Activesync security policies are industry standards for Exchange servers and mobile 
devices. Third party applications for Android such as moxier and Touchdown support 
these policies, but as native sync for Exchange is listed as a feature of >2.0, the 
entire protocol should be supported.

(No comment was entered for this change.)

I have multiple users in my office who are interested in an Android powered device
(myself included), but our firm limits devices to those that comply to the ActiveSync
security policies they have enforced (specifically password lock and min. password
length). Without it our users are stuck with Blackberries and iPhones.

As a corporate Exchange Admin I am very disappointed to see this is not supported. I
have received over 50 request for us to support DROID and I have had to explain to
all of them to complain to Verizon & Google as its not us!

Please provide support for this as it will be a BIG sales item for you guys
especially against the iPhone.

This is a must-have for any corporate user. Just fix it.

Also for my company, where android is potentialy gaining ground, this is a must have 
feature.

Implement full Exchange support please!

I agree, my company requires this and I currently cannot use exchange because 
android doesn't currently support this feature.

Seems this enhancement should have High priority.

Full Activesync security support makes Android a more serious player in the business 
use phone arena.  There is no downside to having the security support added and 
there is a lot of upside as it will get more phones with the Android OS into the 
business environment.

I'd buy it tonight if this was supported.

I put the cart in front of the horse... I bought my Motorola Droid this morning and 
have spent the entire day trying to get my outlook set up.  Being in healthcare, I know 
the exchange administrators require this policy.  I guess my phone is going back to the 
store unless there is a fix coming out in the very near future.

For those of you with the ActiveSync security settings on your Exchange Server, what 
are you seeing when you try to sync on the Droid?  For example, when I sync, I can sync 
Calendar flawlessly, but for some reason, I cant get my contacts or email.  Those 
screens stay blank.  If this is similar to what any of you are experiences, or if you 
found a work around, please let me know by email: bguild at gmail dot com.

Thanks!

I finally spoke to someone at Verizon that new something about the phone.  They just 
got a technical bulletin that stated it could take up to 15 minutes to sync email.  It 
also sounds like they have come out with some patches already... still nothing to 
support security policies yet.

I have been waiting to decide between the Storm2 and the DrOID.  Without the ability 
to support security policies and wipe the phone my company will not allow me to get 
this phone.  Sad really, since this should have been implemented from the start.  
Looks like I will have to go get the Storm2.

100-person firm with 40-50 smartphones, we'd have most of them on Droid tomorrow if 
full Exchange security was available.  

I am also tryting to get this to work in Exchange 2003 SP2, with SSL, OWA, Remote
Wipe & Pin requirement enabled.

I have tried using the "Allow Unsupported Devices" Options, to no avail, the Droid
does register in Exchange Mobile Admin as being attached, however, email does NOT
sync. I can send email, it downloaded my contacts, but will not receive email, pull
email, or calendar.

Adding Exceptions does not work.  Completely disabling Mobile Security is not working
either.  Also our OWA does not require the "domain\" and this also seems to be posing
an issue as well with authentication.

Please fix this!

Holding off on the Droid until exchange support is resolved. 

How do we getting Google to pay attention to this as a critical issue which must be 
resolved in the new software release or hotfix?

Mark.Tarquini if you use the "Allow Unsupported Devices" option the email will
eventually sync.  As comment #13 states, it took quite a while for my 500MB Exchange
mailbox to sync with the SDK Emulator, but it eventually did work.

anyone have experience with previous android versions and how long it takes google to
respond to these requests?

I'm having issues as well.  I enter my Exchange information and it connects to the server and retrieves my 
calendar.  However, email and contacts are not accessible.  My Exchange server requires a 4-digit passcode.  I 
tried to set up the security on the Android to see whether that would do the trick, but still nothing.

I think that this issue affects a large number of corporate Exchange users and should have been disclosed by 
someone a little better.  When VZW told me the DROID had full Exchange support, I believed them.  Silly me.

RT: # 19, that's a Negative.  Even with "Allow Unsupported Devices", and myself in
the exception list No mail has sync'd.  We mail box sizes to 200MB.  Mine is ~150MB,
and even after 12 hours mail has not sync'd to the Android 2.0.

I'm going to have to return my device and recommends my coworkers not get this phone
yet, as it's not business ready.  I can't think of a large technical organization
that doesn't implement exchange mobile device security policies (like pin or pass codes).

EDIT, It has been 15 hours and I JUST CHECKED the Mail folder on the Android 2.0 and
I HAVE MAIL!

I am going to un-install RoadSync now, and make sure it has nothing to do with that.

Note, I added a second exchange 2003 server, which has no SSL, no security
requirements, and I will see how long that takes to Sync, it only has 8 emails stored
in it at the moment.

Same as many others...would buy the Droid today, but my company won't allow without 
some of the security items discussed

Tried Corporate Calendar and it attempted to Sync, and now says "authentication
failed" this seems to be hit or miss at this point.  I just sent an email to my
corporate account from gmail, it has shown up in a time frame I would expect for a
windows mobile/iphone.

So the issues still remain:

1) Exchange Mail took 15+ hours to show up.
2) Adding "Allow Unsupported Devices" seems to work.
3) Corporate Contacts did sync up to Android
4) I do see the "Syncing" status icon up on the top menu bar occasionally.
5) Corporate Calendar does not sync at this time. (Even though in settings it said it
did 20 minutes ago)
6) Exchange Mobile Admin some for reason shows two droid devices.  Maybe I should
Delete the older one?

I am attaching images of our exchange settings I have right now which *seem* to allow
email to work.

	exchange-mobile-device01.png 10.4 KB   View   Download

	exchange-mobile-device02.png 8.7 KB   View   Download

	exchange-mobile-device03.png 6.9 KB   View   Download

	mobile-admin-page.png 32.2 KB   View   Download

Android will never be allowed into most major corporates without full support for the 
basic security features of the ActiveSync protocol.

Tossing my two cents in with everyone else - Android needs to support the full Exchange ActiveSync protocol, 
including security rules.   Mandatory password, remote device wipes, forced wipe after 10 failed password 
attempts, etc.   Without this, we cannot use Android, and we have second-rate smart phones.

I've already alerted our help desk to inform Droid purchasers that at this time, they cannot connect to our 
Exchange ActiveSync due to this oversight on Google's part. 

Please get this addressed quickly, its impacting your credibility in the enterprise 
space

Must have for corporate email.

This support is needed for corporate use.

Android can't compete corporately without ActiveSync security support features.

I have had the same issues.  TouchDown from Nitrodesk works fine for mail syncing on the Moto Droid.  It's not 
ideal but it is something until this issue is fixed.

I find it odd that the calendar seems to work fine without the pin, but contacts and
e-mail do not.  I'm sure that this is due to the stock android sync service not
prompting us or supporting pins.  I changed my visual passcode to use at east 6 dots,
but it did not help.

I'm using touchdown now until this is figured out by google, moto, verizon.  I really
want the contacts and mail to use the native apps so it is somewhat integrated
better.  I want my contacts in the call log and caller ID etc.

John

this is daily usage , please add it .

Full support for ActiveSync policies, please!

I bought a droid yesterday.  Spent all day trying to get email to work with our
hosted exchange service using exchange 2003 activesync.  My contacts came through
just fine.  My mail folders are visible but no contents in the folders. No calendar
either.  I get a message that authentication failed.  I think it has to do with SSL
as the hosted exchange service says this must be selected, but when selected on the
DROID it is unable to open a connection with the server.

Touchdown does a pretty good job of exchange integration. HOWEVER, as email, contacts should be part of the 
CORE competencies of a phone, I think this should be flagged as a high priority bug / feature request.

Pleease add this feature, as it is required for any corporate environment with a
properly configured Exchange server.

I can't believe this wasn't supported. I use an iPhone as a work phone, and this 
wasn't a problem. I'd like for my new Droid to do the same. 

We need this feature badly.  I know three other people who will not get a Droid until
it can do activesync.  

please address promptly.

Unfortunatley this is a total deal breaker if not corrected... 

No easy exchange sync w/ email and contacts = no DROID for my corp.
Google & Verizon, unless you fix this fast you missed a large % of response and 
retention on the Droid.  You will loose many of your early Business adopters.

I too feel that this should be flagged as high priority, it is an essential feature
for anyone who works in a corporate environment

This is a must have any way you slice it.  The palm pre came out just like this,
claiming Exchange compatibility but it would not work with the security PIN
requirement.  They fixed it in about 1 month as I recall.  Many companies, mine
included, require this policy for very good reason.  Without this policy applied, we
cannot remotely wipe the phone.  I work in healthcare where this is essential, but
really that is a feature nearly every company would want to use.

This needs to be escalated immediately.  I will not purchase a droid for this reason. 
You can almost guarantee there will be a large number of returns when non savvy users 
find out about this after purchasing the phone.

What they said...

I currently have a company provided iPhone.  It supports the Exchange policies.
Since it is a company phone, I don't load my pictures and music on it, etc.  The 
AT&T network in my area is also an embarrasment.
I bought a Droid so that I could ditch the iPhone (and my company pays me $50 to 
cover calls and a dataplan each month if I use my own phone).
Until this is fixed, I have to carry both.  This is a great phone (Droid), and 
plenty of people at the office would jump on it.  But we can't... ant this is a 
company with 20,000+ employees, and ~12k company cell phones.  Google, Verizon and 
Motorola need to point the gun away from their feet, or just cede the market to RIM 
and Apple.

I find it strange that there is no official response yet? Maybe this is the fault of
a weekend release, nobody is around to see the complaints..

