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Issue 8942: Sprint/HTC EVO 4G 30FPS cap on 2D (Canvas) and 3D (GL)
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Status:  Declined
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Closed:  Jan 2011


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Reported by mikephenix@gmail.com, Jun 8, 2010
After purchasing the EVO 4G I noticed that some emulators (NESoid, SNESoid, etc.) and general webpage and menu scrolling seemed a little 'slow' compared to the previous phone I had (samsung moment).  After some research, it would appear that there is a 30fps (frames per second) cap when running both 2d and 3d apps on the EVO.  I quick test can be done by installing the fps2d app and running it.  It should show the average fps as 30 instead of 60, which I thought should be the norm for snapdragon processor android phones.

This issue looks to have been reported on the Motorola Droid after updating to android 2.1, so it would appear to either be an issue with android 2.1 (unlikely since reports indicate that the Nexus One doesn't have this issue...which I cannot verify as I don't own this phone), or some OEM specific changes done to the OS by Sprint/HTC (EVO) and Verizon (Droid).
Jun 10, 2010
#1 mikephenix@gmail.com
Reports are that Android 2.2 resolves the 30fps issue with the Motorola Droid.  For anyone who may have installed android 2.2 on their EVO, if they can report if the app fps2d shows average fps as either 30 or 60.
Jun 10, 2010
#2 daniel.n...@gmail.com
I can confirm that the issue exists in 2.2 running on the EVO - 30 fps.
Jun 10, 2010
#3 abiezer....@gmail.com
I see the same issue. My framerate on any type of test never passes 30. Menus also seem jumpy compared to my old moment.
Jun 10, 2010
#4 youngbre...@gmail.com
we need to get this fixed the hero avergaed 57fps in comparison. that is unacceptable
Jun 10, 2010
#5 JustinSh...@gmail.com
We don't have an "official" build of Froyo to test; just an SDK build, which may or may not be code-complete.

Anyway, it'd be nice to have a statement from HTC and/or Google (Romain Guy did cite that Google's intention was and always will be a target of 60 FPS), but clearly something is amiss here. HTC, perhaps?

I'm starting to think this is an Adreno 200 display driver limitation. Thoughts?
Jun 10, 2010
#6 wnpi...@gmail.com
Can't be a driver limitation. When you flash the experimental froyo rom, you can clearly see the boot "neXus" animation at a smooth 60fps...Until it gets to the OS. Then its back to 30fps land. Also, the Nexus one has the same exact gpu. Yet it does not have this problem.
Jun 10, 2010
#8 bgoge...@gmail.com
Flagship phone, let's get this resolved please!
Jun 10, 2010
#9 sirebral...@gmail.com
This is quite sad, my year old MotoDroid is outperforming my shiny new EVO, ouch!
Jun 10, 2010
#12 mecha2...@gmail.com
This is ridiculous. I'm putting myself in a two year contract with Sprint to use the best Android device around, and it's performing worse than an HTC Hero. We're not paying through the nose to be screwed over.
Jun 10, 2010
#13 email.ne...@gmail.com
While I don't think this is the right venue for this, I will go ahead and star the issue as something that should not have happened. It's not technically a bug with Android, and I highly doubt Google can really do anything about it as it was a decision made by HTC and/or Sprint.
Jun 10, 2010
#14 mikephenix@gmail.com
I posted here because at this time, I can't say definitively if the problem is with android (google), or changes made by HTC/Sprint.  Hopefully by making people aware of the issue, perhaps someone will make a statement regarding what is causing the 30 FPS cap.
Jun 10, 2010
#15 jordanclay2003@gmail.com
I can notice fps going down on the camera when changing from good lighting to bad lighting. And I have the froyo 2.2 test build and I can confirm fps2d runs at 30 fps on that too. This is a real bummer. I also think it had something to do with htc. same processor as the nexus one. But the nexus ones camera doesn't slow down like that.
Jun 10, 2010
#17 infamous...@gmail.com
this is not here to complain about your Evo not being the "latest and greatest"... this should be for Devs to discuss on how to fix it.
Jun 10, 2010
#18 surge3@gmail.com
Unreal...HTC never ceases to amaze me -- it's unreal how many stupid stunts and retarded bugs make it to the end users.  I feel sorry for all you people that just dropped all that money + 2 years contract on a phone with a 4 inch screen that's limited to 65k colors and 30fps...uber fail.  
Jun 10, 2010
#20 shane.d2...@gmail.com
Tilt, touch pro, etc. were windows mobile weren't they? :S

Jun 10, 2010
#21 wnpi...@gmail.com
It's not fair when some of us had to pay $500+ for a device that performs worse than a 2 year-old t-mobile G1. It does detract from the experience, and for a flagship phone that is helping android get further into mainstream, this is unacceptable. 
Jun 10, 2010
#22 cmurad00
@wnpixel

If you had to pay more than $450 for the phone before tax then you got ripped off

I am also of agreement that this is an HTC issue first - Sprint issue second and Google issue tertiary 
Jun 10, 2010
#23 wnpi...@gmail.com
@cmurad00 I didnt actually have to pay 500+, I paid $199. But some people have. Of course including tax.
Jun 10, 2010
#24 cary328is
Thank you for bringing this issue to everyones attention.i hope that it can be resolved soon

Jun 10, 2010
#25 bcole1...@gmail.com
plz get it fixed or sprint gets it back before july 4th
Jun 10, 2010
#26 troyho...@gmail.com
please fix this asap OR IM TAKING IT BACK!!!! (haha--ya right).  would be nice to see it fixed though :)
Jun 10, 2010
#27 spyngame...@gmail.com
i just ordered it last night i hope this is fixed asap or ill be considreing
a newer phone hopefully i dont get to desperate for jobs iphone 4 ackk such
crappy shit
Jun 10, 2010
#28 wnpi...@gmail.com
Here's the thread on HTC's site. We should also post there since this is HTC's fault.

http://community.htc.com/na/htc-forums/android/f/94/p/3186/12853.aspx
Jun 10, 2010
#29 RRKennedy69@gmail.com
Paid full price for this bad boy and I am not gotta stand for this HTC missing driver crap. 
Jun 11, 2010
#30 clark.th...@gmail.com
come on HTC. Hit us with a update that fixes this.
Jun 11, 2010
#31 travis.f...@gmail.com
Come on guys.. We spend a lot of money for these phones...
Jun 11, 2010
#32 mayzard
While this may not be Google's error, I hope that they can push some buttons and get a response out of someone from HTC or Sprint. I will be returning my phone if this is a permanent issue.
Jun 11, 2010
#33 dezignpr...@gmail.com
This is disappointing....
Jun 11, 2010
#34 elena.ru...@gmail.com
If there is no hew by the end of the month for a fix ,
 I will return my EVo to Sprint , go on Verizon!
Jun 11, 2010
#36 johnnyma...@gmail.com
I hope there is a fix soon!!  This is very disappointing for a high end device!

