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Google Search Appliance

Getting the Most from Your Google Search Appliance: Introduction

Google Search Appliance software version 6.0
Posted June 2009

The Google Search Appliance enables you to provide universal search to your users. You can get the most from your Google Search Appliance by using some or all of its many features to fine-tune and enhance universal search. Become familiar with the Google Search Appliance's features by reading this document and apply those features that best suit your search solution.

Google Search Appliance

Contents

  1. About This Document
    1. Using Google Search Appliance Documentation
  2. What Is Universal Search?
  3. Deploying Universal Search with a Google Search Appliance
    1. Crawling and Indexing Content Sources
    2. Serving Search Results to Users
    3. Deployment Activity Overview

About This Document

This document describes how to deploy a Google Search Appliance in an enterprise to offer universal search to your users. This document is intended for anyone involved in deploying a Google Search Appliance, including those who are responsible for the following tasks:

  • Making the decision to purchase a Google Search Appliance
  • Selecting content sources to be indexed
  • Installing and configuring a Google Search Appliance
  • Creating a search experience for users
  • Administering and maintaining a Google Search Appliance

The concepts, instructions, and advice in this guide are intended to provide general information only. Because organizations have a wide variety of Information Technology (IT) infrastructures, the methods that you ultimately use to set up your search appliance might differ from what is described in this guide. Therefore, use this guide as a starting point to help plan and manage your universal search implementation.

Although Google recommends that you read this entire guide, you don't have to. Depending on your organization's infrastructure, you goals, and your own experience, you can use this guide as a handbook and just read the sections that are applicable to your implementation.

Using Google Search Appliance Documentation

Google offers a comprehensive library of public documentation about the Google Search Appliance. These documents contain in-depth information about how to use the features and functions described in this document.

Read more about the Google Search Appliance features and functions that interest you by clicking the links within this document to navigate to relevant documents in the library of public Google Search Appliance documentation.

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What Is Universal Search?

Universal search is the ability to search all content in an enterprise through a single search box. Although content sources might reside in different locations, such as on a corporate network, on a desktop, or on the World Wide Web, they appear in a single, integrated set of search results.

The following figure presents a graphical overview of universal search.

universal search diagram

Deploying Universal Search with a Google Search Appliance

Your goal is to deliver universal search to your users. The two major aspects of deploying universal search with a Google Search Appliance are:

This section provides an overview of each of these aspects.

Crawling and Indexing Content Sources

The Google Search Appliance can crawl and index content from many sources, including:

  • File shares--Files in 220 different formats, such as HTML, PDF, Microsoft Office, and many more
  • Intranets--All files on your intranets or other web servers
  • Content Management Systems--Information in content management systems, with built-in connectivity to EMC Documentum, IBM FileNet, Open Text Livelink, and Microsoft SharePoint
  • Enterprise applications--Information in your business applications, using Google's OneBox for Enterprise, which enables a search appliance to connect with enterprise applications, such as Customer Relations Management (CRM) systems, Enterprise Resource Planning (ERP) systems, and financial databases
  • Databases--Records in relational database management systems, including IBM DB2, Microsoft SQL Server, MySQL, Oracle, and Sybase
  • World Wide Web--Information on the web

For more information about how the Google Search Appliance crawls and indexes different types of content sources, refer to Crawling and Indexing.

While your ultimate goal is to deliver universal search to your users, Google recommends that you achieve your goal by taking a phased approach. Start by crawling (discovering) and indexing the most important content sources and serving results from these content sources first.

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Serving Search Results to Users

When users search for information, the Google Search Appliance returns a single set of search results that are integrated from different types of sources. Results are ranked based on relevancy. The following figure shows a set of search results that are integrated from sources including an intranet, two content management systems, and a file share.

results from universal search

You can effectively deploy the Google Search Appliance for universal search by just using built-in features. However, the Google Search Appliance provides many capabilities and features that--when used--enable you to enhance universal search and the search experience for your users.

For more information about enhancing the search experience, refer to Using Features to Enhance the Search Experience.

Deployment Activity Overview

Deploying a Google Search Appliance for universal search involves several activities, such as identifying the enterprise content that you want your users to be able to search, installing a search appliance, crawling and indexing content, and making search available to your users. The following table lists the major deployment activities described in this document. To read about a specific activity, refer to the section listed in the table.

Activity Described in Section
Planning a universal search solution for your enterprise Planning
Installing a Google Search Appliance and configuring it to communicate with other computers on your network Installing and Configuring a Search Appliance
Crawling your enterprise content and creating a search index Crawling and Indexing
Customizing the way the search appliance presents search and results to users Using Features to Enhance the Search Experience
Extending the capabilities of the search appliance by using protocols, interfaces, and connectors Extending Universal Search
Running various tests to validate your universal search solution Testing Your Search Appliance Implementation
Launching your universal search solution Going Live

For a comprehensive list of deployment activities, see the Universal Search Deployment Activity Checklist.

 

Let Google know what you think about this document by sending feedback to gsadoc-gtm-feedback@google.com.

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