Yikes . . . gonna have to return the phone and stay off android until this is 
fixed.  That sucks.

Yes this needs to be fixed asap or android is useless to me.

This is extremely disappointing. I have the same problem. I have tried every single
configuration I can think of and so has my IT admin. We have Blackberrys, iPhones and
Windows Mobile devices deployed here - I am left to believe it is a problem with
Android. Please resolve ASAP.

same here, please update ASAP!

Unacceptable that a third party program works flawlessly, yet the "integrated 
Exchange support" is so flawed!! Please fix this so that I don't have to purchase 
Touchdown when the trial expires!

Please correct this.

Seeing the same issue as bguild. Anyone have a work around?

only work around is third party application - - How do you miss this?

only work around is third party application - - How do you miss this?

Experiencing same issues as bguild and richard.a.norman.jr
Calander will sync
email will not sync
contacts will not sync

If someone comes up with a solution or a workaround using native software please post.

The biggest problem with the thirdparty apps is that they don't integrate completely
with the native apps on the phone.  They require separate apps to read mail and
calendar entries.  Touchdown does not pull the contacts into the native contacts app,
but roadsync did.  It's important to have the contacts in the native app to allow for
caller ID and call logs to have your contacts identified.  Touchdown supports tasks,
but roadsync did not.  I am running the trials for both now and find that I can get
to my data, but neither is perfect for me.  I also have the joy of getting three
calendar reminders now (android, roadsync, and touchdown) ;-).  

Are there any other third party apps worth trying?  

I wonder if they plan to add tasks to the native exchange support once the pin thing
is resolved.   I doubt it since there is no tasks app on the OS now.

Has there been any official response from Google on this pin code issue?

Agree with jraggio -- third party not perfect; however here are my thoughts for the 
short term:
1) My exchange calendar is syncing - so I can turn that off in the third party
2) Can't you copy contacts from the third part aps to the phone?  It is manual but I 
don't change contacts often enough to worry about it
3) Email - I keep my work and personal email seperate anyway - so whether I have to 
click the email icon or the Touchdown Icon to open work email is no different for me.

Understood personal preference and it won't work for everyone.  I will do this for 
30 days.  If it is not fixed I will go back to Blackberry - I am not going to manual 
update contacts forever.

Verified that this is a Droid problem. Touchdown is up and working. It is clearly the
issue outlined above that is preventing ActiveSync from working on the Droid device.

This is a no brainer for a corporate environment. I cant believe this was not already 
taken care of. Please fix issue.

To be clear, this is likely an Android issue not a Droid issue.  We are talking 
about the native applications here.

i thought it was part of the marketing for the 'droid' that it would have full
exchange support which means active sync policies. 

sooo where does that leave us? 

I am at my wits end with this problem.  No one has an answer.  Very close to taking 
this POS back to the Verizon store.

Agree with all of above.  Bought this after being told it would work with my company 
e-mail servers.  Due to security protocol will not work.  I am giving gogole until 
end of the week to correct or will have to go back to the blackberry..have to have 
work e-mail when out of the office.

For anybody who cannot read this whole thread due to A.D.D or what have you and are
heading to the very bottom of the page....

There is a third party work around that costs 10 dollars.

Touchdown PRO by NitroDesk and it works with all policies as I am able to use my
corporate mail. 

At this time this is definitely a workaround and should not be needed.

gamachan, Touchdown PRO doesn't integrate into the default applications, so while it 
technically is a work-around it offers limited functionality at best.  The only valid 
work around is getting your exchange team to turn off or exempt you from the Activesync 
policies as far as I can tell, and that isn't an option for most of us.

I'd say turning off an active sync policy is not a workaround but a security breach.
Plus you cannot do single device exceptions it is set policy wide. 

@ gamachan: Not true, you can make exceptions for single devices on the Exchange
server. ...at least you can in Exchange 2003 server.

Agree with all, this is a major mistake not to have this taken care of on "drop date".

I have not been able to sync with Exchange yet.  When I do connect, it shows me my 
exhange folders, but no emails, etc.

I tried TOUCHDOWN, but that did not work either.  My Driod just went into a repeated 
attempts to connect and burned my batter power within an hour.  I had to uninstall 
it to stop the battery usage.

I really want to keep this phone, but may be taking it back to the store unless this 
is resolved with in a few days!

I have yet to buy a Motorola Droid.... but will not unless I can guarantee Outlook
exchange ( 2003 for my company ).

If I don't hear soon......... my choice will have to be Blackberry Storm2 to replace
my 2 year old Blackberry.

By the way, any of you have any specific reasons to choose one over the other.
thanks

It appears there is a fix being worked on.
It seems it will not be available until 12/11/09.

http://phandroid.com/2009/11/09/motorola-droid-and-htc-droid-eris-ota-updates-coming-
december-11th/

I've got the same issue as #77 - calender syncs, exchange folders show, but no
e-mail.  Touchdown didn't work, killed the battery...

@ shackman2019 -

can you please outline where it mentions authentication or activesync policies in
that document? Maybe I am Blind but i see no mention of it. 

I just scanned it as well....didn't see it mentioned.  I HOPE it's there.

Your not blind... there is no mention of Activesync policies in there.  And no mention 
of GAL support either.  I've logged that as another enhancement here as well.

Shackman needs glasses.

For those of you who are having issues, please try this workaround which worked for me:

When entering in your username, leave domain blank.

I tried this and now my contacts, email, and calendar sync.

Even if it is there...12/11 is outside the 30 day window for return and I can't go 
that long without mobile access to e-mail.

I do not see the fix we need.  

I don't think that document says anything about any of Activesync policies either, 
unfortunately.

I reached out to one of their VPs Andy Rubin to get some eyes on this, who knows maybe 
he will see this and help us out.

can not authenticate to Exchange without Domain in most environments.

This issue is a deal breaker for us, this needs to be fixed for corporate users.

I think the same comment has been repeated 91 times now.

FULL Exchange support is something that is necessary for this to be a usable phone
for many corporate users.

Can we please just vote on the issue and wait for Google to respond? This is starting
to take over my inbox.

bryantchuong must not care about this issue as much as everyone else:)

I agree with gamachan.  I for one welcome our new inbox eating overlords.  It lets me 
know that we aren't the only ones that will be unable to support these phones until 
this problem is fixed.  Maybe someone that is capable of fixing it is on this list.

Oh... before I forget... this is a deal breaker for us too. ;)  Where do we vote?

Vote = Star in the upper left hand corner.

gamachan, altair256,

For those of us who really do care about this issue, I prefer to use this system as
intended.

Most of the comments are not adding to the discussion. There is a voting mechanism at
the bottom of the page that allows you to show your support for this bug. This is the
mechanism you're supposed to use.

If you keep adding noise to the comment feed, we won't be able to see the real news
or feedback.

I can't accept or decline meetings on my phone. The invite email has no buttons for 
it, and this VZW document says the fix is coming 1/22/10!!! 

http://phandroid.com/2009/11/09/motorola-droid-and-htc-droid-eris-ota-
updates-coming-december-11th/

It says the short term workaround is to accept or decline FROM the actual calendar 
event, but my calendar won't populate the event UNTIL I accept it (from another 
computer). Catch 22. Massive FAIL.

This REALLY REALLY sucks.

Full ActiveSync support is a must - big oversight. This will not hit the reviews 
well.  So much for killing the iPhone - I guess maybe they can add "iDon't sync with 
corporate email" to the commercial...

Like many of you, I've been fighting with the dreaded Droid.  Had problems with the
initial connection.  I found that I had to specify my mail server as
"mail.domain.tld", as the autolookup would just find the "domain.tld".

Not sure who did and didn't try what, but I'll keep my eyes on it to make sure it's
working as expected over the next few days.

The Activesync protocol is a must have for the Android enviroment.  My company 
currently will allow the IPhone, Windows Mobile, and Blackberry access to our 
corporate email enviroment.  None of the Android phones are allowed because they are 
not secure.  There would be a TON more Android phones sold if the units supported 
Activesync protocol.

Any way the creator of this can up the priority from medium??

Hopefully at least all the stars and comment have raised awareness.  Plus Im sure
google is well aware of this, I hope!

After trying multiple options and items for some odd reason my calendar just came
across. Not sure what happened. I do not believe e-mail is working but I will
certainly keep waiting. 

Need full support for ActiveSync before I can buy the droid. Just waiting for this...

I think the priority of this issue should be increased. Not syncing to corporate
e-mail is "not good (tm)".

just for anybody who didn't notice, third post is by this guy.

Comment 2  by jbq@google.com, Nov 03 (6 days ago)

(No comment was entered for this change.)


Username:  	 jbq@google.com
Owner role: 	android
git-repo
gerrit
Committer role: 	None
Contributor role: 	None
Clones: 	None
Starred projects: 	None
Starred clones: 	None
Starred developers: 	None
©2

android group -

Project owners:
  	Brett.Chabot, brettcha...@android.com, db...@android.com, db...@google.com,
dsm+leg...@google.com, jasonc...@google.com, jbq@google.com, jeffbail...@google.com,
jlapenna...@google.com, j...@android.com, morrildl, morri...@google.com,
romain...@android.com, s...@google.com, s...@google.com, sriramkr...@google.com

looks promising.. they are at least very aware of the issue.

agreed!  activesync security policies are a must in the corporate 
environment...please fix quickly so we can roll out Droids!

Google implementation also fails to support cloud-based Exchange systems, such as Microsoft's Online Services.   
Those require an https:// entry in the server name, which the Google ActiveSync implementation refuses to 
accept.