Jun 11, 2010
#37 mili...@gmail.com
Please guys.  Stop making "Me too" posts.  It doesn't help solve the problem and is actually counter productive to getting the bug fixed.  The best way to get this fixed is to increase the number of votes on the bug.  Unfortunately there is no way in this defect reporting system to vote for a fix and not get email notifications.  Every time some one comments "I see the problem as well", it sends a message to every one who has starred it.  Right now 200+ people.  If it gets annoying, people will discontinue starring it.  So unless there is some new info that can be added, just vote for the bug. 
Jun 11, 2010
#40 mayzard
@wnpixel Thanks! I look forward to hearing their response. I have also contacted them, and if I hear anything I will report it back here as well.
Jun 11, 2010
#41 wnpi...@gmail.com
My apologies, I actually got a response from one of Sprint's executive team. Not HTC. Im sure that's just as good, since they have direct contact with HTC and are actively working with them to deliver firmware updates.
Jun 11, 2010
#42 JakeHilb...@gmail.com
This makes Gameboid run poorly :(
Jun 11, 2010
#43 fredydar...@gmail.com
@wnpixel Hi, did this person from the executive team actually tell you they would address the fps issue in the firmware update?
Jun 11, 2010
#44 wnpi...@gmail.com
No. Here's what he said:

"Thank you for the feedback and I apologize if this is causing you issues.  I have asked our product and handset team to investigate and we will follow up with you afterwards."
Jun 11, 2010
#45 speedrac...@gmail.com
Hey, me too! *just poking fun at you, milindr*

Honestly, I say we should all just e-mail HTC and Sprint about this issue at least twice a week if not more until it's fixed. I've sent 4 already, 2 to each since I've noticed this. I was wondering why on my Hero that changing screens seemed almost too fluid to be true when compared in-hand against my Evo. I have noticed however, that if you drag your finger EXTREMELY slowly (just slowly rake it across the screen instead of flicking) it seems to be smooth. If you flick, it seems as though it misses almost half the frames of the animations.
Jun 11, 2010
#46 soundshi...@gmail.com
Just ran the fps test on my old G1 I gave my daughter. Scored a 58. Starred
the issue and am writing Sprint and HTC.. Encourage other android users to
do the same.  Sorry for the post, no rant here. Good luck to everyone

Comment #45 on  issue 8942  by speedracer1991: Sprint/HTC EVO 4G 30FPS cap on
2D (Canvas) and 3D (GL)


https://code.google.com/p/android/issues/detail?id=8942
Hey, me too! *just poking fun at you, milindr*

Honestly, I say we should all just e-mail HTC and Sprint about this issue at
least twice a week if not more until it's fixed. I've sent 4 already, 2 to
each since I've noticed this. I was wondering why on my Hero that changing
screens seemed almost too fluid to be true when compared in-hand against my
Evo. I have noticed however, that if you drag your finger EXTREMELY slowly
(just slowly rake it across the screen instead of flicking) it seems to be
smooth. If you flick, it seems as though it misses almost half the frames of
the animations.
Jun 11, 2010
#47 the.matt...@gmail.com
Back in the old days of CRT's, there used to be something called V-Sync to prevent image tearing if the FPS was not matched with the displays refresh rate.  This has fallen to the wayside as refresh rates are less of an issue because of standards and display technology.  Is it possible that HTC/Google/Android driver developers have somehow poorly implemented V-sync and accidentally had it sync to 30 Hz instead of 60 Hz?  The way the FPS hovers around 30 and sometimes jumps up before it throttles behaves exactly how V-sync did.  If someone could look into the display drivers and see if there's any mention of V-sync or any of its acronyms, it may lead us to an answer.  Or it may lead us no where...
Jun 11, 2010
#48 mleahy....@gmail.com
Glad to see this get a bug and wider blog coverage. I noticed this issue immediately when I got my hands on an EVO 4G at the end of May. I am soon releasing real time app middleware called TyphonRT, but released a very basic 2D test after the Droid 2.1 update (same app will show bad 2D capping on the EVO 4G too):
http://www.typhon4android.org/androidbugs/droid2dtest-21/

I also have a 3D test and it clearly shows the EVO 4G 3D capping. It’s a straight up defect as the Nexus One running the same Snapdragon processor as the EVO 4G with stock 2.1 or the FroYo RC doesn’t have this particular improper capping issue. One is smooth as butter (N1) and EVO 4G run around 30 FPS with variability as wide as 15-45 FPS on upper bounds (standard deviation 8-10 sounds about right). The G1 runs the simple 2D & 3D test cases at 58-60 FPS.

Here are some interesting observations:
Here is the kicker in my 3D test I can throttle the rendering speed and with OpenGL ES that means how fast one calls eglSwapBuffers. If I call it over 30hz the improper capping kicks in and here is the very strange part. If I then set the swap buffer rate to 15hz it takes 10-20 seconds for the improper capping to stop and things to lock to 15hz. If I raise the rate to 30hz it doesn’t trigger the improper capping and frame rate is locked at 29-30FPS with _no variability or deviation_. That is the crucial aspect of this test is that with capping from the software side under my control I can lock it at 30hz and there is no variability (15-45FPS) and it’s rock solid. If I raise calling swap buffers back to 60hz then the improper capping kicks in again and if lowered below the threshold (~30hz) it takes 10-20 seconds to lock to the actual rate eglSwapBuffers is called. In comparison the the unaffected N1 running 2.1 or FroYo RC switches immediately to whatever rate eglSwapBuffers is being called at... 

It seems like there is a code path that takes over control of eglSwapBuffers from the app after a certain threshold is reached. Unfortunately this code path stays activated for far too long even when eglSwapBuffer is called below the threshold. Of course the variability (15-45FPS w/ standard deviation of around 8) also shows a symptom of improper capping.
Jun 12, 2010
#49 vocalcl...@gmail.com
This is a real shame, I was planning on buying this phone in July.

I hope it's fixed by then or I might have to get the Nexus one : [
Jun 12, 2010
#50 tba...@gmail.com
It is a great phone am happy with it.You can not tell in everyday use.
Jun 12, 2010
#51 mental.t...@gmail.com
moo
Jun 12, 2010
#52 vocalcl...@gmail.com
@tbaxte

I personally cannot live with this, I need 60fps on my phone.

