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Issue 17869: Honeycomb gmail reply quote rendering corruption
20 people starred this issue and may be notified of changes. Back to list
Status:  WrongForum
Owner:  ----
Closed:  Jun 2013


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Reported by nweib...@gmail.com, Jun 21, 2011
When replying to an email in the Gmail app, a preview of the quoted message is shown in purple below the reply text for the user's reference. In Honeycomb 3.1 on my Galaxy Tab 10.1 the preview of the message is always corrupted and displayed improperly, with the canvas stretching vertically in a nonlinear fashion as the user scrolls up and down. 

This happens with every reply under every circumstance I have been able to test without fail; it does not matter if the email thread is short or long, contains images or plaintext, etc. Simply select and email, reply, and scroll down to see the problem.

I have attached a set of images showing the problem, as well as the results from "adb bugreport" with Gmail open/replying exhibiting the problem.
email_stretch_rendering1.png
286 KB   View   Download
email_stretch_rendering2.png
130 KB   View   Download
email_stretch_rendering3.png
126 KB   View   Download
email_stretch_rendering4.png
189 KB   View   Download
email_stretch_rendering5.png
311 KB   View   Download
email_stretch_rendering6.png
185 KB   View   Download
bugreport.txt
4.0 MB   View   Download
Jun 24, 2011
#1 bve...@gmail.com
I am having the exact same issue on a 32 GB Galaxy Tab 10.1 with Android Honeycomb 3.1.
Jun 26, 2011
#2 rorybrow...@gmail.com
Same problem on a Wifi Galaxy Tab stock.
Jun 27, 2011
#3 eric.mil...@gmail.com
Same problem for me too. :(
Jun 28, 2011
#4 consti...@gmail.com
I am also having this problem on a 16 gb wifi tab 10.1

Jun 29, 2011
#5 blan...@gmail.com
I am experiencing the same issue on 32 GB Galaxy Tab 10.1 with Android Honeycomb 3.1.
Jun 29, 2011
#6 andrew.e...@gmail.com
Only four people have starred this so far :(  Same problem for me on a stock GT 10.1 (16GB).
Jun 30, 2011
#7 michael....@gmail.com
It happens on mine... Galaxy Tab 10.1 32gb stock.

Does anyone know if this is happening on the Xoom or the Transformer?
Jul 2, 2011
#8 michael....@gmail.com
I have the same problem with my Galaxy Tab 10.1, 32gb stock.  Very annoying when trying to reply to emails.
Jul 3, 2011
#9 Christopher.Close@gmail.com
Same for me on stock samsung galaxy tab 10.1 wifi (gt-p7510)
Jul 8, 2011
#10 nicholas...@gmail.com
I have both xoom and GT.. it doesn't happen on the xoom. Also the screen rotate is slower on the GT.

Jul 8, 2011
#11 rorybrow...@gmail.com
I checked on an Asus Eee Tab Transformer and it does not have this problem, looks like it's only with the Samsung Galaxy Tab 10.1.
Jul 9, 2011
#12 skawtnyc@gmail.com
The problem also exists in the other native email client on the Galaxy Tab 10.1. Same quoted text corruption. In Gmail you at least have the option to respond inline, so at least you can quote the messages you're replying to, and have the actual text included when you send it. The corrupted quoted text is also not included when you hit send. 
Jul 14, 2011
#13 stefan.a...@gmail.com
Same effect on my 10.1 32G with Honeycomb 3.1; really annoying for business use :-(
Jul 16, 2011
#14 zenos...@gmail.com
I have the same problem on a Galaxy Tab 10.1
Jul 18, 2011
#15 robbertmorgan
So how long should it take for sth this serious to get fixed...?!
Jul 19, 2011
#16 cndah...@gmail.com
Same here... This needs to be fixed asap.
Jul 19, 2011
#17 lai...@gmail.com
I'm having the same problem.  On my Samsung Table 10.1 (no hacks or custom tweaks)
Jul 19, 2011
#18 nweib...@gmail.com
All: Instead of commenting with "me too", please star the issue so it gets attention. Thanks.
Jul 21, 2011
#19 maxmorga...@gmail.com
Same issue with my 10.1 - Starred.
Jul 28, 2011
#20 rafaelva...@gmail.com
Same here on Galaxy Tab 10.1 32 GB wifi version. 
Aug 3, 2011
#21 Des...@gmail.com
Also occurs on my new galaxy tab. 
Aug 5, 2011
#22 michael....@gmail.com
Is anyone still seeing this issue in the recent Touchwiz update?
Aug 5, 2011
#23 maxmorga...@gmail.com
Touchwiz update has solved the issue for me.

quote rendering corruption
Aug 5, 2011
#24 michael....@gmail.com
Thanks for the confirmation!
Aug 9, 2011
#25 sbu...@gmail.com
Is it possible to fix this without installing the Touchwiz update?
Aug 12, 2011
#26 androidp...@gmail.com
Same issue on the Tab 10.1 running 3.1
Aug 12, 2011
#27 rorybrow...@gmail.com
The Verizon 4G LTE version of the Galaxy Tab 10.1 does not have this issue.
Aug 15, 2011
#28 fort...@gmail.com
It happens only if the quoted text is large enough and require the scrolling.
Aug 15, 2011
#29 rafaelsp...@gmail.com
It's been fixed with my update from Samsung. 
Sep 2, 2011
#30 kapadia....@gmail.com
How did you get the update from Samsung?

Jun 8, 2013
#31 jbq@android.com
This report applies to a mobile Google application or service, and the issue tracker where you reported it specializes in issues within the Open Source source code of the Android platform.

We are not able to provide support for Google products in this issue tracker. Please use the Google Support site for help at https://support.google.com/ or report this issue in the most appropriate Google Product Forum at https://productforums.google.com/forum/#!forum/en/

Status: WrongForum
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