(Our company is moving to Microsoft's hosted Exchange system - Win Mobile and iPhone work with it)

Not to beat a dead horse here, but I would hardly call this an "enhancement" issue.  
I was assured in the Verizon store that this phone supported corporate e-mail as my 
blackberry did only to find out it doesn't.  Sounds like a "defect" to me. 

This is a critical piece missing from an otherwise fine upgrade.  Our corporation of
65K employees just rolled out ActiveSync support and the minimum requirement is
password lock.  Hopefully this will be fixed quickly...

If you look at the 3rd post from the start (see below) it looks like they are 
calling it Component-Applications, what do you think that means?  Are they looking 
at fixing active sync or maybe at an app to fix it?

Comment 2 by jbq@google.com, Nov 03 (6 days ago) (No comment was entered for this 
change.)

Labels: Component-Applications

Our company requires password lock.  This is critical to getting it accepted with IT and available for 65k 
employees.

Please, Please, Please, fix this issue.
I was going to go get a Droid on my lunch break today but figured i would double
check the Exchange Sync compatibility because i didn't expect to get an accurate
answer if i asked a Verizon store employee. I'm very glad i did. This is a very
critical issue for my company that would need to be resolved before any of our
employees are allowed to get any Android phone.

This is a major issue for me.  Simply disabling security at the server level (as some
would suggest) is not an option. Using a third party application such as Touchdown is
not a workable long-term solution, as contacts need to be integrated into Android
native apps.  Please help!

This is the #1 most critical issue for me, and I need to know in fairly short order
whether this is going to be fixed so I can decide whether or not to keep this phone
or go back to that "other" phone.

Extremely important that this issue be fixed!

It appears there are quite a few issues with ActiveSync support. This request is
specifically targeted at the EAS Policy support, and enforcing policies with the
ActiveSync provisioning protocol. If you are unclear what this means, this article
explains it quite well.
http://www.infoworld.com/d/mobilize/how-avoid-smartphone-exchange-policy-lie-004?page=0,0&source=fssr
This article details some of the issues with ActiveSync support, and the EAS policy
issue is specifically referenced.
http://www.infoworld.com/d/mobilize/first-look-motorola-droid-htc-droid-eris-are-risky-business-434?page=0,0

Great work google folks, even if this bug is a critical one for me, I'm loving the 
phone.  If you could get this one addressed, I'd be a happy camper.

Unfortunately, we will not allow Android devices on our network until this is resolved 
either.  I am returning our demo Droid unit and reactivating my Blackberry.  We have 
400 or so Blackberry users.  Love the phone but this needs some serious attention.  

our enterprise requires complex passwords as well.

In a weird twist the Motorola "Corporate directory" app works flawlessly. It is
available in the Market for free.

Exchange security policies are critical and my company will not allow this device to
sync until pin enforcement and remote wipe are supported. 

This is a deal breaker.

Good grief, at least now I know that I'm not alone in Droid-Hell!  I can synch
contacts, calendar, and even see e-mail. . .but I can't SEND any e-mail through my
corporate account.  Saying that Android 2.0 has "native exchange support" is wholly
ridiculous. . .it obviously doesn't.  Google/Motorola, you HAVE TO FIX THIS.

This would make it even better

Exchange security policies are critical and my company will not allow this device to
sync until pin enforcement and remote wipe are supported. AS a result I will be 
returning the Droid and will suggest to all not to waste their time with an Android 
platform moving forward.  I find it amazing a that an issues list and update list 
has leaked and it ignores the corporate customer.  A blunder like this can be a 
death blow to this platform. I would be interested to see the amount that are 
returned in the next week.  Will it out pace their sales????

This is a critical issue that needs to be resolved.

I just returned my Droid for the same reason. I love this phone, but why 
Google/Verizon let this slip bye and ignored the corporate user is still a mystery. 
I thought they wanted to gain market share with a OS that has so much potential. The 
droid is marketed with full exchange activsync included. This is totally 
misrepresented. The security protocal is not something new and something that the 
corporate world has been using for years. 

I work in Health care and my company requires this and I along with 10 other co-
workers currently cannot use exchange because android doesn't currently support this 
feature.

Security Security Security

Google, please get these features implemented

This has to be addresses before the Droid can compete with devices that support pin 
lock and remote wipe activesync policies (iPhone and BB amongst others). It's ashame 
the Driod was released without this support and not communicate this gap exists. It 
would be nice to hear when it will be addressed. It's listed as a medium priority, 
which is scary.

Security issues need to be fixed Asap or you will not KILL the IPHONE!!

#80 -- if the batteries running out too quickly, turn off 'push' and just use the
polling (at like a 10 minute interval).  Even (some? maybe 3g)iphone users in my
office aren't using push because of battery usage.

When this is implemented, please PIN lock only the exchange related accounts.  That's
one benefit of using touchdown.  your whole phone isn't pin locked, only your mail. 
This is a major drag of the iphone implementation.

My company will not allow this phone until remote wipe is capable.

I also returned my droid.  In these days of identity fraud, security should be a top 
priority.  I'm absolutely dumbfounded this phone was allowed to go forward without 
this support.  Unless they know it, and are trying to sweep this under the carpet.

This phone will fail unless this is fixed ASAP. 

I would encourge all of you to go to the Verizion Wireless Website and do a quick 
review of the Droid so all potential buyers are made aware of this design flaw.

This is not a limitation of the Droid phone, but rather the Android 2.0 OS.  It will
be patched.  Be patient.  Use Touchdown or RoadSync in the meantime.

blah.... i think i will be returning this droid and going back to my blackberry until 
this gets fixed. I'm guessing google didn't implement this when the phone was released 
because they are trying to force droid users to use gmail. 

corporate email support is a must for any smart phone, please fix this!

is there any ETA for this update?

HA....I think you nailed it alohaus, this was done on purpose.

jraggio, I would be patient, but my patience was exhausted and abused over the last 
48 hours talking to "the experts" at Verizon and Motorola.  Since no one is 
admitting there even is a problem, how can you be sure "it will be patched"?

I'm returning my droid....whole reason I got it was because I wanted to be able to 
read corp email....

There seems to be a lot of successes in this forum post on Motorola.. Not sure if
everyone is experiencing the same issues but thought I would share..
https://supportforums.motorola.com/thread/16212?start=0&tstart=0

I'll be looking to get a droid soon and will be keeping my finger's x'ed that it
works with my corp exchange env.  Hopefully android can get the exchange support
hardened soon with a patch.  

Key issues: 

No Global Address List (GAL) access with Exchange (either contacts or calendar) - so if you don't have 
colleagues listed in you personal contacts, you can't email them or send calendar invites.  As part of a global 
company with 300,000 professionals, that's a problem.

No search ability in email and calendar.

Cannot accept meeting invites.

No task and notes syncing ability.

No smart text option when using the physical keyboard, making it almost worthless.

GMAIL application CANNOT support inline graphics in emails. if someone sends emails to you and you use the 
GMAIL application, you cannot view pictures if the were inserted inline. if they were included as attachments 
you'd be fine.

No native support for .wav files by the music player.  Company voicemails get emailed to employees as 
attached wav files and cannot open them with core Android software.  Have to download third party 
applications.

No ability to turn the screen on easily with only one hand.  The two existing methods are cumbersome: 1) 
either pressing the power button on the upper right hand corner and 2) opening and closing the keyboard 
with one hand. There should be an option to press and hold the home button to make the screen come back 
on once it's gone into sleep mode.

As already mentioned here, need remote wipe feature and security pin code feature to meet corporate security 
requirements.

I probably will have to return this phone for a lame a$$ blackberry Storm 2 or Curve 2 which kills me but I 
know it's only  a matter of time before our IT security folks pull the plug on my connection. 

I was able to get both Touch Down and the native Exchange support worked out. We're on Exchange 2007.  
Touchdown provides the Global Address List capability and invite accepts so it's working OK.

Same as everyone else.  How could a smartphone not have exchange integration.  Even
my Palm 755p does.

Ditto.  As director of our IT department, I will not allow the Droid on our network 
without full Exchange support.

Even downloading Touchdown and Roadsync - the Droid was still blocked from my 
corporate server.  I guess it has to do w/ the Exchange ActiveSync policies not 
being supported.  We are using Exchange 2003.  I spent over 10 hours on the phone w/ 
Verizon and Motorola as well - and no one has answers.  When I started talking about 
EAS policies - they didn't even know what they were.  For now, I am able to access 
email, calendar and contacts through the Moonrug app - but its nowhere near a long-
term solution... its just logging into exchange through internet explorer.  Slow - 
and no notifications of new email or anything like that.

This is a real problem that needs to be addressed.  Has anyone heard even 
confirmation from anyone that it is recognized as a problem?

The active sync security features are critical in the corporate environment. This
issue should be tracked as "Bug/Fix" instead of "Enhancement" and the priority should
be set to "High".

Do it and make more money: Many corporations will not use the device without this 
fix.
Do it and tell the truth: You don't really support exchange 'till you do.
Do it and beat the iPhone: Apple supports activesync.  We have users using them in 
our organization.

please fix this! I work at a large IT consultant company where most people have 
iPhones. When they saw my DOID they admitted it was better... but we can't get our 
company email because of this issue. Some Doid users at the company have had luck 
using the TouchDown application. 

I am questioning what happens when you know this is impacting your corporate account?
 When i add my account i go to click on the mailbox and it just looks like it is
trying to load the data, but nothing comes down.  It just continues to chug and chug,
but nothing happens, nothing downloads.  Would this situation be a similar impact to
this error?  I am part of a fortune 500 company that has strict exchange guidelines.