I am very excited for ZodTTDs PSX emulator and a lot of the games I wanna play on it run Native 60FPS.

I would notice this for sure.
Jun 12, 2010
#53 dellepp...@gmail.com
C'MON HTC AND GOOGLE!!!!! Dont Hinder this BEAST!!

FIX! FIX! FIX! FIX!!!!
Jun 12, 2010
#54 kakep...@gmail.com
Apparantly nexus one has same problem see engadget

Comment #53 on  issue 8942  by dellepps87: Sprint/HTC EVO 4G 30FPS cap on 2D
(Canvas) and 3D (GL)


https://code.google.com/p/android/issues/detail?id=8942
C'MON HTC AND GOOGLE!!!!! Dont Hinder this BEAST!!

FIX! FIX! FIX! FIX!!!!
Jun 12, 2010
#55 saturno....@gmail.com
Please fix this issue!  This is keeping me from buying this phone!  I am a 10 year Sprint user ready to make the jump to a data plan.  I want the EVO but it MUST do 60FPS like every other HTC phone!

FIX please! :-)

Jun 12, 2010
#56 thereape...@gmail.com
I'm sick of HTC fucking up their phones in various ways. This goes all the way back to the days of the Kaiser / TyTn II, and subsequently the Touch Pro / Touch Pro 2. All sets of devices have had various performance issues when it comes to general video output. Now we find that HTC has purposefully halved the potential performance of the hottest Android device ever released, to what reasoning I shall never even begin to comprehend. 

All I know is, we need a fix and we need it NOW. If HTC can't cease this nonsense, I'm going to have to look elsewhere for my smartphone fix. It's almost enough to make one get an iPhone or switch carriers just so we can get an Android device that works the way it should. 

What doesn't make sense above all else is the fact that HTC's other Android super phone, the HTC Incredible on Verizon, is completely devoid of these performance issues. Why, then, does the EVO have to suffer so?
Jun 12, 2010
#57 Baler...@gmail.com
Maybe they don't want us going fast, like a rev limiter, maybe its DANGEROUS!
Jun 12, 2010
#58 themys...@gmail.com
@thereapersson - crippled video output has always been an HTC thing, probably to save money on purchasing the appropriate drivers from Qualcomm as their business model is having an all-inclusive chip and the drivers must be purchased for full utilization.  It happened on the Tilt, TP1/TP2, and now the EVO.  Maybe since it is a Sprint-specced phone, they specifically instructed HTC to omit this part, probably to save money on the equipment.

Or it could be as simple as a bug in the HDMI output causing it, no one knows since HTC is remaining tight-lipped on the issue.  Anyone care to take a wager on the fact this issue may NEVER get fixed by HTC?  Class action lawsuit if not fixed?  Perhaps HTC will allow us to run Vanilla Android for us loud folk if it is a SenseUI issue?

I'm just speculating on all the possible causes.
Jun 12, 2010
#59 vocalcl...@gmail.com
@kakepner
Link to Nexus one with this problem?
Jun 12, 2010
#60 j.cohan...@gmail.com
Its sad to see such an amazing device fall short in the category it was PRAISED for HIGH QUALITY VIDEO OUTPUT ON THAT 4.3 INCH SCREEN....... my Hero performed better in this category..... sad
Jun 12, 2010
#61 euromini...@gmail.com
How can this be possible!! HTC you better get this fixed!! Sprint make sure this gets fixed!!!
Jun 12, 2010
#62 euromini...@gmail.com
How can this be possible!! HTC you better get this fixed!! Sprint make sure this gets fixed!!!
Jun 12, 2010
#63 mmikerro...@gmail.com
i paid and got an extra ten dollars a month for a high end headset the games look choppy imma cancel my contract if i dont see this update soon either way i got 30 days
Jun 12, 2010
#64 mmikerro...@gmail.com
i paid and got an extra ten dollars a month for a high end headset the games look choppy imma cancel my contract if i dont see this update soon either way i got 30 days
Jun 13, 2010
#65 kael2...@gmail.com
Needs to be fixed for Sprints sake. They gained a fair amount of marketplace with this device, this will send people back to AT&T and the IP4.
Jun 13, 2010
#66 vocalcl...@gmail.com
This is Sprints flagship phone, it NEEDS this problem to be fixed ASAP 
Jun 13, 2010
#67 sonwo...@gmail.com
This needs to be corrected.
Jun 13, 2010
#68 jst...@gmail.com
Fix please.
Jun 13, 2010
#69 crab....@gmail.com
Hahaha!!  Another HTC/Sprint mess!!  Someone needs to fix the ASAP!
Jun 13, 2010
#70 Advertis...@gmail.com
Just thought I'd Share...

http://mobilitydigest.com/qualcomms-snapdragon-graphics-video-drooling-is-assured/

Impressive right? Well, as many of you know, Qualcomm faced a ton of criticism along with HTC about the whole driver debacle. Lot’s of finger pointing ensued and the short version of what happen, or as near as I can tell is that "HTC WAS RELUCTANT TO PURCHASE THE NECESSARY DRIVERS AND FEATURES" that were available in Chipsets like the 7200 and 7500 series. So did Toshiba ante up for the full menu of Qualcomm Snapdragon Drivers and features? It sure appears that way. Will HTC also learn from their past mistakes? With the HTC releasing the Thoth, a Qualcomm Snapdragon equipped beast of a device, we can only hope that drivers will be included!

Give us the drivers and get this fixed already!
Jun 13, 2010
#71 arashe...@gmail.com
Wow, another "me too" port out of any of you and I'm going to unstar this thread. I don't even have an EVO 4G and only stared it to get some attention for this issue. I'm tired of Sprint releasing half-assed Android phones. When my contract is over I'm not going to stay on Sprint.
Jun 13, 2010
#72 jpaulu...@gmail.com
Another user on the internet found this error on his phone. Could it be related?

