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Issue 2332: Market should allow Google Apps users to purchase
12 people starred this issue and may be notified of changes. Back to list
Status:  Reviewed
Owner:  ----
Type-Enhancement
Priority-Medium
Component-Google
Subcomponent-Market


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Reported by sheri...@shezza.org, Mar 30, 2009
I have a list of applications that I want to buy on the Android market
however I'm presently unable to do so :(

I have a 'Google Apps' domain and I sign in to my G1 with that.  This has
been working just fine for all respects of the Google user experience so far.

When I try to buy something off the market it says that I cannot use my
Google Apps email address I MUST sign in with a 'googlemail.com' email
address.  Naturally this is so that the 'checkout' can run.  I recognise
that 'Google Apps' email accounts do not have 'Google Checkout' functionality.

What I did some time ago was created a Google account based on a private
email address.  Maybe you might think of this as fred@example.com kind of
email address so I could log in to Google Accounts to access services not
available to Google Apps users (such as the Google checkout).

Now please, pretty please, you let me sign up all that time ago with my
fred@example.com email address for a google account, why on earth may I NOT
use that account to login to the android market to buy software?  I know
you need to stop Google Apps users from trying to put in their email
addresses, however can you please amend the app so that if the user puts in
a 'fred@example.com' type email address (which is a perfectly valid Google
account login name) that it can go away and verify the login in the same
way it would verify an @googlemail.com address?

If this is in anyway clear then please do let me know and I'll do my best
to clarify any point.
Comment 1 by jbq@google.com, Mar 31, 2009
This issue is assigned to an engineer for further evaluation
Status: Reviewed
Cc: j...@google.com
Labels: -Type-Defect Type-Enhancement
Comment 2 by sheri...@shezza.org, May 07, 2009
Just an update, this still is a problem in 1.5 which I received today.

I would like to add a clarification, my 'Googleised' fred@example.com login is also
the same as my Google Apps email address that I primarily log in to the phone with.
Comment 3 by r...@kruseonline.net, Aug 12, 2009
I too want to spend a bunch of money on the Market but my personal domain isn't
allowed :(.
Comment 4 by /h/moc.elgoog/jlapenna, Aug 24, 2009
(No comment was entered for this change.)
Labels: Component-Google
Comment 5 by jbq@google.com, Aug 28, 2009
(No comment was entered for this change.)
Summary: Market should allow Google Apps users to purchase
Cc: -j...@google.com
Labels: Subcomponent-Market
Comment 6 by se...@literati.org, Nov 09, 2009
This was working fine for me with 1.5 on my G1, which used the password I log into my
calendar with (different from my hosted account password even though both are the
same). It stopped working with the Droid I just got - it now uses the password on my
hosted domain and just keeps prompting me for an account over and over again. Not
being able to buy apps is ridiculously bad.

Comment 7 by se...@literati.org, Nov 09, 2009
As of 2.0, this is now a defect, not an enhancement, as it prevents me from buying
apps entirely with an account that works fine with my Google Wallet.
Comment 8 by ehfisher, Nov 09, 2009
I, too, cannot purchase apps in the Android market because of this defect.  I have
both a google apps and a gmail account configured on my Droid, and you'd hope the
market would use the gmail account, but it doesn't.

Too bad, because I was about to buy an app.  Hope this gets fixed soon.
Comment 9 by sheri...@shezza.org, Nov 09, 2009
Indeed, and the necesscity for a normal Google account is growing.  I can't use 
applications like Google Listen, which naturally requires a Google account login.
Comment 10 by Martin.B.Smith, Nov 10, 2009
The Google Apps and regular Google accounts need to be fricken' interchangable andu
nified already. I am *so* tired of logging into Google Reader, Voice, Wave, GMail,
and more separately, as well as having weird duplicates in contacts. If you aren't
actually going to unify the two separate, somewhat transparently equal but not
totally, authentication systems, at least let us buy on the Market.
Comment 11 by ehfisher, Nov 11, 2009
Actually, it looks like my problem was because I was trying to use an Amex card to
buy stuff priced in GBP/EUR.  The error message just wasn't very useful.  I added a
mastercard and it's now using my gmail account and I can buy apps.
Comment 12 by cerbe...@starraisers.com, Nov 18, 2009
 Yes, I got this phone (Droid) for its apparently 
capabilities and find I cannot purchase any.  And 
seeing how long this ticket is open for, I'm 
returning the phone, and modifying my review for 
gearlive.com to warn Google apparently users 
away from Android.
Comment 13 by chrisprice.id.au, Nov 18, 2009
Just an FYI:

I was able to get around this issue by signing up for a Google account using my
Google Apps email address (and the same password) so that my Apps email address
becomes my Google username.

Sign up:
https://www.google.com/accounts/NewAccount?continue=http%3A%2F%2Fwww.google.com%2Fig&cd=US&followup=http%3A%2F%2Fwww.google.com%2Fig&hl=en&service=ig&ltmpl=default

As an aside, I then linked this account with my YouTube account to get around
login/sync issues I was having with the YouTube app.
Comment 14 by cerbe...@starraisers.com, Nov 18, 2009
Too bad I've done this already, years ago: its the 
only way to use that email address for Google 
reader.  Unfortunately it doesn't let you add the 
account as a Google account, you type in your 
name and address, and it picks up the fact that it 
is a Google apparently account.  I'm interested in 
how you got your Google Apps account to allow 
you to buy nonfree apparently from the android 
marketplace on the phone.
Comment 15 by chrisprice.id.au, Nov 18, 2009
I don't know why it doesn't work for you; all I know is that I couldn't buy apps in
the Market (it just asked for my password) until I did the above, and then I could.
Comment 16 by d...@vidmck.com, Nov 30, 2009
I'm in the same position: I've ended up with three separate Google accounts as a
result of this!
1) I've got one account at my domain with Google Apps, which works fine.
2) I've got a second account using the Apps email address for 'everything else'
(Reader, Checkout, everything that's not available for Apps users). This feels more
or less transparent because the usernames match.
3) Now, I've had to get a third account for Market (which is stupid, because I
already had a Checkout account setup at point 2). I can't see any reason for this
third account except that Apps users are a corner case that haven't been considered
properly.
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