Thanks.

I will be returning 50 DROIDs that were purchase for corporate use as Exchange 
Policies are required.  Love the phone but if this is not fix, not a real corporate 
player.

Sorry Google, will be returning my Droid, as our company requires the use of
ActiveSync Policies that are not supported.  What a dissapointment.

Yo quiero ActiveSynch Security.

You guys really need to add Activesync policies to the moto droid....without it, the 
phone's nothing more than a bulky Iphone.   BLEH!!!!

Had to send mine back - weak implementation Google...

Hey guys.  I am new to code.google and gmail in general.

I was previously getting mail when somebody posted here, but don't seem to get them
any more.  I noticed the following above, "Comments by non-members will not trigger
notification emails to users who starred this issue. "  which may explain why I am
not getting mail, but then why was I getting it before?  Did somebody change the
setting on this thread?  How can I tell who are members or not?  Is adding a star the
only way to get mail?  If so I have a star here and am not getting mail any more.  Is
adding a star the only way to "vote" for the item to get attention?

Thanks,
John

Enhancement? Medium? Come now Google... You are being outshined by NitroDesk... For 
real. I have to say, TouchDown is pretty slick. I would like to say that Androids 
Exchange email is better, but I can't use it...

Please, Please get this addressed...

i agree. a fix should come out for this ASAP. it does not make sense to have 
exchange server and not have full activesync security policies on it! i mean, the 
drois is not only trying to compete with the iphone but also with blackberry too 
right? how can it be used as a business phone if i can't even get work email on it?

I purchased the Droid on the first day it was available, got everything to sync with corporate email and calendar 
and was then sent a nasty gram from my corporate IT team telling me that they were not going to support the 
device and they have now shut down my account, because they have no control of the device.  GET THIS FIXED.

I am sad that there has been no update from the goog:(

This is a critical feature.  Please help your corporate users!

Cant someone file a new incident that accurately categorizes this as a Critical
Defect as opposed to a Medium severity Enhancement request?  We can then vote on the
critical defect which would hopefully get more attention than an enhancement request..  

Agreed with gamachan.  Any update from Google would be appreciated in terms of timing
or notification that they are at least aware would be ideal.  They will not be able
to compete with other smart phones in a corporate environment until this issue is
resolved.

My wife believes this was done on purpose, that they wanted the google hits to boost 
ratings.  My thought is that they will now miss the Christmas shopping season which 
is idiotic, unless they think the hit increase will yield more revenue than selling 
more phones.  I would think these guys deal with auditors just as all corporations 
do, this is a huge hole.  Then again, maybe they were forced to push this out before 
it was ready for those same Christmas shoppers.

So, is this an issue, or was this done on purpose?

I am the CTO of a financial services company.  Full Activesync security policies must
be enforced on the DROID for us to allow this device to be used in our network.

I suspect that the business market for the DROID will be relatively small until this
and other reported Outlook/exchange email issues are addressed in the native
software.  Having to install third party products for email client shortcomings is
unacceptable.  Imagine telling a BlackBerry user to install a separate mail client? 
Heresy!  I therefore, can't tell a DROID user to do so.  Please rapidly address all
corporate email limitations posted here and in the other issue lists (.eml
forwarding; GAL lookup; message to Folder move/copy; selective folder sync; etc).  Thanks

I'm not buying one if the activesync security policies can't be pushed out 
natively.  This is a deal breaker for me.

Lack of full ActiveSync is the one reason I'm not buying an Android phone.

I returned mine today.  

Please fix, this is a good phone overall.

Love my phone, can't use it at my job because of this.  :(  I'm in IT so this is a
bit painful.  Don't feel like using a 3rd party app.

This is a huge oversight.  Even small companies 
use the MS Exchange security policies.  DROID 
can't survive the corporate competition without 
this functionality.  PLEASE FIX NOW.

Please fix this issue now.  Without the ability to support email, I will be returning
my phone.

Why is this not tagged as a bug?  This is a clear case of not delivering on 
what was advertised - edxchange activesync compatibility.

Just change your touchdown response to the activesync server in advanced config to
iphone and they wont know the difference in the server logs.  (thats what i did)

oh, that was targeted at people who think their mail admins are gonna jupe their
access. and at people who are using touchdown by nitrodesk.

word up.

Not sure why this isn't a higher priority than medium - honestly, activesync
functionality is huge.  This will really cripple the marketability of this phone if
it goes for any length of time.

My company also requires IT security polocies.  We have been a WM only shop, but are 
hoping to get that changed to any phone supporting such policies.  Many requests are coming 
in for Android to work... specifically the Droid.  We also have to explain why we cannot 
support this phone.

Please add this support! We(being Johnson & Johnson) have a large corporate 
enviornment, this setting is maditory for any phones to connect to our enviornment. 
It would be a shame if Droid cannot offer this support.

Please elevate to HIGH, Google don't let us lose faith in you!!

LAME! Come on Google. Palm had the exact same problem when the Pre came out, so what
did they do,,,,, they fixed it! Get on the ball and fix this. Its pathetic that Palm,
Windows Mobile and iPhones can do something so key that the Droid can't do.

This needs to be fixed immediately.  I am on the ticker and have 30 days to return my phone.  No activesync... 
the phone is going back for a Blackberry that I am sure I won't be as happy with.  Is there any word on how soon 
this will be available?

This issue is the only thing stopping me from buying a Moto Droid

Well, without full Exchange ActiveSync security policy support, the Droid is going 
back to Verizon tomorrow. 

I'm in the financial industry - my IT policy won't allow for this security risk - 
nor should it. I read ealrier in the thread about the scheduled updates that may or 
may not "fix" this issue; unfortunately I cannot wait month(s) for "corporate" email 
to work.

Bye-bye, Droid - uDon't live up to your own marketing.

The question is whether or not google chooses to even address this.  I just don't 
see Microsoft licensing ActiveSync to an opensource phone that, oh yeah, is owned by 
Google.  This being said I hope that an alternative method will be integrated sooner 
rather than later as it would make life easier

Exchange support, including this feature, needs to be more robust to give corporate
users (like me) a viable option to WinMo phones.  I have a shiny new droid but the
exchange limitations may cause me to return it for an HTC TP2...which I really don't
want but when I can't even accept/edit/fwd calendar invites from the Droid it is a
problem.  With no fix in sight (Dec 11 / Jan 22 published fixes), I am seriously
concerned that it isn't going to be improved in the near future.

I'm very upset to find that my new Droid will not connect to my Exchange 
environment. Did Google not realize that this is a HUGE deal breaker for a lot of 
people? I really hope Google steps up and fixes it soon. I love the phone so far and 
I really don't want to return it. 

This is a showstopper for me.  All of our clients are large financial institutions, 
therefore, we are under the same mobile data security requirements ie remote wipe 
and pin configuration.  Even touchdown hasn't worked with emulating the iphone since 
we have to go through our IT department prior to having them add us to the approved 
activesync list.  Unless this is fixed at the OS level, phone goes back and I'm 
stuck w/ the crackberry again.  

It seems as though the half baked support for active sync was just a check in the box
to say that ActiveSync was supported. I cannot see how they intended to market this
phone "as-is" to corporate clients without support for these security policies. At a
VZW Droid event, it looked like they were making a point about the Google equivalent
of Exchange and Motorola's Good mobile enterprise working flawlessly well with
Android 2.0!
I wouldn't be surprised if this was a deliberate attempt at getting some publicity
for Motorola's Good mobile enterprise servers.

How's this for odd?  I have 2 exchange accounts (school and work).  Could not access 
either one w/ my droid.  I have a personal account and paid the $29.99 data plan.  I 
contacted our corp. Verizon rep for my work - and he said that I couldn't acces ANY 
exchange support w/o the $45 data plan.  I told him I saw differently online - but 
he said those were not right.  So I had him tack on the $45 data plan.

Now - I can access the school account through exchange on the Droid - but still 
cannot access my office email/calendar/contacts (which is more important).  I also 
cannot access the office account using Touchdown or Roadsync... I can using Moonrug -
 but it doesn't notify you of new emails or calendar invites.  Very frustrating.  
Time is ticking down for me to return this phone unless I see SOME answer or 
acknowledgement of the issue.

I spent over 6 hours over a 2 day span with Motorola (Verizon said I had to contact 
them) - and the best they could tell me at the end was that they were going to make 
their engineers aware of the issue.  Its very frustrating.

I had spoken with someone who had mentioned perhaps it will be coming in the Dec 11th
patch that is looking to be released.  After finding some notes on the release that
does not appear to be the case...

http://phandroid.com/2009/11/09/motorola-droid-and-htc-droid-eris-ota-updates-coming-december-11th/

Well there is always 2010 to hope for.

(No comment was entered for this change.)

As we can see here, Google is aware of this and I'm sure working on it. While it's 
painful for all of us, let's remember that this is a new product, and let Google 
work out the kinks. Lets just hope that this fix is included with the next update. 
Thanks JBQ!

what a pity I have to return the phone for not supporting corp email. I wish someone 
had tested this eariler.

please hurry!  i'd prefer to not wait until december (if it's even coming then!)

If a fix is not announced soon, I believe a ton of Droids will be returned before 
their 30 day deadline. This is a dealbreaker for me.

I have made modest progress with Exchange integration.   It is still highly flawed 
implementation, but have gotten it to be passably usable (for short while).  We are 
running Exchange 2003 SP1.  Email synch to the main inbox folder seems to work very 
well.  Any sub-folders however need to be manually refreshed from the Droid.   
Contact synching seems to work fine as well.   