http://i49.photobucket.com/albums/f280/jordanclay2003/eglswapbuffers.jpg
Jun 13, 2010
#73 dmndin...@gmail.com
If I am going to be tied down for two years on Sprint , I would like my evo to perform as well as 60fps,30 fps seems unacceptable when devices as the hero are averging above 55fps. It would be a real shame I'd I have to return my HTC evo 4g.I love my phone thus far,but it has been advertised as this all mighty new phone that will be the best multimedia phone so far. Like the commercial say 1st this 1st that.comparing it to the accomplishments it does in the commercial. Idc about any of that but to see this problem fixed. I left at&t and the iPhone for the evo. But I will go back if this issue isn't resolved before my 30 days are up. Fix this ASAP or iPhone 4 here I come!
Jun 13, 2010
#74 cohangha...@gmail.com
Yet Another problem with HTC.... seems like my Evos going back.... sad
Jun 13, 2010
#75 mikepfei...@gmail.com
C'mon guys, can we get some resolution on this?  These are two of the best hardware/software companies aren't they?  Id hate to get talked down to by a silly apple user.
Jun 13, 2010
#76 ryan.t...@gmail.com
Please fix.
Jun 13, 2010
#77 EricBal...@gmail.com
please fix......
Jun 13, 2010
#78 okamisam...@gmail.com
Well, apparently nobody is really sure if the problem is from HTC, Sprint, or Google.  Google at least has responded and seems to say it isn't from the Android software itself. ( http://groups.google.com/group/android-developers/browse_thread/thread/2ae30c8fd4176d2e/1f0bd2cccc047ac3?show_docid=1f0bd2cccc047ac3 )

Does anyone know of the best numbers to call to report this to Sprint or HTC?  I think the general support numbers are probably decent, but if we're going to get this fixed, Sprint and HTC need to know we actually care about it enough to contact them.   I'd also like Google to tell us if they actually have any idea what this is (since, if they're sure it's not their problem, they should have some clue as to whose problem it is).

Here's the contact info I found from the web:

Sprint:
General email form:  http://search.sprint.com/inquiraapp/contact.jsp
General phone number:  1-888-211-4727
Evo 4G complaint threads:  
http://community.sprint.com/baw/thread/34352?tstart=0
http://community.sprint.com/baw/thread/34303?tstart=0

HTC (No Evo 4G-specific support page yet):
General email form:  http://www.htc.com/www/CS_Mail.aspx
General phone numbers:  http://www.htc.com/www/CA_Hotline.aspx

Please update if you find better contact information.
Jun 14, 2010
#79 wnpi...@gmail.com
Got a call from the Dan Hesse's Office(CEO). Here's what happened: 

1. Sprint has reached out to HTC about this issue. They acknowledge the problem and said they are working on a Firmware update that will address this. However, they could not give us an exact time frame.

2. The engineer at HTC encouraged us to go to HTC support and send emails to them about this issue so it gets more attention internally, and hopefully speed things up.

Also, I asked her to relay a message to Dan Hesse, Saying that this might not seem like a big deal at first, but it is in fact a huge one. Customers, especially those coming from an iPhone, expect their phones to "just work", and even if they don't notice it at first, that 30fps cap will get them frustrated at some point, and they will erroneously attribute it to developer, the phone or Sprint, hurting everyone in the process.

She also said Sprint wants this resolved, but they are pretty much at HTC's mercy right now.

Alright boys and girls, it's time to bother HTC!

Visit HTC support here:
http://www.htc.com/us/support/e-mail
and send your Email to them.
At this time I would advise against sending "template" emails because once they start receiving several of the same they can just filter them out. Remember, they are a huge company, they have the tools. Speak with your heart this time.

THE GUY AT HTC STATED HIMSELF THAT THIS WILL BE THE QUICKEST WAY TO GET A FIX. LETS GET ON IT!

Jun 14, 2010
#80 madhatte...@gmail.com
Just emailed HTC.
Jun 14, 2010
#81 caliskim...@gmail.com
Emailed HTC, keep them going guys! 
Jun 14, 2010
#82 vocalcl...@gmail.com
I emailed them 2 days ago and nothing happened yet.
Jun 14, 2010
#83 Riztn...@gmail.com
Emailed as well
Jun 14, 2010
#84 SamZeb...@gmail.com
Just emailed htc with this message, hopefully it does something:

Hello, I have recently bought an HTC Evo 4G from sprint. This is my second HTC phone I have ever purchased, and it is also the second phone to give me the same issues. I used to be on AT&T and I switched for the Evo. I had an Iphone 3GS, and before that an Iphone 3G, which was an upgrade from an AT&T Tilt/HTC 8925/Kaiser II. The Tilt was my first ever smartphone, and I even switched from Verizon to get it. I was initially happy, but the phone's lack of GPU drivers made it very laggy and unusable over time. I had tried everything, from complaining to HTC and AT&T about this issue, to even using custom made video drivers from developers out there. Neither remedied my feelings of buyers remorse, and so I went for an iPhone, something I never thought I would do. I swore to never buy another HTC product after that, and now because I broke my own promise I'm paying for it again. You dissapoint me once again HTC, my Evo is capped at 30 FPS and you might be losing a customer permanently this time, I'll make sure to never buy another HTC product again if this isn't fixed anytime soon. Along with that, I will never recommend your products to anyone that I know, because this is just outrageous. To top it all off, my phone's screen is improperly grounded, another common issue with the Evo, so whenever I try to use the top-portion of the screen on my desk, it doesn't work. Quality control and dumb money-saving techniques that your company is implementing are what will eventually come back to you to hurt your brand and your customers.

I'm about to return my phone within the next 4 days if I don't get any response or any information regarding the FPS issues. iPhone 4 will just have to be my next phone if this isn't fixed."

Jun 14, 2010
#85 gksmith...@gmail.com
I sent in an email being polite but forthright about how this diminishes the user experience and that it needs to be addressed.
Jun 14, 2010
#86 arthui...@gmail.com
I submitted my email
Jun 14, 2010
#87 clark.th...@gmail.com
Submitted mine as well.

Comment #86 on  issue 8942  by arthuizar: Sprint/HTC EVO 4G 30FPS cap on 2D
(Canvas) and 3D (GL)


https://code.google.com/p/android/issues/detail?id=8942
I submitted my email
Jun 14, 2010
#88 saturno....@gmail.com
Email submitted!

Ref Number: 861325

Jun 14, 2010
#89 bbloo...@gmail.com
Email also submitted to HTC.  Not to mention spoke with someone over at Sprint's Dan's email office.
Jun 14, 2010
#90 anthony....@gmail.com
email submitted to HTC. I definitely find this unacceptable and hope that it is fixed soon.
Jun 14, 2010
#91 realm...@gmail.com
guys, while I'm sure we all appreciate your enthusiasm and your response by emailing htc. Please be aware and mindful that 427 people have "starred" this, and are receiving the "i sent an email too!" 

The post count on here does nothing to bring attention to this issue. The way this works is that the more people that "star" it the more popular it is. If you want to show your support please just sign in with a gmail account and click the star in the top left-hand corner to the left of where it says " Issue 8942 " This is all that is needed to bring more attention and show your support. 

