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Before you hit that New Issue button ...
Updated Sep 12, 2011 by ffdixon@gmail.com

I have a question ...

1. Check the FAQ: There are over 100 answers to common BigBlueButton questions in our Frequently Asked Questions.

2. Search the mailing lists: There are three mailing lists that you can search for answers.

3. Post your question: If your search doesn't find an answer, please join the respective list and post your question.

I think I've found a bug ...

If you've found a bug (or would like to make an enhancement request), we'd like to hear about it.

To reduce the duplication of submissions, we ask you take a few moments and go through the steps below.

1. Search the Issues database: Search the complete issue database to see if someone has already reported the defect or made the enhancement request. If you find a match, add your comments to the issue (don't create a new one!) and feel fee to vote (star the issue) for its resolution.

2. Post to bigbluebutton-dev: If you are not a BigBlueButton developer, we ask that you first post to BigBlueButton-developers mailing list.

  • For a defect post: Please provide the host operating system, the version of the browser, the version of BigBlueButton (the build number is visible in the lower left-hand corner), and the output of sudo bbb-conf --check if it's a server issue.
  • For an enhancement request post: Let us know how we can make BigBlueButton better. Give us a use case or user story. Well thought out requests will get more attention and usually create a spirited discussion.

There are over 1000 members of bigbluebutton-dev, and all of the core developers monitor the list daily (sometimes hourly!). When you post you'll get a quick response which will lead to either (a) resolution, (b) a request for you open a new issue, or (c) we'll go ahead and open one for you.

When creating a new issue, please add a url to the original discussion in bigbluebutton-dev.

Go to BigBlueButton Issues List

Grid view: Stars - Priority - Status - Assigned

Labels: Stability - Usability - Performance - Localization - Research

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