Posted July 2009
This document is for administrators who replace a power supply. For more information on troubleshooting issues with the search appliance, processing unit, or storage unit, see the Troubleshooting Guide.
Use this document to diagnose and replace a failed power supply in Google Search Appliance models GB-7007 and GB-9009:
Note: The power supplies in the GB-7007 are replaceable if the Appliance ID starts with T2.
View the Appliance ID from the Admin Console About page. The Appliance ID also appears on labels on the search appliance chassis.
Replacing a power supply consists of:
Diagnose and replace a power supply from the rear of a search appliance, processing unit, or storage unit while the device is in its rack and running. The power supplies are hot-swappable. Exercise caution when working around powered devices to prevent injury to you or damage to the equipment.
You need at least 14 inches (36 centimeters) of free space behind a search appliance, processing unit, or storage unit to remove a power supply. If there is not enough space behind the device to remove the power supply, remove the attachment screws at the front of the rack so that the device can slide out far enough to remove the power supply. Remove the attachment screws using a #2 Phillips-head screwdriver.
A #2 Phillips-head screwdriver is also useful for removing the captive screws on the power supply of the GB-9009 storage unit. Otherwise, no other tools are required to replace a power supply.
The GB-9009 comes with a key for removing the front bezel panel from the search appliance--you can then use the LCD on the front of the GB-9009 processing unit to diagnose additional errors in the processing unit's power supply. The GB-7007 does not come with a key for the bezel and you need to rely solely on the power supply indicator lights at the rear of the search appliance to locate a failed power supply.
Important: If a power supply fails, leave it in the search appliance, processing unit, or storage unit until you are ready to install the new replacement power supply. You can optionally remove the power cord from the failed power supply.
Dispose of the failed power supply in accordance with the recycle or disposal policy for your organization, locality, state, or country government.
You can verify the current status of the power supplies from the rear of the search appliance, processing unit, and storage unit. At the rear of the search appliance, processing unit, or storage unit there is an indicator light on each power supply that shows its operating status:
As shown in the illustration, the indicator light for the GB-7007 search appliance and GB-9009 processing unit is a single LED at the right of the power supply. The indicator light for the GB-9009 storage unit is the middle LED in a row of three LEDs.
If a power supply has an amber indicator light, the power supply has failed. If you see a power supply failure, contact Google Customer Support.
If the failed power supply is on the GB-9009 processing unit, you can open the front bezel and get additional information about the failure from the LCD on the front of the GB-9009 processing unit. For more information, see Verifying GB-9009 Processing Unit LCD Information.
This section consists of the following topics:
The following table lists the conditions of the single indicator light on the power supply of the GB-7007 search appliance and GB-9009 processing unit.
| Indicator Light Condition | Description |
|---|---|
| Off | Power is not connected to the power supply. |
| Steady green | The power supply has power and is working correctly. |
| Amber | The power supply has failed. Contact Google Customer Support. |
| Alternating Green and Amber | Power supply mismatch. Contact Google Customer Support. |
The power supply on the GB-9009 storage unit provides three status LEDs. The normal operating condition is that the first and third LEDs are green and the middle LED is off. If a power supply failure occurs, the center LED displays amber:
If the power supply failed in the GB-9009 processing unit, you can obtain additional information about the power supply failure from the LCD at the front of the processing unit. To access the LCD, you need to remove the bezel panel from the front of the processing unit.
Note: The LCD on the GB-9009 processing unit does not provide the status of the power supplies on the GB-9009 storage unit. For the storage unit, check the rear of the unit using the status indicator LED.
To open the bezel on the processing unit:
The following table lists the error codes for the power supplies on the GB-9009 processing unit.
| Error Code | Description |
|---|---|
E1610 Power Supply # (### W) missing. Check power supply. |
The specified power supply was removed or is missing from the system. Power supplies are numbered as 0 (left unit) and 1 (right unit). |
E1614 Power Supply # (### W) error. Check power supply. |
The specified power supply failed. Contact Google Customer Support. |
E1618 Predictive failure on Power Supply # (### W). Check PSU. |
A power supply fan failed, an over-temperature condition occurred, or a power supply communication error caused a predictive warning of an impending power supply failure. |
E161C Power Supply # (### W) lost AC power. Check PSU cables. |
The specified power supply is attached to the system, but it has lost AC power. Check the AC power source for the specified power supply. |
E1620 Power Supply # (### W) AC power error. Check PSU cables. |
The specified power supply's AC input is operating outside its allowable range. Check the AC power source for the specified power supply. |
E1624 Lost power supply redundancy. Check PSU cables. |
The power supply sub-system is no longer redundant. If the remaining power supply fails, the system shuts down. |
E1626 Power Supply Mismatch. PSU1 = ### W,PSU2 = ### W. |
The power supplies in the system are not the same wattage. Contact Google Customer Support. |
E1629 Power required > PSU wattage. Check PSU and config. |
The system configuration requires more power than the power supplies can provide, even with throttling. Contact Google Customer Support. |
Note: The storage unit doesn't provide power supply indicator lights on the front panel. You can perform an system test by opening the bezel of the GB-9009 storage unit and checking the operating condition of the storage unit from the three LEDs in the vertical column to the left of the hard disk drives. If the first (top) LED is flashing amber, the storage unit is in a fault state and you should contact Google Customer Support.
The part IDs for replacement power supplies from Google are as follows.
| Google Part Number | Description |
|---|---|
| 07013749 | GB-7007 search appliance power supply and GB-9009 processing unit power supply |
| 07014434 | GB-9009 storage unit power supply |
If you see that a power supply has failed, contact Google Customer Support to authorize a replacement power supply be sent to you. You need to indicate whether the failed power supply is in the GB-7007 search appliance, GB-9009 processing unit, or GB-9009 storage unit. If the power supply failed in the GB-9009 processing unit, you can also provide the error code from the LCD on the front of the processing unit.
You can contact Customer Support at http://www.google.com/support/enterprise/go/support_info#gsamini. To log into the Google Enterprise Technical Support web site, use the name and password included in the email sent to your primary contact who placed your order.
The sections that follow describe how to replace a power supply for each platform:
The GB-9009 processing unit provides a signal light that you can use to find the rear of the processing unit and storage unit in an equipment rack. To activate this light, open the bezel on the processing unit, and press the system identification button (marked with i) at the right of the LCD display. A flashing light appears at the back of the processing unit that enables you to find the rear of the processing unit. Cancel the identification light by pressing the system identification button at the rear of the processing unit.
After replacing the failed power supply, dispose of the failed power supply in accordance with the recycle or disposal policy for your organization, locality, state, or country government.
You can quickly replace a power supply on the GB-7007 search appliance or GB-9009 processing unit.
The following illustration shows the power supply on the GB-7007 search appliance or the GB-9009 processing unit:
To replace a failed power supply:
Continue to Verifying That the New Power Supply Works Correctly.
The following illustration shows how to replace a power supply on a GB-9009 storage unit:
To replace a failed power supply:
To verify that the new power supply works correctly:
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