The only people that should post on here should be those bringing more information, or a fix.

Thanks.
Jun 15, 2010
#92 themys...@gmail.com
HTC states to numerous customers inquiring about the 30fps cap that the phone was DESIGNED that way.  Absolutely ridiculous.  Case in point, the Nexus One had no issues running at the full 60fps on identical hardware, if anything the recent update "crippled" this device as well.  Someone needs to bring this point up with HTC.
Jun 15, 2010
#93 uahgek...@gmail.com
Yeah, just got my email back from HTC:

I understand that you have concerns about the EVO 4G with Sprint running 30 FPS. apologize that you are not satisfied with the FPS on the device, this is actually how the phone was designed to work. This was a decision made to enhance overall performance of the device, and also to enhance battery life. This may be further enhanced in a future update, but at this time I can neither confirm nor deny this. I do 

When an upgrade for a device is released, it will be announced via Twitter, Facebook, and our own HTC.com. You may also be notified by your network provider, which in this case, would be Sprint.  

Thank you for interest in HTC products! I would like to take this opportunity to encourage you to take our Customer Service Satisfaction Survey at http://survey.htc.com/worldwide. This lets my boss know how I’m doing, and also helps us improve your Customer Service experience. I look forward to hearing your feedback about our interaction!
Jun 15, 2010
#94 caliskim...@gmail.com
HTC's response: My name is Sara and I will be assisting you today. I understand that you have concerns about the EVO 4G with Sprint running 30 FPS. apologize that you are not satisfied with the FPS on the device, this is actually how the phone was designed to work. This was a decision made to enhance overall performance of the device, and also to enhance battery life. This may be further enhanced in a future update, but at this time I can neither confirm nor deny this. I do When an upgrade for a device is released, it will be announced via Twitter, Facebook, and our own HTC.com. You may also be notified by your network provider, which in this case, would be Sprint. Thank you for interest in HTC products! I would like to take this opportunity to encourage you to take our Customer Service Satisfaction Survey at http://survey.htc.com/worldwide. This lets my boss know how I’m doing, and also helps us improve your Customer Service experience. I look forward to hearing your feedback about our interaction!

Well guys, I have no idea why they would attempt to make a powerhouse phone only to nerf it when it comes to graphics rate. Looks like we'll have to wait for an update in the future or we'll have to hope that someone from the underground team will be able to fix this problems. So disappointed, but Sprint is my only choice because of our family plan :(
Jun 15, 2010
#95 HOLLAHOL...@gmail.com
geez i don't even have the phone yet, i already want to return it
Jun 15, 2010
#96 jerrytil...@gmail.com
sad... beautiful phone/top of the line hardware and yet so many issues. this just makes it even worst.


This is my first HTC phone and might just be my last. only have 20 more days left to think it over... decisions decisions...
Jun 15, 2010
#97 rfrey2...@gmail.com
wow. I just can't stand this. I WANT to love the phone so badly but between barely being able to press the sunken lock key, my screen lifting in the lower left corner, down 30% battery in 3 hours, and the android market really being underwhelming I get...

a screen that's more obnoxiously laggy than my old iPhone 2g. No joke. I notice it. It was only until people started complaining and pointing it out I realized I wasn't hallucinating. It really was genuinely laggy and not my eyes.

ugh. Now I have to take this back and go with an iPhone 4.
Jun 15, 2010
#98 nester...@gmail.com
Get a Droid X, Engadget says it is faster than EVO
Jun 15, 2010
#99 nh.fruch...@gmail.com
Guys, this isn't a discussion forum.  Keep it on topic.

Anyways, as it seems HTC is being less than helpful, I've decided to take the other route to a bug fix: the 'consumer coercion' route.  I've emailed the Consumerist about this and am planning to pull a Consumerist-style EECB (executive email carpet bomb) to see if we can get a higher-up's attention.

Over at XDA-dev forums, I've started drafting a letter that I can email: http://forum.xda-developers.com/showthread.php?t=703109&page=8.  If anyone has some constructive feedback or something they want to add to the letter, by all means, please reply.  Remember, keep this professional.
Jun 16, 2010
#100 webmaste...@gmail.com
I got the same canned email response from HTC stating the FPS lock is "to increase performance".  Here is my reply.

This is unacceptable.  Decreasing the frame rate on a phone to "increase performance" is flat out nonsense.  It's the same as claiming that limiting a car to 25mph increases performance as it limits gas usage.  That position is frankly insulting.  It seems the Nexus One now has an identical issue where it did not exist before, so this is definitely something HTC has chosen to do, and something HTC could easily resolve.  I will be returning both of my EVO phones and taking measures to inform Sprint, the press, and the BBB of this situation.  It's a real shame that HTC would launch such a capable device, only to cripple it intentionally.
Jun 16, 2010
#101 vocalcl...@gmail.com
I am getting the Droid X now, I will not tolerate this limit.

It's very infuriating.
Jun 16, 2010
#102 webmaste...@gmail.com
HTC replies that using the following survey is the best way to get concerns addressed (yeah, right)

http://survey.htc.com/worldwide

Jun 16, 2010
#104 caliskim...@gmail.com
@webmasterwillis: Thanks for saying something that I wanted to say, but probably couldn't. 


Is it BS when they say throttling the performance to 30 fps saves battery? If it's not, then the battery life on this phone must be 2 hours or so! I personally have owned 2 iphones in the past and have finally been seeing some iPhone killers, but will definitely not kill any iPhone if they are just going to do a cursory job on a phone like this and advertise it as the greatest phone ever. 
Jun 16, 2010
#105 jpaulu...@gmail.com
Apparently it is a software issue (notice the last sentence): 

Hello,

Thank you for taking the time to contact HTC America Technical Support via E-Mail with your inquiry about your Sprint EVO 4G by HTC. 

I understand how important it is for you to have this information about your device. The EVO 4G does have a maximum frames per second (FPS) of 30. This decision was made to enhance the overall performance of the device. At this time, we do not have any information on when or if a software update will be available to change the FPS.
Jun 16, 2010
#106 slv...@gmail.com
I sent them a message. These are the responses;

New Response
Hello, Thank you for taking the time to contact HTC America Technical Support via E-Mail with your inquiry about your Sprint EVO 4G by HTC. I understand how important it is for you to have this information about your device. The EVO 4G does have a maximum frames per second (FPS) of 30. This decision was made to enhance the overall performance of the device. At this time, we do not have any information on when or if a software update will be available to change the FPS.

