r2=167978&pathrev=167979
   M http://src.chromium.org/viewvc/chrome/trunk/src/webkit/plugins/npapi/plugin_list.h?r1=167979&r2=167978&pathrev=167979

Remove PluginList::RemovePlugin() and directly remove old plug-ins from plug-in list instead.

In the old version, removing the plug-in would modify the contents of the passed in parameter (which is a reference!), so we would keep on removing other plug-ins after it. Face, meet palm.


BUG=159896


Review URL: https://chromiumcodereview.appspot.com/11369247
------------------------------------------------------------------------
Nov 15, 2012
#24 al...@basservices.net
Aha. :) Uninstalling acrobat reader fixed my problem. Thank you Bauerb. I had tried everything.

Nov 15, 2012
#25 iacobcatalin@gmail.com
Great to see that it's solved!

Do you have an estimate when the fix will be available in an update that is pushed to everybody? I would say it should qualify for inclusion in 23.something since it potentially affects a lot of people and a lot of plugins.
Nov 15, 2012
#26 bauerb@chromium.org
Not sure if we can get it into an M23 update, but M24 should be out soon :) I think it qualifies as a stable release blocker for 24.
Labels: ReleaseBlock-Stable Mstone-24
Nov 15, 2012
#27 bauerb@chromium.org
Also, the fix is super-easy :)
Labels: Merge-Requested
Nov 15, 2012
#28 dhar...@chromium.org
Once QA verifies the fix in tomorrow's canary, I'll approve the merge.
Nov 15, 2012
#29 bauerb@chromium.org
Thanks! It's a bit tricky to verify (or reproduce) if your system doesn't happen to have the right configuration of plug-ins though, as you need to have two different versions of the same plug-in installed. Ping me if you need help.
Nov 19, 2012
#30 ligim...@chromium.org
Works fine in the current canary - 25.0.1329.0( Official Build 168464)
Cc: ligim...@chromium.org
Labels: QA-Verified
Nov 19, 2012
#31 dhar...@google.com
(No comment was entered for this change.)
Labels: -Merge-Requested Merge-Approved
Nov 19, 2012
#32 wrathwo...@gmail.com
So I'm having the same problem and the work-around you've mentioned has failed to work for me. I've gone and removed all unnecessary plugins and a few plugins that should be in the list are still not appearing. Hopefully the fix will be pushed to the masses soon but any ideas in the mean time?
Nov 20, 2012
#33 bugdro...@chromium.org
The following revision refers to this bug:
    http://src.chromium.org/viewvc/chrome?view=rev&revision=168781

------------------------------------------------------------------------
r168781 | bauerb@chromium.org | 2012-11-20T10:56:03.148739Z

Changed paths:
   M http://src.chromium.org/viewvc/chrome/branches/1312/src/webkit/plugins/npapi/plugin_list_win.cc?r1=168781&r2=168780&pathrev=168781
   M http://src.chromium.org/viewvc/chrome/branches/1312/src/webkit/plugins/npapi/plugin_list.cc?r1=168781&r2=168780&pathrev=168781
   M http://src.chromium.org/viewvc/chrome/branches/1312/src/webkit/plugins/npapi/plugin_list.h?r1=168781&r2=168780&pathrev=168781

Merge 167979 - Remove PluginList::RemovePlugin() and directly remove old plug-ins from plug-in list instead.

In the old version, removing the plug-in would modify the contents of the passed in parameter (which is a reference!), so we would keep on removing other plug-ins after it. Face, meet palm.


BUG=159896


Review URL: https://chromiumcodereview.appspot.com/11369247

TBR=bauerb@chromium.org
Review URL: https://codereview.chromium.org/11316101
------------------------------------------------------------------------
Labels: -Merge-Approved merge-merged-1312
Nov 20, 2012
#34 dhar...@google.com
(No comment was entered for this change.)
Status: Fixed
Nov 27, 2012
#36 ligim...@chromium.org
Works fine using 24.0.1312.25 (Official Build 169562)
Status: Verified
Nov 27, 2012
#37 kenjibaheux@chromium.org
Should we try to merge this back to 23?

Any idea about the likelihood of being hit by the bug (this seems to be triggered by multiple versions/instances of the same plugin)?

siedeen: any significant clusters on this issue from Google Feedback? 
Cc: sied...@chromium.org
Nov 27, 2012
#38 sied...@chromium.org
We did see reports of this issue in M23, but for the Silverlight plugin.
Pageviews to this main forum thread is ~100/day, so if the fix is safe to be merged, we should do it.