At first Calendar synch did not work at all.  Then I saw a support note on the 
Verizon web site that suggested that the Coporate Calendar application should first 
be opend before establishing the link to Exchange.   So, I deleted my Exchange 
account and then started over.   I opened the Corporate Calendar, which then 
prompted me to start the process of entering my Exchange info.   I got the Calendar 
to synch with Exchange, but it needed manual refreshes as well instead of doing it 
automatically.   

This is all acceptable for only a short period of time with the assumption that 
Google folks will get Exchange synchronization FIXED ASAP!!!!!!

Agree. Ready to get this phone, but it must easily synch with my corporate exchange 
email or no dice.

I noticed that this issue is 4th in rank as 3 issues have more "stars".  NOTE, the 3 
issues with more "stars" have been open for over a year; this Exchange ActiveSync 
issue was just opened 2 weeks ago and it is clearly important to the community as it 
has been starred almost as much as other issues reported that have been open for a 
year.

Tell all your friends to STAR this issue.

It would be great to see some Google traction or comments on this BUG/DEFECT (not an 
enhancement)...can anyone comment?

Thanks!

I STARed this as Exchange ActiveSync is a MUST HAVE!  

Regarding comment #191 "As we can see here, Google is aware of this and I'm sure 
working on it." IF this Enhancement (really a bug if Verizon/Motorola/Google/Droid 
claims Exchange support) was really getting worked on would it have an owner???

PLEASE FIX!

I'd love to say that my company doesn't need this - but we absolutely do. Please
raise fix priority to "High"

This really should be a proxy thread for "Solid corporate email support" like Google
/ Verizon / Motorola marketing claims and charges for - there are individual
enhancement threads for a large number of obvious fails from the perspective of those
of us that are looking for "blackberry quality" email support combined with
iphone-quality smart-phone features. 

    * No enterprise exchange provisioning
    * You can receive a calendar invitation in email – but the device treats it as a
dumb e-mail – there is no way to accept it into your calendar or do anything useful
with it from the e-mail app. 
    * You cannot move messages from the inbox into folders.
    * Folder contents are not automatically synchronized
    * There is no search capability for email or calendar items.  Not great when you
have 1000 emails in your inbox and 1000's of calendar events. Really not great coming
from a search company. 
    * You cannot dial a phone number from an email – so if you send me an email with
your phone number, I have to remember or write down your number and manually punch it
in to the phone app.
    * There is no cut and paste in email
    * You can't forward attachments
    * You can't edit a forwarded message
    * You can't set / change your out of office message
    * You can't set up an email signature.

Just to add, our corporation will not adopt the Droid as a valid business tool until
we can enforce the exchange security policies.  Most specifically:

Remote Device Wipe
PIN enforcement
Device Encryption

Louier79

I totally agree that this NEEDS to be fixed. There is attention on this, things 
don't get 450 votes in 2 weeks and go unnoticed. To the ownership point, I work for 
an Enterprise Level Global software development company, and there is a lot going on 
to determine the scope of a code change long before it is ever assigned to a 
developer. Once the target change is identified, and a release is scoped that will 
encompass that change, it will be assigned to a developer and most likely coded and 
QA'd very qiuckly. 

Also, I agree that by the nature of the issue, some development teams would deem 
this a defect, however, "Enterprise" email support is there. As far as I have seen, 
the issue here is simply the Active Sync Policy support. So while I think that this 
should be labeled a defect PERSONALLY, the truth is that a defect by nature is code 
that fails to execute it's intended function. In this case, the code is executing, 
but it just wasn't written to handle Active Sync.

Don't get me wrong, this is a HUGE oversight on the part of the Business Analysts 
(or what ever lable Google gives their Product Management team) and should NOT have 
been advertised as CORPORATE email. As we all know it is just foolish to assume that 
any true Corporate IT environment would allow such lax security policies. Verizon 
should NOT be charging more for this service than they charge for Gmail on the 
Droid. That said, I think the frustration here should be pointed at Verizon and not 
Google. The folks at Google I'm sure gave Verizon a full scope of what Android 2.0 
can and can't handle. Google didn't market the Droid, Verizon did.

I'm sure that the label of Enhancement really plays very little role here, and the 
same with the Priority. If this issue gets enough Stars, Google will get moving on 
it. Enhancement doesn't necessarily mean it's not happening soon. Lot's of companies 
put MORE focus on enhancements than defects (not necessarilly a GOOD thing).

If everyone here MUST return your phones than you must return your phones. 
Expressing your frustration to Google isn't going to get this fixed any faster. 
However, expressing your frustration to Verizon might prove to be more usefull. 
After all, it is Verizon who (most likely) contracted Google to get Android on the 
Droid, and Verizon can most likely influence Google a lot more than 450 (or even 
4500) of us can.

Just a thought, I started a thread on Verizons Community Forums. We can all start 
putting some focus on getting Verizon in this conversation.

http://community.vzw.com/t5/Android-Devices/Active-Sync-Policies-and-Android-2-0-on-
Motorola-Droid/td-p/118644

Thanks everyone!

This issue is a "must have" in order for my group to consider Android

Please get this fixed ASAP. One of the key selling points for me was the integration 
with corporate email exchange servers.  For what we all paid for this phone, we 
should not have to go out into the market place and purchase additional 3rd party 
applications in order to connect to corporate email.

TouchDown is suppose to provide the ActiveSynch functipnality with Push Option and 
security feature - to auto-lock the device if not used over xxx minutes.

I've been trying every possible option to set up the ActiveSynch... so far, I 
finally got the Exchange email working but Outlook in TouchDown is not.  However, 
the Outlook on Corporate Calandar is working.  Only time will tell how much pain is 
that going to be....!

Go to TouchDown / NITRODESK INC. site and there's a good PDF doc titled TouchDown
Getting Started, follow that and you might get some what lucky as I did.

--Ara

This sync to exchange feature is a big one for me.  I stupidly assumed this would
work out of the box.  Oops.  Considering a return now.  Becomes an expensive
(although cool) toy requiring me to do my serious business on another device.  Kind
of defeats the original excuse for the expenditure.

I echo all the comments above - may need to return my droid in the 30 day period if 
exchange support is not happening anytime soon - really love the phone though :(

I would have never cancelled my blackberry with att if I knew
this was a real problem >>>>please fix asap.

Thanks for all the posts, was about to go get one ;/

I too purchased a Droid based upon the Verizon information concerning Exchange
integration, etc.  I've tried three third-party apps and have not been satisfied with
any of them.  I hope Verizon/Motorola/Google resolves the Exchange Activesync issues
soon as the phone is really limited without this capability.

FYI... I have been using the Touchdown app for two days now.   A much, much better 
job of Exchange / Activesync integration.   And it does a better job of rendering 
HTML email then the native Android email client.  For a $10 app, it is a no-
brainer.  I will now probably keep the Droid because of this app.

I'm using the Droid Eris.  I have tried Touchdown and it's not that great compared to 
the native mail app.  I've wanted to purchase roadsync or even moxier mail but 
apparently verizon is not part of the OHA according to the roadsync developers.  This 
means I can't even purchase a better app to sync with exchange if I wanted to.  It 
doesn't even show up in the Android market.  Has anyone found a way around this?  Is 
there a way around this?  This whole experience has been frustrating.

Interested in Droid, but will not buy one until this issue is resolved. Also need 
task sync. Are you serious about competing with Windows Mobile or not?

Would like to widely embrace these at our company but are unwilling to do so until we 
have the ability to remotely wipe them. This should be integrated along with GAB.

Even if Google enhances/fixes to what iPhones EAS policies that are supported for 
ActiveSync this will compete big time during the holidays!  I work in very large 
organization (200k+ users) that has a ton of Blackberry users that would love to 
embrace Android, but cannot because of this issue.  The Exchange Admins were so 
sorry that they couldn't accept the Droid as we are under many regulatory rules that 
prohibit an exception to the Droid if it can't confrom to the same EAS policies as 
the iphone.

Please Google, fix/enhance this ASAP, and I bet you'll see big profits this holiday 
season for the Droid.  This device is everything I've ever wanted in a mobile device 
both for personal and corporate use, and if this is fixed/enhanced will enter the 
corporate market as a better device than iphone!

As a corporate CEO.... this must be fixed.  In layman terms, we must be able to 
synchronize successfully and consistently with Outlook.  Otherwise, these issues 
come to me and I must now decide whether to go Blackbeery or Windows based house 
wide.  The bad news, due to contacts, we must decide this in 30 days.

How can the priority be medium? If the categories are Low, Medium, High and 
Critical. This priority should be CRITICAL.  I'm going to have to give up my Droid, 
if this isn't fixed immediately or sooner than immediately. Everyone here at my 
company who has to use their phone for business will be forced to trade it in and 
get the Blackberry Storm 2. ... and guess what? Once we have to do it, it will be 1 -
 2 years before we are even looking at a phone again. PLEASE, I love my droid.  ... 
please, I beg you. 

In order for my company to be able to issue android devices to our employees, this
feature needs to be implemented.

Many people are talking about how there are 50+ people in their organization who 
will be returning this phone, or not buying it based on this problem. Let's get 
every one of those people to Star this issue. If this moves to the top of the list, 
maybe we will get some action on this ASAP.

Star it!

Recently received 12 demo Droid units, only to have to return them due to this
specific issue.  I can/will not disable the ability to remotely wipe my devices if
stolen or compromised just to allow my users access to the latest and greatest
smartphone.  I will wait for this fix, or may decide to go with one of the new
Windows Mobile devices instead.  I'm disappointed this feature was overlooked.