I am aware of the specifications for the Nexus One; however, I have provided you with HTC’s stance on the FPS for the EVO 4G. If you would like any more assistance with this feel free to call us at 866.449.8358.

Thank you for your response. I apologize that you feel this way. HTC is always looking to improve the overall performance of our devices and when this happens our Engineers can opt to make changes like the FPS

HTC Engineers perform several tests to see how a device will function best and when these tests are finished they work with the Service Provider to design a device that meets their specifications.
Jun 16, 2010
#107 hanyf...@gmail.com
We definitely need this to be fixed ASAP
Jun 16, 2010
#108 gksmith...@gmail.com
Here's the back and forth I've received:

Me:

I recently purchased a Sprint HTC Evo 4G and it is a marvelous device with tons of features. However, I noticed right off the bat that when switching home screens or pulling down the notification display or doing anything involving animation, that there is considerable video lag.

Through research and reading, I've come to the tentative conclusion that something has put a cap of 30 FPS on the display system. Everyone using this device seems to be having the same problem. I just wanted to notify you in the hopes that this problem can be addressed and resolved ASAP as this really diminishes the experience of using this incredible device.

Thank you

HTC:

Hello,

Thank you for taking the time to contact HTC America Technical Support via E-Mail with your inquiry about your Sprint EVO 4G by HTC.

I understand how important it is for you to have this information about your device. The EVO 4G does have a maximum frames per second (FPS) of 30. This decision was made to enhance the overall performance of the device.

Me:

I'm fairly certain that this device's selling point is a rich media experience which is not possible with a framerate that causes simple animations to stutter. I'm also fairly certain that capped video acceleration is not listed as a hardware feature on the package I purchased.

This problem needs to be addressed ASAP. Is there someone to whom this problem can be escalated?

Thank you

HTC:

Thank you for your response.

At this time, there is nothing that can be changed to increase your FPS. If you would like anymore assistance with this feel free to call us at 866.449.8358.

Me:

I would like to know where in the documentation it states that the video performance of the device has been hobbled. I'm certain that it isn't in there. That makes this an issue of false advertising. As I said, this device is being marketed as a media device but it can't even play simple animations without stuttering. A fix needs to be implemented.

Thanks

HTC:

HTC never advertised what the FPS would be on the device. Once again, we do not have any information suggesting when or if the FPS will be addressed with a maintenance release.

Me:

Once again? Once again, the issue needs to be addressed. If you went out and bought a video device that couldn't play video smoothly would you not have a problem with this?

Thanks

HTC:

Grant,

I appreciate your concern with this issue. I have noted your displeasure with this.

Me:

Thank you for your assistance. To whom can this issue be escalated?

Thanks

HTC:

If you would like to speak to anyone else on this matter you will need to call us at 1.866.449.8358. Since this is not something that HTC is treating as an issue I cannot escalate this.
-------------------------------------

So, there you have it. The number to call is right there and, as of right now, HTC is not treating this as an issue.
Jun 16, 2010
#109 rfrey2...@gmail.com
In that case, I'll be porting my number back to AT&T on Thursday and in line at 4am.

DIAF HTC.
Jun 16, 2010
#110 stringp...@gmail.com
This is bullshit.  It's the only problem I have with the Evo, and I think it's serious.  HTC needs to fix this.
Jun 16, 2010
#111 ChadMich...@gmail.com
One of you wonderful hobbyist devs or hackers will find whats capping the FPS.

For how long have we been finding workarounds for HTC's software.  When and if there is a fix it wont be from HTC at first.

Sorry for posting, I know this isnt a message board, but whoever fixes this, send me your paypal info. 


Jun 17, 2010
#112 tbist...@gmail.com
I'm returning my Evo after the 30 days because of this.......... this sucks!
Jun 17, 2010
#113 andy.dia...@gmail.com
Do something HTC....please don't suck!
Jun 17, 2010
#114 jogro...@gmail.com
Fix this crap HTC or you'll end up with shit in your face!
Jun 17, 2010
#115 set...@gmail.com
This is beyond stupid.
Jun 18, 2010
#116 danny...@gmail.com
I am experiencing the same issue and if this continues I will be canceling my contract with sprint and buying an iphone 4.  As far as I am concerned HTC/Sprint you have 6 days until June 24th.  If no fix is provided by then I will be returning this phone, UNACCEPTABLE !!!
Jun 18, 2010
#117 mbonn...@gmail.com
Fix it HTC!
Jun 18, 2010
#118 tlm4...@gmail.com
This is ridiculous this should be fixed immediately... I have the same issue and for such a flagship device, it sure the heck doesn't respond like one. 
Jun 18, 2010
#119 chavarro...@gmail.com
http://www.youtube.com/watch?v=xe-Lxr-8x7g
http://www.youtube.com/watch?v=ZJsQY6CW08Y

I thought this would be relevant: I recorded some videos of the Evo next to the Hero and did some tests consisting of swiping through the home screens and scrolling. As you can see, the Hero's scrolling is silky smooth and fluid and the home screens switch instantaneously. In contrast, the Evo's scrolling is choppy and stuttery and there is considerable delay in transitioning between the home screens.
Jun 18, 2010
#120 spiicyt...@gmail.com
HTC we need a fix already....
Jun 19, 2010
#121 henrybeh...@gmail.com
I received an email from HTC that suggests HTC is starting to treat this as a real issue and that they plan to fix it.

I sent an email to HTC about a week ago regarding the 30 FPS issue (as well as the issue where the Evo may lose continuous input if it is not "grounded" or held) and received the following response from HTC:

"Thank you for taking the time to contact HTC America Technical Support via E-Mail with your concern about the touch screen and the fps of your HTC EVO 4G. I understand how important it is for your device to function to your specifications and I apologize for any inconvenience this situation has caused you. Please be aware that our technical team has been tracking this issue and we are actively working toward a resolution for our customers. Please continue to monitor our website for future postings, or call customer service at 1.866.449.8358 Sunday through Saturday 6:00 a.m. until 1:00 a.m. EST."

Relevant text:  "Please be aware that ... we are actively working toward a resolution for our customers." !!

