| Note: This is the latest documentation. The previous version of this page is identical — only the left nav differs. |
Each Google Checkout order has a financial-order-state and a fulfillment-order-state.
You can see an order's states in the Merchant Center. Order states appear in the following three places in the Merchant Center:
The following table lists the different financial order states and provides a description of each state. The table also shows the text that appears in the Merchant Center for orders with a given financial state. In the table, a blank cell indicates that the order state is not displayed in the corresponding location. For example, the REVIEWING state is not displayed in the Items column of the Merchant Center Inbox.
| API Order State | Description | Text in Merchant Center |
||
| Inbox Status column | Inbox Items column | Invoice page | ||
| REVIEWING | REVIEWING is the default financial state for all new orders. Upon receiving a new order, Google reviews the order to confirm that it is chargeable. After determining that the order is chargeable, Google will update the financial order state to CHARGEABLE. | Reviewing... | Reviewing... | |
| CHARGEABLE | The CHARGEABLE state indicates that you may charge the customer for an order. | Chargeable | ||
| CHARGING | The CHARGING state indicates that Google is in the process of charging the customer. You may not take any actions on an order in this state. Once the charge is completed, Google will update the financial order state to CHARGED if you charged the customer for the full amount of the order. Google will revert the financial order state to CHARGEABLE if you only partially charged the customer. | Charging... | Charging... | |
| CHARGED | The CHARGED state indicates that you have fully or partially charged the customer for an order. If you have partially charged the customer, the order will still be chargeable until you have charged the customer for the full order amount. For partially charged orders, the buyer's account page will display the amount that has been charged. |
Charged: (amount) for partial charge only | Charged | |
| PAYMENT_DECLINED | The PAYMENT_DECLINED state indicates that Google's effort to authorize or charge the customer's credit card failed. If this happens, Google will email the customer to request a new credit card. The customer will have 168 hours (that is, 7 days) to submit a new card. | Payment declined: buyer contacted | Payment Declined | |
| CANCELLED | The CANCELLED state indicates that the merchant canceled the order. Once an order is canceled, you may no longer update the order's financial order state. You may cancel an order that is in either the CHARGEABLE or the PAYMENT_DECLINED financial state. You may not cancel an order that has already been charged until you have already issued a refund for the offer. |
Cancelled | Cancelled | |
| CANCELLED_BY_GOOGLE | The CANCELLED_BY_GOOGLE state indicates that Google canceled an order. Google may cancel an order if the credit card authorization fails and the customer does not provide a new credit card within 168 hours. | Cancelled by Google: payment declined or Cancelled by Google: high risk order |
Cancelled by Google | |
The following table lists the possible fulfillment states for an order and provides a description of each state. The table also shows the text that appears in the Merchant Center for orders with a given fulfillment state. Fulfillment order states display in the Status column in your Merchant Center inbox and on the Invoice page for an order.
| Fulfillment State | Description |
| NEW | NEW is the default fulfillment state for all new orders. |
| PROCESSING | The PROCESSING fulfillment state indicates that you are in the process of filling the customer's order. You can change the fulfillment state for an order to PROCESSING by issuing a process-order order processing command. |
| DELIVERED | The DELIVERED fulfillment state indicates that you have shipped the order and it has been delivered. You can change the fulfillment state for an order to DELIVERED by issuing a deliver-order order processing command. |
| WILL_NOT_DELIVER | The WILL_NOT_DELIVER fulfillment state indicates that you will not ship the items to the customer. If you cancel an order by issuing a cancel-order request, or if Google cancels an order, the order's fulfillment state will update to WILL_NOT_DELIVER. |
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