Really need this. 

This is a great device but the active sync issue is a huge problem. I have been 
reading support forums on this since Nov 6th. 

I agree with the rest of the comments that this is *REQUIRED* functionality before
system can even be legitimately claimed to support ActiveSync.  This must be
addressed as soon as possible for these devices to even be a contender to those
needing business capabilities.

Well we have hit the 500 Stars mark. Still no communication from Google on a target 
release.

*sigh*

Active Sync MUST be fixed soon or the phone goes back to Verizon just before the 30 
days trial period ends.

Has anyone at Google realized that this has gotten more votes in 2 weeks than the 
rest of these have gotten in over a year?

That seems significant enough to at least warrent a communication on what is being 
done to address this...

We have over 500 mobile devices in our enterprise.  I unfortunately today had to 
report that the Android is not supported and will not be supported until it supports 
the key features of Active sync. Please resolve this quickly as I see this device as 
a big win for us.  We are a banking software development shop and this is device our 
user base is very interested in.

I may have to try to return my new Motorola Droid because it cannot support the 
security features of Exchange/Active Sync (as required by my company).  Frankly, I 
purchased this phone thinking that it would be at least as capable as the 
Blackberry/iPhone when it comes to these seemingly standard security features.  I 
feel bamboozled! 

Awesome use of the word bamboozled!

hello google, you guys are now officially being mean, i mean look at us, we're
foaming at the mouth and you guys have not told us a dang thing. THROW US A BONE!!!

Agreed. I have passed this to Verizon as well, and they have informed me that they 
will send this along through their Voice of the Customer program. I urge all of us 
on this thread to contact Verizon as well, as at least they are responding with 
SOMETHING. The silence from Google on an issue that has gotten more votes in 2 weeks 
that the rest have in 1 year is amazing. At least let us know if this will be 
CONSIDERED in the scope of the next over the air update.

<angry mob>

I will not consider switching to Android until this gets fixed.  My email is too 
important to me!

The integrated support for exchange will be THE downfall of the Android if it's not
offered.  This feature is critical for Microsoft Shops.

please add support for pin policy and remote wipe, thank you

android phones are the only phones that are not supported by my IT department..... 
thanks to lack of policy support

This is ridiculous.  I'll now buy 4 BB Storm 2's cause I need Verizon coverage and 
ms exchange.  So much for Google being a different kind of company. Same old stuff!  

I am one of the users who has been bit by Android's lack of FULL support for MS
Exchange's security policies. My company's IT department will not let any device
synch that does not support the Exchange policy that requires that the device have a
PIN that is required to unlock the device after it has been unused for a certain
period or manually locked. This is similar to hiting ctrl-alt-del on your laptop and
"locking" it until your relogin. This support is not just critical, it is REQUIRED,
period, dot, end of discussion.

REMOTE WIPE PLEASE.

Just bought a droid for both myself and my wife this weekend; now it doesn't work
with our Exchange accounts.  This shit better get fixed fast or that is going to be 2
returned phones.

Wake up!
Remote wipe, is essential to any business.
We now have a pile of useless phones until this is resolved.

Phone being returned becuase of this issue. Thread on Verizon Community in Comment 
202 was not available when I went to post.

You have to copy and paste the whole URL. The post cuts it up for some reason...

http://community.vzw.com/t5/Android-Devices/Active-Sync-Policies-and-Android-2-0-on-
Motorola-Droid/td-p/118644

Company would like to use this as Corporate device, but cannot do so without this in
place.

This is a biggie as millions have pointed out here and on other forums. ActiveSync 
coporate support could be the breakpoint between an iphone and a Droid..

Simply put we MUST contact Verizon on this. We MUST continue to STAR this issue, and 
we MUST continue to provide our feedback in Forums like this one. Make enough noise, 
and you will get it...

This sucz. Add the support ASAP

I've got a user to just got a Droid and we've recently found this forum.  This is a 
pretty unfortunate situation for something that could be a potential iPhone killer.  
My user is currently happy with "TouchDown", but after reading what's been posted I 
don' think he will be for long.

Judging by what my VZW rep. has told me, it's only going to be a matter of time 
before this issue becomes a news Headliner. 

As an FYI for anyone having this issue, I was able to temporarily work around it by 
installing the "Touchdown" application.  It costs $10 on the market.  I am in no way 
making excuses for the lack of Exchange support, but I am suggesting an alternative 
for those of us with the phone who need to get corporate e-mail.

Wow, how come we never thought of this? Who is louder than angry customers? The News 
organizations these customers complain too!

Juicy story it is, charging 50% more for a service and then NOT supporting it on 
your device! Sounds like perfect news to me. 

http://www.engadget.com/

They have a "Tip Us" button right on the home page. Go for it... Tip them... Any 
other sites we should be tipping as well?

I'm in the same boat as others. Cannot use Android 2.0 devices on my corporate network 
unless these security issues are added. Please help!!!

Dear Google,

Can you kindly provide an update on the status of this issue?  
Do you hear us?  Have you worked this into your development plans?
If so, what is the ETA?

Open source collaboration should not = one-way black hole communication...

Thanks.

Must be fixed! Otherwise it is false advertising.

This is a no-brainer to be added. The only thing that concerns me is if this is not 
addressed immediately, I am doubtful it is a priority for Google. 

I am the Dir of IT at a financial firm. We are a Blackberry shop. I thought the 
droid was going to be our answer for our traveling principals. We spend over 
$10,000/mo in charges from calls made overseas. I was hoping that Skype 
functionality via wifi on the droid would alleviate this. now I find that skype 
calling is limited in its functionality. is this the case?

The exchange issue is major and the speed Google takes to correct this will be 
telling on what type of player they envision themselves for the PDA business world. 

Simple editing features are missing. I have not been able to open Office 
attachments. THese are all built in features in iPhone and Blackberry. So not sure 
how it will compete.. I will hold on to the droid until 12/12/09 and see if the 
update addesses all of these issues. If not I will use my 30 day grace period to 
reactivate my Storm. 

I work for a fortune 500 company with well over a hundred thousand employees 
worldwide all who are expected to check their e-mail several times a day and who 
highly value mobility due to the nature of the business. A few days ago, the IT 
department sent out a global notification that Android phones are incompatible with 
the security settings of our activesync servers. It is no coincidence that this 
announcement was made just a few days after the Moto Droid release. I am confident 
that the number of lost handset sales to my company alone will be in the thousands 
due to lack of this feature. I do not understand why these activesync security 
features were left out when they are apparently implementable with no hardware 
change and minimal software change (Touchdown). Assuming the upcoming software 
update fixes the camera focus issue, I will be buying an android handset if and only 
if activesync security features are integrated.

I would encourage Emailing Google and Verizon on this. The Developers assigned to 
the Android project are listed at:

http://code.google.com/p/android/

The best way to get attention is be VOCAL. Talk to people. Get the word around. Get 
the people you know who are using an Android based phone to Vote on this isssue, not 
that it appears to be doing anything, given that there have been more votes on this 
in 3 weeks than some have gotten in 12 months, but it's the only course of action 
right now.

Talk on other Tech sites,

http://www.androidcentral.com
http://www.engadget.com
http://www.verizonwireless.com

Email the developers that are updating this forum. Get your voice out there.

Apparently Droid Doesn't....

FIX IT.

or change your ads - this is not acceptable; and was an issue with every other
smartphone release, c'mon guys.

i would love to go to an android device, but i must agree with others as this is
unacceptable and will be a deal breaker for me to come off WinMo

ActiveSync is the corporate standard for Exchange email on mobile devices.  I can't 
believe that this is not a high priority.

Sheeesh. 

EMAIL PEOPLE!! That's what it is for :)

Get the word out. The dudes email address is right there in the thread :)

There's so much potential with this phone..and for those who wants to have the style 
and the technology AND a business platform.... the priority really needs to be set 
to "HIGH".  Look at the talk on the websites around the internet...blogs, 
forums...I'm sure VZW and Motorola have received numerous e-mails.  Let's make it 
happen!

Full activesync support MUST be in there....period.  Corporate security policies are not conducive to workarounds 
or hacks.  Please fix this ASAP.

Simply put.  I have 30 days to return this phone. If this isn't at least on a
realistic radar for resolution I will be returning it for a full refund. 
Unfortunately money talks.

The lack of response throughout and the fact that Google has not even acknowledged
this has forced me to write Android off as an option.  I have returned my device,
canceled my service, and will be recommending others who need business support to
avoid the platform going forward.  Sorry Google, you lose.

I am a non-exchange, non-google business with Outlook 2007. The fact that this phone 
will not allow me to sync with Outlook with a seamless transaction rather all 
the "work arounds" given is a deal breaker! Although I think Google has some good 
apps and use it's sad that VZW & Moto joined in and aloud a good phone go to waste 
with allowing Google to be shoved down my throut. You would think that Google rather 
people move over because they saw the potential of Google and their email, calendar, 
tasks and note capability in the workforce rather than force you. I guess BB will 
still dominate the business section of phone users. 

I cannot believe this phone does not offer a sync option.  They could have easily swept 
the market.  I am assuming that the greater business strategy is to force everyone into 
using gmail and google services.  I am am borderline on keeping the phone.  It has 
become a challenge to trust my email and calender.

Exchange security policies are critical and my company will not allow this device to
sync until pin enforcement and remote wipe are supported. 

Exchange security policies are a big deal, and not being able to move emails to Inbox
Folders is also a reason we have stopped the order of 200 phones. 
PLEASE GET THIS GOING!