The email did *not* say anything about it being "designed" to run at 30 FPS.  This certainly sounds like they've changed their position, and are starting to treat this as a real technical issue.  
Jun 19, 2010
#122 mempake...@me.com
I'm going to be getting my Evo around July 1st and if the issue isn't fixed, I'll have to go back to my iPhone 3gs until Sprint comes out with another option (Sprint sadly is my only carrier option for my next phone). Has anyone tested to see if the cap exists when there is another ROM in place (instead of the Sense UI or Froyo)? I understand that the Evo was officially rooted a short while ago.
Jun 19, 2010
#123 jmwl...@gmail.com
I hope HTC gets this sorted out ASAP!  Coming from the buttery smooth iphone 3gs this phone disappoints with jittery menu scrolling, stuttering web browsing, etc.  Pretty piss poor for a phone with such incredible hardware specs.  We need 60fps NOW!!!!  Just sent HTC an email to help speed the process.
Jun 21, 2010
#124 carlos.s...@gmail.com
This really should be fixed- I like my Evo but won't recommend it to friends until HTC shows that it is going to properly support this phone.
Jun 21, 2010
#125 thatsplu...@gmail.com
This needs to be fixed ASAP.
Jun 21, 2010
#126 wnpi...@gmail.com
Please keep emailing HTC, even if you have already done it.
Jun 21, 2010
#127 blahz...@gmail.com
HTC, please provide  fix asap.  This is unacceptable.
Jun 22, 2010
#128 johnvice...@gmail.com
Please provide a fix, I agree!
Jun 22, 2010
#129 wnpi...@gmail.com
I just got off the phone with AT&T. I can cancel with Sprint, not pay a dime, and AT&T will restore my account exactly like it was before with no Early termination fee and still eligible for an upgrade to iPhone 4. HTC really dropped the ball on this one. It happened with the tilt, now it's happening again. I will never be an early adopter for any HTC product ever again.
Jun 22, 2010
#130 mempake...@me.com
BREAKING!!! Check this video out! This guy has bypassed the 30 fps cap! http://www.youtube.com/watch?v=hQizlidDb8w
Jun 22, 2010
#131 mempake...@me.com
Sorry for double posting, but check out how smooth the Evo is in the first part of the video! I found out that some people over at XDA helped this guy uncap the evo! http://www.youtube.com/user/jeremydk01#p/a/u/1/9hpsK0YWClM
Jun 24, 2010
#132 pa.touss...@gmail.com
I love this phone, I hate this issue which I also have experienced. If not resolved I will not go to apple however I WILL GO TO ANOTHER Andoroid device and probably another carrier.. (HIGHEST PRIORITY OK HTC & SPRINT, do you here me/us!) 
Jun 24, 2010
#133 vishal.b...@gmail.com
Is there anyway google can convince htc to release their kernel? at least allow the nerds to fix this problems for themselves. sheesh.
Jun 24, 2010
#134 nexusr...@gmail.com
such an awesome phone. love the evo. but please fix this issue or  i will have to go with the iphone and return the evo.
Jun 25, 2010
#135 Roq...@gmail.com
This sucks, my girlfriends nexus one looks so much smoother when right next to eachother, why HTC? E-mailing them now.
Jun 26, 2010
#136 TopDNB...@gmail.com
This makes a large impact for me, gaming isn't as satisfying and slowdowns occur.
Please fix this.. I have the hardware revision 003, and if sprint/htc don't fix this then I'm either going to root it or return the phone.
Jun 28, 2010
#137 jacanasa...@gmail.com
Hey thank u guys = ) ,,,,,,I have a lillte issue about. accouple ports the I have block is my first time dealing we this type a phohe and I have the bit torrent downlink traffic block, and the uplink block too what I have to do to fix that and also tell me the I have the local dns lookup. Latency (m). Indicate 881 bad. Ann the latency to landmark server (ms). 1384 bad. Htts cashing detetion : error in text .....HEY DON'T BELIVE THE I KNOW ABOUT THIS CAUSE I'M ONLY HAVE THIS PHONE FOR 1 1\2 months but I will take the challeng. And thank u again to make my phone work.      KEEP THE GOod work!!!!!!!!!!!     =)
Jun 29, 2010
#138 webmaste...@gmail.com
I just got a call from HTC, they were nice and apologetic, but claimed the same nonsense we've all heard, that the cap is for "media performance".  I suggested they either lift the cap or give users a choice in the matter.  
Jun 29, 2010
#139 AdamPris...@gmail.com
30fps = fail.
Jun 30, 2010
#140 elitecen...@gmail.com
This is a freakin disgrace I cant believe that my Nexus is outperforming my NEW Phone FIX THE DAMN THING HTC
Jul 3, 2010
#141 Raymonddull
My low end Cliq XT is getting between 53 on battery and 68 when plugged in. lol
Jul 4, 2010
#142 caliskim...@gmail.com
I got another response from HTC stating it is the HDMI output that is causing the conflict, and I think I get it now. What is shown on the phone is shown on the TV and it seems for some reason that 60 fps would not be supported on a TV, so they decided since a TV could support 30 fps, then they have to put the phone's frame rate at 30 fps in order to prevent a conflict. I could be TOTALLY wrong and they could be BSing, but this is what I think at least. I returned my Evo today and will be getting the Epic 4g when it comes out. It was a great run, but I need my air hockey game lol!
Jul 5, 2010
#143 myb.andr...@gmail.com
#142: I think you're on the right track, but I'm not convinced that it's something they did to let the panel match the TV.  I'm thinking it's because the TV shows what's on the LCD panel, and as a result, it has to split its drawing time between both:  draws 1 frame on panel, 1 frame to HDMI, 1 on panel, etc...

This seems to be supported by the results of someone on the XDA forums who has the equipment necessary to check this (1200fps camera).  He shows that it does one draw to the LCD panel in exactly 20 frames, or 1Hz.  It is then absolutely still for another 1Hz (20 frames on his 1200fps camera).  Then it draws the next frame.  His camera results support the theory that it is drawing to panel, then drawing to HDMI, in alternation.  Which means every framerate we get to the panel, is exactly half of what it is capable of and what we should be seeing.  The fact that we have been able to get it drawing at 50+ fps on both the Novatek and the Epson panels means that we are actually pushing out over 100fps in order to get that.

