astcti2

Asterisk CTI 2

Introduction

AsteriskCTI

In my idea AsteriskCTI should be basically a multi-platform “easy to use” client/ server CTI solution integrated with the Open Source Digium’s Asterisk PBX Server.

C.T.I. is an acronym of Computer Telephony Integration: so a CTI is a software that makes possible to transfer from the telephone interface to the client PC a set of useful informations like calling party telephone number, digits grabbed by IVRs and so on. This information should be made available to a client software for database queries and/or other usage.
Actually, the advent of Web 2.0 technologies has to reflect on the concept of CTI: today a lot of back-office softwares runs like web pages into browsers, and thus the most important innovation that a new CTI platform can carry is the web integration. Call Data generated on the PBX logic should be passed to a middle-ware able to perform the most disparate operations such as execute an external application or open a browser, allowing to transfer them the variables as telephone parameters.

This new model make possible to build callcenter logic without the knowledge of complex API manageable only with advanced C/C++ skills, like TAPI.

Finally, this application should be available and runnable, client and server, on all (or almost all) modern operating systems: to achieve this objective I’ve selected, after trying various solutions (like mono/.net on GTK), to use the QT toolkit and – by consequence - C++ language. QT seems to be very easy to learn, very quick and stable, really multiplatform and now also with a multiplatform IDE. The same sources can be ported from Win32 to Linux just by compiling and packaging them.

Development

Project documentation is avaiable as PDF and OpenOffice odt source in the SVN Area. Take a moment to read it The project requires the following skills:

  • C++ / Qt for AsteriskCTI Client and AsteriskCTI Server
  • PHP 5.x for AsteriskCTI Configurator web frontend
Actually the development effort is made on the Server part.


Help Us

Like all opensource projects, also this needs developers to grow quick and stable.

Some video tutorials and suggests about development environment are avaiable. Take a look and begin develop right now!

Project Information

  • License: GNU GPL v3
  • 13 stars
  • svn-based source control

Labels:
Asterisk CTI QT4 cplusplus