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Issue 16483: Android Market doesn't allow removing an existing application's rating and comment
28 people starred this issue and may be notified of changes. Back to list
Status:  WrongForum
Owner:  ----
Closed:  Jun 2013


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Reported by dan.avi...@gmail.com, May 1, 2011
Device:  N1 2.3.3

- Steps to reproduce the problem:
1.  Rate an application (i.e. give it "stars") in the "my rating" section
2.  Add a comment in the "My Comment" section
3.  Then (say for a new version of the app where issues have been addressed), try removing the ratings and comment.
4.  Notice how you can't remove the ratings or comment. 

Expected behavior:
- A user should be able to reset the rating and comment he/she gave to an application.  
Jun 28, 2012
#1 avben...@gmail.com
In the app one can swipe left over the stars to get "Unrated" (that text is actually always shown when starting editing; see  issue #30634 ), but then the "OK" button is disabled.

On the website no clue whatsoever either. Clearing all text still allows one to click "Submit Review", but after a refresh the old review is still there, albeit with an updated version number and on top of the list when sorted by "Newest". As the Play app disables the "OK" button when one removes the title, it seems that the title is mandatory. Indeed, on the website, leaving some text in the title does allow one to clear the description.

Still, of course, people should be able to remove the review/rating altogether.
Oct 26, 2012
#3 phage.co...@gmail.com
I have the same problem. Can't delete/update my comments. Actually updating once have worked but not anymore.
Dec 1, 2012
#4 avben...@gmail.com
Finally, the Play website has a Delete option now; screen capture attached.
delete-review-play-website.png
22.8 KB   View   Download
Dec 1, 2012
#5 danielec...@gmail.com
Oh, good. Finally is fixed, then.
Dec 1, 2012
#6 avben...@gmail.com
Well, I wouldn't mark THIS very bug report as fixed, as it's still not possible to remove a rating the same way one reviewed/rated. I even joined Google+ to be allowed to go into an old review/rating (now anonymised as "A Google User; see http://techcrunch.com/2012/11/26/google-play-gets-real-reviews-will-now-be-posted-with-your-google-name-and-picture/ ), but even then no option in the Play Store app yet.

But indeed, this workaround is okay for me too.

(Play Store 3.10.9 on Nexus S, Android 4.1.2)
Jun 23, 2013
#7 jbq@android.com
This report applies to Google Play, and the issue tracker where you reported it specializes in issues within the Open Source source code of the Android platform.

We are not able to provide support for Google Play in this issue tracker. Please use the Google Support site for user help at https://support.google.com/googleplay/ or developer help at https://support.google.com/googleplay/android-developer/, use the contact form in the developer console, or report this issue in the most appropriate Google Product Forum at https://productforums.google.com/forum/#!forum/en/ and especially in https://productforums.google.com/forum/#!forum/mobile

Status: WrongForum
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