At the very least, HTC needs to stop doing the alternating drawing when HDMI is not plugged in.  How many Evo users have bought and/or tried HDMI out on the phone?  And even if you have, how often do you use it?  I would much rather have the 60fps that I know damn well the phone is capable of, while I'm holding it in my hand.  If that has to be cut in half when it's connected to a TV (and ONLY while it's connected to a TV), then I'm okay with that.  But don't neuter the device otherwise.
Jul 5, 2010
#144 paulhake...@gmail.com
This is complete crap. They better fix this quickly or i'll be returning our two phones.  
Jul 6, 2010
#145 edgardop...@gmail.com
HTC fix this problem or I return the phone.
Jul 6, 2010
#146 edgardop...@gmail.com
HTC fix this problem or I return the phone.
Jul 7, 2010
#147 supanatu...@gmail.com
I cant show off videos on my phone when these older models show them better! I have already gotten at least 5 or 6 people to buy an Evo the day it came out...come on guys, I'm helping you sell phones! Fix This!
Jul 7, 2010
#148 ricchin...@gmail.com
htc uncap it please or im getting a moto
Jul 7, 2010
#149 BillJr...@gmail.com
This definitely needs to be fixed.... makes our phone look like shit
Jul 8, 2010
#150 xcoldclo...@gmail.com
Please fix the FPS cap!!! This phone has such potential to be a beast at speed!! Please fix this
Jul 8, 2010
#151 Advertis...@gmail.com
I sent an email to HTC last night. Included an excerpt from this thread.  
Jul 9, 2010
#152 Rblaines...@gmail.com
Dear ----,

Thank you for taking the time to contact HTC America Technical Support via E-Mail with your inquiry about your HTC EVO this is Anna. I understand how important it is for you to have this information about your device. The EVO 4G does have a maximum frames per second (FPS) of 30. This decision was made to enhance the overall performance of the device. At this time, we do not have any information on when or if a software update will be available to change the FPS.


Sincerely,

Anna

HTC

Jul 10, 2010
#153 geneshif...@gmail.com
Sorry folks, but HTC has made a statement now that it was done because of the HDMI output port.  We all know that this is bogus and we can hack around it but I would recommend taking the phone back to Sprint.  I did.
Jul 11, 2010
#154 Daniel.W...@gmail.com
30 fps does not enhance the overall performance, it degrades performance. This needs to be fixed.
Jul 14, 2010
#155 letshave...@gmail.com
A 30 FPS vertical sync cap does not enhance the overall performance... it degrades it because the OS is forced to drop frames that already exist.

Is there going to be a fix for this? Seriously, between no multiple accounts on GTalk and the 30 FPS frame rate cap, I'm gonna return the phone and cancel my contract with Sprint. This is so goddamn unacceptable. I'm looking at a Nexus One with 2.2 outperforming my Evo in terms of graphic quality.

Fix this, or -1 Android user. I'll buy an iPhone for the first time in my life.
Jul 17, 2010
#156 DaYungAl...@gmail.com
I just purchased the phone about a week ago and am extremely unhappy with the fact that a iPhone 3GS is outperforming my phone. This is so lame. I hope this fps cap is not hardware and just software.
Jul 24, 2010
#157 hockeyha...@gmail.com
This is making me not want to get the evo. That is very lame. My old Samsung Moment had an average fps of 57! Remember that the moment is older than the moto droid and ancient compared to the evo. It outperforms it by 27 fps. Htc are you really gonna let my old moment outperform a shiny new evo?
Jul 25, 2010
#158 rthompso...@gmail.com
Yep, this needs to be gone.  You can feel the lack on the home screen, and scrolling.  Unimpressive and needs to be addressed.
Aug 11, 2010
#159 Grado...@gmail.com
Sucks to know official development haven't addressesed this issue, but the development at xda have gone above and beyond to make it work the way it should have at freaking launch.
Aug 12, 2010
#160 therealm...@gmail.com
Hate to say it... capping at 30 fps does decrease processing and battery usage. the EVO battery already sucks enough. 

IMHO it should be made to be an option to have higher GPU usage while an outside power source is connected, or be manually enabled so you know you're self destructing your battery.

It has been said that humans can't see a difference of fps above around 30 fps... I call BS on this all the time... i can notice a HUGE difference between 30 and 50 fps... which is attributed to too many years of playing counter strike. 

Now for proof of their concept: take your video card in your computer and limit it, run a bunch of 3D Mark tests - listen to your fan (assuming yours auto adjusts) - Now do the same unlimited... the fans will run faster because they are sucking more power which creates more heat in the graphics processor because its working harder to give you max FPS. You can even test this with those power usage meters if you connect your computer to one and run a game on limited FPS and Unlimited FPS... EVERYTHING works harder when you un-limit it including your processor, not just the GPU. 

The guy who said something about the OS is "forced to drop frames" is dead wrong. The GPU will only spit out enough FPS to satisfy the demand to fulfill the cap of 30/60/whatever Vsync/your monitor/etc is set to. It will not overwork itself running full blast to drop frames. I have NEVER seen something like this happen, and never will, it's completely counter productive for any GPU be it in a mobile phone (where they try to conserve all the power POSSIBLE) or a full blown gaming rig. I've known people that have limited their GPU's framerates because they didn't have optimum cooling in a tower so the graphics card will work less hard creating less heat, and therefore letting them even play a game without over heating the GPU causing it to crash. 

Another point to think about is this: If you uncap your FPS in a game like Counter-Strike: Source then you're asking for problems... your FPS will spike so heavily it will be EXTREMELY noticeable for any gamers out there. Same principle here. The recommended play style is to find what your max avg fps is and limit it at that point... if your computer is "buff" then you can run at the game imposed max FPS...  

Don't get me wrong... I'm only giving proof of THEIR concept. As i said before, make it an option for people to turn on, turn up, etc. These phones are supposed to be the PEOPLES phone, not the carriers IMHO. we should decide how they do and don't do things. I see WHY they did it, but they need to enable a Guru mode on android so all this rooting and what not doesn't need to be done. Fully enterprise android phones should be able to limit access to this said guru mode. That way they could be both, guru phones for the people that want it that can have it, but also be secure enough to be trusted in other situations.
Sep 22, 2010
#162 mikephenix@gmail.com
Just wanted to post an update on this issue.  HTC just released an OTA update (3.29.651.5) that removes the 30fps limit on the EVO 4G.  This issue is now resolved.
Oct 13, 2010
#163 skylar.s...@gmail.com
MikePhenix is correct - this issue is resolved and can be closed. 

Furthermore, it never should have been opened in the first place. The issue was a Sprint/HTC issue not a Google Android issue. Folks need to learn the difference between carrier/device imposed restrictions and limitations of the Android OS. 
Nov 5, 2010
#164 mikephenix@gmail.com
The reason for posting on Google is that the reason for the 30 fps limit at the time was unknown.  Since another device had the problem (Droid), it was a possibility of it being an unexpected OS issue.  Also, once the actual cause of the issue was known, I do not see a way of removing this posted issue.
Jan 18, 2011
#165 bradfitz@google.com
Per Comment 162, closing as "Declined" for lack of a better label type.
Status: Declined
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