No one is watching or responding to this thread. You will need to email the 
development team direclty. They are ALL listed at:

http://code.google.com/p/android/

I can't wait around for Google to support Exchange.  Guess it'll be the Blackberry
again for me.  Maybe they'll have their stuff together next year...

If they don't fix this we will not approve them for our company.  Sad that the iphone is approve isnt it?

I had the following mail conversation with one of the listed persons (google):
Q:
Hi,
Can you kindly provide an update on the status of this issue regarding the Android 
lack of full Exchange support?
http://code.google.com/p/android/issues/detail?id=4475
Thanks
A:
Unfortunately I can't.

Q:
Ok, thanks anyway - do you know who might be able to answer this?

A:
No, sorry. I don't think anyone will be able to answer this.

My interpretation of this is that they are not communicating any status regarding 
this issue because a fix for this will not be coming in the near future... :-( But I 
hope I am wrong.

Has anyone else had any contacts and getting any info?

This is basically a "me too" post but our company also just returned all Droids due 
to the Exchange security policy issue.  How unfortunate this was overlooked somehow.

This is a deal-breaker for those wanting to switch from blackberry to the droid.
Please provide the exchange asap.

This must be fixed ASAP, it really is silly that ActiveSync really doesn't work!

I really wish I was made aware of this problem before I purchased the phone, I've 
found a work around with Touchdown, but a little more than disappointed that I had 
to spend an additional $10.00 to get functionality that should already be included.

Full support for Exchange is a must have. Our small company will be retuning all 
Droids if this is not fixed.

Ditto.. can't believe they would release this without this basic requirement.

Please add full support for Exchange: Tasks, etc....

This is the precise reason my company (60,000+ employees) will not allow Android.  When it does, we can 
adopt.
Please add, I am putting off my iPhone decision for Android, but if this isn't fixed then I will have no choice.

wow ...  this sounds like its getting super serious ... Make the right choice... and
quickly at that!

This is a must have feature to consider Android as a corporate alternative.  Also, 
DROID advertised having full exchange support- however, this is not true until these 
features are supported.

Still not fixed...cant the phone be wirelessly updated? whats the hold up on a 
fix...does this thread even get looked at?

My company is looking hard at the Droid and not fully supporting Exchange is causing
us to look more heavily at the iPhone.  Verizon's solution to charge an additional
$15/month for Exchange support is only pushing us harder to the AT&T and iPhone solution.

I hope that this is addressed soon as our window for purchase is closing rapidly.

From the DROID support webpage at
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/39440/p/30%
2C6720%2C7155

"If you are able to successfully connect an Exchange account on your phone, but your 
email and contacts are not syncing with your device, your company may have a 
security policy that prevents syncing.  At launch, Motorola DROID's native exchange 
solution doesn't support password security policy or remote wipe. "

The "at launch" could either be a vague non-committal hint trying to close a few 
more sales on the handset or it could be a non-committal hint suggesting they are 
going to add these features. I tried to ask support if they had any concrete plans 
to add these features and after explaining repeatedly that I was not asking how to 
reconfigure my exchange server to be droid compatible but instead asking if they had 
any plans to implement these features on the phone, the representative said there 
were 'no plans' ...'because it is something that should be changed by my company's 
IT team'. So there probably isn't a memo out to tier 1 motorola support on this 
topic, but then again what does tier 1 support usually know.

Not being able to access Exchange email which utilizes security policies is a 
glaring omission.  The phones which support Android could have so much more sales 
potential if corporate users were thought of.  The major competitors (Blackberry and 
Iphone) have this functionality.  Android should also have it to stay competitive.

Either Google/Verizon/Motorola needs to step up to the plate and correct this issue. 
Not supporting industry standards for Activesync security protocols is inexcusable. I 
will not purchase this phone until the support is there. It shouldn't be taking this 
long to release a software patch of such a high priority to so many customers. 

Called Verizon, they act surprised but reading this forum they must know of the 
problems. Instead they tell me to call our IT Dept.  The Droid is useless and so is 
Google unless these issues are fixed.  Thank goodness I have kept my iPhone where 
exchange set up is a cinch and receiving and sending emails a breeze.........as long 
as you are in the ATT coverage area.  

Please address this issue by 12-11 or back to vz

I want this phone, but won't get one ntil this is fully resolved.  I need full 
access to my exchange email and company directory.  Shame Verizon, Motorola, and 
Goole have blown this so badly - I was very excited about the Droid until I realized 
this huge shortcoming existed.

Please fix this.

I am also awaiting this fix before jumping on the Droid bandwagon.  Meanwhile, my 
wife has a Droid and LOVES it.  But she doesn't use Exchange.

I would also like this feature.  I work for a big company and have to have the pin 
lock and remote wipe enabled.  I don’t want to use a 3rd party software as it is not 
integrated with the phones Calendar and or people app.

i would love to have this feature available ASAP

Please resolve this quickly. This is preventing myself and many in my company from 
pursuing the Android option....

I can't believe this still doesn't work!

Out of all the phones that Verizon Wireless is offering, this is the only one I find
compelling.  Our corporate IT policy forbids the use of devices that do not implement
these extra security features.  Please get on this.  

Please Fix

Android folks must not care about us end users as we haven't heard a peep from 
anybody concerning this request.  Once Android started to become a big hit, the 
little voices (us) are no longer listened to.  As long as the phone sales numbers 
keep increasing, nobody cares.

Agreed, Google needs to at least address the public on this.  It is the third most
starred thread on this board and will be number 2 very soon.  Everyone continue to
star and escalate this issue until we hear something from G MoneyBags...

Please fix.  I currently use Touchdown, but full integration would be wonderful.

I'm going to get an Android phone in April 2010 when my contract runs out... I would
love to be able to use a native Active Sync application that supports the security
policy because my company requires all mobile devices to be secure... so please
Google implement this, it's a winner.... if you want to beat WM then you need to
provide these type of features.

If Android wants to be offer iPhone-killer devices then it must at least have feature 
parity in this area.

Personally the highest priority features are support for security policies and 
integration with the corporate directory search.

Whilst other 3rd party apps offer better ActiveSync support the fact they store the 
contacts and email in separate repositories really ruins the user experience of 
phoning contacts and searching email.

Does 2.0.1 address any of these problems? I don't think it does.

Really need this Feature for Corporate Mail :(

I tried to deactivate Pin enforcement and voila it worked flawlessly.

Just looked at 2.0.1 either and didnt see anything...looks like it will be another
couple months...

I would have bought this device the minute it was available but for the active sync 
problem.  My device MUST be a work and personal life manager, and the fact that I 
cannot get my corporate work email via active sync means that I cannot choose 
android based phones.

VERY important feature for me (and our staff).  Losing significant business until
this support gets fixed.

This needs to be resolved ASAP on the Droid phones. This can mean the different of 
Droid just being another gadget that will fade with time or a true long term product 
for mobile carriers.

This is very important to fix quickly.  I am in the market to get a new Android phone 
and love the Droid and the upcoming X10 but my company won't support Android until all 
security issues have been resolved.

I fought very hard for my company an isurance company to allow a driod to connect to
exchange..  Now that we have it..we just realized remote wipes arnt an option..they
are now taking away the driods.. Common Google this is an embarrassing display

@gr8nash  Touchdown works well and supports remote wipe, it's not the solution the 
we wanted but just wanted to let you know that there are other options out there.

Just like everyone else, this is a critical point to my company switching to using
the Droid.  We've ordered a fair number of the phones and they are standing by
waiting for this to be resolved.

Our company has more than 100k Blackberry's and iPhones.  Motorola Droid is missing 
a huge opportunity by not supporting Exchange security policies.  As a member of IT 
management, I'm getting several requests for Motorola Droid deployment, but 
currently we have no chance of getting approval for a device that requires a third 
party app like Touchdown to sync with Exchange.  We're sticking with iPhone and 
BlackBerry for now.

Exchange security is not optional on devices in today's corporate environment with 
legal and liability issues.  Why would a company like Motorola spend millions on 
advertising a product, but wouldn't get the basics working properly first?

This is a critical feature for any corporate acceptance.

The Droid is nothing but a personal-use toy without these security features.

pls get this sorted - without this implementation we cannot role out droid phones 
thoughout our company....

Please Fix, I work in our IT dept...and we have several users including myself 
wanting to connect our Droids...

Fix it and I will buy the phone....

Security features for exchange required before we can move forward with placing the 
Droid on our Corporate approved hardware list.

Is it true that you cannot copy/paste anything in emails?
You cannot open an attachment with any SSL settings enabled?
You cannot take any action on a calendar invite?

this is ridiculous - how can you advertise exchange support functionality out of the 
box, which I presume is targeted towards business users, when you don't support the 
necessary security policies in a modern corporate environment. shame on you 
google/motorola.

iPhone can do it.  So should Android!

Yes, you can get a TouchDown license (just what I did), but corporate IT departments 
do not like this -- an extra company in the middle. They prefer the functionality 
built-in into the OS or an OEM application.

This is an absolute must have - please get this incorporated so our company can take
advantage of this great phone.

Woo Hoo almost 800 stars!

Love the Droid but my company will not support it until it has the remote wipe
capabilities.

Remote wipe is required for my company as well.  Corporate purchasing denied the 
phones until they get IT's Approval on this issue.

Love this phone, Does almost everything I want except EXCHANGE. Please fix all issues
so there is a wide array of options for everyone to get this configured correctly.

Need remote wipe, min password length, and activesync/exchange policies to be
enforced to allow corporate users to start utilizing this phone.