Reference: https://productforums.google.com/forum/#!topic/chrome/66rF8Lux8R8
Google Feedback Reference: https://goto.google.com/1841395
Nov 27, 2012
#39 sied...@chromium.org
(No comment was entered for this change.)
Labels: Hotlist-ConOps
Nov 27, 2012
#40 kenjibaheux@chromium.org
bauerb@: is this safe enough for a merge to M23? If yes, can you add the right label?Thanks.
Nov 28, 2012
#41 bauerb@chromium.org
Sure, the fix is almost trivial.
Labels: -Mstone-24 Mstone-23 Merge-Requested
Nov 29, 2012
#42 kar...@google.com
ok sg pls merge to 1271
Labels: -Merge-Requested Merge-Approved
Nov 29, 2012
#43 bugdro...@chromium.org
The following revision refers to this bug:
    http://src.chromium.org/viewvc/chrome?view=rev&revision=170234

------------------------------------------------------------------------
r170234 | bauerb@chromium.org | 2012-11-29T19:43:28.508600Z

Changed paths:
   M http://src.chromium.org/viewvc/chrome/branches/1271/src/webkit/plugins/npapi/plugin_list.cc?r1=170234&r2=170233&pathrev=170234
   M http://src.chromium.org/viewvc/chrome/branches/1271/src/webkit/plugins/npapi/plugin_list.h?r1=170234&r2=170233&pathrev=170234
   M http://src.chromium.org/viewvc/chrome/branches/1271/src/webkit/plugins/npapi/plugin_list_win.cc?r1=170234&r2=170233&pathrev=170234

Merge 167979 - Remove PluginList::RemovePlugin() and directly remove old plug-ins from plug-in list instead.

In the old version, removing the plug-in would modify the contents of the passed in parameter (which is a reference!), so we would keep on removing other plug-ins after it. Face, meet palm.


BUG=159896


Review URL: https://chromiumcodereview.appspot.com/11369247

TBR=bauerb@chromium.org
Review URL: https://codereview.chromium.org/11419234
------------------------------------------------------------------------
Labels: -Merge-Approved merge-merged-1271
Dec 3, 2012
#44 bauerb@chromium.org
 Issue 147634  has been merged into this issue.
Cc: bauerb@chromium.org
Dec 4, 2012
#45 clm911...@gmail.com
i'm not all into this technical stuff, i just want my silverlight to work again..... it was fine until today? makes no sense to me
Dec 5, 2012
#46 jeru...@gmail.com
The way I fixed mine was to download Chrome beta at https://www.google.com/intl/en/chrome/browser/beta.html

Or you could download Canary
https://www.google.com/intl/en/chrome/browser/canary.html

Everything I want to do can be done in Canary. I installed both of them. Silverlight works in both. My Facebook thumbnails still won't open with a click in beta but they will in Canary.
Dec 5, 2012
#47 jeru...@gmail.com
And now the beta version is working for Facebook. Go figure.
Dec 5, 2012
#48 pbommana@chromium.org
Works fine with 23.0.1271.97, Verified using bug using Steps provided in initial bug report.
Dec 10, 2012
#49 mkoenra...@gmail.com
Latest Silverlight plugin NOT detected on Chrome 23.0.1271.95 m

Then I tried Chrome beta and it worked.
Mar 4, 2013
#50 lucian.a...@gmail.com
The DivX Web Player is also not working for me, I think also since version 23. I can't watch these Twit videos for example:

http://twit.tv/show/this-week-in-tech/395

And I think some Flash videos weren't working either. I've noticed it on tumblr, and also on Twit before when they had another Flash/HTML5 player. It never worked on Flash, and it would only work when I was switching to the HTML5 player.

It's been 2 new versions since this started happening. Please fix this already! The videos work fine on Firefox.
Mar 10, 2013
#51 bugdro...@chromium.org
(No comment was entered for this change.)
Labels: -Area-Internals -Feature-Plugins -Mstone-23 Cr-Internals M-23 Cr-Content-Plugins
Apr 5, 2013
#52 bugdro...@chromium.org
(No comment was entered for this change.)
Labels: Cr-Blink
Apr 5, 2013
#53 bugdro...@chromium.org
(No comment was entered for this change.)
Labels: -Cr-Content-Plugins Cr-Internals-Plugins
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