Ok. This is almost to the top of the list and we have no confirmation or anything?
What the heck:(

Apple resolved this issue and iphone took off like an Atlas rocket in the corporate 
space. I held off buying an iphone well past my Verizon contract expiration to wait 
for the Droid, and now, damn, I can't use it. And with no indication of when I might 
be able to, if ever, I can't justify waiting and hanging on to my utter total POS Q 
(which almost soured me on Motorola for life) any longer. So unless I can find 
something very soon to let me know when this might be resolved, I'm assimilating. 
The iphone juggernaut rolls on, and in this case, it's all for want of a simple 
hammer.

This should be added

Agreed.  I work for an organization that is dominated by iPhones because of the 
ActiveSync issue.  I would like to purchase the Droid but feel I now must go back to 
Blackberry in order to use it as my work phone.  Unfortunate.

This issue has caused me to notify our 250 (approx) users that these phones are
unsupported, and should not be purchased.

I purchased the Droid about two weeks ago, and was just told the following by my
company: 

"A recent scan has identified that you are using a mobile device that does not
currently support the security features of the <omitted company name> network
necessary to receive <company> e-mail."  

What a shame...  I am definitely considering returning my device in favor of a device
that I can get my corporate email on. Ridiculous that this hasn't been addressed and
assigned as a critical priority.

Does Google really want customers dumping their Android devices to jump over to the
iPhone, BB etc...?  Don't think so.  They better get off their rears and fix this
critical issue.

Okay... i think they are aware. 2.0.1 change the nature of the fail from silent to 
delivering the following notification: "Setup could not finish: This Exchange 
ActiveSync server require security features your phone does not support."

2.0.1 unfortunately broke things even worse for me.  Previously I had been able to
get my Exchange calendar and contacts to sync, but not my mail (no problem: used IMAP
as a workaround).  When I installed 2.0.1 syncs immediately quit working.  When I
attempted to remove the account and set it up from scratch again, I couldn't even
complete the setup.  As a result, Exchange functionality that was working in 2.0 is
now broken in 2.0.1.  Refer to:

http://code.google.com/p/android/issues/detail?id=5337

and this thread in the Verizon forums:

http://forums.verizon.com/t5/Android-Devices/2-0-1-Update-Breaks-Exchange/td-p/129965

I recently bought a Droid and switched service providers and now realize I cannot 
sync my work email to this phone b/c the device does not support the active sync 
policies, which poses a security risk.  I am going to have to take the phone back to 
the store unless this is corrected.  I am very dissapointed!

Hey guess what! Since 2.0.1 now my Droid tells me that my Exchange server requires 
security settings that my phone does not support! SWEET! This single sentence is the 
most communication I received on this issue so far!!! I'm so excited that this 
update did NOTHING to FIX this problem, but it at least lets me know about it, which 
is more than this thread does! WOOO HOOO!!!

This should be updated to a high priority bug as it is not a feature request.  The 
motorola droid was advertised as having "exchange support".  As it stands currently, 
Android 2.0.1 really only has partial exchange support.  It would be wonderful if 
Google could release a statement about when Android will be patched to fix this bug.

This issue must be fixed ASAP. I work for a company of 20k+ users and we will not 
adopt a phone that does not implement the Activesync security policies.  How can 
this issue be overlooked in the first place?  False Marketing is going to hurt the 
adoption of any Android device!

Please update asap!!

Should not have claimed exchange support without this capability!  

Concur - Assume the Google Phone will have full EAS policiy support leaving Android in the dust.

any updates or final solutions or any news?

This needs to be fixed now!

We found a work-around.  In the Exchange System Manager, under Global Settings, Right-
click Mobile Services and click Device Security.  Then under Exceptions, add the users 
who will be using the devices.  This still uses the SSL certificate and encrypts the 
data to and from the phone, just by-passes the extra security that the phone cannot 
use.  

I echo the sentiment thus far - I was going to go with an iPhone but Verizon a much 
stronger network so I finally settled on the Droid - and just before I go buy it I 
checked with our Exchange folks at work and I find this ActiveSync issue.  Come on 
Verizon/Google - first you have NO global capability in this device and now you miss 
the boat on corporate adoption?  You are wasting your advertising $ going after 
their network alone - what's gonna happen when AT&T wises up and starts slaughtering 
you on no COrporate email and no Global?  Please announce a fix soon - or I'm going 
iPHone - I may miss some calls but I'll at least get my email.

RC Surplus - for those who work at larger companies, this is not an option at all.

I agree.

Interesting.... I just had a conversation with a Verizon representative via LiveChat.
 I asked them if the Android supported Exchange several different ways and each time
he denied that it did (see attached file for unaltered dialog).  What does this mean?

Verizon Wireless sales representative LiveChat.doc 31.0 KB   Download

a modern smart phone requires activesync.  quit screwing around and just add it in. 
apple figured that out by v2.  android v2.0.1 still doesnt have it.

waiting very impatiently.

While I enjoy my Motorola Droid immensely, I 
must join with the hundreds of others in saying 
the claimed "full exchange support" was 
disingenuous at best, and wanton deceptive 
marketing at worst.

A fix is sorely required to gain the trust of the user 
base, if it is not already to late.

A paid, buggy, workaround (Touchdown) does not a 
solution make.

Apple still has similar activesync issues.  These manufacturers are all about one 
thing... The app store.  $$$$  Corporate mail is just another app on the phone.  If 
it works, great, if not -- not such a big deal.  However, if the app store isn't 
functioning, this presents REAL issues.

Back to the technical issues:

There are several things to consider:

1. You do not need to load the certificate onto the device.  Disregard any posts 
that state this.
2. There is no connection (correlation) between RPC and activesync working.  The two 
are independent of one another.   Again, disregard any posts that state this.
3. There is no need to pony up for a valid certificate from Godaddy, Verisign, etc.  
A simple self signed certificate will work perfectly.  Again, disregard any post 
that states this.
4. We have seen where the phone needed to be reset to FACTORY before it would 
connect and verify to the exchange server again.  Please try this.
5. Test your exchange settings on https://www.testexchangeconnectivity.com/
This is a legitimate Microsoft Site.  It is not anything rogue.

If you would like your Droid to sync, we can end your pain today Guaranteed.

http://computerrepairservice.net/blog/verizon-droid-exchange-activesync-setup/

This is a fricken joke! Can't believe after asking time after time about using this 
for my work email that it in fact DOES NOT work at all. Man this pisses me off 
severely! I WAS CONNED!

I need this please

This is an issue of course!  We all need this considering we were told that the 
phone supports it!

This is an issue of course!  We all need this considering we were told that the 
phone supports it!

kosednar, 

I don't know where you are getting your information, but it is not correct. iPhone
supports a selection of ActiveSync policies. Android support no ActiveSync policies.
The 2.0.1 firmware has a helpful error message that indicates that policies are not
supported when you have them configured on the server.

If your server has enforced ActiveSync policies, Android will not sync. End of story.

kosednar - Not everyone is an IT person. Such a great device will surley suffer in 
sales from this issue. My company would buy 65 droids if the security cert issue was 
fixed. I think this will take it from the next cutting edge phone to just another 
phone on the market. If touchdown can figure it out why cant google or are they 
getting a cut from touchdown?????

The sales people in the Verizon stores just flat out lie about this!!!
This issue is rediculous!!!!!!!!!!!!!!!!!

I'll be deciding on my first smartphone within the next week.  If I don't see that 
this issue is taken care of...I guess I'll have to go with the alternative.

awh

why is everybody slamming google?  why doesn't microsoft develop a client for the droid 
and other similar devices?  I use a wm6 device specifically because it has an outlook client 
which  syncs perfectly with outlook (no exchange required), pop3/imap servers (unix) as 
well as excxhange. and I don't have to use third party software or sync services.

Why did they wait so long to come out with msoffice folr the mac.  they are NOT a 
hardware company but a software company.  Worse, the verse graphical versions of wors 
and excel were available on the Mac, not windows.

@ddbtek because it is an OS issue which DROID runs Google's OS Android, not WM.  Is
it Microsoft's fault that a competitor came out and released an OS that is trying to
leverage there systems? Nope.  There is no need for Microsoft to accommodate, it
should be Android's job to integrate, not Microsoft.  

I can't believe this was not addressed and I'm paying for an Unlimited data so I can 
have access to Corporate email.  Why isn't this Clearly disclosed??  What a 
disappointment. 

@abrinton99 We agree with you.  A majority of these security policies are with 
Exchange 2010 & 2007 servers. These policies are not supported and we will only be 
able to disable these on the server.    

We were commenting on the other 98% of the users who are not experiencing security 
dilemmas, but configuration issues.  We are receiving many calls where security is 
not the issue.  Their Exchange 2010, 2007, and / or 2003 servers are not configured 
correctly for activesync.  We can solve these issues with the end user or admin 
through a visible webex session.  

We strongly urge users here who are experiencing error messages to run the Microsoft 
Exchange connectivity test which is found on comment #361.  And / or reset the phone 
factory.   Strangely enough this has solved some first generation “quirks”. 

If anyone has direct questions, submit a ticket request to us and we answer your 
issue promptly.

If this doesn't get fixed, I don't see how Android can really gain any significant
corporate market share.  I know our firm (and any other firm with common sense) won't
support a device without full Activesync support.

As an IT consultant I would be recommending this phone to everyone I know...if this 
problem was fixed. However I can not risk my reputation for the benefits the phone 
provides. I love my Droid and have set my Exchange account up with it's own Activesync 
policy. 

I know this is the wrong thread, but the corporate email not having a signature is also 
Very high on my list as well. 

I hope this is moved to high priority soon.

-BenjaminJWD